Preferred Law, PLLC

MR*** BECAME A CLIENT SEPT23, WE ACTIVELY WORKED ON HIS BEHALF FOR OVER TWO YEARS NOT CLOSING HIS FILE UNTIL APRIL WE ALSO STOPPED SEVERAL FORECLOSURE SALE DATES ON HIS BEHALF AND STOPPED TAKING PAYMENT FROM HIM MONTHS PRIOR TO CLOSING (WHICH WAS HIS REQUEST) HE ASKED WE WORK THE FILE UNTIL WE SUCCESSFULLY STOPPED THE FINAL FORECLOSURE SALE DATE SET ON 3/30/WHICH WE DID WITH ALL DUE DILIGENCE YOU CAN SEE FROM THE TIME FRAME IN WHICH HE WAS A CLIENT THE AMOUNT OF WORK WE COMPLETED ON HIS BEHALF AND YES HE WAS GIVEN A GUARANTEE LETTER BACK IN HOWEVER THIS LETTER IS VERY SPECIFIC REGARDING THE GUARANTEE AS WELL AS THE STIPULATIONS THESE STIPULATIONS WERE NOT HELD UP ON MR***'S END HE DEFAULTED ON PAYMENTS WITH OUR OFFICE IN JANUARY OF 2014, AT THAT TIME THE GUARANTEE BECAME NULL AND VOID NOW WE WANT TO END OUR RELATIONSHIP WITH MR *** ON A GOOD NOTE AND FAIR FOR ALL PARTIES BUT THE REFUND HE IS REQUESTING IS NOT POSSIBLE DUE TO THE AMOUNT OF BILLABLE HOURS COMPLETED ON HIS BEHALF OUR PREVIOUS OFFER STILL STANDS

Per the details in the file we worked accurately and diligently on behalf of Mr*** We want to end our relationship in a way that is fair for all parties We have sent the necessary forms to the client regarding there request and are happy to look at options for them However
they are inaccurate in the amount they actually paid The amount paid is $2,due to two separate checks returning for insufficent funds

We have yet to hear from the borrower regarding his request for a refund We do have forms that need to be filled out in order to review him for a refund Our audit department reached out to him via email on Oct 21st and we have yet to receive a response Again we are more than happy to look at a possible refund but we need him to respond to our request The contact information for our Audit Department is as follows Phone 1-888-980-Email [email protected]

Complaint: ***
I am rejecting this response because:The reason I opted out was because after $2,and a few brief phone conversations the bank was moving ahead with the foreclosureThe one reason I was using them was to prevent foreclosure and that was what I was told they would do for meI have now worked things out on my own with the bank without having to sale my homeThe very statement in my complaint that I wanted a Full Refund should be evident that my goal is just that.I contacted them through email days ago and have yet to hear a response
Sincerely,
*** ***

The documents were signed and returned 3/06/and returned this day as well She agreed to the refund amount and there is no disclosure on time frames within the document The refund of $which both parties agreed on will be mailed per the agreement on file If the Revdex.com would like to see the paperwork signed less than days ago we are more than happy to provide it

We worked accurately and diligently on behalf of Mr*** we also stopped payment for severall months while work was still being completed on behalf of Mr*** He has complained previously regarding the same manner and we kindly asked he provide proof of the guarantee letter he received
from Preferred Law PLLC as we do not show one on file However we have indicated if he is able to send us a copy we are more than happy to reevaluate his request Please ask him to follow up with us We have also sent a letter to him via mail and email T

Complaint: ***
I am rejecting this response because:I should get a full
refund ! This company "claimed" they did work in my case but they did nothing !!!!! I was told as soon as I sent my information in during the very beginning the forecloser would b stopped immediately! My forecloser was never stopped and the condo was taken out from me !!! There is no way for me to get my condo back now that is it bank owner!!! Everytime I talk to preferred law their reply was " will have submitted your information " months later my condo was bank owner!!!! I spoke w BOA they never received any information !!! There was a time when someone went to condo and took pictures outside and I flipped out called preferred law letting them know and they stated it was someone from their company which it turned out to b someone from Bank of America auction company and after a fee days after my condo was listed for auction by the bank! So preferred law straight up lied !!! The money I paid preferred law was for a completed job !!! The job was not completed therefore I should not have to pay this company anything!!! Now this company was to give me the run around abt doing te right thing ! They had plenty of time and all the information they needed from me to do their job but did not! Now they want to keep money for doing nothing !!! Like I told preferred law if I had this to do over is choose a different company !! Cause I was told I had nothing to worry abt I'd keep my condo and the foreclose would b stop "immediately " !!! I WANT MY FULL REFUND BACK !!!! This company is a scam!!! They are also liars giving information ! I was told refund process would take days but my request was put in for a refund March 12th ! They are quick to take your money but not give it back when they don't do their job!!! Bottom line I was paying them to stop my forecloser on my home and they failed to do that so I should not have to pay anything !!! It's an incomplete job !!!! I want my full refund!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I haven't received paymentI've been in touch with them,no answerThey haven't returned my call
Sincerely,
Kimberly B***

