Portrait Innovations

I am rejecting this response because: I do not feel like you received the entire story from your store I also do not feel like this company accepted any responsibility for their actionsFirst of all yes I received the mugHowever, I was not offered the option of shipping and I had worked out a way to get to KC to pick it upShe said on the phone she would hold it as long as I needed her to and she was going to put a note on it stating thatI did understand that the "handling fee" was not part of the shipping feeWe worked that part out togetherI also did call times and I have the phone records to prove itThere was not a minute of silenceThe phone was clearly hung upI could hear itI also feel like you calling me a bully is a bit harshI only wanted what I asked for and if your peons that you employ can't understand simple requests then maybe you need to rethink who you leave in chargeCalling my claim outrageous simply because a customer is asking for help is ridiculousI also don't think you are so high and mighty that you need to tell customers that they are not welcome in your storeI never once asked for free photos or free shippingI am sorry that I caused you so much trouble and maybe you are correctI need to take my business elsewhereA place where employees are honest with their bosses and not fearful they will get it troubleI also hope that nobody else gets treated the same way I didAs for the "refund" that I was OFFEREDThat is also incorrectI was never offered a refund So I would appreciate you re-checking with your employees and maybe asking them for the truth because they were not truthful with youThat's unfortunate when businesses are striving to meet customers needs and you are refusing to do that Regards, [redacted] ***

WE went to the location in syracuse NYOn west genessee st

Please accept our apologies for your negative experience at our studio in INPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value your feedback and appreciate this opportunity to address your concerns.We were especially concerned to hear your report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and will resolve any personnel problems decisivelyWe are a full service company since we do not charge any sitting fees we do provide the customer with a full session consisting of 40-photos taken on 4-backgroundsAs we understand there may be times this policy needs to be revisited such as this one and we are more then happy to make an exception if the consumer would like to book an appointment we can see how the session goes, and take as many photos as possibleAlso we would like to extend a $gift certificate for a future session for the previous experience within our studio.In conclusion, please accept our apologies for your negative experience, and we sincerely hope that you will return to Portrait Innovations again in the futureThank you for your feedback and the opportunity to further improve our business

We went in with the ad from the paper for photo package for $Nowhere on the ad did it state that we had to buy a large portrait package to redeem the couponWhen I called to make the appointment I even asked the woman about it and she stated that they would take a series of photos and we could chose which image for each size photo in the special packageLike 4xfor one image, wallets another image, etcWhen we got to the end it was not allowed and he kept making up rules, there was a lot of "Im not supposed to do this but I will for you" being saidHe brought up military discounts then said he wasn't supposed to apply that discount for anyone but he would for usIt's a whole lot of advertisingHe said that if we didn't buy it now all the images would be deleted as soon as we left the buildingSo we paid for a image package and we asked for a high resolution disc so we could print the others at homeThe disc is low resolution and are all watermarked, they are not supposed to be, they also refused to give me a copyright release form-even thought they stated that it came with the disc

Devenaey Energy did not reach out to us in July 2017, and never till date has Ms [redacted] spoken to [redacted] Energy representative over phoneTheir statement "When our representative reached out to the New Homeowner, [redacted] " That statement is false, and we can prove the sameUtility service to a previous owner, does not ever mean that it is an automatic transfer over to the new ownersShow us a contract with our name on it and our signature, stating that that we will pay for your oilWe don't have to pay for anything that we have never asked for, so if your company topped off our tank (a already full tank) we estimate with no more then Gallons (we have proof), it is your companies faultYou can't just automatically make someone your customer, without their permission you cannot do thatYou cannot just come to someone's house and deliver oil, and then say "Now" you will be paying for thisYou need a contractSince we Do Not have a contract with you, you cannot push us into paying for your employees mistakeAs we had stated categorically in September 2017, that we will not choose [redacted] EnergyRather than correcting an erroneous employee, this is validating her incompetenceWe had shared the details with Mr [redacted] at [redacted] , we made an effort and gave them a chance to evaluate how their employee made a mistake, and rather than pulling up a slacking employee, someone above Ms [redacted] , has decided that turning a blind eye to their in house problem is a viable optionThere is nothing that states we signed, or wanted [redacted] Energy as our service providerWe are not responsible for that oil.*** Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

