I sold two parcels of products on Poshmark and the buyer wished to return them and received a refundThis was fine with me, except when the return came back to me it was missing over plus itemsThe original items that were mine were not returned and in its place there were several dirty and broken pieces that were not even mine to begin withI have reached out to Poshmark via email and twitter and have heard back from themIt has been over a weekThey have automated customer service emails that say we will try to get back to you w/i 24-hrsI feel this complaint needs to be felt with in quicker manner, their unresponsive attitude is disturbingI’m not the only one who has been faced with silence over their wrongdoingsHad I googled their reviews before I never would have done business with them
This company is full of scammers!!! I had ordered one cheap item from Poshmark perhaps months ago and I did not have any problems with that order, although they took their precious time just shipping it out at all and didn't explain why there was a delay to begin withI never intended to order from them again simply because I don't need anything else from them: I usually order from ***Anyhow, this week I checked my bank summary and out of nowhere, Poshmark apparently decided to charge me several hundred dollarsfor no good reason at all except to blatantly try and steal from me because they kept my billing information from that one transaction months ago*** *** ** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** * *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** *** ** *** ** ** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** ** *** ** ** *** *** *** *** ** *** * *** ** *** *** *** *** ** *** *** ** *** * *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** ** ** *** * *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ***
I am a first time customer at PoshmarkI ordered a pair of shoes for USD plus shipping costs based on beautiful photo and a brand new product for a stealWhen I received the product, the shoes were one whole size smaller than advertised and were falsely advertised on Poshmark based on the brand's specifications for sizingI found this out after I received the shoes and did some research on the brand's websiteI followed the protocol that Poshmark advised for returnsI did not "receive" the item, as Poshmark instructed NOT to do so in case your item did not arrive as describedPoshmark does not take back items that do not fit right, but they do take back items that are not advertised properlyThe shoes are NOT a size 9, but a size 8, and I thought, based on the seller's advertisement that I was purchasing size shoesI emailed Poshmark the day my item arrived, on November I emailed again yesterday, November 28, and have not received a response
I sold a jacket on Poshmark worth $for $Poshmark owed me $but never released the fiundsThe buyer of this jacket did not open a case, complain or request a return through Poshmark
I ordered a coat for my toddler days ago and still it has not been sent to me and poshmark refuses to give me a refund until days pass which is on Oct Yet there app says I cannot cancel until Oct 25! Which is days! Seller is inresponsive and poshmark already took the money out of my bank and I still do t have my item! I had to purchase a coat for my toddler on *** with day shipping because poshmark never sent me my itemI want a refund and no longer want the coat that was not even sent to me anyways! I have no item and no money! Give me a refund!
Per the shipping information listed on the website, Poshmark states "your order will be arrived in 1-business days"The item I purchased was delivered days after shipment - clearly well outside of their promised windowBecause of the delay, I was no longer in need of the item, however their return policy does not allow for returns due to delivery outside of their promised windowHaving also paid for Priority Mail shipping, I then asked, at a minimum, that my shipping cost be refundedThey have not refunded my shipping costs, rather they insist on offering a credit only to be used on future purchasesThe purchase was made with funds stored on the site as a result of my merchandise salesThese funds can also be directly deposited into a bank account upon request, therefore to insinuate they are similar to store credit is falseGiven this experience, I have no intention of purchasing another item, rendering this credit uselessThey have failed to respond to repeated written r
I purchased an item which poshmark advertised "WOMEN DRESS MINI"not child's and I received a child's large which I compared to the brand's size chart as being a child's large (the label saysL/G =large girl's) NOT a women's largeThey refuse to let me return it and issue me a refund
I HAVE CONTACTED AN ATTORNEY REGARDING A CLASS ACTION SUITALL WHO ARE INTERESTED IN JOINING PLEASE CONTACT ME AT *** This company is so flawed in its business practices, that I feel it has violated my rights as a seller, and a consumer.They have tarnished my reputation on more then one occasionMy most current experience involves a $transaction for a vintage, and a retired Tiffany and Company necklaceThe customer immediately after the sell, sent me a message saying that she thought the items were on saleShe then sent me a message saying she was opening a case, but would not respond as to whyPoshmark only allows returns if the item is not as describedSo the only option to my buyer was to say a piece was a replicaPoshmark sent me a notice that a claim had been opened, and that it was for the product being not as describedI asked Poshmark to be more specific so I could try to resolve the issue, and they gave me no responseI then received n
I received shoes from them that were not as advertisedThe seller had not put a complete size on the listingPoshmark refused to address the problem with me and I then discovered that they had set up a billing agreement payment plan with me without my permissionI would like my money backI have had Paypal cancel the billing agreement
I originally contacted Poshmark customer support on December 9th, I then again contacted customer support on December 12th, December 13th, and December 14thI have not gotten a single response from customer support in order to return my itemAs soon as I received the item, I messaged them stating I wanted to return the itemAs I have not received ANY response from Poshmark customer service, I am frustrated in that I am unable to get the return started and receive my money backI paid $for an item that I AM NOT HAPPY WITH and would like to RETURNI am VERY dissatisfied with Poshmarks customer service as they should be responding to my inquiries and advise on what the next steps were in order to get the refund I am asking forThey also stated that they have a 24-hour response timePlease advise in this matter, where do I go from here?
