Preferred Law, PLLC

We have worked on this file diligently and have proof from the lender in writing The only reason anything was mentioned about Mr***' wife if because of the email listed below supposedly from [redacted] clearloy stating she was the one sending email but he is the one on the loan With him stating she is sending this information without his consent or knowledge we have only requested to have a verbal conversation with him Also in the email below you will see he is wanting to proceed with our services As you can see below he has made it clear she is not to authorize anything Please advise Mr [redacted] to complete a call with us so we can get things taken care of This is a VERY time sensitive situation [redacted] 2:PM (hours ago)to me I was home when she talked with ms C [redacted] it's never been by phone ms C [redacted] told her she would call her didn't, either way my wife is not on the mortgage I am and my wife can't authorize anything I'm the one that signed up for this and signed the papers, I my wife that if you guys couldn't provide us with updates and proof then I want my money back my wife tried contacting several of Your employees and had no luck also when I tried to contact my servicer they claim you guys changed my mailing address so I been upset about that I'm a disabled veteran, and I have a son with a disability I can't afford to just give away money and have no results so, I don't know how any of this can go against me when no one at Your company ever personally talked to me it gotten anything from me except my money, from what I understand everyone's been dealing with my wife and she's showed me every email and transaction that's been going on and I don't see where you got a signed letter from me closing the case I do have the email where ms C [redacted] said she is closing the case due to the fact we wanted results our our money back so I don't know what you recommend she said we would have to talk with you from now on

Complaint: [redacted] I am rejecting this response because: They have not reached out to me and they have sat here on this website and told a pure lie!!! I'm too polished to argue back and forth with a company that apparently does not have my interest at heart I spoke with my point of contact at the beginning of august as I had to give him my home phone number that he had due to my cellphone being cut off permanently which also denied me access to my primary email account for verification purposesHe knew this and stated that was fine if there was any issues we will be contacting you I was told do what you have to do to resume payments and I will check up with you biweekly if neededEven in the event they could not reach me by email, phone they still had my address and could have sent me a letter Never received a letter stating my account was in jeopardyAnd when I created this complaint it was due to the response I received from Deanne blowing me off as if I have dollars growing out of my scalp Your a firm that deals with people who have or are at the brink of financial collapse and loosing their dream their home To tell someone they threw their money away and have to start completely over to save their home when they know damn well they did not provide dollars worth of services to their client is fraudulent The law firm that has my loan and the mortgage company both deny any contact from this firm I'm dealing with Nothing has been done on their behalf They need to send me my refund in its entirety That will allow me to deal with my critical situation that has now been birthed from this situationNow they sit here and lie and say they are reaching out to me Let my phone records and recordings show they have not returned a single phone call since I began calling them back in august Not one phone call And this further escalates this situation as far as I'm concerned There is a pattern here with what they do I'm the small percentage that gets this end of the stick Preferred law please right this situation Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Just like the entire time with Preferred Law this refund has been going on since Dec and yet the audit dept is asking for days which they are claiming Feb my question is what have they been doing for the last weeks all they do is tell you what you want to hear and they never follow throughI also read where they claim to help many people dealing with hardship they may do this but my question is if they claim to help so many then why do the have 80% negative feed back calling them frauds and how they scam people I also want everyone to be aware that I have talked to the FBI Fraud dept about Preferred Law they need to be held accountableI will agree to the audit dept til Friday Jan that will be days since this whole ordeal has started after then I will accept the Revdex.com legal services and file a lawsuit and criminal charges in violation of the MARS Rule against the law firm I am sure they are familiar with this law Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am not satisfied with the outcome, and I have not heard from anyone form preferred law please help me I'm going to lose my house, they guaranteed me a loan modification and all they did was take my money for my mortgage Sincerely, [redacted] ***

