Power Home Technologies Reviews (%countItem)
View Photos
Power Home Technologies Rating
Address: 4521 Preslyn Dr, Raleigh, North Carolina, United States, 27616-3178
Phone: |
Show more...
|
Fax: |
+1 (919) 855-1020 |
Web: |
www.pht.com
|
E-mails: |
Sign in to see
|
Add contact information for Power Home Technologies
Add new contacts
Very detailed and professional. Our tech did a great job explaining all of the features of the system, and took his time to make sure we understood everything.
I was illegally frauded into signing a contract in which the gentleman told me I was just signing to verify installation
A gentleman from Power Home Technologies who are authorized Brinks Home Security retailers came to our door and told us we can get a free camera system and free installation and I we will have to pay is $69.99 per month for the monitoring. He never told us it was a 5 year contract. He did not provide us with contact just a blank signature page on an ipad. He told me I was signing just to verify the equipment was installed and that is was in working order. He never told me that I was signing a contract. I feel violated and completely defrauded. I should of known better not to trust a door to door sales person, who was probably just desperate for a sale. I find out that my equipment was actually not free and I have been paying for it monthly. I called Power Home Technologies and they said since they do not own the contract I would have to contact Brinks and work out something with them. Brinks is not budging and not allowing me to cancel a contract that I was frauded into signing. Had I known it was a five year contract, I would of never signed. I have contacted Channel 7 news and Channel 10 news. These sales people should not be frauding people.
Contract voided with no payment penalty for me and no negative report on my credit
Thank you for the opportunity to respond. Above client opened an account back in 2017 at which time she signed the contract as well as completed a recorded Quality Assurance call verifying the terms of her agreement. She called PHT yesterday and was advised we were the install company and Brinks has a copy of her agreement as well as this recorded call for her convenience. PHT does not own this account and any questions must be directed to Brinks. Please have her call XXX-XXX-XXXX. Thank you.
Fantastic experience!!! *** was my tec & he made everything so easy!!! Ensured I understood everything. Very friendly & professional & he truly cared
Thank you ***. We appreciate your business-***, CEO
After months of trying to resolve defective equipment, lapses in service ,and billing issues, this is my final resort.
I set up home security services with Power Home Technologies and *** a few days after purchasing my home in mid December,2018....this is where my nightmare began. The technician from brinks installed my camera located in my home, the window and door sensors ,the driveway camera and the ring doorbell all on the same day (I believe it was around Dec 20th). I was told that the driveway camera couldn't fully be installed until I established WiFi. I emphasized the importance of having my driveway camera and quickly scheduled to have WiFi installed.My WiFi was installed the following day and afterwards ,an appt was scheduled to have the technician come back to finish the installation of my driveway camera the following week. Everything worked fine for about 2wks until I noticed my driveway camera was not recording any activity. The technician came out, fixed the issue and a few weeks after that, the same thing happens. I've sat on the phone for countless hrs trying to resolve the same issue and it never fails, I'm either on hold for a minimum of half an hr before anyone answers, or they pick up the phone and immediately hang up or the language barrier makes it almost impossible to understand the customer service rep but to make a long story short, the *** technician has been out to my home almost every month, sometimes even twice a month since getting my security system installed to FIX THE SAME ISSUE. Last month, I contacted *** one last time because once again my camera was not working. The technician came out and found that the driveway camera had been defective this whole time and that's why I was having so many issues with the camera. He ordered another camera, installed that camera and couldn't remember where he connected the first WiFi extender. He orders another WiFi extender, a week later comes back to my home, connects it and now the camera partially works. It records live view but does not alert me nor records any motion. I can only view live events. I didn't realize that my driveway camera was not recording motion until my partner and I got attacked by a neighbor's dog in our driveway 2days after he fixed the camera and nothing was captured. Having *** service my home security has caused nothing but problems, everything from having defective equipment installed to missing a day worth of pay to sit at home and wait on the *** technician just to be told "we apologize, the customer service rep forgot to schedule the technician to come out to do the repair" to now having a billing issue. On May 18th 2019, I had to close my bank account due to my account being hacked. Upon getting home, I immediately called *** and updated my account info. On May 20th, *** tried to draft a payment from my closed account which caused the payment to get returned, *** then charges me a return payment fee. At this point I am furious with *** and want out of my contract no penalties. I feel as tho they've now breached their contract obligations by not providing functioning equipment which I am paying for monthly and to make matters worst, I can no longer access my account due to non payment from the returned payment in May and yet they continued to draft June and July's payment meanwhile I haven't been able to fully utilize the single most important camera,my driveway camera since the first week of June.
