Preferred Law, PLLC

This client was given the refund promised.  A check was mailed out to her on June 11, 2015 via certified mail.  She should be receiving the check any day.  If she has not received this check by Friday we would ask her to contact our audit department or office to have them track the...

check for delivery.   She can also reach out to us for a copy of the check that was mailed as well as a tracking number used to mail it.

Mr [redacted] was given a fee agreement/service retainer that clearly outlines the scope of both Preferred Law PLLC and AHLC.  Mr [redacted] signed the document indicating he read it and agreed to it in it's entirety. It clearly outlines the fact we cannot promise any specific outcome due to the fact...

the Lender offers the modifcation NOT our office.  Also ALL modifications are based off current income and other circumstances.  The government guidleine clearly states no home owner should pay more than 31% of there gross monthly income.  At the time Mr. [redacted] came to us he was at 22%.  However although his DTI was on the lower end AHLC was able to negotiate an approval unfortuantely due to his income and ability to pay we were not able to negotiate any lower (as per the government guideline) Also if a specific outcome was promised or guaranteed he would have received this in writing.  Also Mr. [redacted] still owes fees for the work done on his behalf by both Preferred Law PLLC and AHLC.  We absolutely handled Mr. [redacted]'s file with due diligence.  Again he is approved and now has an option to stay in his home.  We are more than happy to discuss his concerns with him.  But unfortunately due to the amount of work doen on his behalf as well as the approval we obtained on his behalf we do not feel he is entiltled to a refund.  But again if he would like to reach out to us we can discuss his concerns in greater detail.

Complaint: [redacted]
I am rejecting this response because:They now owe me attorney fees of $1500, and they are neglected to contact anyone in regards to their responsibility. The paperwork they have is null and void because it is over 90 past due.
Sincerely,
[redacted]

PLEASE SEE OUR COMMUNICATION WITH MR. [redacted] BELOW.  OBVIOUSLY AS YOU CAN SEE WE HAVE COMMUNICATED WITH HIM AT HIS REQUEST.  SO THIS WILL ALLOW YOU TO SEE WHAT INFORMATION IS FALSE AND WHAT INFORMATION IS FACTUAL. WE ARE STILL PROCESSING MR. [redacted] REQUEST WE AGAIN WOULD ASK HE GIVE US THE 30 DAYS NEEDED TO GO THROUGH THE TREMENDOUS AMOUNT OF WORK DONE ON HIS BEHALF.  BEFORE HE INITIATED THE CLOSURE OF HIS FILE DUE TO LOSING EMPLOYMENT THEREFORE LOSING HIS ABILITY TO PAY HIS MORTGAGE WHICH EVENTUALLY LEAD "HIM" TO CLOSING HIS FILE.  WE WORK WITH PEOPLE ON A DAILY BASIS THAT ARE FACING HARDSHIPS WE WOULD HAVE BEEN MORE THAN HAPPY TO CONTINUE TO ASSIST MR [redacted] REGARDING HIS SITUATION BUT AGAIN "HE" REQUESTED HIS FILE BE CLOSED!! OUR AUDIT DEPARTMENT WILL HAVE A DECISION FOR MR [redacted] NO LATER THAN FEB. 3, 2017.    Audit Department <[email protected]> Jan 5 (4 days ago)to [redacted] Mr. [redacted],We have received your SEVERAL request for a refund and are currently processing them.  Our audit process can take up to 30 days to complete.  Also if you have involved other entities we will of course respond to them as requested of us.  In the meantime we will continue to audit your file for a possible refund.Regards,PREFERRED LAW, PLLCAUDIT DEPARTMENT1-888-980-7519 Ext 238Confidentiality Notice: This message, including any attachment(s), may contain confidential information protected by law. The information contained herein is for the sole use of the intended recipient(s). If you have received this message in error, please contact the sender at the e-mail address listed above and destroy all copies of the original message, including any attachments. Thank you.On Thu, Dec 29, 2016 at 12:22 PM, [redacted] <[redacted]@outlook.com> wrote:[redacted]BICSI Certified Technician From: [redacted] <[redacted]@gmail.com>Sent: Thursday, December 29, 2016 2:20:41 PMTo: [redacted]Subject: Fwd: Criminal Act Committed  [redacted]BICSI Certified Technician---------- Forwarded message ----------From: "[redacted]" <[redacted]@gmail.com>Date: Thu, Dec 29, 2016 at 2:19 PM -0500Subject: Criminal Act CommittedTo: <[email protected]>http://www.montanarealtors.org/highl...⇄ have called several times with no luck in return call however that Preffered Law way steal money and ignore Please be aware Attorney General Office , Revdex.com and State Bar have all been notified of the crime committed by Preffered Law[redacted]BICSI Certified Technician Reply Forward[redacted] Jan 5 (4 days ago)to me 30 days is unacceptable cause I will need that money to pay on my mortgage that your company has failed to do to save my home I will give you til Monday Jan 9On Jan 5, 2017 1:59 PM, Audit Department <[email protected]> wrote:Mr. [redacted],We have received your SEVERAL request for a refund and are currently processing them.  Our audit process can take up to 30 days to complete.  Also if you have involved other entities we will of course respond to them as requested of us.  In the meantime we will continue to audit your file for a possible refund.Regards,PREFERRED LAW, PLLCAUDIT DEPARTMENT1-888-980-7519 Ext 238Confidentiality Notice: This message, including any attachment(s), may contain confidential information protected by law. The information contained herein is for the sole use of the intended recipient(s). If you have received this message in error, please contact the sender at the e-mail address listed above and destroy all copies of the original message, including any attachments. Thank you.On Thu, Dec 29, 2016 at 12:22 PM, [redacted] <[redacted]@outlook.com> wrote:[redacted]BICSI Certified Technician From: [redacted] <[redacted]@gmail.com>Sent: Thursday, December 29, 2016 2:20:41 PMTo: [redacted]Subject: Fwd: Criminal Act Committed  [redacted]BICSI Certified Technician---------- Forwarded message ----------From: "[redacted]" <[redacted]@gmail.com>Date: Thu, Dec 29, 2016 at 2:19 PM -0500Subject: Criminal Act CommittedTo: <[email protected]>http://www.montanarealtors.org/highl...⇄ have called several times with no luck in return call however that Preffered Law way steal money and ignore Please be aware Attorney General Office , Revdex.com and State Bar have all been notified of the crime committed by Preffered Law [redacted]BICSI Certified Technician Reply ForwardAudit Department <[email protected]> 9:38 am (3 days ago)to [redacted] Mr. [redacted],We have a process and are entitled to our process.  You have still yet to return the forms needed to process your request.  However due to you several threatening emails we are trying to resolve things amicably on our part!  Your file is extensive and we will be preparing a full file on the work that was done on your behalf.  Unfortunately this is not something we can have done any sooner that the 30 days previously stated.Regards,