The above referenced clients are inaccurate in their complaint Mr [redacted] and Ms [redacted] became a client on June 1, Once they discussed their current circumstances they were emailed a very extensive Service Retainer that outlines our services VERY clearly as well as offers detailed information on how the fees charged are disbursed The borrowers signed this agreement (indicating they had read the agreement in its entirety) in this document it is very detailed as to the services offered as well as the extent Nowhere in the agreement does it indicate we are a government program As June 1, a very detailed welcome call was completed during this call they were asked a series of questions to help us understand their current circumstances Not one time did they question the company and it being part of a government program? They were also verbally given a list of documents needed to start the process; this was also emailed to them Also on that day a Qualified Written Request as well as a cease and desist were drafted and forwarded to Wells Fargo on behalf of the borrowers If they refer to the fee agreement/service retainer it will proved details as to what fees were disbursed to PL to draft these From there several calls were made to WF regarding the current status of the loan and all information was passed along to the borrowers each time a call was made on their behalf The contact made to the Lender on behalf of the clients consists of the following dates: 6/8/2015,6/15/15, 6/16/15, 6/30/15, 7/2/15, 7.16.15, 7/24/15, 8/6/15, 8/20/15, 8/26/15, 9/14/15, 9/16/15, 9/30/15, 10/1/15, 10/7/15, 10/8/15, 10/22/15, 10/26/15, 10/29/15, 11/6/(client called and canceled.) Borrowers were contacted weekly and the last months before canceling they were contacted daily The borrowers have been up and down throughout the entire processWe definitely handled the file diligently and in their best interestAlso due to the dissatisfaction we have offered a partial refund on two separate occasions (12/23/& 12/28/15) both of which have gone unanswered Our partial refund offer still stands but we need to hear from them regarding there acceptance of the offer

Mrs [redacted] is still an active clientWe have reached out to her regarding her questions and concerns

As stated previously we worked very diligently and accurately on behalf of Mr [redacted] However once a client stops responding we are not able to obtain vital information to keep the file open Therefore we are required to send letters by USPS mail which were sent We also sent SEVERAL emails which went unanswered from June 30th-Aug As well as several calls from both the billing department and his file managerAt which time we had no choice but to close his file for lack of follow up on his end He finally then reached out to us Sept 30, at which time he was told the file was closed for lack of payment and contact He has since called and left several unpleasant voice mails Then on September 2, he spoke with a representative in our office regarding us reopening his file at which time he became very agitated and starting hitting things and using profanity Obviously we want to end this amicably for both parties involved but need his cooperation to do so Work was completed on his behalf which was paid for by the payments he did make to our office However we have let him know we are more than happy to look at a possible refundBut need him to respond with the necessary paperwork so we can process his request This information has been sent a SECOND TIME Please ask him to reach out to us so we can resolve the matter

We worked very diligently and accurately on behalf of Mr [redacted] Even after finding out he had given us extremely inaccurate information regarding his home and the options he had previously been offered All of this information was verfiied with the Attorney handeling Mr [redacted] s file within the Lender Office At the time we informed Mr [redacted] of the outcome of his file, he indicated immediatley he wanted a refund ALL of the necessary steps were taken in getting Mr [redacted] the necessary paperwork as well as the follow up after we processed it on our endWe responded to hom in writing via our Audit Department on July 14, At that time we informed Mr [redacted] we were not able to offer a FULL refund due to the inaccruate information he gave in the beginning and due to the amount of work done on his behalf But that Management had offered a partial refund in the amount of $ [redacted] Mr [redacted] responded almost immediately stating he expected 50% We of course immediately responded letting him know again a full refund could not be offered That is the last time we heard from him Again we are more than happy to refund the $ [redacted] but we need him to respond to us

We are happy to look at refund options Please refer them to our audit department ext or email at [email protected]