I am seeking that the balance of the $101.11 be waived, my system be restored and my driveway camera issues be resolved or to be let out of my contract without penalties due to the numerous service calls ,missed day of work and the continued lapse in functioning equipment.
Thank you for the opportunity to respond. We will work out the billing details with ***, once that is resolved it will lift the interactive lockout on client account due to non payment. It is possible notifications are even paused which can be seen once lockout lifted and payment arrangement made. We will contact client directly to resolve.
On August 13th 2019, I received an email from *** with Power Home Technologies stating that they had received my request to cancel service and unfortunately because I signed a 36 month contract I would be responsible for paying the balance of $1438.15 to *** and if I defaulted, it would be forwarded to a collection agency. I also received a text that same day stating " your alarm services account is scheduled to be terminated and sent to collections for the full value of the contract" I'm becoming increasingly frustrated because I have been trying to resolve this issue amicably and I'm now being threatened with having a negative strike on my credit report. Not once did they offer to resolve the defective equipment and the billing issue but instead they immediately threatened to terminate my contract and send it to collection. I feel like this is retaliation for my Revdex.com review.
We are still working with *** in regards to the billing complaint. PHT does not do the billing, but we will reach out to client regarding equipment. We were not aware it is still malfunctioning. We apologize. Thank you for giving us an opportunity to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept the proposed resolution upon having my billing issue and functionality of my equipment resolved.I will be off on Sunday and I am looking forward to *** and Power Home Technologies contacting me to fully resolve this issue. If I cannot he reached via phone, I can be reached via email.
came out and did an outstanding job installing at my daughter's house. He was extremely knowledgeable and informed us of all the features as well as how it can be expanded in the future. He was very professional and had a great personality making it a great experience. When my wife and I move to the area we will definitely be calling them for our system.
Thank you for the kind words. We appreciate your business-***, CEO
was professional and friendly, although he looks quiet. *** walked in and went right to work. Set up looked easy and loved the tutorial on the Brinks keypad.
Thank you so much for taking the time to recognize the work of our employees! We appreciate your business! - ***, CEO
LOVED MY EXPERIENCE. *** WAS SO WELCOMING! HE IS SO PLEASANT AND EFFICIENT! THANK YOU FOR ALL OF YOUR HOSPITALITY AND AND CLEAN, FAST INSTALLATION. I CAN TELL YOU ARE PASSIONATE ABOUT HELPING FAMILIES STAY AND FEEL SECURE. BLESSINGS TO YOU!
Where to start, I was never told that my system had to be registered so I received a 100 dollar bill from the city for failure to register a system that was install a month ago. Also Call for help to get this solved and am Told I will receive a call back I get nothing. After this I have a broken front door lock installed a month ago by PHT. Repair was suppose to happen last Friday from the 3-5 and I took off work and no one showed up. NO CALL NO SHOW. I called in was told I was calling after hours... Called at 5 when I was suppose to have a tech out. I called in Monday was not able to get to speak to anyone. DO NOT BUY THEY WILL SALE YOU BROKEN STUFF AND NEVER FIX AND YOU WILL BE CHARGED BY THE CITY
Mr., we are sorry for you experience. Our records do show you spoke with an account manager today who sorted everything out for you. Again, we apologize for this and hope that you reconsider your review. -***, CEO
Looks like they have taken care of everything will re post when service is complete thanks for reaching out.
Cancelled alarm service within the allotted time period specified on contract. New Alarm provider removed their equipment, they claimed damage.
On 06/05, PHT came out to install alarm system. One day later we went a different route and sent in cancellation papers on 06/06. The new alarm provider, ***, uninstalled the old equipment and boxed it up so we could give to PHT when they came to pick up. The technician came to pick up equipment on 06/12, and left. 5 minutes later he returned and claimed their equipment was damaged, *** switched out their alarm computer for an older one, etc. They had me on the phone with their rep saying I would be responsible for 700$. I told them I was not paying that, and I was in the home the whole time when *** was installing. The CEO of Power Home Technologies, ***, called me and told me I would be liable. However, if I decided to go back with them, he would waive the fee for damage. I got with *** right away, and they assured me that this was not done. PHT sent me an invoice for $750 for their panel. I do not know where they get their pricing from. In addition, I have been contacted by their sales rep asking me when and how I was going to pay them. I feel like this is a violation and they are unethical. Also, the previous panel was from ADT, Power Home Technologies took this panel once they installed a new one, and claimed that they never did. I know it is not in my home, for we just moved in on the 06/03.