We worked on behalf of Mr*** on several levels and all work was completed competently and accuratley on his behalf We have been in the process of auditing Mr***s file for a possible refund and have reached out to him via email We are looking forward to hearing back from him so we
can get this taken care of in a way that is fair for all partiesPlease pass him the message and ask he follow up with us

Again clients response is inaccurate. And if she felt we did nothing why did she just stop answering instead of demanding things in February? BELOW YOU WILL FIND A TIME LINE OF THE WORK COMPLETED VERY DILIGENTLY ON BEHALF OF MISS ***!CLIENT CAME ABOARD 1/30/2015WELCOME CALL COMPLETED AND DOCUMENTS REQ 1/30/2015CEASE AND DESIST, QUALIFIED WRITTEN REQ, AND BORROWERS AUTHORIZATION WERE DRAFTED ON HER BEHALF AND SENT TO HER LENDER 2/3/152/4/FOLLOW UP CALL CLIENT CLAIMED SHE REC'VD NO EMAIL ALTHOUGH IT NEVER RETURNED2/9/WE CONTACT HER LENDER (CHASE) AND COMPLETED A VERY THOROUGH VERIFICATION OF MORTGAGE INFORMATION2/10/CALLED CLIENT TO SEE HOW DOCUMENTS ARE GOING SHE THEN CLAIMED SHE NEEDED THEM MAILED OUT USPS RATHER THAN EMAIL. PACKAGE PREPARED AND MAILED SAME DAY2/12/CLIENT SENT 25% OF THE DOCUMENTS REQUESTED2/18/ANOTHER CALL AND EMAIL REGARDING THE DOCUMENTS STILL NEEDED2/19/ANOTHER CALL REGARDING DOCS NO ANSWER VM LEFT2/23/ANOTHER CALL REGARDING THE REMAINDER OF HER DOCS STILL NEEDED NO ANSWER VM LEFT2/25/ANOTHER CALL AND EMAIL SENT REGARDING HER LACK OF FOLLOW UP AND DOCUMENTS NEEDED (AS YOU CAN SEE THIS WENT ON HER ENTIRE TIME AS A CLIENT)3/4/ANOTHER CALL AND EMAIL SENT REGARDING HER LACK OF FOLLOW UP AND DOCUMENTS NEEDED 3/5/CORRESPONDENCE FROM CHASE RECEIVED WITHIN OUR OFFICE FOR HER3/5/ANOTHER CALL TO LENDER TO VERIFY INFORMATION AND CHECK FC STATUS SINCE CLIENT IS STILL NOT SENDING WHAT IS NEEDED3/11/ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH3/11/15 ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH3/18/15 ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH3/19/15 ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH3/23/SOME DOCS CAME IN BUT STILL NEEDED MANY MORE3/27/15 ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH3/30/15 ANOTHER CALL AND EMAIL REGARDING SAME DOCS STILL NEED FOR OVER A MONTH4/3/ANOTHER CALL TO LENDER TO VERIFY INFORMATION AND CHECK FC STATUS SINCE CLIENT IS