ttell "successful" stopping of my foreclosure sales (all of them) were done by me filing for bankruptcy at the last minute It was not done by their group Additionally, I have never defaultedFurthermore, I did not request payments to stop Additionally, this group gaurantees a modification I did not get one How is this a difficult concept? Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Ms [redacted] became a client on November 25, We worked accurately and diligently on her behalf But lack of cooperation on her part regarding documentation posed a huge issue on her file As well as her failing to take cation regarding the foreclosure sale dateAlso she is inaccurate in the amount she paid us The correct amount is $ [redacted] But again due to her lack of contact, communication and untimely response to document requests were were unable to obtain a modification on her behalf Below you will see some of the timelines in us attempting to communicate with Ms [redacted] A welcome call and email were sent the same day regarding documentation needed to proceed on her file Several calls and emails were sent to Ms [redacted] regarding the documentation needed, then finally on December 27, SOME documentation did come in But additional was STILL needed for us to proceed Again January 13, we sent her an email and left a voice mail regarding the items still needed to proceed (WE ALSO LET HER KNOW WHILE WE ARE WAITING FOR THE REMAINDER DOCUMENTS OTHERS ARE BECOMING EXPIRED WHICH WILL NEED TO BE UPDATED BEFORE WE COULD PROCEED) Nothing came over from her in the several days to follow, despite the fact several calls and emails were made and sent Finally Feb 25, we were able to go over the documents STILL needed since the year prior and get what was needed to proceed We also informed Ms [redacted] to send her updated bank statements, pay stubs and utility bills on a monthly basis until we had a decision She neglected to do so, getting documents from her took weeks sometimes months As of May 8, additional items were requested by her lender and the request went out to her as wellShe did comply quickly and we were able to get a complete packet in review Then May 29, we followed up with her Lender whom again requested additional information We immediately reached out to Ms [redacted] with the requests Then she failed to make our office payments so her file was placed on a billing hold from June 2014-June 9, We followed up again with her Lender and found out even more documents were now needed and of course requested these from herJune 18, the documents came in and the file was again deemed complete File was in underwriting review with the lender from June 13, to July 18, But again she failed to make timely payments so her file was again placed on hold for lack of payment within our office July 28, she called in to take care of the payment and get her file off hold While file was on hold we received additional requests from her Lender which we made her aware of immediately again reiterating when she called in regarding payment Several calls and emails went out to her in the meantime that went completely unanswered Finally we mailed her a day to close letter August 5, letting her know what was needed and her file would be closed within the next days if she failed to respond August 15, documents started to come in via fax assuming she received our letter informing her we would close Everything was forwarded to the lender and a follow up call went out August 21, with another list of documents These document request cycles continued on for several months Sometimes we were able to reach her and other times she wouldn't respond for weeks Looking at the notes on the file I can see weekly calls and emails went out to her regarding what was needed for us to proceed Then December 17, we were informed the property had a foreclosure sale date for February 10, Of course we informed Ms [redacted] immediately she was not available so a voice mail and email were sent She sent in the request information December 30, it was forwarded to the Lender immediately As of January 16, her file was denied due to investor guidelines as well as other issues We felt confident we could appeal on behalf of Ms [redacted] so we started to prepare her for what was needed in order for us to proceed And due to the appeal period we were able to get the sale date postponed to allow time for the appeal process We also let her know due to her previous Bankruptcy she had filed we needed additional information regarding that and if she reaffirmed the debtOn February 10, she stated she was unclear and would attempt to get in contact with them and follow up with us once she spoke to them She in turn gave us contact information for her Bankruptcy attorney whom stated Ms [redacted] did reaffirm the debt but because she did not return the necessary forms back signed and they were never able to reach her so the debt was not technically reaffirmed We still agreed we would do what we could for Ms [redacted] After that information was relayed it became even more difficult to reach her Several calls went out over the month of March finally she reached out to us on March 30, which we spoke to her about the items STILL needed She never sent anything then April 8, she called in and we AGAIN went over what was needed to proceedSeveral calls and emails were sent the month of April nothing Then May same thing calls and emails were sent 3-times a week regarding what was needed Then June 4, Ms [redacted] sent an apology email regarding her lack of contact and persistence in sending documents as well as the fact she had received information they had set another foreclosure sale date She also asked in the email for us to respond with the update list although we had sent it at least times prior But we did we immediately sent the list of documents needed to proceed within minutes of the prior email Finally June 8, documents started to come in via fax However the documents sent in were not complete and accurate according to the requestWe reached out to her immediately and also reconfirmed the new foreclosure sale date set for June 23, a detailed conversation took place with her and the assigned negotiator on June 9th regarding the documents received and what was STILL needed to get the foreclosure postponed or put on hold She made it very clear verbally and through email she could not comply with the document request due to personal circumstances Due to her not being able to comply she was in a bind regarding the sale date set for June 23, we went over what she could do and the fact we had a third party we could refer her to so she could file bankruptcy Pros Se since she had no other options We went over this in GREAT detail with her she stated she understood her options and her exact response to the options was " I do not believe my home will sell tomorrow because there are other homes in the area that have been vacant for years and never sold We let her know she needed to do something about the sale date or her home would be sold at auction We were extremely detailed in the information we passed along to Ms [redacted] and she neglected to move forward with the options provided which we let her know her home would be sold if she failed to take action She understood 100% the risk she was taking and we continued to follow up with her regarding the home being sold in finding out whom the purchaser as well as the time left she had before she needed to vacate Then June 26, we did receive information that a rental option may be available to her but she needed to reach out to them directly to inquire about those options, so we contacted her directly and passed the information we were given to her so she could reach out to them directly Again we are not happy with the outcome of Ms [redacted] 's file but as you can we we worked accurately and diligently on her behalf If she would have followed through on sending documents in a more timely manner we could have got the sale date postponed Even with that being said we still gave her options and she neglected to proceed Leaving no other option than the home going to foreclosure sale