(I)t seems very fishy that their technician left and came back with a broken panel after accepting the merchandise. In addition, it bothers me that their CEO offered to wash the price of the damaged panel if I cancelled and went back with them. Now, their rep is contacting me daily and asking me when I am going to pay? This is not ethical business. Now, they have my old panel as well, so I imagine they are collecting some sort of money off of that. I should not have to pay anything for this panel, nor should I have been charged the 49.99 monthly fee if my cancellation made it to them in the allotted time, which I know it did due to certified mail with tracking info.
Thank you for the opportunity to respond. Above client did cancel within right of recission, however he had old company come back and tampered with our equipment, rather then allowing us to remove our own. The panel was damaged, per CEO ***, the cost to replace the panel and GSM is $600 plus tax. This is our price to all clients needing a panel replacement. The panel is the main control source for all equipment to work. We order ours specifically through a vendor so $600 is our cost. We expect payment in full as we have done our duty to release client, however he never returned merchandise in same condition. Client was advised he would get his $49.99 returned when the invoice for damaged equipment is paid for, or we can apply it to the equipment invoice. Payment is due in full within 30 days to avoid collection activity.
The price provided was actually 699.00 plus tax. Unfortunately, I feel as though you all tampered with your equipment after leaving my home and now in hopes to recoup some of your money are holding me responsible. I need my old ADT panel back that you all took from my home without my consent, then I will see about issuing you payment. If you attempt to collect prior then, and if any of your reps step foot on my property, I will notify the proper authorities. I have been thoroughly harrassed and clearly your company doesn't have their facts together. You claim it's 600$ and are asking for 756$ ? This is bad business.
Our apologies this was a typo it is $699.00 plus tax. We will speak to tech about the org. panel we dont take equipment off site when it is removed because we have no use for it. -***, CEO
Power Home Technologies has failed to install products and services we contracted and paid for. They have since stopped responding to contact attempts
We contracted with Power Home Technologies to install and service several home technology features including in home speaker system, alarm system, and data/cable connections. Per our contract with PHT, 8 speakers, 1 global source, 1 local source, an alarm system, 2 flat panel preps, and 8 data outlets were to be installed. The day we moved in we could already tell they did not correctly install multiple features. We contacted our representative *** and advised him that several things were installed incorrectly and *** advised that he would send a tech out to finish the install and correct the issues. The tech arrived and was unable to install all the speakers at the time of install and was forced to leave half of our systems disconnected with wires hanging out the wall. After the tech left we looked at our connection center and it was a disaster. The tech had left wire shavings all over our floor and the wall unit was so poorly installed we cannot even close the door to the connection center. The unit was so disorganized, our cable company had to resort to other measures when installing our cable and internet. We have two cats, a dog and a new baby who could have been seriously injured by both the shavings on the ground and the wires the tech left hanging out of the wall. When someone was sent back out to finish the job they noted that the house was never properly wired for either the global source or the local source. The tech was able to wire the global source in our living room but took away a data outlet we paid for in the process, stating it was the only way to have the global source hooked up since it was installed wrong. For the local source upstairs he had to climb into our attic and drill additional holes in our home to set up something that should have been completed before we moved into our home. The new tech was unable to clean up the connection center at all, stating merely that PHT should have used a larger connection center box. After this install we assumed everything had been installed correctly so we went throughout the home to check on the installation. We found multiple data outlets that did not work, the box on the outside of our home was still not covered like promised and we were down one data outlet due to the improper install of the global source. We attempted to contact our representative *** several times by email and phone but never received any communication back. We resorted to contacting someone higher up and were put in touch with *** from the North Carolina office. *** called me and advised he would personally come out to the house to finish the install. *** and his employee *** (who did our original install) came out and listened to my concerns. They addressed none of them. They stated that we had two options for the global source, (1) we could be reimbursed for the loss of data outlet, but he couldn't tell me how much and (2) we could run a new wire but it would require holes drilled all throughout our ceiling. It wasn't until my husband asked if we could use the conduit to run a new CAT 6 wire that *** realized that was even an option. He supposedly did but after we noticed that he did not use CAT 6 wire and the data port still does not function properly. He also stated the data outlets had been hooked up but we still have 2 that do not function. We have attempted to contact *** and others from PHT several times in the past 3 months with no response. At this time several items are left unfinished or not working. We have at least 2 data ports that do not work, wires behind the living room TV still exposed, a dysfunctional connection center, and an exposed connection center on the outside. We have not received what we contracted with PHT for. Their actions are a blatant breach of contract. This complaint is our last resort before taking legal action.
