Portrait Innovations

We talked to number of other Oil companies, and never told [redacted] that we wanted them to service usThey were trying to enter our house by scheduling a free annual service at no cost, we said we are not interested and more over we have found a other companies that look better to usStill the kept harassing usTo our surprise when they could not succeed to make us their customer, they without permission entered our premises and attempted to deliver oilExample attached below of a sample of other company we were looking at, as we were not interested in taking [redacted] as our Oil company: Attachment #1) [redacted] Fuel in JulyThey instead of replying to email, they left voicemail Attachment #2) to contact us when we emailed them Subject "what is this invoice" sent to usThe wanted to keep any talks off emailWhen I emailed that not to bother us by calls and to reply to our email, then they finally replied to the email.Also attached are the emails:Email chain to [redacted] Attachment #3.) I waited and made a call to [redacted] on 12/13/and spoke to [redacted] and asked why someone has not replied my email from the 13th, [redacted] reconfirmed the email I sent the email to and [redacted] said they will reply to you in the next dayI waited till the 18th and when no one emailed me I sent this email on 12/18/ attached herewith asking why hasn't anyone answered my email and call? Instead of replying too email sent on 12/18/they called both my wife and my phone and left voicemailsThis email was sent on 12/19/telling [redacted] that she left voicemails instead of replying to our email, we wanted to get email reply as the company seemed not trust worthy when speaking to them on the phoneAs they didn't listen to us telling them loud and clear that we have decided on another company, and didn't want them bothering us anymore to be their customerYou can see from the chain of emails that we told *** [redacted] , after we received the 1st email from [redacted] on December 19thAt this point I went online to check up about the company and found that they have the worst reviews, in fact some of their existing customers when they tried to cancel, [redacted] kept delivering Oil to themSo I understood this company operated on forcing people to take them as a company, and delivers oil without authorization!!! See attachment # and below where customer online says exactly what has happened to me, that This company [redacted] Energy made a delivery to them without Authorization, see below [redacted] (See attachment #4) It says the following review below by [redacted] .B from Rehoboth, MA on date 7/1/2015:- [redacted] B.Rehoboth, MA7/1/2015Don't use this company! They may seem really frindly at first but become uglyWe confirmed our contract end date in April then received a delivery in July without any notice or approvalWe got home and there was a bill for 100+ gallons of oil...in JULY who needs oil in July? This a company who just does what they want and you get to payPlease go with some one else if you are considering this oil company or you too could have them randomly deliver oil to you house without any notice or your approval/ asking[redacted] Pand others voted for this reviewAttachment #4) is the online review found in the link above, where they did the same thing with someone elseWhat they did with me, which is deliver with AuthorizationI just got another letter from them today 2/5/We do not want to be harassed by this company as "this is not only an infringement of our space but also a illegitimate attempt to get undue money out of people As we have stated that "it is impossible for their company, that they could have delivered gallons, as out tank was full alreadyWe have proofSincerely, [redacted] and *** Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Id# [redacted] Mrs [redacted] ,Please accept our apologies for your negative experience at our studio in Monroeville, PAPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value your feedback and appreciate this opportunity to address your concerns.Although our studios are often busy, Portrait Innovations' goal is to service all customers in a timely manner and minimize wait times as much as possibleDue to the nature of our business, situations can arise that require extra time or attention (such as calming a crying child), that have the potential to cause delaysHowever, all of our processes and procedures are designed with this in mind, and our employees are trained to deal with delays efficiently, effectively, and without compromising customer serviceIn situations where delays are unavoidable, we endeavor to keep customers informed and update them if the expected wait time changesAnytime the Portrait Innovations Corporate Customer Service Department receives a report of excessive or poorly managed wait times, it is taken very seriouslyWe understand that prompt service is one of the main reasons people choose Portrait Innovations and is key to an enjoyable customer experienceTo this end, we will follow up with the Studio and Regional Manager immediately to make sure that this problem is properly and completely resolved.Excellent photography is the core of our businessWe were alarmed to hear that your photography session did not meet the high level of quality you have come to expect from Portrait InnovationsWe understand that superb portrait photography requires not only technical competency, but also a talent for working with and relating to peopleFor this reasonPortrait Innovations thoroughly trains our photographers in the mechanical, artistic, and personal aspects of portrait photographyOur goal is to work with you to create the personalized portraits you envisioned for your family, including a variety of quality poses, backgrounds, and propsThank you for making us aware of this issueWe will follow up with the Studio and Regional Manager to address any training or personnel issues that may have caused this problem.We are sorry to hear that you are not satisfied with your portraitsIf you would like to set up a reshoot and swap out your poses you are not happy with please contact your local studio or our customer service department and we would be happy to make that appointment for youWe truly want you to be satisfied with your picturesWe also would like to extend additional poses in conjunction to the reshoot for the inconvenienceWe understand a reshoot is not always the easiest option especially with a large group and if you would like to keep the photos we can extend a $75GC for a future session or $refund.We stand behind our productWe guarantee 100% satisfaction or you can return your product for a full refundIn conclusion, please accept our apologies for your negative experience, and we sincerely hope that you will return to Portrait Innovations again in the futureThank you for your feedback and the opportunity to further improve our business.Sincerely,Jazmine .T.Customer Service Manager Portrait Innovations, inc[redacted] ***

