Sign in

Portrait Innovations

Sharing is caring! Have something to share about Portrait Innovations? Use RevDex to write a review

Portrait Innovations Reviews (105)

I would like to receive the additional $refund as I am not willing to use this franchise again. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

The general manager contacted customer and resolved the registration issue and the customer has received her registration

Revdex.com,Please accept our apologies for the customer's negative experience at our studio in Erie, PAPortrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customerWe value their feedback and appreciate this opportunity to address their
concerns.Regarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customersTo this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotionAlso, all of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive itIf you feel that this information was miscommunicated in anyway, please accept our apologiesWe will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctly.With the coupon that was provided to us from the customer, the disclaimer language does state there is a "specialty product handling fee"In regards to there not being an amount on the disclaimer language it also states "Offer is subject to change at any time"A price is not provided but the customer is always more than welcome to contact their local studio and more information can be providedOn the coupon as well it does state the package is $with the coupon, so if the consumer no longer wants the product then the coupon is no longer valid making the package the original priceWe are more than happy to reach out to advertisement department as well and see if changes can be made in the future as well.In conclusion, please accept our apologies for the consumer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the futureThank you for the feedback and the opportunity to further improve our business.Sincerely,Jazmine .T.Customer Service Manager Portrait Innovations, Inc

Complaint: [redacted]
I am rejecting this response because:the resolution they offered wasn't doable they dont have a close studio. they want to release the cd for me to go and repay for prints again. I asked them to run the prints and send to me she said no. theirs no more resolutions.even when they couldn't filled their first offer the studio I went too closed down and theirs not another close one, which should have been checked out before their offer was made!! who ever I talked to on 05/24/2016 kept hanginf up the phone and returning I was talkinf to her telling her about the situation and she hung up onme without saying goobye or anything very rude and unprofessional. 
Sincerely,
Helen Burns

To whom it may concern: Please accept our apologies for the customer’s negative experience at our studio. Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer.   We value all feedback and appreciate this...

opportunity to address any concerns. Per our conversations with the customer, we issued a $20.00 Gift Certificate for the customer to present in studio, which was issued on February 11, 2016. We also issued a Copyright Release for the customer to submit one of her images to her daughter’s school yearbook. Due to the customer receiving a Copyright Release, this is why her package is nonrefundable. This disclaimer is stated on the customer’s copyright release that was given, as well as in our email communication with the customer. When the customer informed us that she could not find any 10x13 frames for her images, we provided numerous links to various stores that sell 10x13 frames, in our best attempt to assist the customer, seeing as we are unable to issue money back. The customer did not respond to our last email correspondence on April 7, 2016. In consideration of the customer’s experience, we will be happy to allow the customer to bring her 10x13 images and her Portrait CD into Portrait Innovations to exchange them for smaller sizes, so that she may purchase different frames. If the customer would like to do this, please have them contact our Customer Service Department either by phone at [redacted], or email at [redacted]@portraitinnovations.com  and we will be happy to make an appointment for the customer. Unfortunately, our Hillsboro Oregon location is closed down and we will be happy to assist the customer with using a different studio location if possible. In conclusion, please accept our apologies for the customer’s negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future.  Thank you for providing feedback and the opportunity to further improve our business.

Please accept our apologies for your negative experience at our studio in Warrington, PA.  Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer.   We value your feedback and appreciate this opportunity to...

address your concerns.We were especially concerned to hear your report of inappropriate behavior by our employees. Portrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service people. It is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customers. Please be assured that we are responding to this situation and will resolve any personnel problems decisively.We apologize that the studio closed suddenly and the customer was unable to receive their prints, and products. We have reshipped the customers prints as well as CD through UPS witch the customer should receive within 6-9 business days. We have reordered the customers (3) 8.5x8.5 hard cover books, and (1) 16x20 canvas as well sent to the customers home which they will receive within 10-12 business days. Again we apologize for any inconvenience, and hope the consumer has a great day.

Good afternoon. In regards to complain # [redacted], [redacted], we have written off the delivery and do not wish to pursue. We would rather resolve it even if we take a loss.