We have reached out to Ms [redacted] regarding her request and are currently reviewing her file for refund options

This client was given the refund promised A check was mailed out to her on June 11, via certified mail She should be receiving the check any day If she has not received this check by Friday we would ask her to contact our audit department or office to have them track the check for delivery She can also reach out to us for a copy of the check that was mailed as well as a tracking number used to mail it

Mr [redacted] became a client April 1, April 4, a cease and desist as well as a Qualified Written Request were sent to Wells Fargo immediately after him becoming a client Client was also given a very detailed list of documentation that would also be needed in additional to what we had on file in order to complete a full packet to send to the lender on his behalf We finally received the necessary documents on June We finalized the packet an forwarded it to Wells Fargo June 16, Then the file was transferred to AHLC negotiations department This is where the file would remain until it is approved We continued to follow up on the file on a weekly basis as well as reaching out to the borrowers weekly to ensure they were kept informed regarding the status Then April 28, a letter was received via certified mail requesting the file to be closed which also indicated he was requesting a refund of fees paid This letter caught us completely off gurard as we had still been following up on the file very regularly, and were waiting for documentation to come from the borrower An email was forwarded to our Audit Department immdediatly upon receiving the notice, which included refund request forms And a letter was mailed out to the Borrower which we do not show was responded to It also indicated the refund forms needed to be returned in order to process his request, and they were attached to the same email This email went unresponded to Therefore we never reviewed the above referenced client We did reach out to the client again via email today (December 28, 2015) again we attached the necessary forms that need to be filled out and returned We would like to work things out in a amicably fashion but need the client to respond

Mr [redacted] became a client in June of we worked very diligently and accurately on Mr***s behalf until the time HE requested to close his file and prematurely opt out of the process on September 13, At the time he called into us he canceled our services as per the conversation he had decided to sale the home rather than attempt to retain the property through our services At the time of cancellation he did not indicate he wanted to be reviewed for a refund, or we most definitely would have sent the necessary forms needed to start the refund process If Mr [redacted] still wants to seek a refund please have him reach out to us regarding his request so we can get the process started for him

Complaint: [redacted] I am rejecting this response because:When we first talked to them, their representative named Rod informed us that the issue can be taken care of in 4 months, we had two loans, the first and the second.We asked them to help us with a modification with our second mortgage, and not the first. After they collected pre-payments for their services, and collected all the documentation from us,they informed us on the phone that they were not able to negotiate a deal for us since we were not late for the first. Until we became late for the first, they said that the second will not work with us.We did exactly what they instructed us to do, that was our biggest mistake. Every time we submitted any documents to them to them, it took them 4 to 6 weeks before anyone and we had to go chasing after them to get anyinformation whatsoever, nobody follow up or let us know what was going on, even though we did all the calling to find out what was happening. Every time we got hold of someone, they asked us for additional information, after the information gets send to them, nobody return our calls before we call them.Thru this time, we also found out that in California, there's a law that says no one should collect any fees before the entire modification is settle and closed.California Civil Code, section 2944.6(a)Preferred Law Team did, they charged our checking account for 4 months, and nothing was ever accomplished. After 9 months, I started to really question what was going on. They have informed us that the whole modification will only take 4 months. at the beginning to the end. Same thing again, no return phone calls or emails.They did not even mentioned that they will not charged us as per California law, they said in order to ask them for help, we needed to give them our checking account number so they can have an automatic debit each month.In the beginning of April 2015, we contacted the banks to find out what was going on? and one of the banks informed us that Preferred Law had send them one letter only at the beginning of 2014, and nothing else.and the second bank had declined the modification in January of 2015 and they had closed their case with us. The only way for us was to take over their entire modification ourselves, and work with the bank directly.A certified letter of cease and desist was send to Preferred Law in April of 2015 and we informed them to close our file and refund all our money.They did not respond again. The first email was received from them was December 28, 2015 after we filed this complaint. The banks informed us that we don't have to be late on both loans in order to ask for modification on the second.We finally had to take over the entire modification ourselves and we had the entire paperwork done in less than 6 months.Preferred Law is practicing law in California and so far, we have not seen a California Bar License. We have also reported them to the California District Attorney's office.Sincerely, [redacted]

