Precision Tune Auto Care

Initial Business Response /* (1000, 5, 2015/11/24) */
we have video cameras that would show if the hood was open, if she wants to see it, but more important, she does not like or trust us, so if we touch her car again things could only get worseShe needs to find someone she trusts and have them
look at the vehicleIf they say we did something wrong, that person can give me a call and I will come and look at it with them and come up with a solutionThanks Doug
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They do not deal with the issue in this response
I had to take it elsewhere and they said that the hood had been jammedIt works just fine again
They did not deal with the issue that they ruined of my tires with a bad alignment
Final Business Response /* (4000, 9, 2015/12/01) */
thank you for your responseplease have some certified mechanic call me about our bad alignment and how we can make things right
Final Consumer Response /* (3000, 11, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people treat the senior women horrible and insult them and their vehiclesI am so sorry we cannot afford on Social security a new car - and we drive older carsOr as they put it old and crappy
They need to learn how to treat the elderlyAnd my complaint stands

First of all this is the most ludacris and ridiculous complaint I've ever seen ! Second of all the customers name and/or phone number are not in my computerI need a copy of invoice number or correct name on invoice

I apologize for replying lateComplaint number #***I spoke to the customer a
couple of weeks agoAdvised customer to stop byCustomer did not come by and requested to get check mailed outI was out sick for a couple of days with health issuesCheck was mailed out on May 25th, to customers addressCheck number is ***Thank you for your understanding and sorry for any inconvenienceSincerely,
Precision Tune Auto Care
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is going to be turned into a legal matter. So at this time I can not make any comments
 
 
Sincerely
[redacted]

Our manager, [redacted], has spoken to the customer several times. Apparently back in December we did not re-attach an under car skid plate. The customer did not return to us to have it replaced. She took it upon herself to go to the Honda dealership and have it replaced. All of our work, including...

oil changes, has a warranty with it. The local Honda dealership overcharged her for installation. She then called our store looking for a refund. Originally back in December there was a discrepancy on the refund amount and the proper documentation and invoices were not turned in to us for review. After speaking to the customer, we have agreed to refund her the amount of the part which is $83.00. The customer is currently out of town and can not pick up the refund until Saturday June 3rd. The customer is taken care of at this time. Any questions or concerns, please call myself, [redacted], at 864-[redacted]. Thanks and have a great day.

I have
received your letter requesting additional information on Mr.  [redacted]'s complaint.  Mr. [redacted] came into our shop to see if we
could reinstall the shader that had come off of his sun roof and was sitting in his back seat. We do not consider this type of
problem to be routine...

maintenance. He did not  indicate that he needed any other services at  the time. 
We told him we would be happy to attempt to reinstall it, however, we were unable to do
so.  We did not charge Mr.  [redacted] for the time we worked on it.Before
he left, Mr. [redacted] noticed we had left finger
prints in the  headliner  and brought  it to our attention. We attempted to ciean it and in doing so, it left a wet  mark. 
He  was not satisfied so we told him he could have it cleaned and we would reimburse him or pay the bill directly. We are still more than happy to pay for the  cleaning 
in the  interest  of 
customer serviceWe
have left multiple messages for Mr. [redacted] to give us a call, however we have
not heard from him. Again, we would be happy to pay for the spots to be cleaned, 
but  a replacement of the header
should not be necessary.

Complaint: [redacted]I am rejecting this response because: My clutch does not work properly, I am still upset that they stole my tire cover. Also, when I went in to talk to them regarding these issues, he lost his temper instead of looking at my car to see how it was running himself.  As stated before, I saw my vehicle in his shop with the cover on the vehicle. They did give it a car wash after that day. where they did remove the spare tire to clean behind it. Have not seen my tire cover since.Sincerely,[redacted]

Regardless of the fact you fulfilled your warranty bottom line is your actions could have killed us is that not worth anything to you people what if you got to experience this and the people who were responsible just said o well you could have died but we honored our warranty  I'm not letting this go
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
The business never  offer to check the vehicle nor wanted to redo the oil change. The manager agreed that he did not do the work and can't verify that the work was done accurately. Therefore, I want a full refund. 
[redacted]

ID# [redacted]
 
Please see attachments for Precision Tune's response to complaint.
Thank you!
 
To whom it may concern...
 
In response to the complaint about "The Clutch" installation. The new clutch is not the culprit because prior to replacing "The Clutch" the transmission...

received damage because the old clutch was worn out causing transmission shifting problems. 
The purpose  of a clutch is to disengage the engine from the transmission allowing the transmission(in good operation condition) to up and down shift smoothly.
Therefor, because the transmission was damaged prior to new clutch installation PTAC UP, WA dispute the charge and will not be responsible for transmission repair. 
Additionally, Ms. [redacted] indicated her spare tire cover was removed from her vehicle. Again, PTAC UP, WA dispute the claim because the clutch installation does not require removal of the spare tire cover. 
Regarding the allegation made be Ms. [redacted] that PTAC UP, WA agreed to a payment program is correct, except the point Ms. [redacted] made indication she could drive her car during the payment agreement period is incorrect. PTAC UP, WA made no such agreement, The payment agreement was to allow payments until the total due for repairs was funded and afterwords MS. [redacted] would receive her vehicle. PTAC UP, WA is not lending institution, but an aftermarket auto service facility. 
Furthermore, PTAC UP, WA adheres to WA State regulation (RCW 46.71.025) pertaining customers receiving a quote prior to performing any services over $100. And payment for services rendered (RCW 46.71.031) See attachment for regulation detail, and copies of signed authorization to perform services and final invoice indication services rendered. 
Also, PTAC UP, WA has been in business for the last 35 years, and always keeps its clients informed about the progress of repairs performed on their vehicle during the entire period of service.
As and additional service at no charge, PTAC UP, WA detailed Ms. [redacted]'s vehicle prior to returning it to her. 
In conclusion, PTAC UP, WA disputes all claims made by Ms. [redacted] and declines to perform any services without receiving payment for services rendered. 
PTAC UP, WA
Management

