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Preferred Law, PLLC

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Preferred Law, PLLC Reviews (65)

We are happy to look at refund options.  Please refer them to our audit department.  801.386.5100 ext 238 or email at [email protected]

Complaint: [redacted]
I am rejecting this response because:Just like the entire time with Preferred Law this refund has been going on since Dec and yet the audit dept is asking for 30 days which they are claiming Feb 3 my question is what have they been doing for the last 3 weeks all they do is tell you what you  want to hear and they never follow through. I also read where they claim to help many people dealing with hardship they may do this but my question is if they claim to help so many then why do the have 80% negative feed back calling them frauds and how they scam people I also want everyone to be aware that I have talked to the FBI Fraud dept about Preferred Law they need to be held accountable. I will agree to the audit dept til Friday Jan 13 that will be 30 days since this whole ordeal has started after then I will accept the Revdex.com legal services and file a lawsuit and criminal charges in violation of the MARS Rule against the law firm I am sure they are familiar with this law
Sincerely,
[redacted]

January 6,2016
Complaint: [redacted] preferred law team
I am rejecting this response because: We feel we should be getting more of our money back. We paid $3250.00 for work that we could have done ourselves. They offered to pay us back $800.00. We think they should be paid $800.00 and we should get the remainder of $2,450.00. The only work we saw done was faxing our bank some items. also at the end we had to get fax the documents to the bank because it would take them a week to fax one paper I have also found out it is illegal to collect funds before the work is done according to Federal Trade Commission. Also, they are in Utah and we live in New Mexico we are not sure they can represent us in our state.
Thank you.
[redacted]/ [redacted]
Sincerely,
[redacted]

Ms. [redacted] became a client on November 25, 2013.  We worked accurately and diligently on her behalf.  But lack of cooperation on her part regarding documentation posed a huge issue on her file.  As well as her failing to take cation regarding the foreclosure sale date. Also she...

