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Precision Tune Auto Care

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Precision Tune Auto Care Reviews (92)

• Apr 15, 2023

Don’t Go to Precision Tune Panama City, Fl‼️ Horrible Corporate Customer Service
No Stars for this one. My daughter took my car from Brakes. 1st it took 2hrs longer than promised All Day. Car Immediately Squeeked she took it back 2 days later. They took All day to apply a Grease. She picked up Still Squeaking. Called & took back 2 days later. They kept the car 5 day’s waiting on ordered Brakes😫 Keep in mind my daughter has to get rides back & forth to work. Then be Without a car when they Promise to have her Fixed & Don’t.
Got it back same Squeak. I called Customer Service & left 3 Message. 4 days later I get a call from Jessica the Manager at the Location that Can’t get me Right. No Ma’me have The Real Customer Service call me. They Still Haven’t Called & it’s over a week ‼️
What Auto Repair Can’t do Brakes Right?
Just go to The Dealer & Don’t waste your time or Money here.

Regardless of the fact you fulfilled your warranty bottom line is your actions could have killed us is that not worth anything to you people what if you got to experience this and the people who were responsible just said o well you could have died but we honored our warranty I'm not letting this go Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We did and do acknowledge the mistakeMishaps occur in every shop across the countryPeople are human and sometimes errWe sincerely apologize for the inconvenience this may have causedIt is not a common issue.In response to the customer's complaint, we offered to replace the cap, or to reimburse him if he chose to purchase one himselfWe instructed him not to drive the vehicle with the cap missingWe also offered to tow the vehicle to the shop at our expenseThe customer chose to continue driving the vehicle and declined our offer of a towInstead, the customer had a friend procure him a new oil cap and some oilThe friend, according to the customer, installed the new cap and put in the oilWhen the customer arrived at our shop later, we readily reimbursed him for the cap and oilHowever, when we checked his oil level, it was grossly over full to the precise extent of the oil the customer told us had been addedThe customer blamed this on us.Whether or not anyone had to drive forty miles at night, disrupting dinner, etc., we simply cannot answerWe received the call in the morning expressing the problem, and the customer was at the shop by mid afternoon with his receipt expecting reimbursementAccording to the customer at the time of the incident, a friend brought and installed the oil and new cap, and this was while he was at workThe complaint, while legitimate in terms of the incident itself, is exaggerated and embellished to cast a harsher light on the situation than was actually the case.We regret that this happened, although the extent of our mistake was that we forgot to install the oil capAgain, we're only humanThe customer did not lose any oil as a result of the mistakeThere was no damage as a result of this mistakeThere wasn't even a mess resulting from the mistakeThe customer was reimbursed for any and all additional expensesThe simple act of replacing the oil cap would have resolved the issue in every respectOver filling the oil was not our mistake.By way of resolution, in addition to the reimbursement already given, we will refund the amount of the service provided, which was $33.00, not $

ID# [redacted] Please see attachments for Precision Tune's response to complaint Thank you! To whom it may concern In response to the complaint about "The Clutch" installationThe new clutch is not the culprit because prior to replacing "The Clutch" the transmission received damage because the old clutch was worn out causing transmission shifting problems The purpose of a clutch is to disengage the engine from the transmission allowing the transmission(in good operation condition) to up and down shift smoothly Therefor, because the transmission was damaged prior to new clutch installation PTAC UP, WA dispute the charge and will not be responsible for transmission repair Additionally, Ms [redacted] indicated her spare tire cover was removed from her vehicleAgain, PTAC UP, WA dispute the claim because the clutch installation does not require removal of the spare tire cover Regarding the allegation made be Ms [redacted] that PTAC UP, WA agreed to a payment program is correct, except the point Ms [redacted] made indication she could drive her car during the payment agreement period is incorrectPTAC UP, WA made no such agreement, The payment agreement was to allow payments until the total due for repairs was funded and afterwords MS [redacted] would receive her vehiclePTAC UP, WA is not lending institution, but an aftermarket auto service facility Furthermore, PTAC UP, WA adheres to WA State regulation (RCW 46.71.025) pertaining customers receiving a quote prior to performing any services over $And payment for services rendered (RCW 46.71.031) See attachment for regulation detail, and copies of signed authorization to perform services and final invoice indication services rendered Also, PTAC UP, WA has been in business for the last years, and always keeps its clients informed about the progress of repairs performed on their vehicle during the entire period of service As and additional service at no charge, PTAC UP, WA detailed Ms [redacted] 's vehicle prior to returning it to her In conclusion, PTAC UP, WA disputes all claims made by Ms [redacted] and declines to perform any services without receiving payment for services rendered PTAC UP, WA Management

