Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policyOur Moderation
team works around the clock to remove unsupported items
Additionally, we see that the customer’s Poshmark account was already deleted on July 8th, therefore we are unable to assist them further
Due to this, we consider the matter reso**ed
I bought and sold clothes on poshmark for a while with no issue, until someone purchased a pair of pants from me, claimed they were damaged, and received a refundI know they had no hole when I shipped them and that the buyer tore the pantsI understand that Poshmark is bound to grant the refund because it's a she said/she said situation and I think by their estimation, it's best to avoid someone disputing a credit card chargeWhat bothers me is how difficult it was to get customer service supportPoshmark takes a healthy chunk out of every sale and for that I should be able to get someone to send me something other than a canned email responseI endured several rounds of me sending an email with a description of the issue, them responding by asking for more information, me sending it and then never hearing backThey need to set up phone support and better equip their existing customer service representativesI shouldn't have to tweet at them to get a response
hello,my credit card got charged $and I didn't order anything on your websitei called my bank to frozen this credit card .can you help me to track it and cancel the authrization,its a fraud.early this morning my credit card got several charged from websites including poshmark.but I never ordered or buying anything on your website
This company is a liaison for sellers and purchasers of used merchandise They are suppose to settle disputes between sellers and purchasers, they control the payments until the purchase has been accepted I had a problem and wanted to return an item, so I reached out to see how to make a return on 1/3/the reply indicates I should receive a response within hours I never received a response and have reached out approximately more times with no response I am completely frustrated by their professionalism and I would recommend being very careful before making a purchase
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
Purchased a sweater from Poshmark that included the following description" 100% Wool Sweater by EverlaneGreat new condition without tagsWarm and gorgeous! I’m a M/L and it fits me perfectlyIt has amazing stretch, but holds its shape after wearRoll up the sleeves for a laid back casual look or pair with your favorite high waisted skinny jeans! The color is dark green on the verge of being blackIt has never been worn out or washed - took the tags off thinking I’d wear it more, but haven’tThanks for looking!" Received item in the mail on 11/and immediately submitted a case with Poshmark requesting a refund with following description: "Sorry to find item is either defective or has been washed and shrunk which in my opinion has been the caseI have this same style/ material/ size in a short sleeve and it is inches longerThe item I received fits cropped and material has that washed in washer feelIt description was new never worn or washedI have included pictures of th
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
For order *** - Gilly *** sweatpants, we have gone ahead and refunded the user for the total amount of $on December 27th, For this reason, we consider the case closed
Hi, I have a great standing on Poshmark100+ "Love notes" receivedOver 50K followers and over active listingsI recently got an email stating that my account was restricted for a reason they marked as "other" which gives me NO reason at all as to why they shut my account downThey said it's permanent and they won't be reinstating my accountMultiple people live in my house and they have poshmark accounts as wellThere is NO reason they should have restricted my accountI still have pending sales and purchases
I have contacted Poshmark numerous times about items shipped to me summing to a total of $I explained the seller did not disclose the fact she was in a hurricane area until a days passed and she had not yet shippedUltimately I canceled the order and she again reached out to me inquring the reason of my cancelationShe assured me the item was shipped, that the post office was functioningI days passed and the item was not shippedI contacted Poshmark several times (have emails to prove it) and they reached out to the sellerMore days passed and finally the post office marked shipment as delayedTwenty days later and I still have't received anythingThe only answer I get from Poshmark is that they are contacting the sellerAt this point I want my money backIt is obvious that the items were sold to me from an irresponsible seller who failed to disclose information for the purpose of making a sale no matter whatI have made it clear to Poshmark that my experience selling
I regret purchasing from Poshmark website using their annoying applicationSo far i’ve Purchases over items within a week my fault should’ve test the system firstI haven’t receive items so far & item is damaged I submitted pictures of damaged item which supposedly was purchased new, damaged item still in case review but haven’t heard anything back since I submitted the pictures were requestedThey have such inaccurate system, it will show I received when I didn’t click “purchase acccepted” they just want keep your moneyI email them from my personal email & using their internal system to email them but off course their system won’t show email tracks, so far I will get a automatic email back every time they get back email but no case open, no email from back from any customer service departmentThey want to keep your money as long as they canI’m looking to get my refund for the items not received total $I don’t see why I should pay for items not received &
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on *** **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
I bought a handbag that was supppsed to be a Coach bag made out of leatherIt is a fake and turning the outside emblem tag reveals it is not leatherIt's cheaply made and has flaws in the stitchingI filed a claim and have been ignored now for a weekThere is no way to call this company, only send emails which have all been ignored except by a form letter saying I will have a response in hoursPoshmark has had my money for weeks nowI have a misrepresented fake bagI want my money backI am deeply concerned about how a company that has a regular practice of no service is still in businessI have read the complaints here and am astoundedThis shouldn't be! Please, can you help me?
