Premiere Communications & Consulting Inc

Purpose for the service call: Connect new grill to existing propane line
Technician, Asa Fwas thorough, extremely knowledgeable, curtious, and professionalHe replaced a line that he felt was better fitted without additional cost
I had an unrelated question about our propane fed fireplace which he graciously answered and went the extra step to make sure it was operating properly I could not have asked for more and am extremely impressed with the service he provided
Peninsula has been tremendous to work with, and is without doubt a company I will recommend to others

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
At no time was I ever told that I was required to purchase additional fuel within any time frame. No one ever told me of a yearly $charge. Why wasn't I charged that penalty in or 2012? Peninsula new fully well that the fuel was for a 40,BTU heater that THEY installed in my workshop. As I am currently using a gallon tank provided by one of their competitors, it should be obvious to anyone with common sense that intalling TWO gallon tanks was overkill. They knew upon installation of the heater that the workshop would only need heat in the Winter and then only when I had a project going
Additionally, at no time did Peninsula tell me that I had the option of using the remaining fuel. If I purchase gallons of fuel between January and March and there were gallons of fuel remaining in the tanks when they picked them up, then I only burned gallons of fuel in the last years. That also means I could have kept their tanks for another plus years
Would it not make sense that if I had I been apprised of that option I would certainly have taken it?
The fact still remains that they paid me $per gallon for gas I already paid $for and are now selling it to someone else for $to $per gallon now. Choose your own name for it

This is the signature of the customer at the time of sign up. *** is going to waive the fee this time, however, the customer must use the amount of propane needed to avoid future fee's

my heater was still acting a little crazy and Reggie came out and said the Ignition Module transformer was not working so he replaced itIt is now working OKI hope it stays like this

In *** *** original response, she states, "the only thing this company did (***) was to attach a drain pipe to the bathtub." On her new response, she states that this was a deposit, and no work was done. *** was correct the first time. We did do the repair. We gave *** the price upfront, she signed the authorization for us to do the work, and signed again stating that the work had been completed, and the area cleaned to her satisfaction. The signed service work order was submitted to the Revdex.com with our original reply. No refunds are due to ***

Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank for touching baseI am assisting my uncle regarding this matterThe following is a summary of our concern
I was informed by the Service Manager that the tank on *** ***’s property holds gallonsWhen “topping off” a tank Peninsula Oil & Propane considers it filled at 250/gallons because they must leave room for expansion
So, if gallons were delivered on October 14, and gallons delivered on October 28, that meant a total of gallons were delivered in a two week periodIf Peninsula’s statement is correct regarding a full tank, then Mr***’s tank had only gallon (if not completely empty) of Kerosene before the initial fillAlso please note, the property was winterized prior to the October delivery so no fuel would have been used between the two deliveriesFor sure, this does not historically follow the customer’s previous buying pattern or usage
I questioned Peninsula if there could be an error regarding the second delivery since the care taker of the property said no ticket was left (even though a copy was provided me when I requested)There was some confusion regard which billing statement was sent to *** ***'s Baltimore addressAlso, the care taker’s stick reading did not confirm the quantity of Kerosene billed by Peninsula
During my phone conversations the company provided no concrete facts just generalizations regarding how state regulations insured their pump meters and truck GPS system worked correctly; therefore, it would be impossible for an error on their part. When I pressed the issue further, they offered to forgive the finance charges and reduce the second delivery by $per gallon
My uncle and I still puzzledWe strongly believe that only one delivery was received. Please help us resolve this issue
Regards,

Excellent service from Ron J with Peninsula!
Professional, friendly, and helpful

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,

Mr. [redacted] statement is untrue, as he never received a bill for $2500.  He was billed $603 for parts needed.  Peninsula does not charge by the hour, we charge flat rate for all the work we do.  Customers are given the price up front before any work is completed.  Mr [redacted] needs...

to understand that flat rate pricing also includes installation of the parts, it is not just the price of the part.  The parts Peninsula purchases are quality products and come with full warranties. Price shopping online or parts at Home Depot etc are not the same quality items we purchase.  Again, our pricing are installed prices.  Maintenance Agreements are non-refundable, and but be cancelled in writing 30 days prior to renewal as stated on the agreement.

Poor: this company is inept, irresponsible, unqualified coupled to inaccurate accounting, non- responsive to customer service issues and routinely gouges. They increased pricing during a period of time when temperatures were lowest. They billed late charges on invoices they never mailed. They refuse to permit natural gas companies to use the existing infrastructure to deliver a fuel source one fourth the cost of propane. Over all they are among the worst companies I have ever had the misfortune to deal with.