STILL NOT SENDING WHAT IS NEEDED4/6/ANOTHER CALL REGARDING DOCS NEEDED AND SPOKE TO CLIENT REGARDING THE HOME OWNERS INSURANCE 4/7/SOME DOCS RECEIVED 4/14/15 SOME DOCS RECEIVED 4/17/15 SOME DOCS RECEIVED 4/17/15 SOME DOCS RECEIVED 4/17/ANOTHER CALL REGARDING DOCS NEEDED 4/21/ANOTHER CALL REGARDING DOCS NEEDED4/28/15 ANOTHER CALL TO LENDER TO VERIFY INFORMATION AND CHECK FC STATUS SINCE CLIENT IS STILL NOT SENDING WHAT IS NEEDED4/29/15 ANOTHER CALL REGARDING DOCS NEEDE5/1/15 ANOTHER CALL REGARDING DOCS NEEDED5/12/15 ANOTHER CALL TO LENDER TO VERIFY INFORMATION AND CHECK FC STATUS SINCE CLIENT IS STILL NOT SENDING WHAT IS NEEDED5/14/15 ANOTHER CALL REGARDING DOCS NEEDED5/28/INCOMPLETE DOCUMENTS RECEIVED 6/18/FINALLY RECEIVED PAY STUBS SO WE COULD COMPLETE A FINANCIAL REVIEW6/22/15 ANOTHER CALL REGARDING DOCS NEEDED6/22/EMAIL SENT AS WELL FOR DOCS STILL NEEDED6/22/FINANCIALS DONE NEEDED TO GO OVER WITH CLIENT 6/22/LEFT VM FOR CLIENT TO GO OVER THE DTI FIGURES7/2/ANOTHER CALL TO LENDER TO VERIFY INFORMATION AND CHECK FC STATUS SINCE CLIENT IS STILL NOT SENDING WHAT IS NEEDEDTHE REMAINDER OF JULY CLIENTS PHONE DISCONNECTED NOT ABLE TO REACH HER AT ALL STILL NEEDED DOCS8/12/CLIENTS PAYMENT DECLINED FILE WENT ON HOLD8/13/ANOTHER CALL REGARDING DOCS NEEDED (STILL MONTHS LATER !!!!!!!)8/13/ANOTHER CALL TO LENDER TO CHECK THE FORECLOSURE SINCE CLIENT IS NOT RESPONDING TO DOCUMENT REQUESTS9/2/FINALLY WE GOT DOCUMENTS AND WERE ABLE TO COMPLETE HER PACKET ON HER BEHALF AND FORWARD IT TO CHASE!9/16/NOT ABLE TO LEAVE VM DUE TO VM BEING FULL9/23/SAME AS 9/16/1510/15-10/29/LEFT SEVERAL VM'S FOR CLIENT TO REACH OUT TO US AS CHASE HAD NEEDED AN UPDATED HARDSHIPEMAILS ALSO SENT 11/23/CLIENT GOES ON HOLD AGAIN FOR LACK OF PAYMENT11/27/ANOTHER CALL TO THE LENDER TO CHECK THE STATUS OF THE PACKET SENT12/4/CLIENT EMAILED STATING SHE HAD NO FUNDS FILE WENT ON HOLDSO AS YOU CAN SEE WE WAITING AN ENTIRE YEAR TO GET ITEMS FROM THIS CLIENT. THESE NOTES PROVE HER CLAIM IS COMPLETELY INVALID12/18/CLIENTS FINALLY REWORKS THE HARDSHIP SO WE CAN MOVE TO THE NEXT STAGE (NEGOTIATIONS)12/29/CHASE CALLED IN TO OUR OFFICE REGARDING CLARIFICATION ALSO DOCUMENTS REQUESTED BY LENDER12/29/EMAIL AND CALL TO CLIENT REGARDING REQUESTS FROM CHASE1/4/FOLLOW UP CALL AND EMAIL REGARDING WHAT IS NEEDED 1/11/16 FOLLOW UP CALL AND EMAIL REGARDING WHAT IS