Complaint: [redacted] I am rejecting this response because: Roger called me and told me that a valve "broke when he touched it"The car was not leaking coolant until this pointThe car was drivable when dropped offAfter picking it up, the car is no longer drivable and has been towed to another mechanicWe have to pay them to fix these guys mistakes, and the new mechanic also thinks we have been swindled As for the lights, after telling us he was sure that replacing the headlight switch and break light switch would resolve the problem ($400), after we paid and reported it not working, he said it was known issue that the lights blink due to the IGN switchIf that was a known issue it should have been fixed FIRSTWe were not concerned as much about the lights, but the fact that we now can no longer drive this carWe have photos and videos that we are unable to upload into this form Sincerely, [redacted] ***

I am rejecting this response because: The only threats made were from the mechanics that were working at precision tune autoOne of the mechanics came and got in my face and stated that he has been shot beofore and that he served in the military insinuating that he is comfortable using fire arms to the point that Dave had to grab him and escort him out sideI took extream offensive to that comment due to all of the gun violence that the country has been dealing withThey are saying that they have employees that heard the confrontation, I was also on the phone at the time with my girlfriend and she heard everything that occurredI have hid headlights, there is no way I can touch these particular type of lights without a special type of gloveWhen I returned to the shop after noticing he didn't do the job Dave told me that he would have to order that particular type of bulb because he didn't have any in stock and wanted me to bring it back in the amSo how could he have even done the job? He only started stating that he changed my driver side headlight after I asked for my money back until the job was finished.I have my work order and my receiptAt this point there seems to be a lot of he say she sayI have documents from their store to back up everything I'm complaining aboutAnd it seems the real reason that they do not want me back on their property is so that they don't have to deal with their mistakes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Best HONEST mechanics and owners everOn 6-My car was at the precision tune in Springdale Arkansas for a fan to get replacedThey accidentally cracked the radiatorthey told me Told me it was their faultand did not charge me for any part of that accidentThey could have liedLike most mechanics doThey have always been really honest and won't do work that you don't need also they are AWESOME !!!!!

Complaint: [redacted] I am rejecting this response because:This was not disclosed to me when I had my vehicle serviceAnd that was not an apologetic response..I will pursuit further action to have this matter resolve and use this as evidence for my case.Sincerely, [redacted]

The customer came into our shop for an oil change service and stated he had a head light out Upon checking the vehicle's lights, the driver side head light was out After the oil change service was completed, we replaced the head light Upon the customer leaving, both head lights were working properly After he left, his passenger side head light stopped working We explained what we did to replace the one head light but the customer was not happy with that The customer became very belligerent with our center manager and threatened him and several employees At that point, he was asked to leave and not return Because of the customer's behavior, there is nothing further that we can do and we ask that he not return to any of our repair centers

The customer came in for a A/C performance check when doing the check there has to be Freon in vehicle to completeAfter installing all the necessary equipment to the vehicle and checking the pressures and level of Freon we determined that it could not be leak tested which is just part of the check without adding some Freon to vehicleThe customer was given a price at that time to add Freon and recheck at that time customer declinedSo we finished the service and charged customer for work that had been doneCustomer came in yesterday wanting the check again and he was told it would be the same price as before plus the charge for the appropriate amount of Freon he said that we should do the work again for free at which time I refusedWe do not work for free, we are a business that works for a profit we don't do anything for free ! It is not our fault that he wasn't prepared financially to have the full service doneIt takes time on a technicians part to hook up the machines and do all the necessary preparations to complete a performance checkWe will absolutely not refund the customer ANY money he spent at this location

I have spoken to the customer last weekWe are in process of refunding the amount for the rentalI also have it set up for the customers to drop off the vehicle in order to have it looked at by a certified GM technician this WednesdayI have all of the issues listed and all will be addressed by the GM dealershipAfter the GM dealership addresses all of the concerns we will continue with any repairs that are under Precision Tune warranty

I have received your letter requesting additional information on Mr. ***'s complaint. Mr. [redacted] came into our shop to see if we could reinstall the shader that had come off of his sun roof and was sitting in his back seat. We do not consider this type of problem to be routine... maintenance. He did not indicate that he needed any other services at the time. We told him we would be happy to attempt to reinstall it, however, we were unable to do so. We did not charge Mr. [redacted] for the time we worked on it.Before he left, Mr. [redacted] noticed we had left finger prints in the headliner and brought it to our attention. We attempted to ciean it and in doing so, it left a wet mark. He was not satisfied so we told him he could have it cleaned and we would reimburse him or pay the bill directly. We are still more than happy to pay for the cleaning in the interest of customer serviceWe have left multiple messages for Mr. [redacted] to give us a call, however we have not heard from him. Again, we would be happy to pay for the spots to be cleaned, but a replacement of the header should not be necessary.