We would like someone from PHT to come remedy the incorrect installation. If the installation cannot be completed correctly we wish to receive reimbursement.
Thank you for the opportunity to respond. We have called above client to resolve this amicably with no return call. Please call us back as soon as possible ***. Our manager is standing by ready to take action and address each concern. Thank you.
Continued service issues
My issues started upon receiving the product. Contacted because I had 3 false alarms within days. Failure of equipment, now equipment still is failing call customer support for tech support - when you need help there not there however when they sold the equipment they were "were always available, we pay for false alarms, etc" all lies. Now I have garage door isn't working, Backdoor and bedroom window have stopped working and this morning I got up to a system with absolutely no power
I want to return the equipment and move on with my life! I am sick of paying for stuff that doesn't work! The contract can be voided as they haven't upheld their end of the contract however I have! I paid my bill monthly to have 0 help and argumentative customer service reps
Thank you for the opportunity to respond. PHT takes concerns very seriously and will everything in our power to make things right for this customer. We are sorry client has had these issues and want to make it right. Above client has been calling Brinks Security (we have to assume) as PHT *** has no record of any call attempts. We also show no record of any service calls completed to client's home so we would like an opportunity to get this working properly for them. If a rebate to monitoring is needed, we are prepared to offer compensation upon diagnosing the issue with the alarm on site. We will be in touch with client to discuss this opportunity.
We have had a technician come out. Issue is that we have spoken to brinks when they call us telling us the alarm went off but this company isn't getting all the info.
I don't want to have a service in which does NOT protect it just falsely sends police to my home!
Power Home Technologies is committed to repairing any issues and also agreed to reimburse for any false alarm fees. We were told there were none invoiced as of today's date. Customer is under warranty and all parts are covered if they are false alarming. We look forward to an opportunity to fix this.
(The consumer indicated he/she DID NOT accept the response from the business.)
How many times do I have to say 5 attempts it beyond enough! Just end our contract and pick up your equipment! Your guarantee wasn't kept!!!!!!!!!!
We are sorry the client doesn't agree with ability to service. It has been determined a pet is setting off the glassbreak and we have offered to service and replace this but all offers have been declined. We offered to rebate for false alarm fines but we were also told there has been no false alarm charges. We remain committed to providing the service we said we would.
(The consumer indicated he/she DID NOT accept the response from the business.)
! When we removed the pet and the system false your crazy to assume! This is absurd
My pet isn't setting it of
As mentioned previously, we still remain willing to come free of charge to fix or replace the faulty equipment if given such opportunity.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous! You continue to be childish and offer the same thing you have been doing in which if you failed to keep records of, don't even have our security word correct, the. I filed a complaint for you to continue to just argue instead of doing as I ask you to do.
My bank, my attorney, and the community's all around and military legal have been informed and are willing to help me stop this falsifying and unethical ridiculousness. You have done nothing but lie to military, and Americans.
As I have told you about 10 times now go ahead and cancel my services as I have requested you to do and I will give the bill over to the legal office.
Also when someone's filing a complaint the best practice would be a manager to call the party not a level 1 customer service representative! Very unprofessional!
was very nice, respectful, and honest. He is very knowledgeable about the products that PHT offers. He is very knowledgeable about security home systems as well. The technician *** came to our home to install the system. He was very respectful and knowledgeable about the system as well. After he setup the system, he walked me through how the system works. I really liked how he was instructing me on where to locate the settings/buttons. So far, I tested the windows and door sensors and they are working great! After the installation, *** gave me a follow up call to see how we liked the system and if we needed any help. These guys are very professional. I would definitely recommend PHT not only for the exceptional customer service, but because the products they offer really work as *** promised. I now feel safe at home and also dont have to worry about what's going on at home while I'm away from home. Thank you *** and ***!
