Power Home Technologies Reviews (%countItem)
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Power Home Technologies Rating
Address: 4521 Preslyn Dr, Raleigh, North Carolina, United States, 27616-3178
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+1 (919) 855-1020 |
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www.pht.com
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Our family had the pleasure of working with *** and ***, they were both fantastic! I would highly recommend them. They were both very knowledgeable and made our family feel very secure in our home!!
My cameras never work. I was not given a charger for the Arlo cameras. I've waited over a month for a charger
I have spoken with them more times than I can count. I have even spoken with the general manager christine. She had nothing but excuses for everything. Nothing has been resolved. My equipment still isnt working. I dont have a charger that was promised to me over a month ago. They have a new lie every time I call. They havent honored anything to resolve this matter. Our next step is JAG. After 3 months we finally got a copy of our contract
I have given them what feels like hundreds of chances to resolve the matter. Though they keep playing phone games. Every person I speak to has something different to say. Like I've been waiting on camera charger for a month. Called today and they have no note that I needed one??? I talked to the general manager, her assistant, multiple administrative employees that all were aware of this. I even the recordings to prove it. I refuse to speak to them without recording now because of all of the games. I'd prefer to get out of my contract now.
PHT takes complaints very seriously. We are very sorry to hear of the concern this above client has experienced. We have overnighted a charger to the customer and an email was sent with tracking information. There was a note in the account that a charger was sent however was sent regular USPS mail and no tracking information. We apologize for the inconvenience and acknowledge the mistake and that is why we are overnighting a new charger to the customer.
They are lying. They do NOT take complaints seriously. I have multiple recordings of every phone call. They have given me the run around. They refuse to resolve matters. I've went up the chain to the highest person they would let me speak to and still got nothing resolved. I've now been waiting on this charger for a month. Yet they want to send it after I have made a complaint to Revdex.com. I have contacted JAG lawyers on this matter. They have been horrible to us. Their staff is rude every time I call. I asked to handle this in person and was given an address by them. They sent me to a vacant location and then refused to give me the new address. I have photos of the vacant location I was sent to. I am angry to see their response acting like they know nothing about this. I've probably spoken to every single person they have on staff at this point. Their system has been nothing but problems for me. Even their tech told me things that were the opposite of what the managers were telling me. Then when I confronted them they played it off like he was in the wrong and that he was trying to make me feel better.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did refund one month of service but months after it was promised. The first month was suppose to be free after a lot of equipment issues. They never honored it. I have to fight with them for weeks before finally getting to speak with *** who is the highest manager theyd allow me to speak to. She then finally gave us that month free that was promised from the beginning. However my camera has been dead for a month now. I have a recording that says it was not in the notes as of 2 days ago. I called asking where it is. Got an extremely rude lady by the name of ***. She told me (on recording) there was no note that I ever needed a charger. The doorbell camera is a hit and miss if it wants to work. They waited until after the 2 week grace period to inform me that I needed an electrician to rewire my doorbell to get the full effect of the skyebell. I was pissed because they knew the day they installed it but didnt want to tell me knowing I'd possible cancel in my window I had. They trashed my original doorbell too. We will continue to pay monthly but will NOT stop until it is known what this company does to people especially military families. They blew up my husbands phone while he was in the field in the beginning. Called him over 20X after being asked NOT to multiple times. They were told to contact myself only. They actually got him in trouble with his command due to the high volume of calls are for some stupid survey. I was more than willing to do it. I worked as an EMT full time and my husband is Active duty. A voicemail is enough and to wait a call back when we are not busy. However that's not how they work. They pissed us off. I finally did their stupid survey while on the way to a 911 call and I was pissed. People have lives and they dont revolve around this crappy company. I can go on all day all of the things they have done.
Thank you for the opportunity to respond. We recently moved to a new location and the technician sent her to the previous address in error. Our new location in Spring Lake is 408 N Bragg Blvd Ste 102 Spring Lake, NC 28390. This office is not staffed 100% of the time therefore it is by appointment only. The best way to reach PHT is through the customer service line 1-844-337-5156 for any requests for the alarm services. We have also credited customer 1 month of service as of last month for the troubles they were having. We tracked the charger and it shows it will be delivered before 12 noon today. We apologize for the inconveniences this has caused above client.