Company's response to user accounts being compromised has been secretive, deceptive and inadequateThey never emailed users to announce the risk to user account and instead responded to complaints one by one with a generic blog postOne media outlet reported on the hackThe company's version of events was never challengedhttp://www.marketwatch.com/story/fashion-site-poshmark-says-hackers-st...⇄
I began shopping on Poshmark, and found good sellers, I ordered their items and the items came on time and in the condition describedThat was the only good partThen there are the bad sellers, which the website seems to support; who, after you place an order and have waited a week, with the funds already withdrawn from your account, cancel the order because, get this, "they have changed their mind!" and better yet, they tell a lie that the "product is damaged"Who on God's green earth would ever do business with people like this? Who put an item up for sale, take your money, and then after making you wait a week, change their mind, and cancel the order? Then your money is gone for weeks! The week you waited for your order, and the two weeks you have to wait until the funds are back in your account before you can purchase something else!
This site sucksStay away from it they gossip and slander people and creepily "follow people" through their website, thus invading your privacy, and turning sellers away from prospective buyers through gossip or slanderThey call this 'following' on thier webiste and actually allow this!!! On your account it is shown that ..."so and so is following you," as they describe it, and you don't know who is 'following you'!!! then, if they have an agenda or grudge against you, they can get the seller to "cancel your order, because the seller mysteriously 'changed their mind,' or the item was somehow 'mysteriously damaged' !!! The weirdest thing ever!!! Spooky and weird!!!
This is not done on reputable sites such as *** or *** or ***, or many othersPoshmark is simply not behaving reputably!
I had to ask help from a bank representative about my funds being restored to my account after the seller had" mysteriously canceled" my order, and I told the Bank Representative what happened, and she said she also shops on Poshmark! and she said, quote "THAT IS NO WAY TO DO BUSINESSI WOULD CANCEL MY ACCOUNT WITH THEM."
then it is almost impossible to cancel your account, for they make you petition Poshmark to cancel your account and then they do not cancel it upon your request!!!
So be forewarned, and save your money and time, save your poor self the huge disappointment, of Poshmark's mysterious "wild goose chase" after "spuriously sold" and "canceled items", and go elsewhere where the customers are respected and the sellers are honest
A woman placed separate orders from me on PoshmarkThey total *** *** lipsticks, in very nice conditionMy photos show the TF imprint in the lipstick tops, untouchedOne or had tiny scratches, made by the caps, which was noted in the descriptionWithin days, the buyer sent a “return request” for all the lipsticks, as they were “USED”Poshmark held my money from the sale, $And the buyer had my itemsYesterday, I get the items back in the mailTHEY ARE NOT MY ITEMS, AT ALLThey are disgusting heavily used lipsticks, in crappy scratched up casesI contact PoshmarkNOTHINGThey gave her MY MONEY AND MY LIPSTICKS, that are NEWI have NO MONEY, and garbage lipstickShe is a crook, thief, scumbagPoshmark DIDNT EVEN COMPARE THE PHOTOS OBVIOUSLYI’m guessing the buyers account is “staged” and I’m not her first victim
I ordered a Gucci hat which was advertised as authentic from PoshmarkI received it, and it was more certainly not authenticI filed a dispute with pictures and Poshmark allowed me to return the hatIt has been ONE MONTH since I have returned the hat, and my $has still not been refundedI have been emailing Poshmark support for weeks now - only to get the same automatic email stating "Our goal is to get back to you within hours - however we have a new email system so please be patient"I do not care if they have a new email system , I am DONE being patient$dollars is a lot of money, besides the fact that I bought this for my boyfriend for our anniversary and ended up with no gift - and no money to purchase a new oneI am entirely outraged and I want to be refunded immediatelyOf course - they have no phone number to callI fear I will never get my money back and I am not sure what to do!