I was advertised a security system under the impression it could be terminated at any time. Was promised discounts that were invalid and false.
Upon moving into my new home I was approached by *** who presented himself as a Brinks employee. He solicited my residence for security monitoring services. I declined and stated it was not within my budget/affordability. He persisted and offered numerous discounts. I was told I would receive 2 months free. I was told that once I had services my home insurance would decrease by $20 per month. I was told I could terminate the agreement at any time. All of these promises were made because I told him I could not afford the monthly payments he quoted at around $70. I was told that the home insurance reduction would balance out to paying around $40-$50 per month, and if I could not continue, then I could terminate. All of this was promised knowing I was expecting a child soon.
The first month I received an invoice for an unpaid bill and immediately reached out to *** concerning this as I was supposed to have had 2 free months. He apologized and brought me the first month's payment. The same thing happened the second month. I reached out and he said he aould repeat what he did the first month. I didn't hear from him. I reached out and asked to asjust the contract from a 3yr to a 5 yr hoping to reduce payments as during our first wncounter he mentioned there was a 3 or 5 yr option. I never received a response. Power Home Technologies eventually began calling me. I do not answer unknown callers. After checking voicemail I returned their call and explained what happened. They mentioned that *** was no longer employed and said that if I had anything he promised in writing they would honor it, but nothing was in writing save the text messages. They told me he lied and they do not offer 5 yr contracts. They offered to reduce the payments by $4 per month. I agreed as they said they could not release the contract, even though the representative who is no longer employed (strong implications there) used deception to enter the agreement. Not to mention I had issues with the equipment for months.
On April 17, 2019 I mailed a written request concerning contact #*** entered on September 5, 2018. The request is predicated on violations of the Federal Trade Comission Act's Deceptive Policy Statement (advertising must be truthful and non-deceptive) and its Unfairness Policy Statement (harm must not outweigh the benefit to consumers). Additionally there is an NC statute that cites coercion (which I misquoted in the letter, however was included due to aggressive bill collection attempts and harrassing phone calls). May 7, 2019 I
received correspondence from a lawyer hired by PHT that did not contest the FTC violations, yet contested my misquoted statute and mentioned PHT was working on good faith to resolve the issue yet did not have to release the contactual obligation. The contention with this is no contest was raised as to the accuracy of the valid FTC violations. Additionally, if the company truly is operating on good faith, why not release the contract after I communicated I am unable to bear the burden and suffered subsequent insufficient fund fees from repetitious draft attempts to my account, which I finally was able to stop.
I communicated I would have never engaged in business had I not been deceived by ***. With this, I am seeking assistance in this matter of clear violation of Federal Trade Commission Guidelines. Whether NC statute exists, the FTC clearly defines what violations occurred concerning contract #***. If I am seeking relief and the company is in good faith as stated, why impose obligation and force me to pay a termination fee for unused services? Why force a young family that is already struggling to make ends meet and balance childcare costs to take on another expense that they cannot bear, evidenced by numerous failed attempts to draft payment due to insufficient funds? The contract can be amended if both parties agree so what is being asked is not something undoable
I am seeking either reduced billing to reflect the advertised amount of $40-$50 per month or complete severance from the contract causing undue hardship, preferably complete severance due to the nature the relationship was entered, as well as waiver of current incurred fees. Although the company itself is seeking to maintain the contract, an employee of it directly deceived me to gain the agreement, business practice in direct violation of Federal Trade Commission Policy.
Thank you for the opportunity to respond. Above client opened this account back in September 2018. It wasn't until March 2019 that we were made aware of any attempts of his request to cancel. Each client is provided a copy of the contract upon signing and on this agreement, it clearly outlines the notice of right to cancel the transaction. Client didn't exercise his right to cancel and has used the services consecutively for the past 9 months. We spoke with said client on March 6, 2019, where he did agree to a courtesy rate reduction of $4 and agreed to pay the full balance. He calls to pay on 3/29/19 knowing that the funds were not available in the account. Presenting payment for services knowing funds are not available is a crime. We intend to uphold our end of the agreement that was signed by client and ask the same of the client. We remain willing to work with him to set up payment arrangements, please call our office with any questions
As this will potentially go on public record, I would like any potential client to recognize what type of company this is based on this conversation surrounding the situation. They have not denied that their former employee's actions were in violation of Federal Trade Commission laws. If anything, they hired an attorney to see if they were obligated to release me from the contract. I was not seeking to legally obligate a release. I was seeking a release based on good faith to right a wrong from their former employee. Additionally, in every interaction there has been no apology.