Thank you for making us aware of this situation.  I have listened to the recorded calls and I am confident that we handle this the way Ms. [redacted] wanted.  It was explained to her a few times that she will resume automatic delivery in October.  We took her off the budget and what...

she was asked to pay is what she owed, $99.70In an effort to resolve this matter, we can discount the delivery to $2.199 per gallon. Thank you and I look forward to hearing back from you. Warm Regards, [redacted]Devaney Energy###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We talked to number of other Oil companies, and never told [redacted] that we wanted them to service us. They were trying to enter our house by scheduling a free annual service at no cost, we said we are not interested and more over we have found a 4 other companies that look better to us. Still the kept harassing us. To our surprise when they could not succeed to make us their customer, they without permission entered our premises and attempted to deliver oil. Example attached below of a sample of other company we were looking at, as we were not interested in taking [redacted] as our Oil company: Attachment #1) [redacted] Fuel in July. They instead  of replying to email, they left voicemail Attachment #2) to contact us when we emailed them Subject "what is this invoice" sent to us. The wanted to keep any talks off email. When I emailed that not to bother us by calls and to reply to our email, then they finally replied to the email.Also attached are the emails:Email chain to [redacted] Attachment #3.) I waited and made a call to [redacted] on 12/13/17 and spoke to [redacted] and asked why someone has not replied my email from the 13th, [redacted] reconfirmed the email I sent the email to and [redacted] said they will reply to you in the next day. I waited till the 18th and when no one emailed me I sent this email on 12/18/17  attached herewith asking why hasn't anyone answered my email and call? Instead of replying too email sent on 12/18/17 they called both my wife and my phone and left voicemails. This email was sent on 12/19/17 telling [redacted] that she left voicemails instead of replying to our email, we wanted to get email reply as the company seemed not trust worthy when speaking to them on the phone. As they didn't listen to us telling them loud and clear that we have decided on another company, and didn't want them bothering us anymore to be their customer. You can see from the chain of emails that we told [redacted], after we received the 1st email from [redacted] on December 19th. At this point I went online to check up about the company and found that they have the worst reviews, in fact some of their existing customers when they tried to cancel, [redacted] kept delivering Oil to them. So I understood this company operated on forcing people to take them as a company, and delivers oil without authorization!!! See attachment # 4 and below where customer online says exactly what has happened to me, that This company [redacted] Energy made a delivery to them without Authorization, see below. [redacted]  (See attachment #4) It says the following review below by [redacted] .B from Rehoboth, MA on date 7/1/2015:- [redacted] B.Rehoboth, MA7/1/2015Don't use this company! They may seem really frindly at first but become ugly. We confirmed our contract end date in April then received a delivery in July without any notice or approval. We got home and there was a bill for 100+ gallons of oil...in JULY  who needs oil in July? This a company who just does what they want and you get to pay. Please go with some one else if you are considering this oil company or you too could have them randomly deliver oil to you house without any notice or your approval/ asking.[redacted] P. and 17 others voted for this reviewAttachment #4) is the online review found in the link above, where they did the same thing with someone else. What they did with me, which is deliver with Authorization. I just got another letter from them today 2/5/18. We do not want to be harassed by this company as "this is not only an infringement of our space but also a illegitimate attempt to get undue money out of people.  As we have stated that "it is impossible for their company, that they could have delivered 49.6 gallons, as out tank was full already. We have proof. Sincerely,[redacted] and [redacted]  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Complaint: [redacted]
To whom it may concern, 
I would like to thank the business for taking the time to review my concerns. It's good to hear that the conduct of the employee's on April 16th is not something that the business is accustomed to and welcomes. After reading through the letter received on May 17th, 2016, I am still left with some unresolved concerns. 
