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PosiGen Reviews (65)

[redacted] I am so sorry and apologize we did not get back to you earlier.  No excuses.  I see you have a production issue that has not been resolved.  I have reached out to technical support to see how they would like to handle the problem with your...

production.  I will contact you tomorrow with resolution as how we must proceed. Thanks you for your patience.*
[redacted]
*
[redacted]

[redacted]
*This is why we suspended the bill.  I do not have the High Tech meter in but it has been ordered.  Yes it will take us thirty days to turn around the system.  Can you please accept we are working on resolution.  I need to have the equipment to trouble shoot the issue.  We value your business and are working diligently to rectify the situation. [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: this will take a while to resolve.
Sincerely,
[redacted]

[redacted] We have experienced a high demand and are behind on our activations.  I believe we have tried to communicate the message from a number of our employees.  The CEO left a message and you returned the call and left one for him.  He will be reaching back out to you...

today to discuss the extension of the promo.  We apologize for any inconvenience while we rectify the situation.   Thanks,Lisa N[redacted]Leasing Director

Revdex.com:
I will be meeting with them this Friday at noon to discuss optionsPlease keep this complaint open .
Sincerely,
[redacted]

Complaint: 11679600
I am rejecting this response because: The company has dropped the ball everytime.The tech came out on Friday didn't Finish said he would be back Saturday morning never showed.Set email to project manager no answer.Tech came late Monday no excuse finished the job.Very unhappy with all delays and no communication.
Rick Raucci

Complaint: [redacted]
I am rejecting this response because:Yes they did defer the payments for two months, but they have not fixed the problem.  The solar panels still are not performing as advertised.So in two months, I will ask for another deferment until they are working as advertised. 
Sincerely,
[redacted]

Revdex.com:I have spoken to the CEO and have agreed to wait until August 31st for activation, my request for a change in the payment terms was accepted.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

Dear Sir or Madam. We are very sorry for all of the delays the customer has experienced.  His system is now activated.  He should be receiving a closing call from his Project Manager and an introductory call from his Account Manager shortly.   Please let me know if there is...

any additional information required. Best Regards. Barbara HirschPosiGen

Dear Sir or Madam.
 
We are very sorry about the customer's situation.  I agree that the customer has experienced a more difficult than normal installation process.  I received word from his Project Manager today that all corrections have been completed and that we...

would be requesting a final inspection tomorrow.  I would ask the customer to allow us to get the final inspection completed and then we can discuss how we can turn his experience into a positive one.  In addition, I will stay on top of his install process to ensure that he is being afforded all available resources that we have to get him up and running.   
Please let me know if there are any additional questions.
 
Best Regards,
 
Barbara Hirsch
PosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]
*I would like to apologize for the delay as I was awaiting word from our technically department on how to proceed for resolution. As previously mentioned your production is extremely low on your panels.  We have ordered on Envoy, which is a high tech metering device, to put next to your current meter and will also be installed next to the string inverter on the roof.  This high tech meter will allow us to monitor and check each panel individually for any shading and array issues.  It will take 10 days for the Envoy to come in as it had to be ordered.  Weather permitting we will install it after we receive it.  The plan is to leave it installed for a minimum of two weeks while we look at each panel to see what the issue is.  We have suspended the account until we have resolved the issue so you will not be billed.  After the problem has been properly diagnosed we will do an adjustment to your account.  We appreciate your business and will work diligently for the resolution.  Please call me with further question you might have. Thanks you, [redacted]

Dear Sir or Madam. The consumer who filed this complaint is not a customer of PosiGen: but of BLG, which was purchased by PosiGen.  Some of the systems that BLG installed were owned by a third party leasing company -- [redacted].  We have received a few complaints from these...

customers and have been working toward an arrangement with [redacted] to service these accounts.  We believe we have resolved this issue, and now have the ability to send a technician out to see what the customer's issues are.  We have contacted the customer to apprise them of the update and a technician is scheduled to go to their home today.  The install for this customer is under the purview of PosiGen of [redacted], not PosiGen of [redacted] and will be handled utilizing those resources.Please let me know if you require any additional information. Best Regards,[redacted]Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me, provided we have an installation date scheduled by 2/27/17. 
Sincerely,
[redacted]

Dear Sir or Madam.
 
The consumer who filed this complaint is not a customer of PosiGen: but of BLG, which was purchased by PosiGen.  Some of the systems that BLG installed were owned by a third party leasing company -- [redacted].  We have received a few...

complaints from these customers and have been working toward an arrangement with [redacted] to service these accounts.  We believe we have resolved this issue, and now have the ability to send a technician out to see what the customer's issues are.  We have contacted the customer to apprise them of the update and a technician is scheduled to go to their home today.  The install for this customer is under the purview of PosiGen of [redacted], not PosiGen of [redacted] and will be handled utilizing those resources.Please let me know if you require any additional information.
 
Best Regards,
[redacted]
Chief Customer Officer
PosiGen

Dear Sir or Madam.We have sent one of our technicians to review the customer's issues.  We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system.  This will reduce the effects of the shading on his roof.  The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer).  In the mean time we are not charging the customer the lease payments due; until we are able to get this resolved.Please let me know if there are any additional questions.Best Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Revdex.com:
I will be meeting with them this Friday at noon to discuss options
Please keep this complaint open .
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because
I agree with everything they are saying. I would like to keep this complaint open until the work has been completed and I am satisfied.
Sincerely,
[redacted]

Dear Sir or Madam.
 
We are very sorry for all of the delays the customer has experienced.  His system is now activated.  He should be receiving a closing call from his Project Manager and an introductory call from his Account Manager shortly. ...

 
Please let me know if there is any additional information required.
 
Best Regards.
 
Barbara Hirsch
PosiGen

Dear Sir or Madam.
We have sent one of our technicians to review the customer's issues.  We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system.  This will reduce the effects of the shading on his roof.  The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer).  In the mean time we are not charging the customer the lease payments due; until we are able to get this resolved.
Please let me know if there are any additional questions.
Best Regards,
Barbara H[redacted]
Chief Customer Officer
PosiGen

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Address: 345 Huntington Tpke, Bridgeport, Connecticut, United States, 06610-1480

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