PosiGen

Dear Sir or MadamWe have sent one of our technicians to review the customer's issues We ran a shading test and determined that we are going to switch the customer from a string invertor to an optimized system This will reduce the effects of the shading on his roof The equipment is on order and should be ready for upgrade in the next week or so (at no additional cost to the customer) In the mean time we are not charging the customer the lease payments due; until we are able to get this resolvedPlease let me know if there are any additional questionsBest Regards, Barbara H [redacted] Chief Customer Officer PosiGen

I am working with the schedule of our Installation Expert and will be contacting the customer this week.I will send out the original paperwork to the customer this week as wellBest Regards, [redacted] Chief Customer Officer

I am very concerned about the perception of the customer We strive to provide excellent customer service and try frequently to stay in touch to assure the customer that they are moving through the process I want to guarantee the customer two things, This is not a scam We have successfully installed over 5,residential systems in the State of Louisiana His information is secure with us There are a limited number of people that have access to SSN#'s, Credit Scores, etc(I don't even have access to this information).I am concerned about the process and about the statement that others with similar roof lines have had successful installations I will be following up with our operations team and will be responding in more detail within the timeframe of the Revdex.com process As soon as I complete the research necessary, I will personally reach out to the customer to discuss his options.My apologies to the customer for the breakdown in the process I assure him that we will get to the bottom of the issueBest Regards, [redacted] Chief Customer OfficerPosiGen LLC

Dear Sir or Madam.We are in the process of reviewing the outstanding issues While doing so, I have requested a deferment of payments We will be in contact with the customer by end of week to get paperwork signed and discuss next steps.Please let me know if there are any questions.Best Regards,Barbara H***Chief Customer OfficerPosiGen

Complaint: [redacted] I am rejecting this response because: nothing has been resolved Sincerely, [redacted]

[redacted] We have experienced a high demand and are behind on our activations I believe we have tried to communicate the message from a number of our employees The CEO left a message and you returned the call and left one for him He will be reaching back out to you today to discuss the extension of the promo We apologize for any inconvenience while we rectify the situation Thanks,Lisa N [redacted] Leasing Director

Complaint: [redacted] I am rejecting this response because I agree with everything they are sayingI would like to keep this complaint open until the work has been completed and I am satisfied Sincerely, [redacted]

Revdex.com: Thank you, I have reviewed the response made by the business in reference to complaint ID 10130842, and find that this resolution is satisfactory to me Regards, [redacted]

I am very sorry that the customer has not been able to see his savings and would like to find a way to work with him on the processBased on our tracking software, since the activation of the customer's system, it has continuously produced better than expected Multiple attempts have been made to contact the customer (calls documented in our CRM system with voice messages left) with no answer or return calls We would like to assist the customer in understanding his bill and how the savings works If he could fax, email or mail to us his last three Utility Bills we will have our Production expert review and follow up with him We would be happy to reach out directly if we can get a good time to call and a good number to reach him at It is our hope that once we open the lines of communication we can help the customer understand the savings.If the customer would like to contact someone directly, please have him call [redacted] at ###-###-#### She is his Solar Concierge and would be happy to assist with any questions.Please let me know if any additional information is requiredBest Regards, [redacted] Chief Customer OfficerPosiGen, Inc

Complaint: 1***
I am rejecting this response because: I have been told by Posigen on several ocassions that the problem would get rectified and it has not been at this pointThey continue to give lip service that they will complete the jobThis *** *** asks me to be patient and wait for the completion of the job before discussing making this nightmare right, but she doesnt include her title or contact information
Sincerely,
*** ***

Dear Sir or Madam. We are very sorry about the customer's situation. I agree that the customer has experienced a more difficult than installation process. I received word from his Project Manager today that all corrections have been completed and that we would be requesting a
final inspection tomorrow. I would ask the customer to allow us to get the final inspection completed and then we can discuss how we can turn his experience into a positive one. In addition, I will stay on top of his install process to ensure that he is being afforded all available resources that we have to get him up and running. Please let me know if there are any additional questions. Best Regards, Barbara HirschPosiGen

Dear Sir or MadamWe are in the process of reviewing the outstanding issues. While doing so, I have requested a deferment of payments. We will be in contact with the customer by end of week to get paperwork signed and discuss next stepsPlease let me know
if there are any questionsBest Regards,
Barbara H***
Chief Customer Officer
PosiGen

Dear Sir or Madam. It is my understanding that the final inspection is scheduled for today. The activation of the system usually follows close behind. I apologize to the customer for not including my contact information or position in the prior response.. Please tell the customer that they can reach me a* *** I am head of Account Management (Customer Service and Collections). Best Regards, *** ***

Dear Sir Or Madam
We apologize to the customer for the concerns that he raises in regard to his solar installation. We understand that the issues have been ongoing since early in the installation process and while we have done what we can to work with him and get
the system performing to the customer's expectations, we have fallen short of achieving that goal. Our most recent information indicates that the system is producing at expected levels; however, due to shading issues he is still not producing at the level where he is seeing the savings. I have asked his Account Manager to reach out to him to set up a time where we can talk to discuss options relating to his solar installation. Some of the items we will be discussing are lease write-downs, additional energy efficiency work or removal of the system.If the customer could please let us know a good time this week to set up a call; I believe we can resolve his concerns
Please let me know if there are any additional questions
Best Regards
*** ***

Dear Sir or Madam. We have completed the repairs to the customer's home and have made contact to ensure that the customer is satisfied with the work performed. We have been told that the customer is happy and have closed our internal case. We believe this issue is
addressed. Please let me know if you require any additional information. Best Regards, Barbara H***Chief Customer Officer PosiGen

Dear Sir or Madam. A technician went to the customers home yesterday and installed a new Combiner box. The tech sent us a screen shot of the system with all lights green. It generally takes a couple of days to update in our monitoring software. We will follow up until we see that the system has been consistently reporting for the next two weeks. I will ensure that someone follows up with the customer during that time to keep him apprised of the situation. Please let me know if you require any additional details. Best Regards, Barbara Hirsch

We are dedicated to resolving this issue and will be contacting the customer today to set up a time to discuss

Complaint: ***
I am rejecting this response because:
Yes they did defer the payments for two months, but they have not fixed the problem. The solar panels still are not performing as advertisedSo in two months, I will ask for another deferment until they are working as advertised.
Sincerely,
*** ***

Dear Sir or Madam
It is my understanding that the final inspection is scheduled for today. The activation of the system usually follows close behind. I apologize to the customer for not including my contact information or position in the prior response.. Please tell the customer that they can reach me a* *** I am head of Account Management (Customer Service and Collections)
Best Regards,
*** ***

Dear Sir or Madam
We have completed the repairs to the customer's home and have made contact to ensure that the customer is satisfied with the work performed. We have been told that the customer is happy and have closed our internal case. We believe this issue is
addressed.
Please let me know if you require any additional information
Best Regards,
Barbara H***
Chief Customer Officer
PosiGen