[redacted], owner, has talked to customer and agreed to send a reimbursement check for $185.00. This request has been processed and check will be mailed next week. Customer seemed to be satisfied after verbal conversation

Our experience with Stephen O[redacted] (A Peninsula employee) was excellent. Steve is a knowledgeable and personable young man. He comes very experienced in his field and was patient and informative regarding all our questions. I was pleasantly surprised when he remembered being here before and even remembered the problem and how we worked together at Midnight in the summer to get us back up and running. These days, you don't find a lot of men his age being so kind to senior citizens. Joe and I look forward to those yearly upgrade/checks on our AC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 11-16-14  arrived at [redacted]  at 11:30 AM where service was to  be rendered.  I immediately called Peninsula via my cell phone and told them I was waiting for the service person.  They acknowledged my call and assured me everything was on schedule.  I had previously informed Peninsula to call me on my cell phone if they needed to communicate with me.  When I called again at 3:04 PM to see where the service person was, I was told that Peninsula had called my primary home number at 1:27 PM and when there was no answer, they canceled the service call.  Peninsula was calling the wrong number even though I had clearly asked them to call my cell phone.  After multiple calls and waiting for over 7 hrs., service person arrived, discovered problem and then advised that the charge would be $469.00 BECAUSE it was an emergency call.  I had signed up for a special service at a cost of $129.00 and Peninsula turned it into an emergency call BECAUSE they were calling the wrong number.  Bottom line, Peninsula charged an exorbitant fee for a part that took the service person 10 minutes to install.  Again, when I verbally disputed the charge, the service person said it was an emergency.  Under protest, I signed the invoice due to the freezing weather conditions.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot believe that Peninsula will not admit responsibility for the soot damage in my home even though their own supervisor told me that their technicians were liable for the damage and they would take care of it.  This only shows that Peninsula is not a reputable company and does not guarantee its repair work.  Peninsula's technicians were the only people to touch my gas fireplace since installing it in 2006.  How the insurance can deny my claim and Peninsula refuse to at least helping me pay my $2007 deductible is beyond me.  They should not be able to get away with this.  It has been a very emotional and costly experience for me.  I hope no one else depends on their service and gets treated as I have been treated.

Rob D. came today to service our Heat Pump heating system. He was very friendly and knowledgeable to our new heating/ac system. He also suggested adding more room returns to make it even better to control the difference in room temperatures. It may be something we may do later after seeing how this winter heating goes. This will be our first winter using our new system.
I have used Peninsula for many years and have always been satisfied will their service. I also use Peninsula for trash removal, plumbing, electric and all the services they offer.

Our gas furnace had quit working overnight. We called Peninsula around 12:00PM to report the issue and request service as soon as possible. The associate at the Milford, DE office was very polite and understood the urgency of our issue. She stated a technician would be there today. Approx 2 hours later, the technician arrived. He was polite, neat in appearance and very knowledgeable of my heating equipment. It didn't take him long to diagnose the problem and correct it. No parts were needed to perform the repair. You always hear of service companies selling you parts you don't really need. I am a technician by trade and well versed in HVAC, so I could determine if any unnecessary parts would have been applied to this issue. Nothing like this occurred. He was straight up honest in his diagnosis and repair. The furnace has been working fine since he left. I would like to restate that he was neat, clean and very polite. In addition, I called the Milford office to request some billing options and I was treated with great respect and the office granted my request. Excellent support provided by the office.
If another issue arises with our furnace, we will not hesitate to call on Peninsula for our service needs.

Joe B. arrived at the scheduled time and went right to work. Each step, he explained and consulted with us to ensure we understood what had to be done and that our expectations were met.
While performing tasks that were time consuming, Joe explained the system, remote and how to change the filters. Additionally, he took this time to clean up the area.
He is the type of employee that gives a customer the highest sense of security in the work performed resulting in great reviews for his company.
Joe's assistant Jon performed well and followed Joe's lead.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
The $337.50 was NOT for the work they did.  When I spoke to [redacted], in administration, she realized that the amount charged for reattaching the drain on the bathtub would be deducted from the $337.50.
They have a total of $$436.50 to reattach a drain cap????????
I asked the manager standing with the 2 employees what to do about the $337.50 I had given Adam, earlier, and he said "put that toward the job." which they were going to do when the weather cleared up - they couldn't do it that day since the temperatures were below freezing the glue would not adhere to the surfaces.
I had ordered a distribution from my retirement fund to repipe the house - at a quote of $6,500.  The $337.50 was a deposit (allegedly) toward the $6,500 job NOT to repair the tub!
They need to decide how much to charge me for replacing the drain and give me full refund for the contract. I will NEVER utilize the contract.  The contract, if I were to use them again, should provide ongoing discounts with each new plumbing job.  There will be no future work due to their extravagant prices (their first quote was $12,000!).  I reneged and chopped certain items from the VERBAL proposal – nothing was ever provided in writing as to what they would be doing!  Clever, was it not?
There will be no future work.  If they are going to be upstanding and ethical they need to refund the contract - in full - ($100 cash, not the $99 check previously listed) AND the $337.50 for work they did not even start, let alone finish!
Tell them to send me a bill for reattaching the tub drain – which can be deducted from monies they have for work not done!  I will also check other plumbing companies to get a comparison.
After signing the contract, and negotiating for future work, I began to get second opinions.  The ethics of the company came into visibility and their pricing!

Scott R[redacted] arrived 8:15 am on 7-6-2016 after we called on 7-5 at noontime. He identified source problem was power surge. He installed two power surge protectors, performed a complete 6 month silver plan inspection and provided advice and information. We were in a 90 F heat wave and very grateful for his friendly help and admired his professional manner and expertise. A credit to his business "Big Red" image.

Scott did good work for me as requested. His interactions were courteous and he got the work done quickly. Would definitely recommend he and Peninsula for any others who would need work done