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PosiGen Reviews (65)

Dear Sir or Madam,
I am writing for some answers when I signed up for solar John Barrett told me I will get your special locked in which , my deliver charges are $ 9.62 and it will never change. I then asked him again I am locked in 9.62 on delivery said yes. Well every month my deliver charges from 27.00 - to 137.00 delivery fees. I am so frustrated it has taken me over a yr and half for this whole project. being misinformed because he also told me the fee for electric and I would not be getting charged on electric only 8.99 a promotion, then 49.99 after that. it was until I spoke to someone else when they explained to me that was not true. Please give me answers on this locked in delivery charges as 9.69

Thank you
Holly Popa

Horrible company, doesn't care about customers
I had panels installed on my house about 8 months ago. Salesman promised new breaker panel and quick install. Panels were on the roof within a month however never hooked into the grid. 4 months go by without a phone call back. I told them I want them removed since they never held up their end of the contract. I'm being told I have to pay over $3000 to have the panels removed even though they have never been hooked into the grid. A manager from posigen threatened me with his legal team after telling me there is no clause in my contract about breaking the lease. I'm also not considered an actual customer because the panels aren't hooked into the grid. I was told prior to this manager calling me by 8 different customer service agents that there would no charge to remove the panels because they are not fully hooked up to the install is not complete. They also broke into my house when putting the panels on the roof, no one was home and the doors were locked. They also left a mess of caulk tubes, zip ties, plastic and cardboard all over my yard and refused to come and clean it up. Stay away from this company, they don't care about customers.

+3

Good service
I find it hard to believe the one star reviews I have read on this web site. My experience with Posigen has been positive. We are in the south New Jersey area and have been dealing with Posigen since 2020. This is when we first sat down with the sales person. It took about 8 months to get all the approvals needed and shortly after the system was installed. Then after our local electric company gave its approval and changed the meter the system was turned on. From that point on my electric company bills went from hundreds of dollars each months to $3.00 per month. My bill from Posigen less than a hundred. Maybe the Posigen employees in my area are better than they were for the people who wrote the other reviews. I have recommended Posigen to a couple of my friends.

PosiGen New Orleans has broken our contractual lease agreement . . .
PosiGen New Orleans has broken our contractual lease agreement, but claims I broke the lease.

After more than seven years, the panels have not lived up to the hype touted by PosiGen’s sales force. In an email dated 5/18/2021; a representative acknowledged, via their online monitoring portal, that my average monthly savings was less than $23.00.

“We are truly sorry if your Solar sales agent misquoted your savings potential. Your average savings has been $72.72- $50 = ($264 yearly savings). We understand your disappointment and apologize for any inconvenience that we may have caused you.”

I was initially drawn to solar energy by PosiGen’s ads of monthly savings in excess of $100.00 and energy bills of $20.00.

During those seven years, PosiGen has only reached out to us twice. The first was an attempt to garner leads (additional sales). The second was after I stopped automatic payments when PosiGen refused to perform a required maintenance procedure. That maintenance procedure was simply a request to clean the panels. New Orleans has a very humid climate. After seven years, the panels are not producing the amount of energy required to substantiate a marginal energy savings. The accumulation of mildew, bird droppings, and pollution from the Chalmette Refinery has contributed to an estimated 70% reduction in solar output. The last straw was being told by a customer service rep that PosiGen would not clean the panels; and that I could climb a ladder to clean them myself. This reply was the catalyst for my request to remove the panels and terminate the lease.

Shortly after, I was contacted by a personable individual at my home. He proposed a solution that would bring my account into good standing and have the panels cleaned. I agreed to his proposal, however, when the scheduled cleaning did not transpire, once again, I stopped automatic payments. PosiGen’s response was to send out, unannounced, an individual who claimed he had come to clean the panels (clearly, an attempt at a CYA effort to document the service was offered). During the interim, the panels had been turned off, and were no longer actively producing energy. Despite PosiGen’s active monitoring, that didn’t stop billing with overdue charges (late fees).

Since my initial request, in July of 2020, four additional requests have been made to various PosiGen representatives to have the solar panels removed from my home. PosiGen’s response is to have their in-house lawyer intimidate me with legal actions. They insist I foot the bill for the solar array removal ($1,800.00), and an unearned past due balance.

A little research (web-browsing) indicates that I am not the first, and probably won’t be the last, to be defrauded by PosiGen. Bottom line . . . PosiGen may be a solution for some, but not for this guy!