To whom it may concern: Please accept our apologies for the customer's negative experience at our studio in Universal City, TXPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value all feedback and appreciate this opportunity to address any concernsWe were especially concerned to hear the customer's report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and wilt resolve any personnel problems decisivelyRegarding our pricing system, Portrait Innovations strives to offer the highest quality, lowest price portraits in AmericaAs of February Portrait Innovations made a change to the pricing structure in which all customers receive sheets per pose instead of Over the course of some time, we gathered feedback from customers reporting that they did not need as many sheets per poseSince we do not charge sitting fees, the price of a customer's portrait collection is determined by the number of poses and sheets they purchaseAs you buy more poses, the per-sheet price declinesSince our portrait collections can be highly customized for each customer, we train our employees to explain our pricing in a consistent, scripted way to avoid any confusionIf the customer is unhappy with our pricing change, please accept our apologies and we hope the customer can understand our reasoningWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining our pricing, and answering any customer questions clearlyRegarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customersTo this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotionThe different poses and backgrounds shown on our advertisement are simply to display examples of backgrounds and poses that we offer in our studiosOur disclaimer language clearly explains that the Advertise Pose Collection is for the customer's ONE favorite poseAll of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive itIf the customer feels that this information was miscommunicated in anyway, please accept our apologiesWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctlyExcellent photography is the core of our businessWe were alarmed to hear that the customer's photography session did not meet the high level of quality they have come to expect from Portrait InnovationsWe understand that superb portrait photography requires not only technical competency, but also a talent for working with and relating to peopleFor this reason, Portrait Innovations thoroughly trains our photographers in the mechanical, artistic, and personal aspects of portrait photographyOur goal is to work with each customer to create the personalized portraits they envisioned for their family, including a variety of quality poses, backgrounds, and propsThank you for making us aware of this issueWe will follow up with the Studio and Regional Manager to address any training or personnel issues that may have caused this problemIn consideration of the customer's experience we would like to offer any one of the following options: If the customer would like to set up a reshoot and swap out the poses they are not happy with please have the customer contact their local studio or our Customer Service Department and we would be happy to make that appointment for themWe truly want our customer to be satisfied with their picturesA reshoot works as an even exchange of images the customer is unhappy with for new imagesThe reshoot does not have to be with the original photographer and can be done at an alternate Portrait Innovations location as wellIf the customer would like to receive a refund instead, they can return their products to the local studio and they will issue a Credit VoucherThe Credit Voucher can be used for in-store credit towards the customer's next purchase, or they can mail it to the address on the voucher and receive a check in the mailIf they return all of their products to the studio they will receive a full refund; if they return only part of products to the studio they will receive a prorated refund based on the amount of products returnedIn conclusion, please accept our apologies for the customer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the futureThank you for providing feedback and the opportunity to further improve our businessSincerely, Customer Service Portrait Innovations, Inc

My family has used Portrait Innovations on previous occasions but our experience on 7/28/19 was by far our worst and will probably be our last. We arrived for our scheduled 9:50am appointment at the Cary, NC location with the intent of primarily taking a professional family portrait. Our photographer was a younger guy appearing to be in his early 20's. He provided no guidance whatsoever in helping us with achieving a "professional" shoot. Essentially, we paid for someone to snap some pictures in the camera. He didn't guide us where and how to stand, no suggestions on how to pose, didn't advise us if our attire was crooked, or even to smile. He even took pictures with the upper lighting visible. Every picture we took was self directed and it shows. A photographer with more experience, a good personality and good energy has the ability to evoke a different experience. We were failed by our photographer. There were a handful of good pictures but the majority of the pictures we took turned out awful in my opinion. I'm not typically the person who complains, I would have been willing to pay more for the pictures had they been of better quality. We ended up trying to narrow 93 pictures down to 15 and this took almost 2 hours. In the end, we paid over $400 for our session and it was the worst $400+ I've ever spent on pictures. We could of taken better pictures at home with our cell phones. We will never take pictures at Portrait Innovations Cary again. Sincerely, DLucas