I purchased New product, not defective, never worn, with tagsThe leggings received were defective and questionable and did not appear authentic as advertisedI immediately contacted poshmark per their web instructions, did not accept this order on line, sent pictures and descriptions of defectsThe return "team" consistently denied my requests for refundThe team recommended I open a poshmark store on line and sell the productI find this treatment in complete violation of their statements to buyers as to returns
I am a seller on poshmarkA buyer made an offer on one of the items on my pageI accepted the offerAccording to poshmark, the policy listed on their website states that purchases made using the Make an Offer feature are binding and cannot be cancelled as an accidental purchase(see link below)The buyer commented asking if they can cancelI replied to her by informing her of poshmark's policy and that she'll need to contact poshmark for thisI emailed poshmark immediately asking if buyers are allowed to cancelThe associate, Serena, said that it is up to my discretion on whether I want to move forward with the cancellationThe next thing I knew, I received an email from the poshmark team saying that my order was canceled due to accidental purchaseI believe that this is not fair to me as a seller because poshmark breached their own policyI contacted Serena again saying that this is not fair to me as a sellerShe apologized and admitted that the policy was breached since p
I sold a Louis Vuitton bag on Poshmark*** to a buyer, once she received the item, she wanted to do a returnI tried to contact Poshmark*** by email and they responded that they gave the buyer additional time to return the bagAfter the additional time was given, I didn't receive the return nor did I receive any money from Poshmark*** for the Louis Vuitton bag
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
I received a damaged itemUpon submitting photo evidence of the damaged item that I receivedThe seller claimed that I damaged the item myself and was scamming herShe claimed the photos that I took of the item I received were not of what she sent me, that I had somehow hidden away her item, purchased the exact same item, damaged it, and was now attempting to send it to her as a "return."
This isn't the type of transaction that I want to go throughIdeally, it would have been simple, clear, transparentI don't know what happened on their end, but there is hardly a way of ensuring that the transactions are transparent or of providing "legitimate" proof for either side when such disputes arise between buyers and sellers, which further makes dispute settlement challenging since technically either party could have misrepresented the facts and it would be impossible to discern, who is legitimately telling the truthIt is disheartening, hurtful, and offensive to be called a "scammer." This system is unethical and unenforceableTerrible customer serviceIt is grab bag/hit or miss whether you will end up in a situation like thisI highly recommend customers buy directly from retail businesses to avoid situations like this and where you can be certain of products that you buy and receive far better, much more considerate, predictable, reliable, and professional customer serviceNo better words than caveat emptor to describe using a marketplace platform like thisI say avoid the hassleBeing treated that way- called a "scammer" as a customer is hardly professional at all and not something you would have to deal with if buying or making transactions through a retail front
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $* credit to use on their site
Customer service is AWFULExtremely slow, if not non-existent, responsesFor the 20% commission they earned simply by running an app, I would expect moreVery disappointed
Bought *** *** dress com a seller on PoshmarkThe dress didn't fit, so I contacted the seller and she said yes, I could return itI gave Poshmark all the things they asked for photos, and message from seller stating I could returnI did that twice! Then they said I could notSomeone is just brushing me offThis has been going back and forth for a whileI have all messages in email
Complaint: ***I am rejecting this response because:
My handbag was never SENT BACK TO MEI have tried reaching out to Poshmark multiple times as well but they have not been responding and also closed my accountI WANT MY MONEY BACK OR THE HANDBAG I ORIGINALLY SENT OUT or I will be seeking legal services against PoshmarkSincerely,Lena ***
I sold two parcels of products on Poshmark and the buyer wished to return them and received a refundThis was fine with me, except when the return came back to me it was missing over plus itemsThe original items that were mine were not returned and in its place there were several dirty and broken pieces that were not even mine to begin withI have reached out to Poshmark via email and twitter and have heard back from themIt has been over a weekThey have automated customer service emails that say we will try to get back to you w/i 24-hrsI feel this complaint needs to be felt with in quicker manner, their unresponsive attitude is disturbingI’m not the only one who has been faced with silence over their wrongdoingsHad I googled their reviews before I never would have done business with them
Poshmark does not offer phone supportIf support is needed, the Poshmark support team can be reached by emailing [email protected]