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ I have talked to Abdel the owner and he was told [redacted] had a lawyer and was taking him to courtAbdel said they should come in and pay there bill and he will see them in courtThanks Doug Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable response at allWe will be gladly to pay the amount owed for the work completed which is the belt and the water pumpThe radiator was damaged by Precision Tune and needs to be repairedWe then will come and pay what we owe.If Abdel agrees to fix what he damagedIts unfortunate we trusted abdel and we should have read the experience his other customers had posted on GoogleAbdel and his staff told me they damaged the radiator when they flushed the water pumpwe also were told that he inspected the vehicle and he only found the water pump and belt needed to be replaced, at the time he told me this abdel never once brought up and other issues

There was a warranty dispute with the engine from the vendorThat has now been cleared and the replacement engine is orderedThe ETA of the engine is Friday 8/11/or Monday 8/14/This vehicle and these customers are top priorityWe will do everything we can to have the replacement engine installed and back to the customer by Wednesday 8/16/

Thank you for your great help in the reimbursement of my money!

Please see attached document for responseAziz KOwnerPrecision Tune Auto Care
To Whom It May Concern:
We performed an oil change on *** *** Ford F-on August 13, 2015. On
August 17, 2015, *** stopped by with the rear skid plate that had come off as it was not reinstalled properly. We took full responsibility for the problem and ordered her a new skid plate from *** *** ***. On August 18, 2015, we received the skid plate, which was one of two pieces, and was not the one that was damaged. We attempted to call *** and had to leave a message to inform her that we had to order another one and it could take one to two weeks for delivery. *** stopped by the store demanding to know why it could take up to two weeks; we gave her a copy of the *** invoice that showed that we had put in an order for the original/new rear skid plate and it was for $80.00. She insisted on getting one from *** *** *** for $and refused to wait for the one we had ordered even though there was no difference in the quality of the part.
*** was assured that there was no difference in the two parts. She was even given a copy of the invoice from ***. She was also informed that we had ordered upgraded hardware from *** ***She was also assured that driving her F-without this second skid plate for a week or two would not cause any damage. She was also offered a loaner for up to two weeks if she did not feel comfortable driving the F-150.
All of the above efforts were not appreciated by *** and she sent *** at the end of the day. He was very confrontational and also had no appreciation for what had been done and what was being offered. Needless to say, the conversation was not very productive.
The skid plate that was ordered on *** came in earlier than expected on August 22, 2015, four days after it was ordered. The district manager, Carlo M***, followed up with a phone call on Monday, August 24, and spoke with ***. He offered to get the skid plate and the hardware installed the same day but it was declined by ***

Revdex.com
PO BOX
DUPONT, WA
RE: ID ***
To Whom It May Concern;
Please refer to the details outlined in our previous response to the initial claimIn addition, we would like to clarify that a part “breaking when it is touched” is NOT the same as someone breaking the part themselves
Also, the reason we suggested not to drive the vehicle was to keep it from overheating and to avoid further damage
Roger L***
Manager
Precision Tune Auto Care
Gig Harbor, WA

I, *** *** (District Manager), contacted the customer on 8/31/@ 4:pm with no answer, I left a messageThe customer contacted me back on 8/31/@ 5:pmWe discussed the problem with the vehicleThe original complaint was that the vehicle "would not pull and runs rough"The information
below is the facts on which everything happenedUpon further diagnostics the vehicle had several diagnostic trouble codes for a Mass Air Flow Sensor, Throttle Actuator and cylinder #misfireThe technician recommended a tune up and fuel system cleaning to clean the throttle body and manually clean the mass air flow sensorCustomer was contacted via phone and authorized the repairsWhen the customer came to pick up the vehicle they had to jump it off, the battery tested goodThe customer took the vehicle and it would not start the next morningShe brought the vehicle back and after diagnosing a no start concern, the alternator fails a testThe manager gave her the option of discounting the repair at first $and then the $that she paid for the previous repairShe declined any assistance from himMy conversation continued with Ms*** and I agreed, with her permission, to replace her alternator at no charge and that would be all we would be responsible forShe agreed and we continued with the repairWe also replaced her battery because it failed a test after replacing the alternatorThe battery was bad due to the alternator not charging properlyThe customer agreed this was acceptable and that nothing else would be owedWe performed these repairs as a one time goodwill repair per Precision Tune Auto Care located at *** * *** Dr, Greenville SC The customer has signed a copy of the invoice stating that the customer does not expect any further refund or repairs at this timeIf you have any further questions regarding Ms*** *** or her vehicle, please feel free to contact meThanks.*** ***District Manager864***.com

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Description: Car Lubrication Shops

Address: 1050 W Commercial Blvd., Fort Lauderdale, Florida, United States, 33309

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