The condition of the location was not addressed. Many of the PC computers used to upload and review the photos were not fully functioning. Two of them had obvious optical drive issues as the employee had to use a paperclip to force open the drive.
I completely understand and acknowledge that many advertisements are often accompanied with disclaimers. When I first read the email I did not see the disclosure. After the session, I reviewed the email, saw the disclosure and read through it. I still understood it to mean something different than the business implied. The disclosure emphasizes “ONE” in reference to the number of coupons that can be used at one time. There appears to be a placement or verbiage issue with the disclosure. I have attached the email I received which clearly shows that the verbiage written is “Only ONE 41 Portrait Package Advertised Special of your favorite pose per family, group or individual session may be purchased with coupon, from Tuesday, April 5 through Sunday, April 17, 2016.” Section 5 of the Fair Trade Commission Act prohibits "unfair or deceptive acts or practices in or affecting commerce." It states a deceptive or misleading act or practice when a "representation, omission, or practice misleads or is likely to mislead the consumer" or "when "a consumer's interpretation of the representation, omission, or practice is considered reasonable under the circumstances." A disclosure should be placed clear and prominently within the advertisement. The FTC Guide '.com Disclosers - How to make effective disclosures in digital advertising' states "If a disclosure is not seen or comprehended, it will not change the net impression consumers take from the ad therefore cannot qualify the claim to avoid a misleading impression." I still believe that this advertisement is CLEARLY misleading.
The business did not address the issue I had with the pricing system in regards to the change made from 2 to 3 sheets per pose. The issue that I have with the pricing change is not the change in general but the fact that they are offering 2 sheets at the very same price that they previously offered 3 sheets. The employee I spoke with (I do not know how reliable given the previously mentioned experiences) had mentioned that this change was made after research obtained from a test store. I do not see how one store or area can determine what another region or area may want. My experiences have been that people in my region tend to want more pages per sheet. The manager at the store I visited even mentioned that they get this complaint VERY often, even daily. With this information, I do not see how this change could have been for the customer. I actually think it was more of a cost cutting measure, which is fine if the business would just admit it. If the business is only going to offer 2 pages per sheet instead of 3 the cost of the packages should be less. It only makes sense.
I am again not happy with the options offered by the business, as this is not a resolution to the issues that I have brought forth. Had I used the coupon on even as the business intended, I would have been provided more pictures than I left with. I also would not have had to purchase as many poses as I did to get the 16x20 canvas. The sales representative upsold and used the coupon as a bait and switch ploy charging me more for less.
I purchased 12 poses and each pose has 2 sheets at a total of 24 sheets. With the coupon the business stated I would have been able to use one of those poses at 41 portraits or approx. 9 sheets and 11 poses each pose with 2 sheets. That would be an approx. total of 31 sheets. That is an undeniably large difference. I think the business needs to either reinstate the previous policy or change the price point. Keeping the price point the same seems unethical.
I have no intentions on returning to the location in Universal City, even for a refund. The customer experience so horrid that I even stopped visiting the sandwich shop next door just so I don’t have to walk past the business.
I already visited a professional portrait studio recommended by our local Juvenile Diabetes Research Foundation. They had previous shot my son, and they were willing to reshoot his graduation pictures after I vented about my horrible customer experience with the business. So, I do not need a reshoot, and unfortunately would not trust that location to provide one.
In conclusion, I ask that the business address the condition of its Universal City location, the misleading advertisement and it’s policy on sheets per package.
Thank you,
[redacted]
Regards,
[redacted]

