Premiere Communications & Consulting Inc

Steve was very neat, polite and professional. He answered all of my questions and explained what he was doing with each step. It was an extremely hot and humid day with Heat indexes over 100 Degrees. He seemed very trustworthy and I would definitely request him again!

Chuck and John plumbers for Peninsula went above and beyond the call of duty to help me with a huge problem of water under my house. This didn't just affect the problem of the water but the water also cut off my TV and phone service. I have had no TV or phone service for 12 days because the water shorted the connections and they couldn't fix it until the water was gone. The didn't say "Sorry you need to call someone else" but stayed past 6 PM to fix the problem. they are my heroes!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response from Peninsula is inept and does not address the issues that we raised. I forwarded several pages which contained receipts, pictures and realistic prices for the parts that Peninsula is gouging us for. Let me state clearly for the umpteenth time that Peninsula's service tech at no time showed us any estimate of the charges for the repairs. He presented us the bill! My wife was present at the time and we will both attest to this fact regardless to what Peninsula says. Will you service tech take a polygraph stating he gave us a estimate before he preformed the work? We are willing to take one saying he did not. The service tech acted unethical and Peninsula is supporting it. The next will to froward my compliant to the Attorney General's office. Perhaps then we will get a serious response.

I apologize for us missing your appointment.
 
we will refund your money in full.
 
 
[redacted]
Owner

he done a good job

Chuck from Peninsula Plumbing fixed our problem quickly and professionally.

Great service from Ron J today. Was very accommodating in coming back when we missed him. Then found two leaks in our tank and took care of everything.

I have to say that Scott R[redacted] with Peninsula Oil did a fantastic job servicing and repairing our heating system today. Would highly recommend this young man and this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they have stated that they have fixed the problem in the past and in a few months the same thing happens.  I will file a new complaint referencing this complaint if it continues to be a problem.
 
Thank you for all of your assistance,

Had annual checkup of gas fireplace completed by Asa. He was very professional, answered all questions and did an excellent job.

Scott did my a/c tuneup this spring.He did everything that was required of him.He answered my questions and went the extra mile to do a couple of things that I ask to do.I will request Scott next time I have service work done on my heating and a/c system.

[redacted] Mr. [redacted] owns one of our Club Memberships which affords him an annual tune-up of his boiler.  During our inspection, the Technician discovered cracks in the fire box.  He informed the occupant and told her he was going to “red tag” (placing a red tag on the...

unit) the boiler.  Red tagging a combustion appliance requires notice to the occupants of a potential unsafe condition.  The unit is normally turned off and the occupant is notified.  This is an industry standard operating procedure when cracks are found in heat exchangers or fire boxes (combustion chambers in heating units).   The American Gas Association (AGA) and the Gas Appliance Manufacturer’s Association’s (GAMA) position is that any crack in a heat exchanger or combustion chamber constitutes a defect and requires replacement.  After telling the occupant, she immediately made a phone call.  Unbeknownst to us, she was the tenant and the call was to the landlord.  Our Technician explained to Mr. [redacted] the condition of the boiler.  The Technician told Mr. [redacted] (and the tenant) that there were cracks in the fire box which could create a hazardous condition of CO (carbon monoxide).  We never told either one that there was CO in the house, only that there was potential for the condition.  Court cases have held that HVAC Companies are required to notify building owners and tenants of unsafe and/or potential hazards.  The boiler is 27 years old and we gave Mr. [redacted] a range of prices to replace the boiler.  We contacted our Distributor (R.E. Michel) who explained to us that parts were no longer available.  Given these facts we notified Mr. [redacted].  As he describes it, he had someone else look at the boiler and found no cracks.  We subsequently sent another Technician to the residency, using a HD camera took pictures of the cracks and we sent these to Mr. [redacted]. The technician’s analysis showed 50 ppm (parts per million) of CO at the boiler.  This level is greater than the amounts allowed by NIOSH, The World Health Organization, ASHRAE and Fire Departments.  He had someone else take care of the boiler.  There are some repair methods that can band aid a “fix”.  However, most of these methods are not approved or recommended by manufacturers.  A major component failure of a 27 year old appliance should be grounds for replacement.  Once again, some courts have ruled that landlords have the legal responsibility to notify their tenants of potentially unsafe conditions.  Once again, neither Mr. [redacted] nor the tenant were told that CO was in the house.  We gave Mr. [redacted], two professional low level CO Monitors to use in the house to reassure the tenant. These monitors start recording CO at 5 ppm.  Notification of unsafe conditions does not, in any way, approach the use of “scare tactics”.  The facts are simple, the boiler is 27 years old and had a major component failure.  We did our professional due diligence and notified the effected parties.   After the conditions as stated above were discovered, we did not finish our tune-up pending a decision by Mr. [redacted] as to what he wanted to do.  He chose to allow someone else to handle his situation.  We would be willing to refund the money he paid for his Club membership of $200.

Very knowledgeable master plumber. Arrived at appointed time and was neat and courteous.

Jere m[redacted] is the best heat and air man I have ever ran into in my 57 years of life. I just cannot say enough good things He is prompt, courteous,intelligent wise and the best in his field!!!!!!

Scott R[redacted] was here 12/3 to fix our heating system. He was very professional and pleasant, got things taken care off, and cleaned up so it looked like he had never been here. I highly recommend him - a nice young man.
[redacted]
Cooper Realty

Peninsula's policy is if a customer wants to cancel their account, they have to option to use the fuel they purchased before scheduling a pick up, otherwise they will forfeit the fuel in the tank.  [redacted] tank has not been removed from his property and is not scheduled for pick up until...

July 31. We recommend that our customers use the fuel in the tank, when it is empty, we can schedule a pick up.  We do not credit fuel in the tank.

Reggie F. was fantastic. Took care of our problem. Couldn't have asked for a nicer repairman. Thanks, Reggie!

Propane, because of it's physical properties, (expansion and vapor) a tank is considered full at 80% capacity.  The expansion and vapor in the tank will fluctuate with temperature, therefore this can cause different readings depending on the temperature outside.  Peninsula refunds unused...

products at the current rack price for that particular day, not the sale price, less any termination fees, or past due balances if applicable.  The customer was credited correctly and is not due any further refund.Peninsula, as with any other utility, cannot legally discuss account status of other customers.  Therefore, we are not allowed to discuss any information about the new homeowner with Mr. [redacted].

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
[redacted]
[redacted]
Your page did not give me the option of responding in detail to the response made by the business about which I am complaining. I cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it.  Their record keeping is so poor, they don't know what they're doing.
 
[redacted]

7-28-2016
Chuck S[redacted] with Peninsula Plumbing I would highly recommend to those needing work done in their homes. He called before coming with a time of arrival, showed up at the time he stated.
Did a excellent job of covering what was to be done and did what was covered. He said there might be a problem putting a drip pan under the water heater, but found a way to plumb it to a drain which would be great insurance on future leaks to the units below me.
He cleaned up and put everything back in place.
All in all excellent job Chuck.