Complaint: [redacted]
I am rejecting this response because: I am not satisfied with the outcome, and I have not heard from anyone form preferred law please help me I'm going to lose...

my house, they guaranteed me a loan modification and all they did was take my money for my mortgage 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] , the fact is that I was promised  verbally what my payment was going to be for my home and was not delivered that. there is many articles online where they promised the same thing and not delivered that. I was told after my loan was modified the way the bank decided how the loan was modified. I put trust in this office thinking they would do what was promised to me. Another fact is that when I asked for a refund the money was quickly took from my back account before my scheduled payment. I believe they voided the contract when they did that. I"ve tried to contact them but they will not return my calls.

We have reached out to Ms. [redacted] regarding her request and are currently reviewing her file for refund options.

We worked very diligently and accurately on behalf of Mr. [redacted].  Even after finding out he had given us extremely inaccurate information regarding his home and the options he had previously been offered.  All of this information was verfiied with the Attorney handeling Mr. [redacted]s file...

within the Lender Office.  At the time we informed Mr. [redacted] of the outcome of his file, he indicated immediatley he wanted a refund.  ALL of the necessary steps were taken in getting Mr. [redacted] the necessary paperwork as well as the follow up after we processed it on our end. We responded to hom in writing via our Audit Department on July 14, 2015.  At that time we informed Mr. [redacted] we were not able to offer a FULL refund due to the inaccruate information he gave in the beginning and due to the amount of work done on his behalf.  But that Management had offered a partial refund in the amount of $[redacted].  Mr. [redacted] responded almost immediately stating he expected 50%.  We of course immediately responded letting him know again a full refund could not be offered.  That is the last time we heard from him.  Again we are more than happy to refund the $[redacted] but we need him to respond to us.