I had used this company for years and years and it was time for my youngest of seven to have her senior portraits. I found the graduation coupon and called. I explained that my daughter was homeschooled and we graduated her. I told them I wanted the coupon special with the copyright release so I could print her graduation party invites. As I was talking I noticed it said must be under 18 so I also told them that my daughter was 18 in February and they would me it was fine, she could use the coupon.. I also wanted to use one particular photographer and was strung on for THREE weeks waiting for her to be back in the studio. Had my appointment but it got cancelled yesterday due to a broken printer So last night they called and said not only THAT THE PRINTER WAS STILL BROKEN BUT NO LIGHTS and NO AC. They would have to drive to another studio almost and hour away to print making this a two trip process. So I took the 10 :00 opening and arrived to a dark studio with no AC with cap and gown, and two outfits and handed the gal I waited 3 weeks to get my coupon and she told me I could not use this as it excluded seniors! I explained over and over to her that I told them up front that my daughter was a recent graduate and she was 18 and was told it was absolutely fine for me to use this special. NOPE and yet they make me make two trips one to have it taken and then back again to pick it up after they drive it an hour away to have them printed but they we not even taking them until later Like I have nothing better to do with my time as I prepare for my daughter's graduation party with NO invites out and no senior portraits. All this after going trough piles of their portraits of my daughter from birth on to display at her party that I may now have to cancel as it is now too late to get them out unless I had the release today. I had her photographed every month her first year and then several times a year for years on end. THIS IS HOW THEY TREAT A GOOD CUSTOMER WHO THEY HAVE ALREADY INCONVENIENCED TO MAKE A TRIP TO PHOTOGRAPH WITH NO AC AND NO LIGHTS AND THEN ANOTHER TRIP BACK TO PICK UP AND HAVING WAITED FOR THE PHOTOGRAPHER TO BE IN THE STUDIO FOR THREE WEEKS. OBVIOUSLY THEY DO NOT CARE ABOUT CUSTOMERS!

Con: After months of planning, we were able to gather my great aunts
children, grand children and great grandchildren together. We chose
Portrait Innovations in Cary to capture this moment for our family.

The wait was entirely too long to even make into a room to have our
pictures taken, the staff did not keep us up to date on time delays,
the manager kept leaving the during the shoot to answer the phone and
other things, our pictures looked unorganized and when one of our
relatives that is a photographer tried to give suggestions to fix gaps
and issues with or color theme, the photographer was not receptive.

Considering we had family that drove in from Georgia, Tennessee,
Virginia and other parts of North Carolina- we should have just taken
photos in the backyard, it would have been far more professional and
worth the time. It would be nearly impossible to have everyone return,
when they could have been taken right the first time had the manger
listened to the suggestions.

Pro-The Lego station did keep the six and under children occupied.

They want to issue a voucher, we don't need a voucher as we WILL NOT have photos taken with Portrait Innovations any longer. They were great in the past, however, this was ridiculous. Will they not refund in the same method in which the package was paid for?!

Bad service , no time management, products not ready on timeCustomer service not interested in solving their shortcomings, CS didn't listen at all
I scheduled online an appointment at the Portrait Innovations in *** Alabama at 3:on a Sunday.We show up at 2:45pmat this time people with 11:00am appointments are just in line to get there pictures done
There where two setups , one for Christmas Pictures the other one for standard PicturesNo questions ask which kind of pictures we wantthere are appointments in front off usThe staff was walking around without any plan how to solve this time delay
At 5:00pm I ask how the status is...there are appointments in front of us?????? What happened to all the other people who got pictures???? Are they family and friends??? I told them that we are not interested in Christmas decoration pictures, we would like to have family pictures as stated in the reservation
Finally at 6:45pm we where donePayed $+ USD....Pictures are r

On the day we made a delivery and customer informed us at that time she was converting to gas. Customer was on automatic delivery so that is why we went out. However, we are contacting this customer to schedule a pump out of the oil that we delivered on 8/15/16.Thank you
again! Warm Regards, *** ***Customer Service ManagerDevaney Energy

Good afternoon. We serviced ** *** *** ** *** Ma, for many years. When our representative reached out to the New Homeowner, *** *** regarding continuing to service them and it was our understanding that they wanted to continue with the company that had been servicing their new home. Once we received word from *** *** that they did not want to be a customer we immediatley terminated the oil account. Attached is the oil delivery ticket in which you will see that we did deliver the oil to ** *** *** *** MA. We tried to explain to *** that we will match the price per gallon they are paying with their oil company. All we want is for the oil delivery that was made here paid. Again, we are more than happy to charge what their oil company is charging them.Please see the attached. Thank you