they direct deposit my sales money into my old bank account that is closed, I have tried to change and update my bank account with them prior to this but it worki contacted their customer service and he refuses to correct the error and redeposit my money into my current bank account
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and
Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policyOur Moderation
team works around the clock to remove unsupported items
Additionally, we see that the customer’s Poshmark account was already deleted on July 8th, therefore we are unable to assist them further
Due to this, we consider the matter reso**ed
I bought and sold clothes on poshmark for a while with no issue, until someone purchased a pair of pants from me, claimed they were damaged, and received a refundI know they had no hole when I shipped them and that the buyer tore the pantsI understand that Poshmark is bound to grant the refund because it's a she said/she said situation and I think by their estimation, it's best to avoid someone disputing a credit card chargeWhat bothers me is how difficult it was to get customer service supportPoshmark takes a healthy chunk out of every sale and for that I should be able to get someone to send me something other than a canned email responseI endured several rounds of me sending an email with a description of the issue, them responding by asking for more information, me sending it and then never hearing backThey need to set up phone support and better equip their existing customer service representativesI shouldn't have to tweet at them to get a response
hello,my credit card got charged $and I didn't order anything on your websitei called my bank to frozen this credit card .can you help me to track it and cancel the authrization,its a fraud.early this morning my credit card got several charged from websites including poshmark.but I never ordered or buying anything on your website
This company is a liaison for sellers and purchasers of used merchandise They are suppose to settle disputes between sellers and purchasers, they control the payments until the purchase has been accepted I had a problem and wanted to return an item, so I reached out to see how to make a return on 1/3/the reply indicates I should receive a response within hours I never received a response and have reached out approximately more times with no response I am completely frustrated by their professionalism and I would recommend being very careful before making a purchase
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
Purchased a sweater from Poshmark that included the following description" 100% Wool Sweater by EverlaneGreat new condition without tagsWarm and gorgeous! I’m a M/L and it fits me perfectlyIt has amazing stretch, but holds its shape after wearRoll up the sleeves for a laid back casual look or pair with your favorite high waisted skinny jeans! The color is dark green on the verge of being blackIt has never been worn out or washed - took the tags off thinking I’d wear it more, but haven’tThanks for looking!" Received item in the mail on 11/and immediately submitted a case with Poshmark requesting a refund with following description: "Sorry to find item is either defective or has been washed and shrunk which in my opinion has been the caseI have this same style/ material/ size in a short sleeve and it is inches longerThe item I received fits cropped and material has that washed in washer feelIt description was new never worn or washedI have included pictures of th
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
For order *** - Gilly *** sweatpants, we have gone ahead and refunded the user for the total amount of $on December 27th, For this reason, we consider the case closed
Hi, I have a great standing on Poshmark100+ "Love notes" receivedOver 50K followers and over active listingsI recently got an email stating that my account was restricted for a reason they marked as "other" which gives me NO reason at all as to why they shut my account downThey said it's permanent and they won't be reinstating my accountMultiple people live in my house and they have poshmark accounts as wellThere is NO reason they should have restricted my accountI still have pending sales and purchases
I have contacted Poshmark numerous times about items shipped to me summing to a total of $I explained the seller did not disclose the fact she was in a hurricane area until a days passed and she had not yet shippedUltimately I canceled the order and she again reached out to me inquring the reason of my cancelationShe assured me the item was shipped, that the post office was functioningI days passed and the item was not shippedI contacted Poshmark several times (have emails to prove it) and they reached out to the sellerMore days passed and finally the post office marked shipment as delayedTwenty days later and I still have't received anythingThe only answer I get from Poshmark is that they are contacting the sellerAt this point I want my money backIt is obvious that the items were sold to me from an irresponsible seller who failed to disclose information for the purpose of making a sale no matter whatI have made it clear to Poshmark that my experience selling
I regret purchasing from Poshmark website using their annoying applicationSo far i’ve Purchases over items within a week my fault should’ve test the system firstI haven’t receive items so far & item is damaged I submitted pictures of damaged item which supposedly was purchased new, damaged item still in case review but haven’t heard anything back since I submitted the pictures were requestedThey have such inaccurate system, it will show I received when I didn’t click “purchase acccepted” they just want keep your moneyI email them from my personal email & using their internal system to email them but off course their system won’t show email tracks, so far I will get a automatic email back every time they get back email but no case open, no email from back from any customer service departmentThey want to keep your money as long as they canI’m looking to get my refund for the items not received total $I don’t see why I should pay for items not received &
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on *** **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
I bought a handbag that was supppsed to be a Coach bag made out of leatherIt is a fake and turning the outside emblem tag reveals it is not leatherIt's cheaply made and has flaws in the stitchingI filed a claim and have been ignored now for a weekThere is no way to call this company, only send emails which have all been ignored except by a form letter saying I will have a response in hoursPoshmark has had my money for weeks nowI have a misrepresented fake bagI want my money backI am deeply concerned about how a company that has a regular practice of no service is still in businessI have read the complaints here and am astoundedThis shouldn't be! Please, can you help me?