We have handled all aspects of Mr***' file accurately and with due diligence His file is in review and we have provided Mr [redacted] with proof of this He has also stated the request to close his file was made by his wife (whom is not on the loan or file) so we have asked Mr [redacted] to reach out to us personally regarding any additional concerns so we can move forward with the services he signed up for

We are not able to offer a refund in the amount of $2,due to the extensive amount of work done on behalf of Mr*** & Mrs*** Again as previously stated they initially became a client on June 8, Previous to this date they signed a VERY DETAILED SERVICE RETAINER This not only explains the services offered in GREAT detail but also explains the fees and how they are disbursed This retainer included four phases and provides a very detailed breakdown of each phase We completed all four phases of the agreement on behalf of Mr*** and Mrs*** We handled there file competently and accurately Prior to them prematurely opting out of the process we had been requesting updated documents from them on a bi-weekly basis which went unanswered or responded to with questions rather than what was needed to proceed We have also reached out to them regarding their request and are currently offering a partial refund but need them to respond regardnig the acceptance of the refund We want to end our client relationship on a good note Please ask they reach out to us so we can handle this amicably in a manner all parties can agree

This complaint has caught us completely off guard We worked very diligently and accurately on the clients behalf Due to our efforts we did get them a workout option, providing them with the details on February 3, At the time the details were given to the client they seemed
fine with the outcome We also show this borrower to have been in an active Bankruptcy which was also played a roll in the outcome We do not see anything done inaccurately on there behalf Also they have never reached out to us directly regarding any frustration or request for a refund As stated previously this file has been closed with us since Feb 3rd, which is the same date the borrower was approved.Also we are finding the amount paid listed in the complaint to also be inaccurate?

Complaint: ***They did not do anything for home modificationI stopped responding because nothing was being doneI have faxed over personal documents once every month's including my death certificate and I sent over my father's death certificate several timesI'm not going to keep faxing over personal information that they are not to my lender'sMy lender's told me that they only contacted them times throughout the year's of this so called home modificationMy lender's were the one's that told me to contact the authorities on them because they weren't doing nothing with the modification or negotiations took place between lenders or preferred lawI have all of my emails from preferred law savedThere isn't any modification documents or anything sent from my lender's to themThey only contacted me about my payments to them every month every, I started to get a bad feeling aBOUT THEM I ALWAYS HAD DIFFERENT PEOPLE AS MY NEW NEGOTIATERONE TIME A GUY CONTACTED ME SAYING THEY NEEDED MY PERSONAL DOCUMENT'S I TOLD HIM IFAXED IT OVER DAY'S AGO YOU GUY'S SENT ME AN EMAIL S SAYING YOU GUYS RECIEVED IT AND YOU ARE STARTINGTHE NEGOTIATION PROCESSI WAS REALLY HOPING THEESE PEOPLE WERENT GOING TO CHEAT ME LIKE THIS AND THEY DIDTHEY HAVE NOT DONE ANY SERVICES BUT TOOK MMONEY KNOWING THAT ALL I WANTED TO DO WAS SAVE MY HOMErejecting this YOU CAN CONTACT MY LENDERS ALSOresponse because:
Sincerely,
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