Please again accept our apologies for the customer's negative experienceWhen speaking with the customer on 5/24/16, we offered to make an exception to release the entire Portrait CD to the customer since she does not have a studio location that is close to her in order to exchange her print sizesThe release for the CD would allow her to print at third party a vendor of her choice with no copyright restrictionsThe customer declined this resolutionUnfortunately, we are unable to issue compensation for the customer to have prints made at a third party vendorThe customer requested that we print her images here at our Corporate Office and send her a prepaid envelope to mail her Portrait CD to usUnfortunately we cannot send the customer a prepaid envelope and cannot be held responsible if her Portrait CD were to be lost in the mailIf this were to happen, Portrait Innovations does not have a way to retrieve the customer's Portrait CD or printsThis is not a resolution that we have offered to the customerRegarding the customer's report of the Customer Service Representative hanging up on the customer, this is inaccurateThe Customer Service Representative stayed on the line with the customer while the line was silent, as she had offered resolutions to the customer, all declined, and proceeded to ask the customer if there was anything else we could help her withThe customer stated that she thought she had been hung up on and we apologized again stating that we are unable to accommodate her if she is unwilling to accept any of our offered resolutionsOverall, we have offered a $Gift Certificate to be redeemed at a Portrait Innovations studio location which the customer accepted and received in FebruaryWe have issued a release to the customer to send image to her daughter's school year book, which made her package nonrefundableWe have sent links via email to the customer as suggestions for places that carry 10xframesWe have offered to exchange her images for different sizes at a studio location that is operatingWe have offered to release the entire Portrait CD to make prints at a third party of her size choiceWe are sincerely sorry that none of these offers are acceptable to the customerThank you

Initial Business Response /* (1000, 9, 2016/02/02) */
Please accept our apologies for the customer's negative experience at our studio in Greensboro, NCPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value all
feedback and appreciate this opportunity to address any concerns
We were especially concerned to hear the customer's report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and will resolve any personnel problems decisively
Per the customer's contact via telephone with our Customer Service Department, we have sent a refund check to the customer for the amount of $which is the purchase price of the customer's custom calendar, and set of two 5xsoft cover portrait booksThe customer should receive that within 7-business days if they have not yet received itWe also received notification from the customer's local portrait studio that they issued a Credit Voucher for the customer in the amount of $that can be redeemed as store credit in a future portrait session at the Greensboro, NC Portrait Innovations location
In conclusion, we again sincerely apologize for the customer's negative experience with receiving their promised specialty productsWe hope that the customer will return to Portrait Innovations again in the future and we appreciate the opportunity to resolve the customer's concerns

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I read the response from Portrait InnovationsI appreciate their caring response but I still disagree with one statementThe person stated that the coupon said the price was plus handling chargeI reviewed the coupon numerous times and now where did it state that there would be a handling feeIt clearly stated in bold letters FREE SHIPPING It did say "subject to change at any time"I feel this is a blanket statement that covers any issue anyone would have with the serviceI believe the handling fee should be clearly stated or if the patron chooses not to the the "extra free gift" they should be charged the coupon amount and not charged extra for actually getting less productIn the past I was always able to opt out of the "free" gift and still paid the coupon priceWhen I contacted the national office the representative said they used to allow that but now they are strictly enforcing the policy of paying more if a person does not want the "free" giftI am very displeased with this service.
Regards,
*** ***

