Prestige Payment Systems

Complaint: [redacted] I am rejecting this response because:I recieved calls from [redacted] with Prestige Payment Systems, she left me messages and I left her messages on her voicemail on the phone number she left for me I spoke to [redacted] this morning and she stated she would work on getting this cleared up and she also said there were several businesses who had issues similar to mine, and that they are still dealing with issues with the download When I am released from the Collection Agency and I have something in writing that I do not owe any monies to Presige or any of the affiates, I will make my complaint as satisfied

Dear ***: We have addressed all issues raised in this customer’s complaintAs explained in our initial response on 8/27/15, the customer agreed to all terms and conditions of the agreements, including the equipment lease, and has been charged only in accordance with those agreementsWe also provided the customer with various credits, refunds, and rate reductions to address his concernsFurthermore, we spoke to the customer today and agreed to remove even more fees from his agreement – monthly service charges of $and $and a $report feeWe have also reduced his downgrade surcharge rate from 2.99% to 1.59% and are assisting him to become PCI compliant so he can avoid PCI non-compliance feesPer our advice, the customer is working with the third party leasing company who owns the rights to his equipment lease to resolve issues related to the lease We explained all of the above to the customer and the customer continues to process with our services todayAs such, all issues raised in this complaint have been addressedShould you have any questions or need any additional information on this file, please let us knowThank you

We are in communication with merchant, looking for mutual resolution

Dear Revdex.com representative:Thank you for bringing this complaint to our attention We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company Contrary to the customer’s claims, no overbilling occurred here All rates and fees charged to the customer were clearly disclosed in the Merchant Processing Application and Agreement signed by the customer and there have been no fees added to the customer’s account since she signed up in March Additionally, our customer service team has worked diligently to resolve the customer’s concerns Around 3/22/15, we issued the customer a courtesy credit of $ Around 3/25/15, we worked with the customer to set her up with EBT acceptance Around 6/10/15, we assisted the customer with [redacted] compliance in order to avoid the $annual [redacted] fee and $monthly [redacted] non-compliance fee Around 10/14/15, we explained to the customer her early cancellation options In November 2015, we issued the customer a $referral credit We have also agreed to waive her $annual fee that is typically charged to customers on an annual basis The customer expressed that she is satisfied with these adjustments and her account in general If you have any further questions or concerns regarding this file, please do not hesitate to contact us Thank you

The Company Prestige payment systems and Alpine Payment Systems continues to access my business checking account and charge fees months and months after the account was cancelledI spoke with Anne at Prestige payment systems in March and she stated she would resolve and credit my accountWe filed a complaint with this company previously, they cancelled my account and continue to take funds.We were charged again $this month on 6/3/We want the charges form Prestige payment systems and Alpine Payment Systems stoppedWe have paid a cancellation fee and these companies do not have any authorization to withdrawal money from our business account

Revdex.com: Thank you for your assistanceWithout your clout I would have never received a response or a refundGREAT JOB!!I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s file and found no support for the customer’s claims The Merchant Processing Application and Agreement (MPA) and Non-Cancellable Equipment Finance Lease signed by the customer disclose all terms and conditions of the agreement, including the 48-month non-cancellable equipment lease During the course of the merchant’s contract our customer service team diligently addressed each concern and question presented to usIn June the merchant’s entire rate plan was lowered to make her overall effective rate in the 2.3% - 2.6% range, well within industry standardAs well a sales incentive of $was issued to offset costs during the transition to our services When the merchant requested her processing contract to be cancelled this year our specialist inquired if there was anything we could do to retain her businessThe merchant made no mention of wanting half of her fees for the last years returnedBased off the numerous refunds, adjustments and time spent on this merchant we will not be issuing any further credits to herAs of 5/17/the merchant’s processing account is closed As a result of the above, we feel we have addressed and resolved all issues raised in this complaint and request it be reopened Should you require any additional information, please let us know Thank you