I don't usually write reviews about things, but I feel it necessary to share my experience with you, mainly because I want the files of my pictures that I paid for. I showed up at my photo session in Center Valley, PA at my scheduled time at 11:40.  I have a 3,5, and 7-year-old who are squirmy so I asked how long it would be.  The person at the front register said, "not long.  There are 3 people in front of you."  An hour and a half later, we finally started our session.   If I had known it was going to be that long, I would have taken the kids out to the car, fed them, and given the 3-year-old a nap in the car.  They started to take pictures and the 3-year-old started screaming.  3 workers tried to come in and help distract her, but she was tired and hungry from waiting an hour and a half.  We took her out screaming.  I asked if I could come back later and asked if there was a quieter time to come.  They told me that it dies down by 4 and said they would save my pics from this session and continue where we left off.  They rescheduled me for 4:15, and we went home to feed the kids and give the 3-year-old a nap.  We came back at 4:15 and I asked again how long it would be.  The person responded again, "not long."  I asked how many people were in front of me, and she said, "7."  I said, "When we were here this morning, you told me 3 and we waited an hour and a half."  She found the manager, and they took us right back.  Another customer overheard and said, "I thought we were next."  (She was still standing there, waiting for her session, when I left an hour later.) The actual picture session was not an issue.  The photographer was patient and captured awesome pics of my kids. When we were done with the actual photographs, I looked around, I saw a lot of people waiting to view their pictures so I told her I would be back after I dropped my kids off at home.   I came back and told them I didn't need to wait because my kids were at home, that there were families who looked more frustrated and could be seen first.  They didn't listen and brought me back first.  They couldn't find the pictures from the first session so I couldn't order any of those as my sheets.  (The manager did finally find them and emailed them to me later that night.)  But, the photos turned out to be great, and I ordered what I do every other year- the 15 pose and the high res CD.  An hour and a half later, I finally got my pictures.  (I wasn't walking out of there without my pics after that experience.)  
I had to do all of my Sunday plans when I finally got home at 9 PM.  At 1 in the morning, when I was finally done with what I had planned to do in the 5.5 hours I spent getting our photos, I opened up the folder to take out the CD that I purchased so that I could put them on my external hard drive to make my Christmas photos, and there was no CD in my folder.  So frustrated!  I deserve better service after paying $370 for pictures...  

Based on our findings, and what was told to our sales representative, an automatic delivery account was set up for the [redacted] Family and that they wanted to continue with us since we already serviced the house for the previous ownerWe do not ask any customer to sign a contract unless it is a fixed price arrangementBased on the discussion, we set their account up and delivered gallons of heating oil On Dec21, we reached out to the [redacted] Family via email stating that we will cancel their oil account with us as they requested Because we did deliver the gallons and this oil will be used by them, we offered to have them pay for the oil at the same rate that they are paying with the company they are currently with We did not hear back from them until January 11, disputing the delivery We are just simply asking for them to pay for the oil that we delivered at the same rate they are paying with their existing company As they requested, we have cancelled their account as well

“Please accept our apologies for the consumers negative experience at our studio in New Hartford, NYPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer We value their feedback and appreciate this opportunity to address their concerns Excellent photography is the core of our business We were alarmed to hear that the consumers photography session did not meet the high level of quality you have come to expect from Portrait Innovations We understand that superb portrait photography requires not only technical competency, but also a talent for working with and relating to people For this reason, Portrait Innovations thoroughly trains our photographers in the mechanical, artistic, and personal aspects of portrait photography Our goal is to work with you to create the personalized portraits you envisioned for your family, including a variety of quality poses, backgrounds, and props Thank you for making us aware of this issue We will follow up with the Studio and Regional Manager to address any training or personnel issues that may have caused this problem We were especially concerned to hear your report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and will resolve any personnel problems decisivelyWe apologize for all the trouble the consumer had and see where she spoke with our customer service team and was provided a $refundWe are more than happy to extend an additional $Gift Certificate for a future session, in hopes the customer will give us another chanceIf the customer would like a refund instead we can provide an additional $refundGenerally the most we extend is a 20% refund with the customer keeping the photos but due to the circumstances we are willing to provide an additional $refund with the customer keeping the photosIf the consumer would like a full refund then she can return all prints, and products for a credit voucherThe credit voucher can be mailed in, or faxed in for a refund check In conclusion, please accept our apologies for the consumers negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future Thank you for the feedback and the opportunity to further improve our business“Portrait Innovations Customer Care

This was the worst experience I have ever had at any photo studioI wanted to get photos of my child taken, and found a coupon on their website for $for a portrait package with a free trick-or-treat canvas tote bagOur photographer, whose name I never learned, made little to no effort to make my child laugh or smileI finally asked her if she had something like a feather to try and tickle them withEven then, she still put forth little effortShe was also giving posing directions as if my child were an adult! But I was willing to overlook all this, so long as I was able to pick out a decent photo in the end When it was time to pick a pose, that's when the high-pressure sales tactics came into playI had to say, "No, thank you" repeatedly and state several times I was not buying anything but the coupon packageShe tried to talk to me like I had no choiceWe finally got to the end of all the upselling, and she asked for my address for the â freeâ tote bagI told her I didn't want it and she told me I had to take itI told her I didn't want it (again) and that I would not pay $for shipping and handlingThen she said if I didn't take the tote bag, I would have to pay more than the price on the coupon (blatant lie & scare tactic)I was so furious by this point, I left, purchasing NOTHINGEven the photographer last year was not this pushy! Beware of their â teaserâ coupons just to get you in the door so they can try and get you to spend hundreds of dollars I am done with Portrait Innovations However, I am grateful for this negative experience because it has opened my eyes and made me realize that there are more options than just a couple of â chainâ studios to choose from for portraits

To whom it may concern, Please accept our apologies for the delayed response as our holiday volume is especially highIf you could please record our response in your online portal that will be much appreciated Please accept our apologies for the customer’s negative experience at our studio in Syracuse, NYPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value all feedback and appreciate this opportunity to address any concernsRegarding our pricing system, Portrait Innovations strives to offer the highest quality, lowest price portraits in AmericaSince we do not charge sitting fees, the price of a customer’s portrait collection is determined by the number of poses and sheets they purchaseAs the customer buys more poses, the per-sheet price declinesWe are very sorry to hear that the customer felt uncomfortable during their portrait sessionIt is never our intention for any employee to force a purchase on a customer, and the customer is not obligated to purchase anything if they do not wishSince our portrait collections can be highly customized for each customer, we train our employees to explain our pricing in a consistent, scripted way to avoid any confusionPortrait Innovations also provides disclaimer language on all of our advertisements and flyers stating that a specialty product handling fee applies to specialty productsIf the customer feels that our pricing was presented in an unclear or forceful way, please accept our apologiesWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining our pricing, and answering any customer questions clearlyExcellent photography is the core of our businessWe were alarmed to hear that the customer’s photography session did not meet the high level of quality they have come to expect from Portrait InnovationsWe understand that superb portrait photography requires not only technical competency, but also a talent for working with and relating to peopleFor this reason, Portrait Innovations thoroughly trains our photographers in the mechanical, artistic, and personal aspects of portrait photographyOur goal is to work with customers to create the personalized portraits they envisioned for their family, including a variety of quality poses, backgrounds, and props Thank you for making us aware of this issueWe will follow up with the Studio and Regional Manager to address any training or personnel issues that may have caused this problemRegarding the customer’s report of the printer being down, Portrait Innovations takes extensive precautions to maintain our equipment in excellent condition to avoid any technical problems that might affect product quality, or cause a delay in providing quality productsIn addition, all of our employees are required to check and count all customer products when packaging them as a second level of quality control As a final check, our employees are also required to remove each item and show it to the customer to make sure all products meet the customer’s expectations and no mistakes have been made Our Maintenance team will follow up with the studio to address any technical issues, and our Management team will contact the Studio and Regional Manager to reinforce the importance of our quality control proceduresIn consideration of the customer’s experience, we have issued a one-time use Gift Certificate for the amount of $that can be redeemed at any one of our Portrait Innovations studio locations and does not have an expiration dateThe customer should receive the Gift Certificate via email in 2-business daysPlease have the customer check their junk or spam email inbox in case it may fall thereIn conclusion, please accept our apologies for the customer’s negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future Thank you for providing feedback and the opportunity to further improve our business Sincerely, Rachel Senior Customer Service Manager

According to Portrait Innovations advertisement we do offer free shipping to on all products that are shipped to the studioAny products a customer request to have shipped to their home does have an additional fee of $As stated on all advertisement as well their is a handling fee of $on all specialty productsWe are more then happy to make an exception and refund the shipping of the $back to the customerThe customers canvas was shipped out as of 08/16/and was delivered on 08/22/by UPS to the customers front doorIf the customer did not receive their canvas we are more then happy to reorder for the customer at no costPlease accept our apologies for any inconvenience this may have caused

The customer did come into the dealership and the numbers checked and had won the gift card The disclaimer did state that having a winning number does not guarantee you have won a particular prizeTim W***Sales Manager

“We apologize for any inconvenience this has caused the consumerOn all our receipt’s we do state if the consumer did not receive their products by the estimated delivery date to please call the local studio or our customer service teamWhen an item arrives at the studio we do send emails to our customers and provide a call before disposing of the product after daysWe apologize if the consumer didn’t receive any emails in regards to their productsOur customer service team did speak with the consumer on the 20th and the consumers canvas was reordered, and will be delivered on Tuesday 02/27/We understand this was an inconvenience to the consumer and would like to extend a $Gift Certificate to the consumer that does not expireThis can be used at any Portrait Innovations the consumer chooses in hopes the consumer will give us another chance in the futureIf the consumer would prefer a refund, the 16xcanvas did come free with the APC, but we can extend a $refund to the consumerAgain please accept our apologies for the trouble and the inconvenienceThank you for the feedback to improve our company.” Jazmine | Customer Service Manager | Order Support Portrait Innovations, Inc

Thank you for making us aware of this situation I have listened to the recorded calls and I am confident that we handle this the way Ms [redacted] wanted It was explained to her a few times that she will resume automatic delivery in October We took her off the budget and what she was asked to pay is what she owed, $99.70In an effort to resolve this matter, we can discount the delivery to $per gallonThank you and I look forward to hearing back from youWarm Regards, [redacted] ***Devaney Energy###-###-####

Very professional My washer door lock mechanism had broke (likely due to an unbalanced load) There was a 2-day delay (from initial appointment) in completing the job due to part not being in stock but once the part arrived, the replacement was quick (under minutes) Steve (service man) also provided maintenance tips for both the washer and dryer

Please accept our apologies for your negative experience at our studio in Warrington, PA Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer We value your feedback and appreciate this opportunity to address your concerns.We were especially concerned to hear your report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and will resolve any personnel problems decisively.We apologize that the studio closed suddenly and the customer was unable to receive their prints, and productsWe have reshipped the customers prints as well as CD through UPS witch the customer should receive within 6-business daysWe have reordered the customers (3) 8.5xhard cover books, and (1) 16xcanvas as well sent to the customers home which they will receive within 10-business daysAgain we apologize for any inconvenience, and hope the consumer has a great day

