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PosiGen Reviews (61)

• May 02, 2021

None of expectations or promises met.
We have been costumers with posigen for approx. 5 years and they came and presented graphs and pie charts describing the savings we would reap for signing up. None of that has materialized. Then we found out the system may not have been actually working, which was surprising as we were being assessed a monitoring and maintenance fee of $65.00 a month. They have not made any credible attempts in writing to resolve the problem other than stating an unsuccessful payment, because we stopped the automatic deduction for payments, but there have not been any contacts made in writing otherwise concerning this matter

• Nov 25, 2020

Took down payment and ran
Tried to get additional panels installed. Have an agreement and paid $500 down payment for owner purchased panels. They set up dates and either cancel last minute or just dont show up. I have asked for my $500 deposit back with no results. Irresponsible and unreliable. This has been going on since April 2020

• Oct 02, 2020

I have a huge leak on my roof been calling customer service
I have a leak on my roof contacted customer service to remove the solar panels and they have not responded. I paid $1800. to have my panels removed and re-install the solar panels. I want my panels removed for ever. Never want to deal with such an unproffesional company. I will contact my lawyer.. I'm so disappointed with Posigen, Inc

JC from Wethersfield, CT

Dear Sir or Madam.We have sent one of our technicians to review the customer's issues We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system This will reduce the effects of the shading on his roof The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer) In the mean time we are not charging the customer the lease payments due; until we are able to get this resolved.Please let me know if there are any additional questions.Best Regards,Barbara H***Chief Customer OfficerPosiGen

[redacted] *** I am so sorry and apologize we did not get back to you earlier No excuses I see you have a production issue that has not been resolved I have reached out to technical support to see how they would like to handle the problem with your production I will contact you tomorrow with resolution as how we must proceedThanks you for your patience[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10313093, and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir Or MadamWe apologize to the customer for the concerns that he raises in regard to his solar installation We understand that the issues have been ongoing since early in the installation process and while we have done what we can to work with him and get the system performing to the customer's expectations, we have fallen short of achieving that goal Our most recent information indicates that the system is producing at expected levels; however, due to shading issues he is still not producing at the level where he is seeing the savings I have asked his Account Manager to reach out to him to set up a time where we can talk to discuss options relating to his solar installation Some of the items we will be discussing are lease write-downs, additional energy efficiency work or removal of the system.If the customer could please let us know a good time this week to set up a call; I believe we can resolve his concernsPlease let me know if there are any additional questionsBest Regards [redacted]

We will be happy to remove the equipment, cancel the contract and remove all past due payments and late fees that have accrued at no charge to the customer We will require the customer sign the appropriate paperwork for the removal We are sorry that the customer was unhappy with our product In review of the customer's production, up until we locked out the system due to non-payment, it was producing as expected It is obviously not in the power company's best interest to tell her that her usage is the cause of increased bills Since she never made a payment on her lease, she has definitely saved money from the program Please let me know if you require any additional information We will be scheduling the signing of paperwork and removal with the customer in the upcoming weekBest Regards, [redacted] Chief Customer OfficerPosiGen Inc

Revdex.com:I have spoken to the CEO and have agreed to wait until August 31st for activation, my request for a change in the payment terms was accepted.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] *This is why we suspended the bill I do not have the High Tech meter in but it has been ordered Yes it will take us thirty days to turn around the system Can you please accept we are working on resolution I need to have the equipment to trouble shoot the issue We value your business and are working diligently to rectify the situation [redacted]

We have spoken to the customer about her options Due to the size of her roof, we are unable to provide a larger system We made an appointment to meet with her and explain her savings that she postponed until after the holiday We will either make sure the customer is happy with the savings she is seeing or remove the panels at no charge to the customer and release her from any further obligationsPlease let me know if there are any additional questionsBest Regards, [redacted] Chief Customer OfficerPosiGen , Inc

Dear Sir or Madam The consumer who filed this complaint is not a customer of PosiGen: but of BLG, which was purchased by PosiGen Some of the systems that BLG installed were owned by a third party leasing company -- [redacted] We have received a few complaints from these customers and have been working toward an arrangement with [redacted] to service these accounts We believe we have resolved this issue, and now have the ability to send a technician out to see what the customer's issues are We have contacted the customer to apprise them of the update and a technician is scheduled to go to their home today The install for this customer is under the purview of PosiGen of [redacted] , not PosiGen of [redacted] and will be handled utilizing those resources.Please let me know if you require any additional information Best Regards, [redacted] Chief Customer Officer PosiGen

Complaint: [redacted] I am rejecting this response because:Yes they did defer the payments for two months, but they have not fixed the problem The solar panels still are not performing as advertised.So in two months, I will ask for another deferment until they are working as advertised Sincerely, [redacted]

[redacted] *I would like to apologize for the delay as I was awaiting word from our technically department on how to proceed for resolutionAs previously mentioned your production is extremely low on your panels We have ordered on Envoy, which is a high tech metering device, to put next to your current meter and will also be installed next to the string inverter on the roof This high tech meter will allow us to monitor and check each panel individually for any shading and array issues It will take days for the Envoy to come in as it had to be ordered Weather permitting we will install it after we receive it The plan is to leave it installed for a minimum of two weeks while we look at each panel to see what the issue is We have suspended the account until we have resolved the issue so you will not be billed After the problem has been properly diagnosed we will do an adjustment to your account We appreciate your business and will work diligently for the resolution Please call me with further question you might haveThanks you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I will be meeting with them this Friday at noon to discuss optionsPlease keep this complaint open Sincerely, [redacted]

Dear Sir or MadamWe have sent one of our technicians to review the customer's issues We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system This will reduce the effects of the shading on his roof The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer) In the mean time we are not charging the customer the lease payments due; until we are able to get this resolvedPlease let me know if there are any additional questionsBest Regards, Barbara H [redacted] Chief Customer Officer PosiGen

I am working with the schedule of our Installation Expert and will be contacting the customer this week.I will send out the original paperwork to the customer this week as wellBest Regards, [redacted] Chief Customer Officer

I am very concerned about the perception of the customer We strive to provide excellent customer service and try frequently to stay in touch to assure the customer that they are moving through the process I want to guarantee the customer two things, This is not a scam We have successfully installed over 5,residential systems in the State of Louisiana His information is secure with us There are a limited number of people that have access to SSN#'s, Credit Scores, etc(I don't even have access to this information).I am concerned about the process and about the statement that others with similar roof lines have had successful installations I will be following up with our operations team and will be responding in more detail within the timeframe of the Revdex.com process As soon as I complete the research necessary, I will personally reach out to the customer to discuss his options.My apologies to the customer for the breakdown in the process I assure him that we will get to the bottom of the issueBest Regards, [redacted] Chief Customer OfficerPosiGen LLC

Dear Sir or Madam.We are in the process of reviewing the outstanding issues While doing so, I have requested a deferment of payments We will be in contact with the customer by end of week to get paperwork signed and discuss next steps.Please let me know if there are any questions.Best Regards,Barbara H***Chief Customer OfficerPosiGen

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Address: 345 Huntington Tpke, Bridgeport, Connecticut, United States, 06610-1480

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