Per their response, I will add more background information for accurate interpretation of their response. I did not reach out in March 2019 to cancel as I was unaware of the auto-drafts and did not know payments were being drafted until I followed up with my bank to see what was causing insufficient fund fees. With that, I have not used the service for 9 months, I started in September and have been attempting to terminate since November - December 2018, just through the agent as that was my point of contact, however he is no longer employed by the company, a fact revealed to me on March 6, 2019. They said anything in writing they would honor which implies they were aware of his antics but also know that they don't have to do anything nor in writing. Thus, I have not used the service for 9 months, they refuse to cancel it. At the time I reached out to *** in November 2018 it was 2 months. March 2019 made 6 months.
As for my rights outlined in the contract, I received the contract when I contacted Brinks on April 17, 2019 for assistance with Power Home Technologies. The contract itself was never presented to me by the sales rep. It was an electronic mobile app that was signed for one portion and it automatically filled other sections. Can you see how this would cause me to believe it indeed was something that allowed me to believe it could be ended at any moment? After searching my email to check per their response I did locate a link that was sent September 5, 2019. At the time I did not know the email was the contract nor did I review it out of good faith that the sales rep was not deceiving me.
After recently reviewing the contract, I recognized their cancellation policy in which they bill you 80% of the remaining balance in order to stop their monitoring services. This is where I sent a letter asking to amend the contract to allow severance of services with no fee. I cannot afford the service and most assuredly cannot afford to pay close to $2000 to stop services. I could not afford the $70 per month and cannot even afford the $66 per month thanks to the $4 courtesy reduction. It is $4 less than what I already could not afford. I agreed because there was no other option. During the time I have had multiple equipment issues.
Concerning the false allegations about March 29, 2019, I did not call to render any payment. On March 29, 2019 they attempted to auto-draft my account again. I called Power Home Technologies to follow up on a service request that was promised to fix my equipment after I notified them it had not been working since January during our March 6 conversation. Interestingly, the company continues to state they intend to uphold their terms of the agreement, which is to receive monthly payments. If equipment does not malfunction, they have nothing to uphold. Brinks monitors the security system, not Power Home Technologies who is simply a third-party contractor. The contract itself is worded in a way that the company can terminate service at any time, but the client cannot. A major red flag for how this company operates.
A truly person-centered company would recognize the nature of this relationship and how it was entered and release me from this financial burden that I was deceived into. I have done nothing illegal. I simply am a father trying to do what is best for my family. The company can help that by simply terminating the contract, yet they refuse to do so. They continue to mention payment arrangements and such, which is a lie. They emphasized all they can do is a $4 per month reduction. They still want their money. Pay to keep the service or pay to end it. That shows this company is not about people and their safety, rather their money. This is about money for them. This is about financial security and stability for my family. Other companies understood my current financial hardships with the new-born addition and have allowed my family to end relationships and pay a final month, yet this company refuses to. Let that be an indicator of how they operate and what their motivation truly is.
I continue to request termination of this contract and waived termination fees, as well as waiver of current outstanding charges. Your employee very much engaged in horrible sales practices. Unfortunately, they represent your company. I am asking you to put money aside and see the humane aspect of what I am requesting. This is about the wellness of my family. That is my petition to you. You have authority to honor my request. Even though you are not legally obligated, I am not trying to compel you by law. I am asking you as a human. I should have stood firm in my initial decision of no to the sales rep when I indicated I could not afford it, but I allowed myself to be manipulated. We talked about my faith and he identified himself as being in the same and that made me trust what he was saying even more. I even prayed with him before he left. Please, I am requesting to be released from this obligation. I have contacted you personally and nothing, so I selected this route to hopefully arrive at a solution. This is something I cannot afford and referring to a collection agency and negatively impacting my score and family does not help me suddenly be able to afford it, if anything it adds to the stress and headache. Please, see this with a heart and not a business lens.