Dear Revdex.com Representative: This complaint was recently closed as unanswered, but we feel we have addressed and resolved all issues raised in the complaint As such, we respectfully request that you reopen this file and consider the below response Thank you We have reviewed the file and found no support for the claims raised in the complaint All services and equipment provided to the customer and fees charged to the customer were clearly disclosed in the Merchant Processing Application and Agreement (MPA) and Merchant Receipt signed by the customer In particular, the MPA includes a detailed Schedule A with an itemized list of all the various processing rates and fees charged to the customer The MPA as well as the Merchant Receipt clearly disclose that the customer agreed to lease two pieces of processing equipment – one terminal and one pin pad – for a monthly lease payment of $ The MPA further makes clear that the equipment lease is non-cancellable for a term of years That said, our customer service department worked diligently with the customer to maintain him as a happy customer, including by refunding the customer his $annual PCI fee Even so, in March 2016, we agreed to terminate the customer’s processing and lease agreements before expiration of the agreed upon terms at no cost and waive the associated early termination fees These early terminations resulted in substantial out of pocket loss for the company, but we prefer a quick resolution of these issues The customer therefore has no further obligations under the agreements As a result, we feel we have addressed and resolved all issues raised in this complaint Should you require any additional information in order to close out this file, please let us know Thank you

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of months Furthermore, our customer service department has worked diligently with the customer to resolve her concernsPer the customer’s request and to reduce the overall cost of the customer’s program, we have removed various processing fees from her account and are currently in the process of issuing her refunds in two equal payments of $Additionally, the customer’s account will be placed on a seasonal hold to prevent unwarranted processing fees from accruing in the future As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you

Dear ***: This complaint was previously closed as unresolvedHowever, we feel that we have adequately addressed and resolved all issues raised in the complaint, and therefore respectfully request that the Revdex.com re-open this complaint and accept this response and resolution As noted in our initial response, the equipment lease at issue was never formally assigned to ***, so our company has never had a contractual relationship with ***That said, our customer service department recently spoke with both [redacted] and [redacted] in an attempt to resolve these issues once and for all [redacted] explained to us that [redacted] assumed responsibility for the business and was responsible for transferring everything into her name (including the equipment lease) within days of their agreement [redacted] explained to us that she understands she is responsible for the lease under her agreement with [redacted] and that she would be revising her message to the Revdex.com That said, we agreed to terminate ***’s processing agreement early at no charge and waive the associated early termination fee (a closure that will result in significant out of pocket loss for our company)No grounds exist, however, for early termination of the equipment lease itself, the rights to which are owned by a third party leasing company [redacted] expressed satisfaction with this result and stated that she would revise her message to the Revdex.comAs such, we feel we have adequately addressed and resolved all issues raised in this complaintShould you require any additional information in order to close out this file, please let us knowThank you

Dear Revdex.com representative,Thank you for bringing this complaint to our attention We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and have placed this business on the company's internal Do Not Call list As such, this business will not receive any further calls from our companyShould you have any further questions or concerns regarding this file, please do not hesitate to contact us Thank you

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed the complaint and believe we have fully addressed all of the customer's concerns As noted in the complaint, after signing up with our company for payment processing services and a related equipment lease, the customer's processing bank (First Data) shut down the customer's processing account due to the high risk nature of the customer's businessOur company has worked closely with First Data Global Leasing (the owner of the equipment and related equipment lease) to arrange for the equipment lease to also be terminated at our company's expense and to refund the customer all payments it has made to date under the leaseAs such, all issues raised in the customer's complaints have been resolved The customer is free to contact us directly with any questions about the status of the lease termination and/or refundsShould you have any further questions or need any additional information on this account, please let us knowThank you

We regret the customer’s dissatisfaction, but this rebuttal brings no new information for review As a result of the above, we request that you close out this complaintThank you