PosiGen Account Contract Number: 223072

+1

None of expectations or promises met.
We have been costumers with posigen for approx. 5 years and they came and presented graphs and pie charts describing the savings we would reap for signing up. None of that has materialized. Then we found out the system may not have been actually working, which was surprising as we were being assessed a monitoring and maintenance fee of $65.00 a month. They have not made any credible attempts in writing to resolve the problem other than stating an unsuccessful payment, because we stopped the automatic deduction for payments, but there have not been any contacts made in writing otherwise concerning this matter

Took down payment and ran
Tried to get additional panels installed. Have an agreement and paid $500 down payment for owner purchased panels. They set up dates and either cancel last minute or just dont show up. I have asked for my $500 deposit back with no results. Irresponsible and unreliable. This has been going on since April 2020

I have a huge leak on my roof been calling customer service
I have a leak on my roof contacted customer service to remove the solar panels and they have not responded. I paid $1800. to have my panels removed and re-install the solar panels. I want my panels removed for ever. Never want to deal with such an unproffesional company. I will contact my lawyer.. I'm so disappointed with Posigen, Inc

JC from Wethersfield, CT

+1

Dear Sir or Madam.We have sent one of our technicians to review the customer's issues We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system This will reduce the effects of the shading on his roof The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer) In the mean time we are not charging the customer the lease payments due; until we are able to get this resolved.Please let me know if there are any additional questions.Best Regards,Barbara H***Chief Customer OfficerPosiGen

[redacted] *** I am so sorry and apologize we did not get back to you earlier No excuses I see you have a production issue that has not been resolved I have reached out to technical support to see how they would like to handle the problem with your production I will contact you tomorrow with resolution as how we must proceedThanks you for your patience[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10313093, and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir Or MadamWe apologize to the customer for the concerns that he raises in regard to his solar installation We understand that the issues have been ongoing since early in the installation process and while we have done what we can to work with him and get the system performing to the customer's expectations, we have fallen short of achieving that goal Our most recent information indicates that the system is producing at expected levels; however, due to shading issues he is still not producing at the level where he is seeing the savings I have asked his Account Manager to reach out to him to set up a time where we can talk to discuss options relating to his solar installation Some of the items we will be discussing are lease write-downs, additional energy efficiency work or removal of the system.If the customer could please let us know a good time this week to set up a call; I believe we can resolve his concernsPlease let me know if there are any additional questionsBest Regards [redacted]

We will be happy to remove the equipment, cancel the contract and remove all past due payments and late fees that have accrued at no charge to the customer We will require the customer sign the appropriate paperwork for the removal We are sorry that the customer was unhappy with our product In review of the customer's production, up until we locked out the system due to non-payment, it was producing as expected It is obviously not in the power company's best interest to tell her that her usage is the cause of increased bills Since she never made a payment on her lease, she has definitely saved money from the program Please let me know if you require any additional information We will be scheduling the signing of paperwork and removal with the customer in the upcoming weekBest Regards, [redacted] Chief Customer OfficerPosiGen Inc

Revdex.com:I have spoken to the CEO and have agreed to wait until August 31st for activation, my request for a change in the payment terms was accepted.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] *This is why we suspended the bill I do not have the High Tech meter in but it has been ordered Yes it will take us thirty days to turn around the system Can you please accept we are working on resolution I need to have the equipment to trouble shoot the issue We value your business and are working diligently to rectify the situation [redacted]

We have spoken to the customer about her options Due to the size of her roof, we are unable to provide a larger system We made an appointment to meet with her and explain her savings that she postponed until after the holiday We will either make sure the customer is happy with the savings she is seeing or remove the panels at no charge to the customer and release her from any further obligationsPlease let me know if there are any additional questionsBest Regards, [redacted] Chief Customer OfficerPosiGen , Inc

Dear Sir or Madam The consumer who filed this complaint is not a customer of PosiGen: but of BLG, which was purchased by PosiGen Some of the systems that BLG installed were owned by a third party leasing company -- [redacted] We have received a few complaints from these customers and have been working toward an arrangement with [redacted] to service these accounts We believe we have resolved this issue, and now have the ability to send a technician out to see what the customer's issues are We have contacted the customer to apprise them of the update and a technician is scheduled to go to their home today The install for this customer is under the purview of PosiGen of [redacted] , not PosiGen of [redacted] and will be handled utilizing those resources.Please let me know if you require any additional information Best Regards, [redacted] Chief Customer Officer PosiGen

Complaint: [redacted] I am rejecting this response because:Yes they did defer the payments for two months, but they have not fixed the problem The solar panels still are not performing as advertised.So in two months, I will ask for another deferment until they are working as advertised Sincerely, [redacted]

[redacted] *I would like to apologize for the delay as I was awaiting word from our technically department on how to proceed for resolutionAs previously mentioned your production is extremely low on your panels We have ordered on Envoy, which is a high tech metering device, to put next to your current meter and will also be installed next to the string inverter on the roof This high tech meter will allow us to monitor and check each panel individually for any shading and array issues It will take days for the Envoy to come in as it had to be ordered Weather permitting we will install it after we receive it The plan is to leave it installed for a minimum of two weeks while we look at each panel to see what the issue is We have suspended the account until we have resolved the issue so you will not be billed After the problem has been properly diagnosed we will do an adjustment to your account We appreciate your business and will work diligently for the resolution Please call me with further question you might haveThanks you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I will be meeting with them this Friday at noon to discuss optionsPlease keep this complaint open Sincerely, [redacted]

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Address: 345 Huntington Tpke, Bridgeport, Connecticut, United States, 06610-1480

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