Honestly at this point it will take a lot for me to accept anything from them. You have no idea what they have done and the headache they have caused my family and I. They are only trying to do something now because I have contacted Revdex.com. They stopped returning my calls weeks ago until I shared here. They called my husband at work yesterday but he was unable to answer. They have my number but choose to call him after being asked not to. We have had to go to JAG and it has really been a never ending battle. I never asked to cancel. I know I'm stuck in a 3 year contract because they made sure not to inform me of any issues until the day after my 2 week grace period to cancel. However I just got a letter in the mail yesterday dated Jan. 22nd with a threat of breaching contract if we dont pay. We havent stopped paying and we dont plan to. If we get out of this it will be legal. We wont let them win and put this on our collections. They have forced many to give up and do just that. We however arent going to do that. We will just continue to make it known what they do. Please take this very seriously Revdex.com. we are not the first family and we wont be the last
I have the best home security system, I got in it at a great deal, I feel safe now, customer service is awesome!
Thank you for your business and taking the time to leave us a review! - ***, CEO
He was absolutely amazing!!
Thank you so much! - ***, CEO
I was referred to Power Home Technologies by our home's builder. They're a local Brinks dealer, and my experience thus far has been terrific! I worked with *** to get my account set up and select a package, and *** served as our technician.
*** was very personable and straightforward in speaking with me. He didn't hide the ball, and he didn't try to overwhelm me with a deluge of jargon. Instead, he walked me through every aspect of what my package would encompass, and the contract I signed was exactly as he described.
*** was also great to work with. He showed up during the scheduled window and walked us through the setup process step by step. He listened to our feedback about where to place certain devices, and he gave us guidance on how to make the most of our devices.
I'm very pleased with the way we've been treated, and I'm very satisfied with how well the devices, apps, and system as a whole have come together. If you're considering a security system, PHT is very competitive on price and services that they offer. The most expensive package they offer is still cheaper than what I was quoted by ADT (which was actually for fewer services). We haven't added any home automation products yet, but that'll be our next step. Overall, I can't recommend these guys strongly enough!
Thank you so much for this review! We really appreciate customers sharing their experience with others! - ***, CEO
Very miss leading information.Customer service is hard to contact! And when you do get a live person! They are very rude! Ive been calling since 11/3/18 and I have been hung up on 3 times! Corprate office in Texas was even hung up on! 11/7/18 her name was *** in ***
Product_Or_Service: Alarm system
Order_Number: Never recieved
Account_Number: Never recieved
Refund I want them to come and get there equipment from my home!And refund my account.I no longer wish to do business with this deceiving company!
We are sorry to hear of this customers experience. Our records do show that above client has spoken to both sales rep and customer service. When the call was lost by Brinks transfer ( not a disconnect) there were 2 outbound calls returned directly to customer that went unreturned. We are happy to assist this client in resolving her customer service needs, however PHT is not prepared to release her from her agreement. Please call *** so we may discuss your concerns.
I had a ADT alarm system already installed in the home that I purchased on 10/22/18. I was planning on continuing that service. When my financial situation changed! I just made a major purchase! When your authorized Dealer came to my home and said that Brinks and ADT merged! And the company was called Brinks now.And that He wanted to get me signed up before the promotion ended at the end of the month. *** said that the promotion was free installation and my first payment of 48.99 would be Dec.16th and that would give me plenty of time to get my financial situation together.On Nov.2nd I was charged 48.99! 3 Days later. That is NOT how I do business!Ive been calling your company since Nov.the 2nd I have been hung up on NOT DISCONNECTED! I refuse to be in any kind of business with this company!
PHT is sorry to hear of any confusion this client has. We installed all new equipment in above customer's home and no existing equipment was used.
All clients have a 3 day right of rescission and first payment is due at time of install. We will extend 1 month free due to confusion with billing. We intend to uphold our end of the agreement. We are in no way affiliated with any other company other then Brinks and that is clearly stated in all of our legal documents that were signed by client.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will except the 1 month free of services. Thats all I was asking for! If I can get a confirmation letter or text from Brinks of the free 1 month of free service that would be appreciated! I still have trust issues with this company! And will not call your *** so if we can keep our communicate through texting or email that would be great! The hang ups and the rude customer service is not my cup of tea!
The technician was very professional and helpful. Made sure everything was understood about the system before leaving.
That is great! Thank you for your business and taking the time to leave us a review! - ***, CEO
Affordable. Quick installation. Informative and friendly staff. I'd recommend these guys to everyone.
Our installers were amazing. and *** thank you.