Revdex.com:
We just want to keep you posted about our case.We turned the car to Precision Tune Auto Care on Wednesday, 02 August 2017, and were told that the car would be ready for pick up on Friday, 04 August 2017 (today).  We got approved for a rental car for these 3 days and were supposed to receive the reimbursement money in cash on Friday, 04 August 2017 (today) at Precision Tune Auto Care upon pick up of our vehicle.  We received a confirmation email from Precision Tune Auto Care about this authorization.Also, T[redacted] S[redacted], the District Manager, told us that the reimbursement for the previous rental car would be given to us as a check today.This afternoon Precision Tune Auto Care told us that the Chevrolet dealership still has the car and needs it until Monday, 07 August 2017.  We asked for a confirmation about the extension for the rental car, however N[redacted], the worker at Precision Tune Auto Care, said that he still needs to talk to the District Manager about getting the extension authorized and would get back to us, but he said he does not think that there is any problem.  N[redacted] also informed us that the reimbursement check for the previous rental car will be in on Monday (not what we were told by the District Manager).What is the way ahead in the event that we get the vehicle back and it still has some of the addressed issues?
Regards,
E[redacted] M[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Nothing the consumer says in this complaint is true. We have tried to contact numerous times with no response.

I have been here twice for an oil change on 2 different vehicles. Shame on me for giving them a second chance. Both times I ended up paying triple what I was told. Also was told that there were some things wrong that could not be fixed but parts had to be replaced. I will never go back. Even though I supposedly have a "lifetime" warranty on brake pads. Evidently they said they called all over town and could not find my brakes. So I was upgraded and charged for "top of the line" so my bill which was originally 120 for brake pads an an oil change was 208. And I was there at 7:50 to get in line I was told it would be 45 minutes. It was 3.5 hours later before I was called for pick up and she told me that it was done a lot sooner but she didn't have time to call me. I will never go back or ever recommend

Please read my previous reply again. I verified the service was done correctly via video footage.  He did ask to check your vehicle. I am offering to recheck it and redo it for you. There is no reason for a refund since the service was performed correctly, and we have video proof of it.

Initial Business Response /* (1000, 5, 2016/01/11) */
I have talked to Abdel the owner and he was told [redacted] had a lawyer and was taking him to court. Abdel said they should come in and pay there bill and he will see them in court. Thanks Doug
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable response at all. We will be gladly to pay the amount owed for the work completed which is the belt and the water pump. The radiator was damaged by Precision Tune and needs to be repaired. We then will come and pay what we owe.If Abdel agrees to fix what he damaged. Its unfortunate we trusted abdel and we should have read the experience his other customers had posted on Google. Abdel and his staff told me they damaged the radiator when they flushed the water pump. we also were told that he inspected the vehicle and he only found the water pump and belt needed to be replaced, at the time he told me this abdel never once brought up and other issues.

Best HONEST mechanics and owners ever. On 6-20 2016. My car was at the precision tune in Springdale Arkansas for a fan to get replaced. They accidentally cracked the radiator.. they told me. Told me it was their fault.. and did not charge me for any part of that accident. They could have lied. Like most mechanics do. They have always been really honest and won't do work that you don't need also .. they are AWESOME !!!!!

There was a warranty dispute with the engine from the vendor. That has now been cleared and the replacement engine is ordered. The ETA of the engine is Friday 8/11/17 or Monday 8/14/17. This vehicle and these customers are top priority. We will do everything we can to have the replacement engine...

installed and back to the customer by Wednesday 8/16/17.

Enclosed is a. copy
of our corporate wa.rranty informati.o
n that Mr. Lancour originally received and agreed to when he paid for the brake
service that we performed on his ve hicle . Inc.luded in the warranty information in
capital letters is the following:" . .. ... THE EXCLUSIVE
REMEDIES FOR...

ALL WARRANTY CLAIMS ARE LIMITED TO REPAIR, REPLACEMENT OR REFUND
(NOT TO EXCEED THE ORIGINAL SERVICE ORDER AMOUNT) AS SPECIFICALLY PROVIDED IN THIS WRITTEN WARRANTY. THE
CENTER AND PRECISION TUNE AUTO
CARE EXPRSSL.Y DISCLAIM ANY LIABILITY FOR ANY OTHER
EXPENSE, LOSS OR DAMAGE, WHETHER DIRECT, INCIDENT AL OR  CONSEQUENTIAL .  NO 
ONE IS AUTHORIZED TO EXTEND OR ENLARGE THESE WARRANTIES."As you can see, we havefulfilled our duty to take care of our customeraccording to the corporate guidelines that we are bound to abide by. We are very sorry forMr.Lancour's experience but
we feel that we have provided him with the accomodations that were warranted
and are not bound by further expectations of the customer.If you have any questions regarding this matter l can be reached at ###-###-####. Thank you for your
assistance in this matter.