To whom it may concern: Please accept our apologies for the customer's negative experience at our studio in [redacted] OH. Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer. We value all feedback and appreciate this...

opportunity to address any concerns. Regarding our pricing system, Portrait Innovations strives to offer the highest quality, lowest price portraits in [redacted] Since we do not charge sitting fees, the price of a customer's portrait collection is determined by the number of poses and sheets they purchase. As the customer buys more poses, the per-sheet price declines. Portrait Innovations works with third party vendors who create and ship our specialty products for us such as mugs, canvas, calendars, books, etc. Our vendors must charge Portrait Innovations a handling fee in order to produce and ship our products for us. We apologize that this is not a fee we are able to remove without removing the product entirely. The customer mentioned in their correspondence that they preferred to opt out of receiving the specialty product; however the coupon advertised is only to be used when ordering the specialty product with the Advertised One Pose Special. The price of the Advertised Pose Special without the coupon returns to base price of $29.99 when the specialty product coupon is not used. Since our portrait collections can be highly customized for each customer, we train our employees to explain our pricing in a consistent, scripted way to avoid any confusion. If the customer feels our pricing was presented in an unclear way, please accept our apologies. We will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining our pricing, and answering any customer questions clearly. Per our telephone conversation with the customer on December 30, 2015 we apologized and explained our pricing policies regarding the handling fees. We offered the customer a Gift Certificate for the amount of $30.00 to be used at any one of our Portrait Innovations studio locations and would not have an expiration date. The customer declined this offer. We offered the customer a 20% refund without the return of any items, for the amount of $21.30 and the customer accepted. That refund was cut from our Corporate Office on January 11, 2016. If the customer would like to receive a higher refund than the 20%, they are welcome to return their prints and products to the local studio and they will issue a Credit Voucher. The Credit Voucher can be used for in-store credit towards the customer's next purchase, or they can mail it to the address on the voucher and receive a check in the mail. If they return all of their prints and products to the studio they will receive a full refund; if they return only part of prints and products to the studio they will receive a prorated refund based on the amount of products returned. In conclusion, please accept our apologies for the customer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future. Thank you for providing feedback and the opportunity to further improve our business. Sincerely, [redacted] Senior Customer Service Manager

WE went to the location in syracuse NY. On west genessee st.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I never received my canvas and would like it shipped. Also, the  studio I visited the sales rep stated that location does not offer shipping to the studio.
Regards,
[redacted]

Revdex.com,Please accept our apologies for the customer's negative experience at our studio in Erie, PA. Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer. We value their feedback and appreciate this opportunity to address their...

concerns.Regarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customers. To this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotion. Also, all of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive it. If you feel that this information was miscommunicated in anyway, please accept our apologies. We will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctly.With the coupon that was provided to us from the customer, the disclaimer language does state there is a "specialty product handling fee". In regards to there not being an amount on the disclaimer language it also states "Offer is subject to change at any time". A price is not provided but the customer is always more than welcome to contact their local studio and more information can be provided. On the coupon as well it does state the package is $19.99 with the coupon, so if the consumer no longer wants the product then the coupon is no longer valid making the package the original price. We are more than happy to reach out to advertisement department as well and see if changes can be made in the future as well.In conclusion, please accept our apologies for the consumer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future. Thank you for the feedback and the opportunity to further improve our business.Sincerely,Jazmine .T.Customer Service Manager Portrait Innovations, Inc.

To whom it may concern: Please accept our apologies for the customer's negative...