NEEDED 1/19/INACCURATE DOCUMENTS SENT CALL AND EMAIL TO CLIENT TO EXPLAIN IN DETAIL1/26/CALLED CHASE TO SEE IF PACKET IS STILL IN REVIEW SINCE CLIENT STILL HAS NOT SENT WHAT WAS NEEDED1/26/FOLLOW UP CALL AND EMAIL REGARDING WHAT IS NEEDED2/3/CHASE CALLED TO SEE IF CLIENT SENT DOCS -- SHE DIDN'T2/9/FINALLY THE DOCUMENT COMES IN AND SENT TO CHASE IMM2/17/CALLED CHASE TO CHECK STATUS----FILE IN FULL REVIEW2/17/CLIENT INFORMED OF STATUS2/24/CALLED CHASE TO CHECK STATUS----FILE IN FULL REVIEW2/24/CLIENT INFORMED OF STATUS3/2/CHASE CALLED IN NEEDED CLARIFICATION ON SOME THINGS3/2/CALL AND EMAIL TO BORROWER TO GO OVER ITEMS NEEDED3/7/CLIENT EMAILED ASKING FOR ADVISE IN LETTER OF EXPLANATION3/14/EMAIL AND CALL TO CLIENT ON ITEMS STILL NEEDED3/14/CLIENT RESPONDS AND STATES SHE NEEDS MORE TIME3/16/CLIENTS PAYMENT DECLINES AGAIN AND FILE GOES ON HOLD AGAIN3/18/CLIENTS SETS PAYMENT UP DECLINES AGAIN FILE STILL IN HOLD3/18/CLIENT INDICATES SHE HAS NOT MONEY TO PAY FILE STAYS ON HOLD3/21/CLIENT CAN FINALLY PAY FEES FILE GOES OFF HOLD3/22/CALLED AND EMAILED CLIENT TO GO OVER THE DOCS STILL NEEDED3/29/CLIENT EMAILS AND STATES HER FATHER PASSED AWAY AND AGAIN NEEDS ADVICE ON HOW TO PROCEED3/29/EMAIL SENT TO CLIENT OFFERING TIME FOR HER TO PROCESS THE PASSING OF HER FATHER AND TO LET US KNOW ONCE THINGS HAVE SETTLED DOWN4/5/EMAILED CLIENT TO SEE HOW THINGS WERE GOING4/6/CLIENT EMAILS AS STATES HER FATHER WAS JUST BURIED AND NEEDS MORE TIME4/12/EMAILED CLIENT REGARDING DOCS NEEDED4/15/PAYMENT DECLINES AGAIN FILE ON HOLD4/20/CLIENT EMAILS STATING SHE HAS NO FUNDS BUT KNOWS THE FILE WILL REMAIN ON HOLD4/22/PAYMENT RECEIVED FILE OFF HOLD4/22/ANOTHER CALL REGARDING HER DAD'S DEATH CERT TO SEND TO CHASE4/29/16 ANOTHER CALL REGARDING HER DAD'S DEATH CERT TO SEND TO CHASE5/6/16 ANOTHER CALL REGARDING HER DAD'S DEATH CERT TO SEND TO CHASE5/10/PAYMENT DECLINES AGAIN AND FILE ON HOLD5/24/CONTACTED CLIENT REGARDING PAYMENT AND HOLD6/1/EMAIL SENT REGARDING HOLD STATUS AND THIS CONTINUED UNTIL CLIENT JUST QUIT RESPONDING AND PAYING. THIS TIME LINE PROVES THE FACT WE WORK BEYOND DILIGENTLY ON THIS CLIENT'S BEHALF. THE ONLY REASON WHY SHE IS WHERE SHE IS, IS DUE TO LACK OF FOLLOW UP ON HER END. IF WE FELT A REFUND WAS WARRANTED WE WOULD OFFER A PARTIALBUT AS YOU CAN SEE FROM THE TIMELINE THE ONLY ONE THAT HANDLED THINGS IMPROPERLY WAS HER