This company is full of scammers!!! I had ordered one cheap item from Poshmark perhaps months ago and I did not have any problems with that order, although they took their precious time just shipping it out at all and didn't explain why there was a delay to begin withI never intended to order from them again simply because I don't need anything else from them: I usually order from ***Anyhow, this week I checked my bank summary and out of nowhere, Poshmark apparently decided to charge me several hundred dollarsfor no good reason at all except to blatantly try and steal from me because they kept my billing information from that one transaction months ago*** *** ** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** * *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** *** ** *** ** ** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** ** *** ** ** *** *** *** *** ** *** * *** ** *** *** *** *** ** *** *** ** *** * *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** ** ** *** * *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ***
I am a first time customer at PoshmarkI ordered a pair of shoes for USD plus shipping costs based on beautiful photo and a brand new product for a stealWhen I received the product, the shoes were one whole size smaller than advertised and were falsely advertised on Poshmark based on the brand's specifications for sizingI found this out after I received the shoes and did some research on the brand's websiteI followed the protocol that Poshmark advised for returnsI did not "receive" the item, as Poshmark instructed NOT to do so in case your item did not arrive as describedPoshmark does not take back items that do not fit right, but they do take back items that are not advertised properlyThe shoes are NOT a size 9, but a size 8, and I thought, based on the seller's advertisement that I was purchasing size shoesI emailed Poshmark the day my item arrived, on November I emailed again yesterday, November 28, and have not received a response
I sold a jacket on Poshmark worth $for $Poshmark owed me $but never released the fiundsThe buyer of this jacket did not open a case, complain or request a return through Poshmark
I ordered a coat for my toddler days ago and still it has not been sent to me and poshmark refuses to give me a refund until days pass which is on Oct Yet there app says I cannot cancel until Oct 25! Which is days! Seller is inresponsive and poshmark already took the money out of my bank and I still do t have my item! I had to purchase a coat for my toddler on *** with day shipping because poshmark never sent me my itemI want a refund and no longer want the coat that was not even sent to me anyways! I have no item and no money! Give me a refund!
Per the shipping information listed on the website, Poshmark states "your order will be arrived in 1-business days"The item I purchased was delivered days after shipment - clearly well outside of their promised windowBecause of the delay, I was no longer in need of the item, however their return policy does not allow for returns due to delivery outside of their promised windowHaving also paid for Priority Mail shipping, I then asked, at a minimum, that my shipping cost be refundedThey have not refunded my shipping costs, rather they insist on offering a credit only to be used on future purchasesThe purchase was made with funds stored on the site as a result of my merchandise salesThese funds can also be directly deposited into a bank account upon request, therefore to insinuate they are similar to store credit is falseGiven this experience, I have no intention of purchasing another item, rendering this credit uselessThey have failed to respond to repeated written r
I purchased an item which poshmark advertised "WOMEN DRESS MINI"not child's and I received a child's large which I compared to the brand's size chart as being a child's large (the label saysL/G =large girl's) NOT a women's largeThey refuse to let me return it and issue me a refund
I HAVE CONTACTED AN ATTORNEY REGARDING A CLASS ACTION SUITALL WHO ARE INTERESTED IN JOINING PLEASE CONTACT ME AT *** This company is so flawed in its business practices, that I feel it has violated my rights as a seller, and a consumer.They have tarnished my reputation on more then one occasionMy most current experience involves a $transaction for a vintage, and a retired Tiffany and Company necklaceThe customer immediately after the sell, sent me a message saying that she thought the items were on saleShe then sent me a message saying she was opening a case, but would not respond as to whyPoshmark only allows returns if the item is not as describedSo the only option to my buyer was to say a piece was a replicaPoshmark sent me a notice that a claim had been opened, and that it was for the product being not as describedI asked Poshmark to be more specific so I could try to resolve the issue, and they gave me no responseI then received n
I received shoes from them that were not as advertisedThe seller had not put a complete size on the listingPoshmark refused to address the problem with me and I then discovered that they had set up a billing agreement payment plan with me without my permissionI would like my money backI have had Paypal cancel the billing agreement
I originally contacted Poshmark customer support on December 9th, I then again contacted customer support on December 12th, December 13th, and December 14thI have not gotten a single response from customer support in order to return my itemAs soon as I received the item, I messaged them stating I wanted to return the itemAs I have not received ANY response from Poshmark customer service, I am frustrated in that I am unable to get the return started and receive my money backI paid $for an item that I AM NOT HAPPY WITH and would like to RETURNI am VERY dissatisfied with Poshmarks customer service as they should be responding to my inquiries and advise on what the next steps were in order to get the refund I am asking forThey also stated that they have a 24-hour response timePlease advise in this matter, where do I go from here?