Our records show that this order was cancelled on *** 18, *** and a full refund was issued to the buyer.
Due to this, we consider the case resolved
Company's response to user accounts being compromised has been secretive, deceptive and inadequateThey never emailed users to announce the risk to user account and instead responded to complaints one by one with a generic blog postOne media outlet reported on the hackThe company's version of events was never challengedhttp://www.marketwatch.com/story/fashion-site-poshmark-says-hackers-st...⇄
I began shopping on Poshmark, and found good sellers, I ordered their items and the items came on time and in the condition describedThat was the only good partThen there are the bad sellers, which the website seems to support; who, after you place an order and have waited a week, with the funds already withdrawn from your account, cancel the order because, get this, "they have changed their mind!" and better yet, they tell a lie that the "product is damaged"Who on God's green earth would ever do business with people like this? Who put an item up for sale, take your money, and then after making you wait a week, change their mind, and cancel the order? Then your money is gone for weeks! The week you waited for your order, and the two weeks you have to wait until the funds are back in your account before you can purchase something else!
This site sucksStay away from it they gossip and slander people and creepily "follow people" through their website, thus invading your privacy, and turning sellers away from prospective buyers through gossip or slanderThey call this 'following' on thier webiste and actually allow this!!! On your account it is shown that ..."so and so is following you," as they describe it, and you don't know who is 'following you'!!! then, if they have an agenda or grudge against you, they can get the seller to "cancel your order, because the seller mysteriously 'changed their mind,' or the item was somehow 'mysteriously damaged' !!! The weirdest thing ever!!! Spooky and weird!!!
This is not done on reputable sites such as *** or *** or ***, or many othersPoshmark is simply not behaving reputably!
I had to ask help from a bank representative about my funds being restored to my account after the seller had" mysteriously canceled" my order, and I told the Bank Representative what happened, and she said she also shops on Poshmark! and she said, quote "THAT IS NO WAY TO DO BUSINESSI WOULD CANCEL MY ACCOUNT WITH THEM."
then it is almost impossible to cancel your account, for they make you petition Poshmark to cancel your account and then they do not cancel it upon your request!!!
So be forewarned, and save your money and time, save your poor self the huge disappointment, of Poshmark's mysterious "wild goose chase" after "spuriously sold" and "canceled items", and go elsewhere where the customers are respected and the sellers are honest
A woman placed separate orders from me on PoshmarkThey total *** *** lipsticks, in very nice conditionMy photos show the TF imprint in the lipstick tops, untouchedOne or had tiny scratches, made by the caps, which was noted in the descriptionWithin days, the buyer sent a “return request” for all the lipsticks, as they were “USED”Poshmark held my money from the sale, $And the buyer had my itemsYesterday, I get the items back in the mailTHEY ARE NOT MY ITEMS, AT ALLThey are disgusting heavily used lipsticks, in crappy scratched up casesI contact PoshmarkNOTHINGThey gave her MY MONEY AND MY LIPSTICKS, that are NEWI have NO MONEY, and garbage lipstickShe is a crook, thief, scumbagPoshmark DIDNT EVEN COMPARE THE PHOTOS OBVIOUSLYI’m guessing the buyers account is “staged” and I’m not her first victim
I ordered a Gucci hat which was advertised as authentic from PoshmarkI received it, and it was more certainly not authenticI filed a dispute with pictures and Poshmark allowed me to return the hatIt has been ONE MONTH since I have returned the hat, and my $has still not been refundedI have been emailing Poshmark support for weeks now - only to get the same automatic email stating "Our goal is to get back to you within hours - however we have a new email system so please be patient"I do not care if they have a new email system , I am DONE being patient$dollars is a lot of money, besides the fact that I bought this for my boyfriend for our anniversary and ended up with no gift - and no money to purchase a new oneI am entirely outraged and I want to be refunded immediatelyOf course - they have no phone number to callI fear I will never get my money back and I am not sure what to do!
they direct deposit my sales money into my old bank account that is closed, I have tried to change and update my bank account with them prior to this but it worki contacted their customer service and he refuses to correct the error and redeposit my money into my current bank account
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and