is inaccurate in the amount she  paid us.  The correct amount is $[redacted] But again due to her lack of contact, communication and untimely response to document requests were were unable to obtain a modification on her behalf.  Below you will see some of the timelines in us attempting to communicate with Ms. [redacted]. A welcome call and email were sent the same day regarding documentation needed to proceed on her file.   Several calls and emails were sent to Ms. [redacted] regarding the documentation needed, then finally on December 27, 2013 SOME documentation did come in.  But additional was STILL needed for us to proceed.  Again January 13, 2014 we sent her an email and left a voice mail regarding the items still needed to proceed.  (WE ALSO LET HER KNOW WHILE WE ARE WAITING FOR THE REMAINDER DOCUMENTS OTHERS ARE BECOMING EXPIRED WHICH WILL NEED TO BE UPDATED BEFORE WE COULD PROCEED)  Nothing came over from her in the several days to follow, despite the fact several calls and emails were made and sent.  Finally Feb 25, 2014 we were able to go over the documents STILL needed since the year prior and get what was needed to proceed.  We also informed Ms. [redacted] to send her updated bank statements, pay stubs and utility bills on a monthly basis until we had a decision.  She neglected to do so, getting documents from her took weeks sometimes months.  As of May 8, 2014 additional items were requested by her lender and the request went out to her as well. She did comply quickly and we were able to get a complete packet in review.  Then May 29, 2014 we followed up with her Lender whom again requested additional information.  We immediately reached out to Ms. [redacted] with the requests.  Then she failed to make our office payments so her file was placed on a billing hold from June 1 2014-June 9, 2014 We followed up again with her Lender and found out even more documents were now needed and of course requested these from her. June 18, 2014 the documents came in and the file was again deemed complete.  File was in underwriting review with the lender from June 13, 2014 to July 18, 2015 But again she failed to make timely payments so her file was again placed on hold for lack of payment within our office.   July 28, 2014 she called in to take care of the payment and get her file off hold.  While file was on hold we received additional requests from her Lender which we made her aware of immediately again reiterating when she called in regarding payment.  Several calls and emails went out to her in the meantime that went completely unanswered.  Finally we mailed her a 10 day to close letter August 5, 2015 letting her know what was needed and her file would be closed within the next 10 days if she failed to respond.  August 15, 2014 documents started to come in via fax assuming she received our letter informing her we would close.  Everything was forwarded to the lender and a follow up call went out August 21, 2014 with another list of documents.   These document request cycles continued on for several months.   Sometimes we were able to reach her and other times she wouldn't respond for weeks.  Looking at the notes on the file I can see weekly calls and emails went out to her regarding what was needed for us to proceed.   Then December 17, 2014 we were informed the property had a foreclosure sale date for February 10, 2015 Of course we informed Ms. [redacted] immediately she was not available so a voice mail and email were sent.   She sent in the request information December 30, 2014 it was forwarded to the Lender immediately.  As of January 16, 2015 her file was denied due to investor guidelines as well as other issues.  We felt confident we could appeal on behalf of Ms. [redacted] so we started to prepare her for what was needed in order for us to proceed.  And due to the appeal period we were able to get the sale date postponed to allow time for the appeal process.  We also let her know due to her previous Bankruptcy she had filed we needed additional information regarding that and if she reaffirmed the debt. On February 10, 2015 she stated she was unclear and would attempt to get in contact with them and follow up with us once she spoke to them.  She in turn gave us contact information for her Bankruptcy attorney whom stated Ms. [redacted] did reaffirm the debt but because she did not return the necessary forms back signed and they were never able to reach her so the debt was not technically reaffirmed.  We still agreed we would do what we could for Ms. [redacted].   After that information was relayed it became even more difficult to reach her.  Several calls went out over the month of March finally she reached out to us on March 30, 2015 which we spoke to her about the items STILL needed.  She never sent anything then April 8, 2015 she called in and we AGAIN went over what was needed to proceed. Several calls and emails were sent the month of April nothing.  Then May same thing calls and emails were sent 3-4 times a week regarding what was needed.  Then June 4, 2015 Ms [redacted] sent an apology email regarding her lack of contact and persistence in sending documents as well as the fact she had received information they had set another foreclosure sale date.  She also asked in the email for us to respond with the update list although we had sent it at least 30 times prior.  But we did we immediately sent the list of documents needed to proceed within minutes of the prior email.  Finally June 8, 2015 documents started to come in via fax.  However the documents sent in were not complete and accurate according to the request. We reached out to her immediately and also reconfirmed the new foreclosure sale date set for June 23, 2015 a detailed conversation took place with her and the assigned negotiator on June 9th 2015 regarding the documents received and what was STILL needed to get the foreclosure postponed or put on hold.   She made it very clear verbally and through email she could not comply with the document request due to personal circumstances.  Due to her not being able to comply she was in a bind regarding the sale date set for June 23, 2015 we went over what she could do and the fact we had a third party we could refer her to so she could file bankruptcy Pros Se since she had no other options.  We went over this in GREAT detail with her she stated she understood her options and her exact response to the options was " I do not believe my home will sell tomorrow because there are other homes in the area that have been vacant for years and never sold.   We let her know she needed to do something about the sale date or her home would be sold at auction.  We were extremely detailed in the information we passed along to Ms. [redacted] and she neglected to move forward with the options provided which we let her know her home would be sold if she failed to take action.  She understood 100% the risk she was taking and we continued to follow up with her regarding the home being sold in finding out whom the purchaser as well as the time left she had before she needed to vacate.  Then June 26, 2015 we did receive information that a rental option may be available to her but she needed to reach out to them directly to inquire about those options, so we contacted her directly and passed the information we were given to her so she could reach out to them directly.  Again we are not happy with the outcome of Ms [redacted]'s file but as you can we we worked accurately and diligently on her behalf.  If she would have followed through on sending documents in a more timely manner we could have got the sale date postponed.  Even with that being said we still gave her options and she neglected to proceed.  Leaving no other option than the home going to foreclosure sale.

We have came to an agreement both parties have agreed on.  Ms. [redacted] has agreed to accept a refund in the amount of $[redacted].  Paperwork has already been emailed to her.

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Address: 8180 S 700 E, Salt Lake City, Utah, United States, 84124

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