Thank you so much for this review! We appreciate your business! - ***, CEO
This is my first time purchasing a home , I decided to get *** security system because it was Very affordable, The technician showed up to my house on time, I wasn't there but he waited until I got there, he was very respectable. *** was a great Technician he took his time in letting me know the ends and outs of the *** security system, he was very Patient and answered every question that I had for him to the best of his ability. I would definitely recommend his customer service to anyone that is trying to get an alarm system, he was amazing
Awesome!! Thank you so much for this detailed review of your experience with our company! We appreciate your business! - ***, CEO
Excellent service. Great personality.
Thank you for your review and your business! - ***, CEO
It should be no stars! *** the sales and installer who installed my security with Power Home Tech. sold me a 2 year contract with paying the install fee of $99.00. But after 2 years *** wouldn't let me cancel because they had a 3 year contract on file. Power Home Tech. scanned my signature on a 3 year contract because I only agreed to a 2 year and that is what I signed. If I had done the 3 years I wouldn't had to pay the $99 fee. I tried contacting Power Home several times to see if they can correct this and no answer and *** won't even check it out. I am going to file a complaint and a police report for fraud on the company.
Hello ***. I'm sorry you feel this way but all of our customers sign a 36 month or 60 month agreement and have to sign and initial on the contract. We also take it one step further and do a recorded call with you agreeing to the terms of the agreement so there are no questions about what you are paying per month and for the term of 36 or 60 months. *** can send you a copy of that recording if you would like to review it. We are very upfront and honest with all of our customers and that is why we maintain such a high customer review ranking. - ***, CEO
I didn't get such a call. this was done thru Power Home when monitronics was the monitoring. If you have a recording then I would like to hear it because I know what I agreed to. It was 2 years not 3.
Easy to use , the installer was informative, friendly, and professional!
Thank you for the review! We appreciate your business. - ***, CEO
If I could give no stars I would! Buyer beware! Power Home Technologies is not who you think they are. 3 year contracts with mediocre 3rd party service, and low budget equipment. You'd be better off buying a parrot and placing it at your door for surveillance.
We are sorry you are not happy with your services. Our records indicate you spoke to an account manager and we agreed to a service call to rectify any camera-internet connection issues you are having. We appreciate you giving us this opportunity and can assure you we will fix the issue you are having. Thank you for being a valued customer of PHT/Brinks.
Since we are addressing this issue for the 4th time I can't say that I look forward to the appointment. However, I do look forward to the day that I can leave my home with the peace of mind knowing that the equipment you have provided me is serving it's purpose. I have tried to handle this issue at the lowest level, but it appears your company is going to keep swapping out components until someone gets the right configuration. Consumers should be aware of these issues prior to siigning a 3 year obligation with Power Home Technologies/Brinks as I am sure the want peace of mind and honest customer feedback!
Our records show you had this appointment yesterday. Can you confirm that you are satisfied with the outcome? We value your opinion.
I am happy to report that a technician from Brinks arrived at my residence and replaced the faulty component. Power Home Technologies responded promptly to my gievance and fixed the issue without hesitation. I was able to communicate with their staff and they seem to be very helpful. The best part was I spoke with the same representative each time and she showed genuine concern for my situation.
Technician was very friendly knowledgeable and professional. Very prompt and patient showing me how to use the app.
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I met with a PHT rep at my home. He provided a lot of info and answered my questions. I never once felt pressured to do anything which I loved. Install was good and overall very grateful to have crossed paths with this company!! :)
The installer was late, installed the equipment in the wrong location-leaving a hole in my wall and the camera does not work.
I am very displeased to write this review to you regarding the service in which my husband and I were rendered for the past month from Power House Technologies. Our friend and business owner, *** of *** in *** showed us her equipment that she had from your company on Saturday, April 21st . She praised your services so much that my husband and I were "sold". She gave us her salesman information, which was ***.We called and texted Mr. the next day to request a consultation. We were very anxious to get our equipment and service started as soon as possible. Mr. agreed to schedule an in-home consultation on Monday, April 23rd at 6 pm, which he arrived late because of a previous sale. Mr. sat with us in our home and we laid out all of the expectations of what we wanting. We were unsatisfied with the prior years' service we received from *** Alarm Company and were very adamant about what we wanted.
Below are specifics that we discussed during our initial consultation:
The keypad-panel was to be placed into the Master bedroom- because we have 10 children and several of them are small
The outside camera was to be placed above our garage lamp
We also picked out all of the specific equipment that we wanted in our customized package. We never discussed what internet provider we had or what speed of connection we currently had. We also specified with the representative who made the installation appointment that our working day does not end until late evening during the weekdays, therefore the installer would have to arrive after 5 p.m. This was agreed upon mutually, by both parties.