Initial Business Response /* (1000, 9, 2016/04/20) */
Please accept our apologies for the customer's negative experience at our studio in Greensboro, NCPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value all
feedback and appreciate this opportunity to address any concerns
Regarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customersTo this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotionWhen visiting our company website, there is disclaimer language at the bottom of the page stating, "Appointments highly recommendedWalk-ins are welcome but may be limited based on availabilityNo sitting feesProcess and handling fees may apply to specialty productsOnly ONE Portrait Package Advertised Special of your favorite pose per family, group, or individual session may be purchased with coupon from Tuesday April through Sunday May 8, Promotion is not valid for business purposes, individuals or over or unaccompanied minorsCoupon expires Sunday May Offer is subject to change at any time."
We sincerely apologize if the customer felt that our advertisement and disclaimer language is unclear, however it does state that it is for ONE pose, there is a specialty product handling fee applicable, and we do not advertise that we ship free to the customer's homeOur advertisements simply say free shippingRegarding the customer's report of the various images shown on the advertisement, it is simply an example of backgrounds and poses that Portrait Innovations provides during the customer's portrait session
All of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive itIf the customer feels that this information was miscommunicated in anyway, please accept our apologiesWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctly
Per our telephone conversation with the customer on April 12, 2016, we apologized to the customer and informed them of our Advertised Pose Collection terms and conditionsWe offered for the customer to return their items for a refund if they feel they would have purchased a different wayIf the customer would like to receive a refund, they can return their products to the local studio and they will issue a credit voucherThe credit voucher can be used for in-store credit towards their next purchase, or they can mail it to the address on the voucher and receive a check in the mailIf they return all of their products to the studio they will receive a full refund; if they return only part of products to the studio they will receive a prorated refund based on the amount of products returned
In conclusion, please accept our apologies for the customer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the futureThank you for providing feedback and the opportunity to further improve our business
Initial Consumer Rebuttal /* (3000, 11, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculousIt is not standard business practice to advertise "free shipping" and ship to a retail locationI clearly have been a consumer for many years and have not encountered this one time everI have mentioned this issue to many friends since the incident and all have agreed that it is absurd"Free shipping" could mean that you ship it for free to Africa but this too would be absurdThe standard accepted meaning of "free shipping" is that it ships for free to the home
The wording on the ad submitted is "All for $29.99" and below this wording it show various portraitsThe claim is that the purpose of the various portraits is to show various backgrounds, etcBut when you put that wording above it, it means that this can be purchased for $and directly contradicts the wording in the itty bitty terms and conditions print below
And yes, the employees were trained in the exact terms of the offer but although the coupon was presented prior to the session, terms were not discussed then, only after we sent an hour and a half taking pictures and waiting for the person to answer phones and help people who walk in during the sessionBy then our kids were over it, the baby was hungry, and we were done
The bottom line is that the ad is purposefully misleadingIt is intended to be that way and it worksI certainly spent more than intended to get what I thought was advertisedIts simply unethical and dishonestWe can argue this all day but the bottom line is that if they try defend this as anything but misleading, the owners are being dishonest themselves

I've emailed different email addresses, all which come back non deliveredHave called different numbers which is automated and hangs up on youI had my pictures done on nov25, They were cancelled the first time due to the printer being downThen on the 25th they were doneI called and had to have them reprinted because they were printed to dark so ***, the manager said she reprint themMy husband picked them up the next day brought them homeWhen he came and I pulled the pictures out when I came home to see them the free cards were not in thereSo my husband called them and the girl he thinks her name was *** said they didn't know which one we hadWhich to me I feel like this why not pull the receipt it's on there, or call and ask us which onesWe live minutes each waySo now we have to go back again.I think this is crazyHow disorganized

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I read the response from Portrait InnovationsI appreciate their caring response but I still disagree with one statementThe person stated that the coupon said the price was plus handling chargeI reviewed the coupon numerous times and now where did it state that there would be a handling feeIt clearly stated in bold letters FREE SHIPPING It did say "subject to change at any time"I feel this is a blanket statement that covers any issue anyone would have with the serviceI believe the handling fee should be clearly stated or if the patron chooses not to the the "extra free gift" they should be charged the coupon amount and not charged extra for actually getting less productIn the past I was always able to opt out of the "free" gift and still paid the coupon priceWhen I contacted the national office the representative said they used to allow that but now they are strictly enforcing the policy of paying more if a person does not want the "free" giftI am very displeased with this service.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I do agree that the vent inside the wall might have been old, but how do you explain the leak from the vent on top of the boiler and needed emergency service? That vent was less than years new! The service supervisor who came for inspection immediately claimed that the leak from inside the wall had nothing to do with the tuneup service at all when he looked at itThat was very unprofessional and totally irresponsible! I have been a good customer for the company but have been very disappointed with the way the company handling this
Regards,
*** **

There must be some confusion as there is no way to know what prize was won over the phone. When the customer comes into the dealership a scratch off card is given to the customer which determines what prize they won.Sincerely, Tim W***

My daughter took graduation pictures at your studio on 9/24/This was supposed to be a memorable experience and it has for the wrong reasons First, I bought the most expensive package there was with every pose you could get that included a wall canvas, a hard cover book, two soft cover books, and a calendar The products were to be delivered separatelyMy receipt had the date of expected on or before 10/no fine print about it could be later The sales associate who I found out later was the manager also said by 10/but I waited for e-mail confirmation I received an e-mail on 10/saying my product or ready so on 10/I go and pick them up But they have no record of my over $purchase It turned out the manager put the wrong name and phone number on the receiptI call the next day after being treated rudely in Birmingham (being hung up on, disrespected) and the store manager says she can remake the pictures but it will take more timeSo has my daughter's identif

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***