Thank you for the opportunity to respond. Power Home Technologies is sorry that the above client is having financial difficulty and that was the reason for the courtesy rate reduction. All clients are asked to sign an agreement which they are given copies of to review. We stand behind our offer to fulfill our duties to this contract. Client has the option to transfer services to a credit worthy homeowner who does not currently have our services ( there is no cost to client for this) or continue to make the monthly payments as signed. We have not violated any such practices here and we stand behind this. Our in-house legal representation did inform above client of this and asked him to contact our billing offices to follow through on his promise to pay. We remain committed to allowing client to make payment arrangements so his account will avoid negative collection activity.
I was hoping to attach this comment sooner but recognize the complaint has been closed. I do not agree with the company's response. My hope is that this situation is made public so the character of this company is exposed. As communicated, I asked for relief of the contract due to financial burden. I noted the reality of a former employee of Power Home Technologies actions that were deceptive and unfair, acts outlined in Federal Trade Commission policies. I asked for a humane lens to be used by Power Home Technologies to use its legal authority to amend the contract to allow for termination of the services with no fee. They continue to refuse.
Power Home Technologies and its associates continue to lie. They did not consult an in-house legal team. They consulted a lawyer based in Rhode Island. They mentioned attempting to offer payment arrangements for the balance. Again, another lie as they offered a courtesy reduction of only $4 per month and said they could do nothing aside from that. They continue to state that they will uphold their end of the agreement. Their end of the agreement is to receive payments. Nothing else. Brinks Home Security monitors the system. Power Home Technologies supplied the faulty equipment that continues to malfunction, for example, I walk in the house when away mode is armed and nothing happens, it remains armed.
I want the public to recognize the type of company being dealt with and to avert services to another provider that is non-contractual. They have failed to prove that they were not in violation of Federal Trade Commission policies for business. Their main point of contention is my misquoted local statute. Most likely, after their hired lawyer examined and probably advised that the likelihood of the FTC following up was slim and their is no accurate legal basis to obligate them to release me from the contract, they have elected to ignore my request for the benefit of my family and chose to pursue the route that best interests them.
Since the complaint has closed before I could respond I have began receiving calls from Power Home Technologies, which I have already requested not to. I have nothing to say to this company as they have proven their intent is to pursue money I do not have. If you are considering this company I implore you, find security systems that work, are month to month and are not operating in their sole interest. The ethical thing of the company would have been to own the fact that they hired a shady employee who did unintegral acts. They refuse to acknowledge this in writing, yet have verbally acknowledged it on the phone. The short responses in this forum from the company indicates they are protecting solely their interests and trying to avoid anything that would legally obligate them to release the contract.
If you are reading this to examine their services, look elsewhere. If you are here and have similar issues, file a complaint with the FTC. They are in violation of the Deceptive Act and Unfairness policies. If enough complaints come to the FTC they will investigate and this company will most likely have to pay complainants litigation costs for the hardships imposed.
I received fantastic service today from ***. My technician, *** was friendly and knowledgeable.
the technician was very prompt, professional and informative. He went above and beyond.
Thank you so much for your review and recognition of our installation technician! - ***, CEO
New service was illegal agreement
I was a customer of Safe Home Security for about a year and the represenative with them came back to my home and told me that I can switch over to *** for the same price of $50.99 and have the ring service included! Sounded like a great deal and I trusted the representative in switching me over! I spoke with Safe Home Security about why they were still deducting money from my account since I've switched to *** and they explained that the represenative who came back to my home to switch me over was ilegal and that he must had started working for *** and been getting his old customers from Safe Home Security and switching them to *** which was not legal for him to do!! I don't want to be with *** any longer and will be returning back to Safe Home Security! I started with *** at the beginning of Sept. 2018! I should be refunded for the months of Oct 2018 - May 2019 for false representation and to discontiue my services from ***!
I'm seeking for discontiuation from my contract with *** without a charge of breaking the contract that shouldn't have happen from the begining (ilegal representation) and a refund from Oct. 2018 - May 2019! I could have been paying Safe Hame Security for that period of time!
Thank you for the opportunity to address this concern. Above client did open an account with PHT on 10/2/2018. At time of sale, customer signed a Takeover of existing equipment agreement verifying that they understood they were switching and they owned the equipment in the home. We are happy to provide a copy of this agreement that customer signed and initialed next to several terms. In addition, there was a recorded call completed on 10/11/18 9:30 am where we were told they were not under contract with any other alarm company. PHT has done nothing wrong here and only relied upon information provided by client. We will uphold our end of the agreement.
