PosiGen

Dear Sir Or Madam. We apologize to the customer for the concerns that he raises in regard to his solar installation.  We understand that the issues have been ongoing since early in the installation process and while we have done what we can to work with him and get the system...

performing to the customer's expectations, we have fallen short of achieving that goal.  Our most recent information indicates that the system is producing at expected levels; however, due to shading issues he is still not producing at the level where he is seeing the savings.  I have asked his Account Manager to reach out to him to set up a time where we can talk to discuss options relating to his solar installation.  Some of the items we will be discussing are lease write-downs, additional energy efficiency work or removal of the system.If the customer could please let us know a good time this week to set up a call; I believe we can resolve his concerns. Please let me know if there are any additional questions. Best Regards [redacted]

Dear Sir or Madam.We are in the process of reviewing the outstanding issues.  While doing so, I have requested a deferment of payments.  We will be in contact with the customer by end of week to get paperwork signed and discuss next steps.Please let me know if there are any questions.Best...

Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Complaint: [redacted]
I am rejecting this response because: nothing has been resolved.
Sincerely,
[redacted]

Dear Sir or Madam.
 
A technician went to the customers home yesterday and installed a new Combiner box. The tech sent us a screen shot of the system with all lights green.  It generally takes a couple of days to update in our monitoring software.  We will follow up until we see that the system has been consistently reporting for the next two weeks.  I will ensure that someone follows up with the customer during that time to keep him apprised of the situation.
 
Please let me know if you require any additional details.
 
Best Regards,
 
Barbara Hirsch