Complaint: [redacted] To whom it may concern, I would like to thank the business for taking the time to review my concernsIt's good to hear that the conduct of the employee's on April 16th is not something that the business is accustomed to and welcomesAfter reading through the letter received on May 17th, 2016, I am still left with some unresolved concernsThe condition of the location was not addressedMany of the PC computers used to upload and review the photos were not fully functioningTwo of them had obvious optical drive issues as the employee had to use a paperclip to force open the drive.I completely understand and acknowledge that many advertisements are often accompanied with disclaimersWhen I first read the email I did not see the disclosureAfter the session, I reviewed the email, saw the disclosure and read through itI still understood it to mean something different than the business impliedThe disclosure emphasizes “ONE” in reference to the number of coupons that can be used at one timeThere appears to be a placement or verbiage issue with the disclosureI have attached the email I received which clearly shows that the verbiage written is “Only ONE Portrait Package Advertised Special of your favorite pose per family, group or individual session may be purchased with coupon, from Tuesday, April through Sunday, April 17, 2016.” Section of the Fair Trade Commission Act prohibits "unfair or deceptive acts or practices in or affecting commerce." It states a deceptive or misleading act or practice when a "representation, omission, or practice misleads or is likely to mislead the consumer" or "when "a consumer's interpretation of the representation, omission, or practice is considered reasonable under the circumstances." A disclosure should be placed clear and prominently within the advertisementThe FTC Guide '.com Disclosers - How to make effective disclosures in digital advertising' states "If a disclosure is not seen or comprehended, it will not change the net impression consumers take from the ad therefore cannot qualify the claim to avoid a misleading impression." I still believe that this advertisement is CLEARLY misleading.The business did not address the issue I had with the pricing system in regards to the change made from to sheets per poseThe issue that I have with the pricing change is not the change in general but the fact that they are offering sheets at the very same price that they previously offered sheetsThe employee I spoke with (I do not know how reliable given the previously mentioned experiences) had mentioned that this change was made after research obtained from a test storeI do not see how one store or area can determine what another region or area may wantMy experiences have been that people in my region tend to want more pages per sheetThe manager at the store I visited even mentioned that they get this complaint VERY often, even dailyWith this information, I do not see how this change could have been for the customerI actually think it was more of a cost cutting measure, which is fine if the business would just admit itIf the business is only going to offer pages per sheet instead of the cost of the packages should be lessIt only makes senseI am again not happy with the options offered by the business, as this is not a resolution to the issues that I have brought forthHad I used the coupon on even as the business intended, I would have been provided more pictures than I left withI also would not have had to purchase as many poses as I did to get the 16xcanvasThe sales representative upsold and used the coupon as a bait and switch ploy charging me more for lessI purchased poses and each pose has sheets at a total of sheetsWith the coupon the business stated I would have been able to use one of those poses at portraits or approxsheets and poses each pose with sheetsThat would be an approxtotal of sheetsThat is an undeniably large differenceI think the business needs to either reinstate the previous policy or change the price pointKeeping the price point the same seems unethicalI have no intentions on returning to the location in Universal City, even for a refundThe customer experience so horrid that I even stopped visiting the sandwich shop next door just so I don’t have to walk past the businessI already visited a professional portrait studio recommended by our local Juvenile Diabetes Research FoundationThey had previous shot my son, and they were willing to reshoot his graduation pictures after I vented about my horrible customer experience with the businessSo, I do not need a reshoot, and unfortunately would not trust that location to provide oneIn conclusion, I ask that the business address the condition of its Universal City location, the misleading advertisement and it’s policy on sheets per packageThank you, [redacted] Regards, [redacted]

Revdex.com,Please accept our apologies for the customer's negative experience at our studio in Erie, PAPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value their feedback and appreciate this opportunity to address their concerns.Regarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customersTo this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotionAlso, all of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive itIf you feel that this information was miscommunicated in anyway, please accept our apologiesWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctly.With the coupon that was provided to us from the customer, the disclaimer language does state there is a "specialty product handling fee"In regards to there not being an amount on the disclaimer language it also states "Offer is subject to change at any time"A price is not provided but the customer is always more than welcome to contact their local studio and more information can be providedOn the coupon as well it does state the package is $with the coupon, so if the consumer no longer wants the product then the coupon is no longer valid making the package the original priceWe are more than happy to reach out to advertisement department as well and see if changes can be made in the future as well.In conclusion, please accept our apologies for the consumer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the futureThank you for the feedback and the opportunity to further improve our business.Sincerely,Jazmine .T.Customer Service Manager Portrait Innovations, Inc

June 1, 2015To whom it may concern: Please accept our apologies for our customer's negative experience at our studio in Fairfax, VAPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value all feedback and appreciate this opportunity to address anyconcerns.Regarding the customer's portrait specialty product, the customer stated that they did not receive their portrait specialty products until May 12, According to the customer's receipt, the estimated delivery date for their portrait specialty products was May 15, Our products are created entirely customized from scratch and we always tell customers to allow 7-business days for production and shipment timeWe sincerely apologize that the customer's product was not received satisfactorilyAs of now, we have spoken with the customer via telephone and have issued a full refund for the product in the form of refund checkWe have confirmed with our accounting department that all checks have been mailed and the customer should receive the full amount this weekIn addition to the full refund, we have also reordered their portrait specialty product multiple timesWe sincerely apologize that she did not receive correct images within the productsThe customer received one specialty product on Friday May 29, 2015, and additional products shipped out that day, scheduled for delivery this weekWe have confirmed in our system that the two products arriving this week are correctWe have not requested for the customer to return any of the products to usIt appears we have fulfilled customer's desired outcome/settlementIn conclusion, please accept our apologies for the customer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the futureThank you for providing feedback and the opportunity to further improve our businessSincerely, Noelle G Senior Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I called dealership to verify I had won the tailgate package and was assured I hadI made the 1/hour trip to pick up same and was told at that time it was a gift cardThis is NOT acceptable!! They flat out LIED! Regards, [redacted]