Complaint: [redacted]
I am rejecting this response because: yes my wife does handle my business and it wasn't a problem then Everytime they called that's who they should with knowing that, as for proof all they sent was my mortgage note from my old loan servicing company and I didn't that in till I started complaining as for all other questions and calls and emails I've been ignored my questions never get answered I just get a response that I opted out, I don't see how I opted out if I didn't sign anything nor tell them I told them to prove to me that they are in negotiations with my new mortgage servicer they did not they got $3900 basically for a few papers they requested from an old servicer, they told me my mortgage insurance was escrowed but that was a lie I have proof when I first signed up for this I was told they turned my paper work over to the lender in January then in may or June I get call from Brianne saying they just turned my paper work over to the lender there so many errors in this case and I only asked for proof of them negotiating or I want my money back, after I paid$3900 they are still requesting more money and every excuse is different, I was assured by misty F[redacted] my case would take 6 months at the most which is still a long time, all this company did was gave me fax papers every month at my expense just for the woman to call and say it's in review for over a month I don't even know if I'm in foreclosure because this company changed my mailing address to there business for all I know there's a sake date so as for proof I have none all they mailed me after I started complaining was my mortgage note which I already have, that's no where near proof of a modification, if they can not send me proof of escrowed insurance, proof that I'm not in foreclosure, proof that they are negotiating my mortgage then I want my full$3900 and as for the company starting we resolved this we did not I've sent him two or three emails just yesterday and he not anyone else had responded they seen to never respond when I ask questions only when I mention getting my money back and to cover them self they claim I told them to close my case when all I said was send me proof of give my money back, that's all I want if they can't do such, and I [redacted] have contacted the audit department and told them who I was and asked them questions I assume they didn't like the questions.
Sincerely,
[redacted]

Mrs. [redacted] is still an active client. We have reached out to her regarding her questions and concerns.

Mr. [redacted] became a client  April 1, 2014.  April 4, 2014 a cease and desist as well as a Qualified Written Request were sent to Wells Fargo immediately after him becoming a client.  Client was also given a very detailed list of documentation that would also be needed in additional to...

what we had on file in order to complete a full packet to send to the lender on his behalf.  We finally received the necessary documents on June 13.  We finalized the packet an forwarded it to Wells Fargo June 16, 2014.  Then the file was transferred to AHLC negotiations department.  This is where the file would remain until it is approved.  We continued to follow up on the file on a weekly basis as well as reaching out to the borrowers weekly to ensure they were kept informed regarding the status.  Then April 28, 2015 a letter was received via certified mail requesting the file to be closed which also indicated he was requesting a refund of fees paid.  This letter caught us completely off gurard as we had still been following up on the file very regularly, and were waiting for documentation to come from the borrower.  An email was forwarded to our Audit Department immdediatly upon receiving the notice, which included refund request forms.  And a letter was mailed out to the Borrower which we do not show was responded to.    It also indicated the refund forms needed to be returned in order to process his request, and they were attached to the same email.  This email went unresponded to.  Therefore we never reviewed the above referenced client.  We did reach out to the client again via email today (December 28, 2015) again we attached the necessary forms that need to be filled out and returned.  We would like to work things out in a amicably fashion but need the client to respond.

Mr [redacted] canceled his contract with our office on Nov 30th 2016.  In his email he clearly stated he is no longer employed therefore he is no longer able to continue with the process.  He also stated in the same email string he would be working with his Lender regarding options available to...

him.  We are happy to forward his emails over as evidence of his request to have his file closed.  We also indicated to Mr. [redacted] we were more than happy to explore refund options.       Jason Jones11:09 AM (15 minutes ago)to Alli I have lost my job so payment will not be in there if my file is put on hold due to this and since I have a sale date of Dec 12 then the only thing let to do is ask for a complete refund this process should had already been handled this will be the 2nd sale date since this process has started and personally I can't see any progress I am the one having to run around file bankruptcy send in all kinds of forms sorry but having someone telling me my home will be sold and me paying lawyers for a job seems to me y'all should had been doing more than whatever y'all have doneOn Nov 30, 2016 1:03 PM, "Alli Parkinson via Smartsheet" wrote:Jason Jones11:09 AM (15 minutes ago)to Alli I have lost my job so payment will not be in there if my file is put on hold due to this and since I have a sale date of Dec 12 then the only thing let to do is ask for a complete refund this process should had already been handled this will be the 2nd sale date since this process has started and personally I can't see any progress I am the one having to run around file bankruptcy send in all kinds of forms sorry but having someone telling me my home will be sold and me paying lawyers for a job seems to me y'all should had been doing more than whatever y'all have doneOn Nov 30, 2016 1:03 PM, "Alli Parkinson via Smartsheet" wrote:Jason Jones11:09 AM (15 minutes ago)to Alli I have lost my job so payment will not be in there if my file is put on hold due to this and since I have a sale date of Dec 12 then the only thing let to do is ask for a complete refund this process should had already been handled this will be the 2nd sale date since this process has started and personally I can't see any progress I am the one having to run around file bankruptcy send in all kinds of forms sorry but having someone telling me my home will be sold and me paying lawyers for a job seems to me y'all should had been doing more than whatever y'all have doneOn Nov 30, 2016 1:03 PM, "Alli Parkinson via Smartsheet" wrote:Jason Jones11:09 AM (15 minutes ago)to Alli I have lost my job so payment will not be in there if my file is put on hold due to this and since I have a sale date of Dec 12 then the only thing let to do is ask for a complete refund this process should had already been handled this will be the 2nd sale date since this process has started and personally I can't see any progress I am the one having to run around file bankruptcy send in all kinds of forms sorry but having someone telling me my home will be sold and me paying lawyers for a job seems to me y'all should had been doing more than whatever y'all have doneOn Nov 30, 2016 1:03 PM, "Alli Parkinson via Smartsheet" wrote:Jason Jones11:09 AM (15 minutes ago)to Alli I have lost my job so payment will not be in there if my file is put on hold due to this and since I have a sale date of Dec 12 then the only thing let to do is ask for a complete refund this process should had already been handled this will be the 2nd sale date since this process has started and personally I can't see any progress I am the one having to run around file bankruptcy send in all kinds of forms sorry but having someone telling me my home will be sold and me paying lawyers for a job seems to me y'all should had been doing more than whatever y'all have doneOn Nov 30, 2016 1:03 PM, "Alli Parkinson via Smartsheet" wrote:

We have handled all aspects of Mr. [redacted]' file accurately and with due diligence.  His file is in review and we have provided Mr. [redacted] with proof of this.  He has also stated the request to close his file was made by his wife (whom is not on the loan or file)  so we have asked Mr....

[redacted] to reach out to us personally regarding any additional concerns so we can move forward with the services he signed up for.

THIS CLIENT IS COMPLETELY INACCURATE REGARDING ALL OF THE INFORMATION SUBMITTED TO YOU.  SHE WAS A CLIENT AND WE WORKED VERY DILIGENTLY ON HER BEHALF. SHE WAS ALMOST IMPOSSIBLE TO REACH REGARDING UPDATED INFORMATION NEEDED TO PROCEED. WE CALLED, EMAILED AND SENT SEVERAL LETTERS WITH ZERO...

RESPONSE. AFTER 3 MONTHS OF TRYING TO REACH HER WE FINALLY HAD NO OTHER CHOICE BUT TO CLOSE HER FILE.  HER FILE WAS CLOSED IN FEBRUARY IF SHE WOULD HAVE BEEN PROACTIVE SHE STILL HAD OPTIONS.  WE CANNOT CONTROL THE FACT SHE FAILED TO SEND ITEMS NEEDED TO PROCEED ON HER CASE.  AT THIS TIME WE HAVE RECEIVED OTHER COMPLAINT SOURCES REGARDING HER FILE AND ARE HANDLING AND RESPONDING TO THOSE ACCORDINGLY.  IF SHE WOULD LIKE A STATUS OF WHERE THINGS ARE SHE SHOULD REACH OUT TO THE OTHER PARTIES SHE HAS INVOLVED.  IF YOU WOULD LIKE PROOF OUR OUR CLAIM AND THE MUTIPLE CALLS, EMAILS AND LETTERS THAT WENT UNRESPONDED TO, PLEASE LET US KNOW AS WE ARE HAPPY TO COMPLY.

As stated previously we worked very diligently and accurately on behalf of Mr. [redacted].  However once a client stops responding we are not able to obtain vital information to keep the file open.  Therefore we are required to send letters by USPS mail which were sent.  We also sent SEVERAL emails which went unanswered from June 30th-Aug 22.  As well as several calls from both the billing department and his file manager. At which time we had no choice but to close his file for lack of  follow up on his end.  He finally then reached out to us Sept 30, at which time he was told the file was closed for lack of payment and contact.  He has since called and left several unpleasant voice mails.  Then on September 2, 2016 he spoke with a representative in our office regarding us reopening his file at which time he became very agitated and starting hitting things and using profanity.  Obviously we want to end this amicably for both parties involved but need his cooperation to do so.  Work was completed on his behalf which was paid for by the payments he did make to our office.  However we have let him know we are more than happy to look at a possible refund. But need him to respond with the necessary paperwork so we can process his request.  This information has been sent a SECOND TIME.  Please ask him to reach out to us so we can resolve the matter.