The technician, *** arrived on the day of installation, Thursday, April 26th at 3:30 p.m. This is not the time specified by my husband and I, and furthermore, agreed upon by both parties. My husband does not get off of work until 3:30 p.m., so there was no way he would be able to be there. Our salesman, Mr. promised us on the day of consultation, that he would personally be present on the day of the installation. He was not there. Our 19 and 18 year son and daughter were instructed to let the technician inside to begin the installation.My husband arrived approximately at 4:30 pm and the installer had placed the panel on the 1st floor, near my garage door and only installed the wireless key pad. He stated that we did not have the internet service available so he would not be able to install the doorbell, nor the outside camera. He handed my husband these apparatus' in his hand and said we could reschedule for him to come out again to complete the installation of the doorbell and outdoor camera. When my husband questioned why the key pad-panel was placed on the 1st floor at the garage door, and not on the 2nd floor in the master bedroom, *** replied that, "he did not have any notes from the salesman specifying locations of equipment." We questioned what this had to do with him installing our doorbell and camera.The next day, one of our children activated the alarm by the keypad, and when the door was opened, the alarm went off. The alarm code was never discussed because of the other distractions and disturbances of the installation. The alarm sounded for over 10 minutes. My husband was gone at work and I was on my way out of the door with my children, headed to daycare and then work. The representative from the monitoring company called all parties listed and had to assist me and my daughter with de-activating the alarm. This was not only humiliating, because my neighbors were alarmed; it was frustrating because it was never to be placed on the 1st floor for this very specific reasoning!
My husband and I were upset. We called the company number that we had to complain about these matters. We were told that the technician would not be able to come back out until the following week. We scheduled for him to come back out and still the camera does not work!
At this point, I am requesting that my installation fee be waived and/or my hole in my wall be repaired and the outdoor camera be replaced with what we asked for- a high quality camera. If this is not an option, then the equipment can be picked up and service discontinued. I have mailed a full descriptive complaint letter to the corporate office. Awaiting a response.
Power Home Technologies takes consumer complaints very seriously. We pride ourselves on customer service. After speaking with this consumer a mutual agreement has been made. We have waived the installation fee and also provided 1 month of service free of charge. We have a technician scheduled for this evening to swap the camera for a different type and to run proper wiring. We appreciate the feedback and opportunity to make things right for this customer. Please let us know if you have any other questions.
We purchased our security system and wired home audio from PHT as part of our new home build in Durham (April 2017.) We had a couple snags with the install process, which were each addressed in a timely fashion by PHT.
1) One of the low-voltage components was cross-wired, causing a short in the system and the transformer to blow. The sales rep, ***, was unable to diagnose the issue, but the tech, ***, was able to quickly rewire the component and reboot the system.
2) The front door smartlock was not communicating with the panel. A repeater was installed, which helped partially resolve the issue. Several months later, the repeater was relocated to a more appropriate location which fully resolved the smartlock-repeater-communication issue. Works like a charm now.
PHT was also good about working with us to test/retest and re-position several components following 1-year builder warranty repairs (at no additional service fee.)
We have had a recurring "monthly monitoring rate" concern related to the transition from PHT (the security system dealer) to *** (the alarm monitoring company.) The sales rep promised a "rate lock" at a certain monthly amount, and while we DID sign a contract with a lot of fine print legal talk about the differences and interrelationships between "recovery fees" and "tax" and "monthly rates" and "rate increases" etc, we understood the sales rep to explain that the "monthly monitoring rate" INCLUDED all current and potential costs for the duration of the 60 month contract. Turns out, this was not quite the case, as the alarm monitoring company can at their discretion include (and increase at will) a "service recovery fee" which they pass along to EACH of their customers. Our sales rep did NOT know this at the time of signing.
However, after several frustrating calls back and forth between *** and PHT customer service reps, I was able to speak with the CEO of PHT, Mr. ***. *** heard my concerns and frustrations, and while clarifying some of the terms of my contract (which I DID sign...along with dozens of other documents at the time of closing on our home,) he ultimately worked out a very favorable compromise solution.
I still believe that there is room for further training/retraining of the sales reps to be as persistent and enthusiastic about the clarity with which they discuss the monitoring contract as the energy which they apply to selling the systems and suggesting home automation upgrades.
HOWEVER, based on my experience TODAY speaking with Mr., and experiencing the "customer service recovery" which he (and the front office staff Ms. ***) offered me today, I am willing to take everything in context, and overall rate this business with FIVE stars.