Our new system is so easy to use. *** did an awesome job with the install, was very friendly, clean and professional.
Had a guy come out, and say they were better than ADT. Had me sign a bogus contract that says something about 3 years and you can cancel within 3 days. I had this service for 2 weeks and things still aint right. Don't go with this service! Now they're threatening to sue me! I want them to get their *** out of my house!
Mr.,
We are sorry to hear of your experience. Our records show we offered to send a technician to your home today when made aware of service concerns, but you declined. We are not sure of what issues you are having, but would like an opportunity to make it right. Please give us a call back so we can resolve this, XXX-XXX-XXXX. -***, CEO
In order to make this right, I'll need for you all to take your equipment back! I been going back and forth and getting nowhere fast! I have Uninstalled everything from my house. I hate the salesman that came to my house and wouldn't take no for a answer. Sounded nice. I trusted his word. My main issue was a in-house camera that I can watch from phone. He insisted that the camera in the panel would do just that. Also he mentioned a glass breaker was included. Then he retract that statement as well saying that was integrated into the panel. Since I had the panel hooked up, the sensors don't work. I don't like the service where I call you guys for the first three days it went to voice mail, forth day I spoke with a lady who said it was too late to cancel even tho its only 4 days when I been trying to cancel prior. Then I was threatened to get sued and everything because this equipment is "mines" and basically saying I'm stealing these devices when I'm trying to get them back to y'all and y'all have been declining to take them back. Its now day 8 or 10 and Iam no longer using these items. Please give me a address. I'm willing to pay shipping and also a pro-rated price for using the service for the 8 days it was armed even though all ths services in ths contract weren't available to me from day one til now! Make this Right! Have morals, have a heart and stop trying to get over on a young man who just purchased his first home and trying to get what he was promised!
Mr.
We are committed to fixing any issues that you have, however the contract everyone signs does provide you a 3 day right of cancellation that specifically states must be put in writing. We never received a request to cancel until 11 days after install. Additionally, we have a recorded call completed 3 days after install where you agreed to terms of the contract.. Your panel does have a built in camera for peek in capability and a built in glassbreak that are enabled. We are prepared to send a technician to show you how to use these if you need, however we are not willing to void the contract that you signed. We will honor our end and expect you to do the same.-***, CEO
First things first!
-Contract states install on 14th of march. FALSE march 15th was partial installed that Friday.
-Contract states get equipment back within 20days.... Already sent out and have receipt so y'all can have y'all stuff.
- Y'all not the only ones with records, I too have my recordings in which I tried to call with no response through brinks who told me I had to go through power home technology. Brinks offer 30days. Your salesman had a brinks card! Told. Me I had 30 days. On small tablet made me sign. Oh, that's recorded too!
-I'll do my part and retract all of this very easy if you do cancel my contract and stop trying to force me.
- I'm in the state of *** County at that! 3 days is not ethical for a try out period. Y'all never received money from me and I changed my bank information because y'all really trying to get over. -
-Didn't have your service for 2 days and not even after 8 days was 1 day was satisfied. Every call y'all have recorded I did too. I'm happy to see I'm not the only person being treated like this. I have the evidence on here.
-I called to cancel and kept being transferred til no one answered on your end.
-Wednesday, two days after being called and asked about my installation, I spoke of canceling. - the person on the phone then convinced me that they'll honor the seller's word and send out two remotes to arm/disarm the system.
- I've received the remotes on the 26th. Guess what today is? The 29th. Therefore, I still having been honored as to what was stated on the contract. So contract voided!
-You're not pressuring me into anything. This is my House, my Money and most importantly MY morals I'm fighting for.
-you as a CEO should be ashamed of yourself. I'm not trying to bash anyone but speaking truth. 3 days on a contract that states 14th but system wasn't complete until the 18th (far as sensors goes) then I was supposed to have futures and they still don't work after a week, then remotes I should've had first day didn't come until the 26th. And you wanted to send a technician out on the 27th to repair the system.
You really think you honored your contract? REALLY? Be on the lookout for your products their coming. And the return address will. Be to another corporate office. *** Va or *** VA. Either way, you can't not accept your item! Oh I have proof of your live chat person stating that as well.... Screenshots are admissible in court!
Excellent system! Very user friendly. Technician *** was awesome. Great personality.
Explained everything and showed us how to use the equipment once installed! Very professional!