Although we feel we worked diligently and accurately on Ms. [redacted]'s behalf we have reached out to her with an offer we feel is acceptable to both parties.  We are currently waiting for her to respond.

ttell "successful" stopping of my foreclosure sales (all of them) were done by me filing for  bankruptcy at the last minute.  It was not done by their group.  Additionally, I have never defaulted. Furthermore,  I did not request payments to stop.  Additionally, this group gaurantees a modification.  I did not get one.  How is this a difficult concept?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Mr [redacted] became a client in June of 2016 we worked very diligently and accurately on Mr. [redacted]s behalf until the time HE requested to close his file and prematurely opt out of the process on September 13, 2016. At the time he called into us he canceled our services as per the conversation he had...

decided to sale the home rather than attempt to retain the property through our services.  At the time of cancellation he did not indicate he wanted to be reviewed for a refund, or we most definitely would have sent the necessary forms needed to start the refund process.  If Mr. [redacted] still wants to seek a refund please have him reach out to us regarding his request so we can get the process started for him.

Complaint: [redacted]
I am rejecting this response because:When we first talked to them, their representative named Rod informed us that the issue can be taken care of in 4 months, we had two loans, the first and the second.We asked them to help us with a modification with our second mortgage, and not the first.  After they collected pre-payments for their services, and collected all the documentation from us,they informed us on the phone that they were not able to negotiate a deal for us since we were not late for the first.  Until we became late for the first, they said that the second will not work with us.We did exactly what they instructed us to do, that was our biggest mistake.  Every time we submitted any documents to them to them, it took them 4 to 6 weeks before anyone and we had to go chasing after them to get anyinformation whatsoever, nobody follow up or let us know what was going on, even though we did all the calling to find out what was happening. Every time we got hold of someone, they asked us for additional information, after the information gets send to them, nobody return our calls before we call them.Thru this time, we also found out that in California, there's a law that says no one should collect any fees before the entire modification is settle and closed.California Civil Code, section 2944.6(a)Preferred Law Team did, they charged our checking account for 4 months, and nothing was ever accomplished.  After 9 months, I started to really question what was going on.  They have informed us that the whole modification will only take 4 months. at the beginning to the end.  Same thing again, no return phone calls or emails.They did not even mentioned that they will not charged us as per California law, they said in order to ask them for help, we needed to give them our checking account number so they can have an automatic debit each month.In the beginning of April  2015, we contacted the banks to find out what was going on? and one of the banks informed us that Preferred Law had send them one letter only at the beginning of 2014, and nothing else.and the second bank had declined the modification in January of 2015 and they had closed their case with us.  The only way for us was to take over their entire modification ourselves, and work with the bank directly.A certified letter of cease and desist was send to Preferred Law in April of 2015 and we informed them to close our file and refund all our money.They did not respond again.  The first email was received from them was December 28, 2015 after we filed this complaint.  The banks informed us that we don't have to be late on both loans in order to ask for modification on the second.We finally had to take over the entire modification ourselves and we had the entire paperwork done in less than 6 months.Preferred Law is practicing law in California and so far, we have not seen a California Bar License.  We have also reported them to the California District Attorney's office.Sincerely,
[redacted]

We have worked on this file diligently and have proof from the lender in writing.  The only reason anything was mentioned about Mr. [redacted]' wife if because of the email listed below supposedly from [redacted] clearloy stating she was the one sending email but he is the one on the loan.  With him stating she is sending this information without his consent or knowledge we have only requested to have a verbal conversation with him.  Also in the email below you will see he is wanting to proceed with our services.  As you can see below he has made it clear she is not to authorize anything.  Please advise Mr. [redacted] to complete a call with us so we can get things taken care of.  This is a VERY time sensitive situation.   [redacted] 2:58 PM (23 hours ago)to me I was home when she talked with ms C[redacted] it's never been by phone ms C[redacted] told her she would call her didn't, either way my wife is not on the mortgage I am and my wife can't authorize anything I'm the one that signed up for this and signed the papers, I my wife that if you guys couldn't provide us with updates and proof then I want my money back my wife tried contacting several of Your employees and had no luck also when I tried to contact my servicer they claim you guys changed my mailing address so I been upset about that I'm a disabled veteran, and I have a son with a disability I can't afford to just give away money and have no results so, I don't know how any of this can go against me when no one at Your company ever personally talked to me it gotten anything from me except my money, from what I understand everyone's been dealing with my wife and she's showed me every email and transaction that's been going on and I don't see where you got a signed letter from me closing the case I do have the email where ms C[redacted] said she is closing the case due to the fact we wanted results our our money back so I don't know what you recommend she said we would have to talk with you from now on.