Thank you for your honest review and giving us the chance to show you that we truly care about our customers. We appreciate your business and the 5-star rating! - ***, CEO
Power Home Technology installed an alarm system on March 28, 2018. The initial installation was incomplete and resulted in several svc calls.
Power Home Technologies installed a security alarm at my home (***, ***) on March 28, 2018. TWe were told by the sales person that we had to sign up for 60 months and wasn't given any other option for payment. As well he never told us we had three business days to cancel the service. The initial installation was incomplete and resulted in a susequent service call to complete the install. I've had a service call request every week since the initial install. It took about 2-3 calls to get the alarm system semi-correct. On Sunday, April 15, 2018, the doorbell camera stopped working, I contacted *** who referred me to PHT, only for me to receive a voicemail which happens often when I call the company. I can never get anyone to answer and have to end up calling the salesperson. In his defense, he does work hard to try to get my issues resolved even though they never are. I contacted him about the doorbell issue and provided him my backup cellphone number as my main contact line was out of order. Someome from the company contacted me back on the inoperable main line which resulted in no one coming out to repair the doorbell camera. I called customer service on April 20, 2018 to cancel the service and was told by a young lady she would have someone call me back. No one ever called. So I called again on April 24, 2018 and spoke with a rep who connected me with *** (I think) in retention. Only to met with microaggessions and the call went absolutely nowhere. Basically during the call I was told that we can't cancel the service without paying 80% of the contract and that we only had three days to cancel. We didn't get a full install until more than three days after the initial installation, as well, it takes more than three days to determine if a product is a good fit for your needs. Well my fiance and I have determined this product is not a good fit. He's a truck drive and majority of the time I home alone with our children. We need a company where calls don't go to voicemail or unanswered and a system that works consistently. At this point, we just want to pay for the service we've used, cancel the service, without paying 80% of the contract. I am willing to pay a nonimal termination fee (which I shouldn't have to) but not majority of the contract cost, especially being that I'm not satisfied with the product or service.
I would like to cancel the service, have their equipment removed from my property,pay a nonimal termination fee, and the contract terminated.
Power Home Technologies strives to provide 100% customer satisfaction. We understand that is not always the case and are committed to fixing any issues this client may have. Upon review of her account, the alarm system was installed on March 28, 2018. It was fully operational at this date. We were notified during a quality assurance call that she had not received her second keypad which was installed on April 4, 2018. Five days later we were back to replace existing equipment which is not normally covered under warranty, however as a courtesy we replaced a motion and two door contacts free of charge. We will continue to strive to provide the best customer service possible. This client did contact us after hours on Friday April 20, 2018 and she called back Monday April 23, 2018 to discuss the account with our account manager. On several occasions we have offered to send a technician out to do a full system inspection, however all attempts have been declined. Client has also received 2 months free monitoring for inconveniences. There is a 24 hour phone number for her to call *** in event she has any issues with the alarm system. At this time we are not prepared to release the client. We will uphold our end of the agreement and ask the same of the client.
I UUnfortunately this is unacceptable. Not only doedoes this company provide poor service they are liliars. I was never offered two months
monitoring free, not I have I declined any service calls. As a matter of fact, it was their lack of urof urgency in submitting a service call for the most recent complaint that was the final straw and resulted in my decision to cancel. The service call prior to that was not a warranty repair. The sThere were some system or sensor issues causing thing their system not to arm and monitor properly. I am not happy with the product or customer service period. I want the contract terminated, their equipment removed from my house, and no further contact. I personally dont think I should have to pay anything but will be willing to pay a nominal termination fee, however,
paying 80% of the contract is excessive. A 3 day cooling period is not enough time for a customer to determine if a security system is a good fit.
We stand behind our word that we agreed to service this customer's alarm system. We can be reached at *** to schedule this. If client was not aware, there are 2 months of free monitoring applied on her account so she will not see any future billing for 2 months. The early termination fee discussed with her is already discounted and is not able to be discounted any further per the terms of her agreement which has been provided to her via email. We will not be releasing client from the contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't keep taking days off from work and I always get a voice mail. They need to contact me at my convenience. It's pretty pathetic that you'd rather provide not even half decent service to a customer that no longer want to do business. Word of mouth is the best form of advertisement, whereas I may be imprisoned to this contract, I will definitely make sure others in my neighborhood, family, or that I'm connected with won't. I can be reached at *** between 8:00-8:30 am EST, 1:45-2:30 pm EST, and 4-7:00 pm EST.
was our technician and he was really helpful and showed us how to work the system. He was very knowledgeable and very nice and he talked with us so it didn't seem awkward having a stranger in your house.