I purchased New product, not defective, never worn, with tagsThe leggings received were defective and questionable and did not appear authentic as advertisedI immediately contacted poshmark per their web instructions, did not accept this order on line, sent pictures and descriptions of defectsThe return "team" consistently denied my requests for refundThe team recommended I open a poshmark store on line and sell the productI find this treatment in complete violation of their statements to buyers as to returns
I am a seller on poshmarkA buyer made an offer on one of the items on my pageI accepted the offerAccording to poshmark, the policy listed on their website states that purchases made using the Make an Offer feature are binding and cannot be cancelled as an accidental purchase(see link below)The buyer commented asking if they can cancelI replied to her by informing her of poshmark's policy and that she'll need to contact poshmark for thisI emailed poshmark immediately asking if buyers are allowed to cancelThe associate, Serena, said that it is up to my discretion on whether I want to move forward with the cancellationThe next thing I knew, I received an email from the poshmark team saying that my order was canceled due to accidental purchaseI believe that this is not fair to me as a seller because poshmark breached their own policyI contacted Serena again saying that this is not fair to me as a sellerShe apologized and admitted that the policy was breached since p
I sold a Louis Vuitton bag on Poshmark*** to a buyer, once she received the item, she wanted to do a returnI tried to contact Poshmark*** by email and they responded that they gave the buyer additional time to return the bagAfter the additional time was given, I didn't receive the return nor did I receive any money from Poshmark*** for the Louis Vuitton bag
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
I received a damaged itemUpon submitting photo evidence of the damaged item that I receivedThe seller claimed that I damaged the item myself and was scamming herShe claimed the photos that I took of the item I received were not of what she sent me, that I had somehow hidden away her item, purchased the exact same item, damaged it, and was now attempting to send it to her as a "return."
This isn't the type of transaction that I want to go throughIdeally, it would have been simple, clear, transparentI don't know what happened on their end, but there is hardly a way of ensuring that the transactions are transparent or of providing "legitimate" proof for either side when such disputes arise between buyers and sellers, which further makes dispute settlement challenging since technically either party could have misrepresented the facts and it would be impossible to discern, who is legitimately telling the truthIt is disheartening, hurtful, and offensive to be called a "scammer." This system is unethical and unenforceableTerrible customer serviceIt is grab bag/hit or miss whether you will end up in a situation like thisI highly recommend customers buy directly from retail businesses to avoid situations like this and where you can be certain of products that you buy and receive far better, much more considerate, predictable, reliable, and professional customer serviceNo better words than caveat emptor to describe using a marketplace platform like thisI say avoid the hassleBeing treated that way- called a "scammer" as a customer is hardly professional at all and not something you would have to deal with if buying or making transactions through a retail front
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $* credit to use on their site
Customer service is AWFULExtremely slow, if not non-existent, responsesFor the 20% commission they earned simply by running an app, I would expect moreVery disappointed
Bought *** *** dress com a seller on PoshmarkThe dress didn't fit, so I contacted the seller and she said yes, I could return itI gave Poshmark all the things they asked for photos, and message from seller stating I could returnI did that twice! Then they said I could notSomeone is just brushing me offThis has been going back and forth for a whileI have all messages in email
Complaint: ***I am rejecting this response because:
My handbag was never SENT BACK TO MEI have tried reaching out to Poshmark multiple times as well but they have not been responding and also closed my accountI WANT MY MONEY BACK OR THE HANDBAG I ORIGINALLY SENT OUT or I will be seeking legal services against PoshmarkSincerely,Lena ***