experience at our studio in Universal City, TX. Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer. We value all feedback and appreciate this opportunity to address any concerns. We were especially concerned to hear the customer's report of inappropriate behavior by our employees. Portrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service people. It is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customers. Please be assured that we are responding to this situation and wilt resolve any personnel problems decisively. Regarding our pricing system, Portrait Innovations strives to offer the highest quality, lowest price portraits in America. As of February 2016 Portrait Innovations made a change to the pricing structure in which all customers receive 2 sheets per pose instead of 3. Over the course of some time, we gathered feedback from customers reporting that they did not need as many sheets per pose. Since we do not charge sitting fees, the price of a customer's portrait collection is determined by the number of poses and sheets they purchase. As you buy more poses, the per-sheet price declines. Since our portrait collections can be highly customized for each customer, we train our employees to explain our pricing in a consistent, scripted way to avoid any confusion. If the customer is unhappy with our pricing change, please accept our apologies and we hope the customer can understand our reasoning. We will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining our pricing, and answering any customer questions clearly. Regarding our Advertised Pose Collection policy, it is our intent to clearly communicate the limitations of this offer to all customers. To this end, our advertisements include a full disclaimer explaining the specific terms and conditions of each promotion. The different poses and backgrounds shown on our advertisement are simply to display examples of backgrounds and poses that we offer in our studios. Our disclaimer language clearly explains that the Advertise Pose Collection is for the customer's ONE favorite pose. All of our employees are trained to present a consistent, scripted explanation of how the Advertised Pose Collection works, so that customers understand the promotion and whether or not they will be eligible to receive it. If the customer feels that this information was miscommunicated in anyway, please accept our apologies. We will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining this promotion, and answering any customer questions correctly. Excellent photography is the core of our business. We were alarmed to hear that the customer's photography session did not meet the high level of quality they have come to expect from Portrait Innovations. We understand that superb portrait photography requires not only technical competency, but also a talent for working with and relating to people. For this reason, Portrait Innovations thoroughly trains our photographers in the mechanical, artistic, and personal aspects of portrait photography. Our goal is to work with each customer to create the personalized portraits they envisioned for their family, including a variety of quality poses, backgrounds, and props. Thank you for making us aware of this issue. We will follow up with the Studio and Regional Manager to address any training or personnel issues that may have caused this problem. In consideration of the customer's experience we would like to offer any one of the following options: If the customer would like to set up a reshoot and swap out the poses they are not happy with please have the customer contact their local studio or our Customer Service Department and we would be happy to make that appointment for them. We truly want our customer to be satisfied with their pictures. A reshoot works as an even exchange of images the customer is unhappy with for new images. The reshoot does not have to be with the original photographer and can be done at an alternate Portrait Innovations location as well. If the customer would like to receive a refund instead, they can return their products to the local studio and they will issue a Credit Voucher. The Credit Voucher can be used for in-store credit towards the customer's next purchase, or they can mail it to the address on the voucher and receive a check in the mail. If they return all of their products to the studio they will receive a full refund; if they return only part of products to the studio they will receive a prorated refund based on the amount of products returned. In conclusion, please accept our apologies for the customer's negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future. Thank you for providing feedback and the opportunity to further improve our business. Sincerely, Customer Service Portrait Innovations, Inc.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Portrait Innovations regarding complaint ID...

[redacted].
Regards,
[redacted]

On 3/7/18 we did an annual service on the boiler and found no problem with the boiler.  On 3/9/18 we responded to water leak at the expansion tank and found a bad fill and vent in which we tightened the cap on it for the evening to stop the leak.  The technician made the office aware...

to return to the home and replace and re-dope the fill and vent piping which was done on 3/13/18.  The leak Mr. ** is speaking of is from an old air vent someone sealed up in a wall so therefore, we could not see it.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Devenaey Energy did not reach out to us in July 2017, and never till date has Ms. [redacted] spoken to [redacted] Energy representative over phone. Their statement "When our representative reached out to the New Homeowner, [redacted]" That statement is false, and we can prove the same. Utility service to a previous owner, does not ever mean that it is an automatic transfer over to the new owners. Show us a contract with our name on it and our signature, stating that that we will pay for your oil. We don't have to pay for anything that we have never asked for, so if your company topped off our tank (a already full tank) we estimate with no more then 10 Gallons (we have proof), it is your companies fault. You can't just automatically make someone your customer, without their permission you cannot do that. You cannot just come to someone's house and deliver oil, and then say "Now" you will be paying for this. You need a contract. Since we Do Not have a contract with you, you cannot push us into paying for your employees mistake. As we had stated categorically in September 2017, that we will not choose [redacted] Energy. Rather than correcting an erroneous employee, this is validating her incompetence. We had shared the details with Mr. [redacted] at [redacted], we made an effort and gave them a chance to evaluate how their employee made a mistake, and rather than pulling up a slacking employee, someone above Ms. [redacted], has decided that turning a blind eye to their in house problem is a viable option. There is nothing that states we signed, or wanted [redacted] Energy as our service provider. We are not responsible for that oil.[redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Check fields!

Write a review of Portrait Innovations

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Portrait Innovations Rating

Overall satisfaction rating

Description: PHOTOGRAPHERS-PORTRAIT

Address: 11736 W Broad St Ste 103 Bldg C, Richmond, Virginia, United States, 23233-1189

Phone:

Show more...

Web:

www.portraitinnovations.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Portrait Innovations, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Portrait Innovations

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated