Power Home Technologies Reviews (%countItem)
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Power Home Technologies Rating
Address: 4521 Preslyn Dr, Raleigh, North Carolina, United States, 27616-3178
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+1 (919) 855-1020 |
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Misrepresentation and fraudulent claims by Power Home Technologies for alarm system and monitoring services partnering with ***.
On 3-14-20, my wife and I were shopping at our local*** when we were approached in the store by two Sales personnel (***) selling alarm systems w/monitoring who were apparently working with/for*** at Power Home Technologies (PHT). We were given an *** Sales Order Worksheet that reflected a reduction to our *** TV package account (approx. $70 reduction per month) if we signed on for a 36 month alarm system w/monitoring contract in addition to a $200 gift card or check to offset the time frame needed to process the reduction to our *** account. On 3-17-20, the alarm keypad and control panel were installed by a local dealer (***) but 2 cameras were supposed to be installed a few days later (to date not installed) and I signed (DocuSign) a 36 month contract for $79.99 per month with Power Home Technologies with understanding that our *** account TV package reductions would occur within 2 months as drawn up by our Salesman, ***. On 4-16-20, my wife texted our Salesman, ***, for a status on our camera installation and check for $200 and he stated that a check would be mailed along and a gift card which we should receive in a few days but that the camera installation was on hold until further notice. On 4-22-20, our Salesman texted my wife for our address again and said that a check was going out today. On 5-6-20, my wife texted our Salesman for another status on $200 check and gift card and he apologized and asked if we had***., *** or if we had an account with *** and he would transfer funds. My wife felt uneasy with this request so asked him to, once again, mail the check and gift card. After months of waiting for $200 check, gift card, camera installation and reduction to our *** account TV package rate, my wife texted our Salesman on 7-24-20 and again on 7-29-20, as well as several phone call attempts leaving messages with no response. At this point my wife was very alarmed and contacted our *** account and spoke with billing dept. for a status on our TV package rate reduction and to her dismay was told there was no pending action to reduce our rate and that it appeared we had been scammed. *** provided her with a reference number for the complaint and transferred her to the Fraud Dept. Same day my wife called our bank to stop the upcoming August payment with *** who apparently works as the billing/monitoring portion of this contract? To date, 3 months were deducted from our account at $84.79/month ($254.37 total). Same day, my wife contacted *** and spoke with *** to discuss the issue/scam and to cancel services and to advise we had stopped payments. *** said that someone would call her back the next day. To date, no one has contacted us. Same day, I texted our Salesman, ***, to advise him that we were aware of this scam and he replied, "I was mislead as well". He also stated "that manager*** has lawsuits against him". He advised us to contact *** (billing portion of this contract) and stated, "if you call them and you tell them that under*** you were scammed in***, they will know exactly what you are talking about and cancel it right away." "There have been like 30 people just like that". On 7-30-20, my wife and I contacted Power Home Tech and spoke with *** to request to cancel our contract after explaining the situation and *** said that she was aware of the*** deal and that someone from the Contracts Dept. would call us back. To date, no one has contacted us and we have made several attempts at calling with no answers.
We are requesting immediate cancellation/termination of our contract with Power Home Technologies and/or their affiliates with no further obligations or costs to us. They can arrange to pick up the only equipment installed to date which is the alarm keypad and control panel. The cameras were never installed.
Power Home Technologies has requested cancellation of the Alarm Monitoring Agreement through *** at no charge to the customer. The customers account will be null and void with no further financial obligation. This should be reflected within 72 hours with ***.
Thank you so much for resolving this matter.
I paid for service for 3 years in full. They cancelled service after 6 months no refund.
I paid 1,898.64 for 3 years of service. They sold my account to *** alarm and never told them my account was paid in full. Also they kept my card on file and gave that to the new business to charge which is fraud. They were never allowed to keep my card on file or charge it. I still have no service.
Give me my money back for service that is not happening. 1,898.64 is the total.
Please be advised the customer received a full refund and services have been terminated as requested. Customer is satisfied and the alarm agreement is null and void.
Faultering PHT alarm system equipment.
Alarm System provided by Power Home Technologies was installed in March 2020.
The system has faultered a few times sending the police to my home with a false alarm. I was unable to disarm from my end. I have been leaving numerous messages via e-mail and phone calls.I was able to get a response from a supervisor
*** he asked me to allow him to get someone out to service the equipment b/c at this point I wanted out of this contract. I agreed the service rep. didn't show and didn't call.He then wanted another chance !I was done I gave the company another chance. He proceeded to give me an e-mail of his supervisor I e-mailed a *** no response after a week Contacted R. *** back he then e-mailed me back that this person was NO longer with the company. I am currently waiting on another person M. *** to reach out to me on June 20th its been several days no response yet. This company product is NOT efficient I want out of this CONTRACT. I am paying 2,500 for equipment that is NOT working effectively!
I want out of this contract.The service rep. took over the sensor contacts I already had. The camera, keyboard, and alarm necklace can be given back to them.Totally dissatisfied.I also now understand that this company has been sold maybe that's the reason I cannot reach anyone.Please I need your help so no one else has to encountered these horrible experiences.
the customer was serviced on 6/27 - two days after the original complaint was filed. It appears the service is working and customer is satisfied.
Audio System from Power Home Tech does not work. It never worked consistently. A parade of Power-techs have found install and hardware faults
We have a Spectrum WiFi that is consistent and always available but The *** 4-Zone Audio hardwired system has been a problem since the sloppy and poor installation while our home was built. The 'tech-parade' of short-term employees has corrected and found hardware issues, faulty wiring to speakers, the 7000 and 7001 units, and need to reinstall the LaGrand apps and update them on our phones. We have waited 3-weeks for service from ***, the latest technician5 five others have been unable to make this expensive system work since July 2018 and we now are certain that Power Home and *** Sales, and ***, CEO, or *** have sold a faulty system to us and we expect them to address this issue with a $2500 refund and remove their 7000 and 7001 units in the closet panel. The pre-wired peripheral speakers will remain as a part of the ceiling that affects ares of the new home cosmetically and would require further cost by Power Home. We look forward to the setting of this case of neglect and unqualified attention to a system sold as a premium dependable system backed by expertise, none of which has been fulfilled in two years.
see previous explanations
Unauthorized hard inquiry on my credit report.
There is a hard inquiry suddenly appeared in my credit report. I think my identity is stolen with this company. I have not give out my social number or apply for any credit check on me recently. I did sign up *** security 3 years ago. I noticed my contract is almost over. But I did not authorize them to hard pull my credit recently. I need to know who has my social security on file and I need to get to the bottom of this.
I need to remove the hard inquiry
The original sales representative has spoken with the customer and claried our credit process. Customer understands and is continuing services.
Even though sales representative never told me there was going to be a background check before signing up services, but she did call me afterward to explain to me that a hard pull credit check was needed. It was a shock to me that there was a sudden hard pull on my credit without me providing SSN. I understand their process now and wish to continue services with them. Hopefully I'm not causing troubles to them.
Home security system worked for a short while before losing internet connection. Have called repeatedly but cannot get help.
*** Home Security system. Purchase date 12/30/19. Salesman ***. Payment amount on contact is $39.99 per month to be paid by bank draft. I've been billed $65.99 twice (Power Home Technology and Security System Member pay). Have called company and salesman countless times. Please note this started in January long before the COVID pandemic. I was told that cameras need to be reset which involves climbing up to roof but I am 80 years old. Finally a tech came out and said internet speed needed to be increased. I had internet upgraded several months ago and am paying more for that service but I cannot get anyone here to reset cameras and system. Salesman has said numerous times he would come out or send someone but no one shows. I have asked salesman to remove the system and release me from the contract due to the fact that it is not working. Again was told he would come and remove the equipment but he did not. I am being charged for service I'm not getting. I live alone and need this to feel safe in my home.
Release me from contract and remove equipment.
We serviced the account for Ms. on May 18th and she is satisfied. System is up and running and working perfectly. We have also offered to honor the reduced rate of $35.99 for the duration of her agreement. A new contract is being provided for her to sign and return. It appears all matters have been rectified and the customer is OK with moving forward with our services.
We have repeatedly made efforts to rectify Ms. account. The system was not working, we sent a tech to fix it. In her own words, the system is now working. We have also acknowledged that there seems to be a discrepancy in the rate that was original promised and have offered to lower the agreement to $35.99/month going forward. Ms. refuses to sign the agreement at the reduced cost and will be charged at the amount for which she signed until we can get a new contract at the lower rate. Once received, Ms. will be refunded for any difference in the rate plus any overcharges which may have occurred since the installation. On June 2 we explained to Ms. all that is listed above. She was to call us back with her daughters email address which is where we were going to send the contract for her to review and sign. We also explained that once received we could release the refund for $260 via a check which would be mailed to her home. We never received a call from Ms. providing an email address and only received another complaint. We feel as if we have taken every measure to ensure a proper resolution to the matter yet Ms. is not complying with our requests. We cannot completely resolve this matter until the new contract for $35.99 is received. Ms. may call our office to provide the best email address and we can send the contract within 24-48 hours.
A salesperson from Power Home Technology falsely represented *** Home Security and promised refunds they did not follow through with.
In October 2019, a salesperson named ***, working for Power Home Technologies and representing *** Home Security came to our home to sell a security system. At the time, we were in a contract with *** and it would have been expensive for us to change companies. *** sent us an email promising to reimburse us the first 6 months payments and then send a lump sum of $500 to help with the cost of canceling *** early. We had to call and email several times, but they did finally sent the first payment to reimburse us for the 6 months. After the 6 months were up, we tried again numerous times to reach them for the additional $500. No one responded to email and when we called they referred us to ***. As of today, they still owe us $500.
After some research, we discovered that Power Home Technologies was sold to *** Security (?). We believe it is still the new company's responsibility to honor any sales agreements from Power Home Technologies and issue us the refund we are owed. We would like to add *** to the complaint as well.
We have corresponded with the customer via email and will be sending the remaining $500 owed. Unfortunately the Sales Rep is no longer employed by PHT and this was the reason for the lack of follow up. We truly apologize for any inconvenience. Should the customer have any further questions they may call us directly. Customer should receive the check no later than May 15th.
Power Home Technologies finally contacted us and we provided them with proof of cancellation with ***. They mailed us a check shortly after. They told us the salesperson was no longer with the company, which explains why he did not respond to our emails. They also mentioned that not all customer service were working and corporate was shut down due to the pandemic. We never had an opportunity to speak with customer service. Instead, we kept getting transfered to ***.
Misrepresentation, un authorized charges, incomplete work, canceled equipment and they didnt come retrieve, harrassment, denying they are the company.
I have never authorized Power Home Technologies to charge a monthly fee as I paid for equipment in full. I canceled the account within allotted time and no one came out to retrieve the equipment. The have continued to frivalysly charge my account and when I call the number I found online or got from the bank charge they keep passing me around. The also stated patchwork and did not complete. Technician advised I can only deal with him not the company, initially the co. said they would resolve everything than stopped responding. The technician kept calling me afterwards and got mad I called the co. and continued to call when asked not to.
1. Remove hard inquirys on credit report 2. Refund, and pick up equipment 3. Stop charging fraudulently charging account 4. Refund for work not completed
We have spoke with the customer and are removing the system on this upcoming Tuesday and terminating the Alarm Service at no cost to the customer. The customer will also be receiving a refund for both the equipment and monitoring services for a total reimbursement of $2584. Customer is satisfied with this resolution and should call us if they have any further questions.
After both parties accepting the outcome. I was emailed by PHT ***, that I have to option to send back the equipment or have their contractor come out to retrieve. I was okay with their contractor retrieve provided it was not the contractors I previously worked with and he agreed. Also, advised if I had any issues I could call while the contractor was here to resolve. Once the cont. showed up noticed it was the same hired handyman that messed up and did not complete my drywall. He advised he would be taking the wiring and equipment. I called Mr. who did not answer so I called the office and they advise he did not come in until 12. My home was rewired already for the security system and also, if there was anything additionally done I was already advised I was not getting the installation fee returned. So I then opted to hire a contractor myself to return the equipment and left this on Mr. voicemail. The next correspondence from him, as he would no longer answer my calls, basically was to deal solely with the contractor. So with doing so the contractor *** with *** advised to sue them all for 100% return as I was getting approx 2500 of 3000, which I was fine with, just required a box with a label Mr. said PHT could mail me. *** with *** said he would no longer discuss anything without a court case number, something he suggested. Now I am in the same situation again, just wanting this to be done/resolved already. New correspondence attached. This is pretty ridiculous at this point and both companies have not held up their end from the beginning. Not to mention I was charged again for monitoring services I did not authorize! I'm very disappointed at the fraudulent acts of a Security company of all companies, who is supposed to make their customers feel comfortable and secure! Still awaiting my box and label since no one will talk to me to resolve this once and for all.
PHT had attempted to mediate the dispute between the customer and Sales Company/Installed to no avail. At this time PHT is terminating the monitoring service and refunding the customer $305. This is a full refund for services provided by PHT and they customer will not incur a cancellation fee. When it comes to the equipment and installation this was performed by *** Security. Any complaint or further inquiries about the equipment or refund for the equipment should be deferred to them.
Sold after being told "we never sell our contracts"
Our contract was sold and these people shs (*** security) is taking the money however it shows on *** side it's still under powers account.
Constant lies! I want this voided immediately due to the selling of the contract after being told they don't sell contracts
Cancel contract since they have broken the promises and contract per power and
We have spoke with the customer and explained that the account was sold in error. We are working with *** Security to have the account returned to us and reinstate the customer as a PHT customer. Due to the recent pandemic things are moving a tad slower than usual but everything will be finalized by Tuesday April 14 at which point we will schedule a time and date to send a tech to the home to service the equipment. We will also be applying a credit for any double charge. We are in communication with the customer and they know to reach out to us with any other concerns.
I think it is the worst security system I've had. Everything that takes batteries, needs to be changed often. I wish I had never changed from ***.
Still waiting in refund for thermostat that I had to purchase due to tech ( got digital with *** package) taking mine unable to calibrate.
On 12/31/2019 I purchased a new alarm system with home tech technologies.. within 3 days discovered I made the wrong choice and cancel my service due to not being able to hear on security pad ( speaker on the back) The tech came out 2 weeks later and got half of the equipment out my home ( still left window censors) snatched everything else out .. left *** thermostat and took mine.. 4 days later my home got really cold due to *** disconnecting my unit and the tech had to come over in the middle of the night and bring mine back .. when he placed it back on he tore a wire and it was uncalibrated had to get someone else to come out and fix it and I was charged for a service call and a new thermostat. When reaching out to power tech ( loyalty dept and speaking with Diana) I was told that they will reimburse but she has FAILED TO REACH OUT TO ME and ignore my calls .. I will never recommend this company to anyone. I am still working on finding a good contact .. or lawyer in regards to this matter .
I would like the money back that I spent for there mistake
Thank you for contacting Power Home Technologies. We are in receipt of clients HVAC receipt and have agreed to reimburse. We were just waiting on that. Client will get a full refund via check/USPS within the next 10 days. THis matter should be resolved.
This is incorrect the service was canceled as I wished however they were suppose to refund me my money for the service call to correct the issue and the thermostat I had to purchase... through there 1800 number *** assured me that I would get refunded back .. she suppose to be in the retention dept
Correct, the $275 client is asking for a check request has been submitted and client will have that within 10 business days. The request was just put in this week.
Problems with Billing departments as well as customer service.
I have tried for three months to notify this company about problems with my security system as well as how can I pay my bill. I have gotten no answer. I was able to reach the service that monitors my security system and the number they tell me to call cringed me right back to them. Last people I talked to was with *** security representative*** employee # *** and Manager *** employe# ***. Both individuals told me that they no longer do business with power home technology and they was no help they could give me. I am worried that since I can not contact this company they will put my bill over to collections affecting my credit as well as not resolving the current issues with my security system.
Either close my account or just give me someone I can talk to that can help me.
Thank you for notifying PHT about these concerns. This is the first time it was brought to our attention. We will be sure to contact customer when our billing department reopens tomorrow 2/5/2020 at 8 am. Above client can contact PHT at *** Monday-Friday 8 am to 5 pm ET. *** is only the monitoring company and they do not manage his account. All calls should be directed to PHT. Thank you.
I had a Salesman come to my home representing that he was from *** Home Securities, he was actually from Power Home Technologies, to sell me an alarm system. *** Securities is actually their monitoring company. I had an existing system and he told me that he would take care of the cancellation with the existing company. He wrote out this note on white paper saying that I was cancelling with the effective date and had me sign it. He told me that he would fax it to my current alarm monitoring company and that would suffice.
I signed a 3 year agreement with Power Home Technologies, with a monitoring fee that matched my current payment of $49.99. About 6 weeks later, I am stilled being billed from my old monitoring company for $49.99. I called my old company and asked why am I still being billed? They never received and cancellation from Power Home Technologies and I was told that I still have 3 1/2 years left on my contract or if I wanted to cancel, I would owe $2,229.13. To make matters worse, Power Home Technologies was charging me $51.01 a month for monitoring. When I called Power Home Technologies and asked about canceling their contract, they told me that I would be liable for payment on the 3 years of their contract.
Refund To get a refund.
Thank you for bringing to PHT attention. All clients are required to cancel their own previous services, it is written in the contract and we have one more measure where we send the client a waiver that the client initials and signs. We are happy to provide proof of this upon request. The waiver states the following: 1. Customer acknowledges that the PHT security consultant did not falsely state or imply that Customer's existing home security provider went out of business, is in financial difficulty, or no longer exists. Customer also acknowledges that PHT did not acquire, merge with or buyout your existing home security system provider. PHT is not affiliated with, or related to, or operating in connection with any person or company that may have previously provided monitoring services. PHT is not endorsed by any governmental or law enforcement agency.2.
Customer acknowledges that the PHT security consultant is not representing that Customer's current provider has stopped or is no longer able to monitor the alarm system for that person, residence or business. 3.
Customer acknowledges that the PHT security consultant is not representing that they are performing routine maintenance, updating, upgrading, checking on or replacing Customer's existing equipment and that the PHT security consultant is not connected in anyway with the manufacture of the Customer's existing equipment. 4. Customer acknowledges that the PHT security consultant, nor any PHT representative can be held responsible for cancelling any previous monitoring. It will be the customer's sole responsibility to confirm with previous company of any cancellation requirements. 5. Customer acknowledges that there is no existing service contract in effect with any other provider other than the new service agreement being opened with PHT as of today's date. Customer is willingly opening a new service account with PHT at their own discretion, without the enticement of the sales consultant or any other party. 6. Customer owns the security system located at the Installation Address indicated below. We did match clients price of $49.99, however there is sales tax applied to that as well, that we have no control over, which is also in the written agreement they signed. Unfortunately due to the signed documentation we have we are unable to assist with a refund/rebate at this time. We will uphold our end of the agreement and expect client to do the same.
PHT point is well taken regarding the responsibility to cancel the existing account, however the salesman went out of his way to volunteer to cancel the existing contract. He even wrote up a letter and asked me to sign it, which I did.
Additionally, regarding the monitoring fee, he told me that he would match whatever I paid. I paid $49.99 (including taxes). Matching means the same price with taxes.
I think that his whole sales pitch was nothing more than a lie.
PHT stands behind the agreement client signed which states we can not be held responsible for cancelling any previous services. We will uphold the contract signed.
I was misinformed by a *** representative to pay off service with another company(***) and that there would be a credit given to reimburse.
I was misinformed by a *** representative to pay off service with another company(***) and that there would be a credit given to reimburse. Representative *** was the install agent and contact with ***. Upon initial install of the service I was told to finish paying ***'s contract in order to close the account and that there would be reimbursement from *** in order to cover these charges seeing as the two services were overlapping. As instructed, I proceeded to pay off the account balance with *** on 6/14/19 and begin my wait for reimbursement via *** and Mr.. After several weeks have passed and no word on this reimbursement I reached out to ***, who did not give any indication of following through with the reimbursement that Mr. had spoken with me about. It is now 4 months post payment and Mr. and *** have stopped responding to any method of contact over this situation. The amount in question is for $169.00 the final payment and closing of my *** account which I was told would be covered by *** after payment in full. In my opinion I have been lied to and manipulated in order to get a new contract for the company, this is not a way for a business to operate.
*** account number#: ***
*** account number was unable to be located on any of the paperwork.
I would like to be issued a reimbursement for previously defined amounts. *** and their representative have both ensured I would receive this as a courtesy and have not followed through with the discussed resolution.
Thank you for bringing this to our attention. Once we were informed of this promise to pay off ( sales rep has left our company) we are honoring the rebate. PHT issued a $169 rebate check to cover these expenses to customer. Please let us know if any other questions or concerns.
I have been complaining since February about the glass break and smoke alarm false calls and attempted to cancel several times soon after install.
I have tried numerous times to resolve the issues, the first cancel attempt within 30 days of install, and I am often just hung up on by customer service and when I do talk to somebody they threaten to charge me for a 4 year termination (I thought it was one year) and threatened to harm my credit score.
I want this contract cancelled as I requested the first time with NO FEES or Threats.
The equipment has malfunctioned from the start and my complaints were ignored and it has become disruptive to have the police and fire show up while I am in bed.
Please cancel my service and allow the equipment return with no fees as originally requested.
Cancel service with no fees and shipping of equipment to be returned.tod
Power Home Technologies takes customer complaints seriously. Our records indicate that above client has not contacted us at all, they may have been calling*** the monitoring company, but we can not speak on their behalf. PHT is prepared to send a technician out free of charge to fix or replace what ever is needed. We will reach out to client to coordinate this appointment. We have not been out since installation back in 12/2018. We appreciate this opportunity.
They do not provide sufficient equipment to provide a safe home that you have no doubt is protected by their security system. It is cheap junk!
I have contacted PHT nunerous times regarding the trouble I have had with my system. I have not received the slightest bit of help from PHT or brinks home security system. The doorbell camera providea horrible quality. It runs on 2k internet when competitors are running 4k to even 5k internet. You can not tell who is on your front door unless they are looking directly at it. POOR QUALITY AND DESIGN! Our front door motion sensor just randomly stopped working and and when I tried to contact them I was told me or my wife removed it. Considering it is drilled into the door frame I doubt we would do that. Also the motion sensor in our home doesnt work. When we moved into our home my we noticed that a security system was present before but it was older. When we purchased a system through PHT they did not change out the motion sensor and it did work for a little while until it randomly quit working. I was told we have to pay to have someone fix our problem because it isnt their problem. This place is worse than a telemarketing scam. I am still fighting them to get out of this contract or get a better system. We have had random glass breakage alarms when nothing in the house is broken. These alarms have went off at least 4 times and twice were around 2 am when my 2 year old was trying to sleep. An alarm is supposed to make you feel safe and secure weather your home or not. Instead this alarm is worse than a gnat at a barbecue. If you have problems with your system they expect to milk you for more money than the system is worth (50$). I hope no one makes the same mistake I did.
I want this alaem system out of my house and or a refund foe my money i have payed for a non worthy system.
Thank you for the opportunity to respond. Above client has had a service call and we found the transformer/translator unplugged by client therefore rendering alarm inoperable. We are working on a solution for the doorbell camera. We have ordered a new one and will contact client to install this one part comes in. We are not prepared to release client at this time.
The Plug was unplugged however the many times I contacted customer service they didn't to say that. If I am a professional security system I would think of every possible cause to fix the issue at hand. Also my System was down for almost a month due to this simple issue and they offered me a 25$ credit when my bill is 69$ a month. Kind of insulting. All around customer service doesn't exist. I have waited on hold for 15-30 minutes at a time trying to get my issues resolved and when the technician came out he even told me he has third party cameras and accessories to better his system. I was told I would have to pay 1200$ to get out my contract when the entire system isn't worth that. I would gladly pay a different amount but not that much. I would even let them uninstall everything just because of the simple fact if something was so simple as a plug being unplugged why wouldn't someone from their team think of that.
Thank you for opportunity to respond. If something is unplugged locally there is no way for us to know this until on site, hence the reason for the service call. We agreed to credit $25 as this was a failure at no fault of our own. We also waived the standard $50 service trip fee for a credit of $75.00 to the account. We will do as much as we can over the phone, but a lot of times that is limited and does require a truck roll. We encourage client to call both PHT and Brinks for service requests if he is having trouble getting through.
came out and did an amazing job! Explained everything in detail about the system. I highly recommend him for installation
Installer was very professional, personable, and knowledgeable would recommend to anyone who asked. 100 out of 100 for sure
I felt I was swindled into a service I didn't need. Salesman didn't disclose full terms upfront.
My wife was home alone when a Salesman, *** approached her about a security system. I was at work at the time but what was against the idea. When I talk to him 2 days later I explained to him that financially we didn't know how we will pay for it and didn't want the service. He proceeded to make promises and say things that were misleading. Overall, completely different from the contract
I would like to get out of my contract.
All clients are given a copy of the alarm agreement to read before signing as well as a recorded call conducted after any sales representatives are no longer in the home. In this case, the client did not exercise her right to cancel within 3 business days. We did lower the rate for client, however being release from the agreement is not something we are prepared to do. We will uphold our end of the agreement and expect client to do the same.
I want to be released from the contract or compensated in the form of a complimentary service. I wasn't sure if I could afford the service from the beginning and the sales representative knows this. Yet, he claimed I would receive a discount from my insurance company for securing the home &he said it would be at least $200 a year, my insurance policy has a discount of $60 per year. These are things he told me before installation that just are not true. He also told me to wait for him to call me before acting on anything, and during that time I could've cancelled but he instructed me not to reach out to his company.
Client will be mailed instructions on how to cancel. Upon early term fee we are prepared to release client.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not paying the full 80%, that's just not happening. I feel wronged and you guys have to make this right.
I was sent into collections before I was even made aware. I have tried talking to brinks, they refuse to work with me.
I have been unhappy with brinks since I started their service back in August of 2018. I requested a cancellation and they sent me a letter in the mail dated June 6th that I would need to make a one time final payment of $1,139.80 to get out of my contact. Only July 15th Vivint security came to my house offering to buy me out of my contract. Brinks was made aware that I would be going to another company.
During this time, my card was stolen and replaced so while I was waiting on my buy out to be completed, my brink account defaulted in payment. I was unaware as my account are usually set up to my routing and account numbers, not my card number so I assumed payments were still being made.
I was sent a letter in the mail from power homes, dated August 8th I believe saying my account was delinquent and I need to pay the money I owed by August 18th or my account would be terminated leaving me to pay a $2,051.00 balance to terminate my contact or it would be sent into collections. The problem is, the letter they sent had to be signed in order for me to receive it. I had until August 28th to pick up letter, and by the time I had picked it up my account was already in collections. I was not contact by phone, email, etc. about the default in payment. The lady I spoke with stated she tried to call but my number was out of service. I changed my number over a year ago, I've contacted brinks and powerhomes to have it updated multiple times, for some reason it still shows my old number. This is one of the many reasons I wanted to leave them, I was having false alarm issues, they would never contact the right person, etc. I just feel like I wasn't given adequate time to make the proper arrangements
I would like to pay off the original amount of $1,139.80 to buy out of my contract.
Client was given this opportunity with a certified letter which she failed to respond to in a timely manner at this point the account has been turned over to collections and PHT has already paid them to collect on our behalf. Client has been advised to call them for a settlement.