Our office spoke to this client on four separate occasions regarding her file and the status Not one time was anything mentioned regarding her being unhappy with our services If she would like her file closed and us to look at refunding any funds she needs to indicate suchAs for the conversation that took place on 1/17/things seem to be in order. If we do not hear from the client regarding her frustrations within hours we will close her file and review for refund options

As we stated before we want to work things out with the ***s in a amicable fashion but we need him to respond to us As Mr*** stated he did mail us a cease and desist in April of which prevented us from reaching out to him directly So we mailed a response letter to the Attorney that was listed on the cease and desist, *** *** ***, *.*** *** *** *** *** *** *** ** *** We never received a response from Mr*** *** And due to the cease and desist we are NOT able to reach out to the borrowers directly Again we are more than happy to look at a refund but we need him to reach out to us regarding his request Work was completed on behalf of Mr*** and was done very diligently and accurately, however we want to end our business relationship on a good note so we are offering a partial refund of $***

This complaint caught us off guard as this client requested our office re-open his file The same day he reached out to our office regarding reopening he contacted the Revdex.com Now we understand Mr***'s frustration but he needs to understand he was more than 60+ days delinquent with our
office Several calls were made regarding the billing status that went unanswered on his end We of course worked on his behalf with all due diligence but when a client is not paying or responding to document requests, keeping the file open is not an optionNot only our billing department but his file manager reached out to him on several occasions over the days of delinquency We want to end our client relationship on a good note so we have reached out to Mr*** regarding a possible outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes I just received a check from the company and hopefully it dosen't bounce or I will be emailing you again Revdex.com for your services.
Sincerely,
Kimberly B***

Complaint: [redacted]
I am rejecting this response because:  They have not reached out to me and they have sat here on this website and told a pure lie!!!  I'm too polished to argue back and forth with a company that apparently does not have my interest at heart.  I spoke with my point of contact at the beginning of august as I had to give him my home phone number that he had due to my cellphone being cut off permanently which also denied me access to my primary email account for verification purposes. He knew this and stated that was fine if there was any issues we will be contacting you.  I was told do what you have to do to resume payments and I will check up with you biweekly if needed. Even in the event they could not reach me by email, phone they still had my address and could have sent me a letter.  Never received a letter stating my account was in jeopardy. And when I created this complaint it was due to the response I received from Deanne blowing me off as if I have 1300 dollars growing out of my scalp.   Your a firm that deals with people who have or are at the brink of financial collapse and loosing their dream their home.  To tell someone they threw their money away and have to start completely over to save their home when they know damn well they did not provide 1300 dollars worth of services to their client is fraudulent.  The law firm that has my loan and the mortgage company both deny any contact from this firm I'm dealing with.  Nothing has been done on their behalf.  They need to send me my refund in its entirety.  That will allow me to deal with my critical situation that has now been birthed from this situation. Now they sit here and lie and say they are reaching out to me.  Let my phone records and recordings show they have not returned a single phone call since I began calling them back in august.  Not one phone call.  And this further escalates this situation  as far as I'm concerned.  There is a pattern here with what they do.  I'm the small percentage that gets this end of the stick.  Preferred law please right this situation.
Sincerely,
[redacted]

The refund previously mailed out to the client was returned to our office 6.22.15 via USPS for incorrect addressing.  The check will go out in today's mail and the client will receive confirmation via email to include a new tracking number.

Mr. [redacted] became a client Jan 12, 2015,  American Home Loan Counselors  worked very dilegently and accurately on Mr. [redacted]'s file.  At the time Mr. [redacted] became a client we informed him immediately on Jan 12, 2015  of all documentation that was needed to proceed on his file....

He was notified by both phone and email.  This initial contact when unresponded to and follow up calls were made on the following dates, Jan 14, 2015 and Jan 15, 2015 this date was our first verbal contact with the cleint.  Again all documentation was explained in detail to Mr. [redacted].  On Jan 30, 2015 all documentation was received and his file was forwarded to the lender on February 2, 2015.  From that point the file was followed up on weekly and the borrower was made aware of any and all updates on a weekly basis, either by phone, voice mail or email.  We were aware of Mr. [redacted]'s health issues and were very sensitive to his situation, so of course gae him additional time when it came to sending in documents and making payments.  On April 14, 2015 we were informed by the lender additional information was needed in order for them to proceed with the modification review.  Of course this information was passed immediately on to Mr. [redacted] the same day April 14, 2015.  This request went unanswered and we followed up again April 17, 2015 which again went unanswered.  Another call went out to him April 23, 2015 to again go over the information needed to proceed, again he was unresponsive to our requests.  Finally on April 29, 2015 Mr. [redacted] responded to the request and sent the necessary information for us to proceed. The documents were forwarded to the lender and they proceeded with the review.  On May 29, 2015 the lender requested additional information we attempted to all him at the phone number on file and we were told that was no longer his number.  So an email went out with the items needed due to us not having a valid phone # on file. Then on June 5, 2015 we were informed by the borrowers family he was in the hospital with major health issues we also let the gentlemen calling in what was needed for us to proceed.  June 26, 2015 We again spoke with the family member helping in Mr. [redacted]'s absence on June 29, 2015 and again went over what was needed.  June 30, 2015 we spoke with the family member again and he expressed he was having troubles aquiring the documents that were needed for us to proceed.  Finally on July 9, 2015 documents came in and we forwarded them to the lender the same day.  We continued to follow up on the file through out the month of July  making sure the borrower was consistently informed of the status.  As of July 31, 2015 the file was placed on a billing hold.  BUT do to Mr. [redacted]'s circiumstances the hold was overridden and work was still done on behalf of Mr. [redacted].  The last time Mr. [redacted] responded to our office was September 14, 2015 at which time the file was still in review and moving forward. After that date we attempted to contact the client on several occasions all of which we unanswered.  We didn't close the file on our end until Dec 3, 2015 only because of lack of contact and documents from the borrower.  We were quite surprised when we recevied his complaint and are more than happy to work out a partial refund but we do need him to contact us.  We have emailed him the necessary paperwork to initiate the refund process but have yet to receive it back.  We want to end our business relationship with Mr. [redacted] on a good note and would like to process his request.  Please have Mr. [redacted] reach out ot us so we can handle his concerns and requests.  We have resent the refund paperwork again via email and are hoping to hear back form him soon.

The above referenced
clients are inaccurate in their complaint.  Mr. [redacted] and Ms. [redacted] became
a client on June 1, 2015.  Once they discussed their current circumstances
they were emailed a very extensive Service Retainer that outlines our services
VERY clearly as well as offers...

detailed information on how the fees charged are
disbursed.  The borrowers signed this agreement (indicating they had read
the agreement in its entirety) in this document it is very detailed as to the
services offered as well as the extent.  Nowhere in the agreement does it
indicate we are a government program.   As June 1, 2015 a very detailed
welcome call was completed during this call they were asked a series of questions
to help us understand their current circumstances.  Not one time did they
question the company and it being part of a government program? They were also verbally
given a list of documents needed to start the process; this was also emailed to
them.  Also on that day a Qualified Written Request as well as a cease and
desist were drafted and forwarded to Wells Fargo on behalf of the borrowers.
 If they refer to the fee agreement/service retainer it will proved
details as to what fees were disbursed to PL to draft these.  From there several
calls were made to WF regarding the current status of the loan and all
information was passed along to the borrowers each time a call was made on their
behalf.  The contact made to the Lender on behalf of the clients consists
of the following dates:
6/8/2015,6/15/15,
6/16/15, 6/30/15, 7/2/15, 7.16.15, 7/24/15, 8/6/15, 8/20/15, 8/26/15, 9/14/15,
9/16/15, 9/30/15, 10/1/15, 10/7/15, 10/8/15, 10/22/15, 10/26/15, 10/29/15,
11/6/15 (client called and canceled.) Borrowers were contacted weekly and the
last months before canceling they were contacted daily.  The borrowers
have been up and down throughout the entire process. We definitely handled the
file diligently and in their best interest. Also due to the dissatisfaction we
have offered a partial refund on two separate occasions (12/23/15 &
12/28/15) both of which have gone unanswered.   Our partial refund offer still stands but we
need to hear from them regarding there acceptance of the offer.

Complaint: [redacted]
I am rejecting this response because:The Law firm ‘Preferred Law’ when first contacted had stated
that the negotiation with the 2nd will be completed within 4 months.
But
At 4 months, after we provided all the info we can, the
staff also changed, and then they told us to stop paying our 1st or
the 2nd will not
work with us.  With that instructions, it created
credit problems for us.  Then even after 8 months, the issue with the 2nd
was not done because
Preferred Law Team said that the 1st had to be
resolved before the 2nd will be willing to talk to us. 
Two things, first, under California Law, they were to
negotiate for us before they are to be paid. Second, It had ruin our credit,
and still they feel
they have done their job, when every time, it was we who
initiated the calls. To find out what was happening, and why after two weeks,
there was
no word of anything from the banks.  We trusted them,
and yet they took advantage of that trust and keep wanting us to pay more, even
when they
knew they were not able to resolve the issues
correctly.  Their actions had impaired our other negotiations with the
banks at the same time.
Not only did they break the law, but also they took
advantage of trusting consumers and knowingly ruin our credit score without
conscience.
Sincerely,
[redacted]

This complaint has definitely caught us off guard.  This client is still active in our system and we have tried on NUMEROUS occasions to reach her regarding her file status, documents needed and payment.  The clients last payment to our office was on April 13, 2015.  We have still...

been working diligently and consistently on her file, although she is past due with billing.  We understand the modification process can be frustrating at times but we have to comply with the request given by the lender.  She was emailed a list of documents needed on July 17, 2015 in which went unanswered.  We are more than willing to work something out with her regarding her concerns but need to here from her in order to process her request.