Complaint: [redacted] I am rejecting this response because: I was solicited by there company, I did not call them. They could not preform, that is not my fault. They could not make the software work again not my problem. They hook unsuspecting business in with trying to process at a cheaper price, make them sign the lease and then cant do the processing for what ever reason. I will gladly return the unused equipment when they cancel the lease. I am trying to get a class action suit against there company for the fraudulent practices of there work force. I have been in the restaurant business for over 35 years and have never been put through this kind of hassle in my life.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: If you read my letter to you (Prestige), regarding "giving" you my husband info, then you have read it wrong Here is that part in the second paragraph: They have reported income to wrong person and can not prove in anyway that I gave them my husband information to themShe said that I gave this information to them in the “welcome call” which I explained to her that I never had a welcome call (which is no listed on the application history she sent me) I signed forms over computer, machines came in and I had to call the company to set me up, I called Robert S [redacted] 800-287-on that day I NEVER received a "welcome call" and if you did call me and want to prove me wrong, then provide me with the phone transcriptThat is the proof I wantedWhen I called "First Data" they are the ones who transferred me back to Prestige, not meI tried many calls with them Also you have you dates wrongMy original call to all of you was on 2-9-16, I faxed my letter (business days) to Prestige on 2-19-with the CORRECT info that I assumed my account with under alreadyI had no calls back from anyone until 3-8-from Steven Vwho requested my taxes to prove who I amSince then, I have sent him emails and have NOT heard anything back from him or anything showing what he "promised" to change/fix I am still not happyPrestige can not prove how they choose my husbands info when the WHOLE contact was signed by meLastly, when "Holly" called me and explained the contact, she said these fees would NOT change during the contactSo why can your company change are able to change the fees? I feel so "Baited and Switched" and I feel the same way on the machine leaseI never would have paid $for months for a machineI was told that this was for the first year, my only proof of this is from my notes on 12-14-when I signed upThat is very unfair to charge $ 7,for a credit card machineI was very dumb agreeing to sign up with Prestige and Credit Card MachineIn my handicap state, I feel I was taken advantage of and it is costing me $ on something that is $This is so wrong in every wayIt is like buying a cheap bicycle and finding you were charged for a cheap car I would be the happiest person to stay will Prestige with the correct information and no more lease payments on the machineThis just seems like a very un-fair way of how Prestige does business.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: have reviewed the response made by the business in reference to complaint ID [redacted] , and are STILL actively working with Prestige to receive refunds to our account.Complaint still not resolvedPlease keep open Sincerely, [redacted]

From: [redacted] [mailto: [redacted] @merchantsolutioncenter.com] Sent: Thursday, May 12, 12:PMTo: [redacted] < [redacted] @theRevdex.com.org>Cc: [email protected]: Revdex.com (File No [redacted] )- [redacted] Dear Revdex.com Representative: Thank you for bringing this complaint to our attention This complaint was closed on the 6th day following the last notice we received from the Revdex.com even though the notice gave us a 7-day response deadline As such, we respectfully ask that the Revdex.com re-open this file and consider the below response and resolution We have reviewed the complaint and the customer’s file and found no support for the customer’s claim The Merchant Processing Application and Agreement (MPA) signed by the customer discloses all terms and conditions of the agreement, including the non-cancellable equipment lease for $per month for a term of months The customer also agreed to the primary terms of the agreement (including the lease and monthly lease payment) in a recorded telephone call with one of the company’s compliance administrators The customer has also used our services and processed payments through the leased equipment consistently since May and we don’t have any record of any complaints until now That said, we do not see any support for her claim that she was unaware of the lease Though a valid and enforceable lease agreement exists, we have arranged to terminate the lease prior to expiration of the agreed upon term at no cost to the customer in order to bring this matter to a swift resolution Because the customer is processing payments through our service as of this date, we are leaving the processing account intact so as not to interrupt the customer’s business We have been trying to reach the customer to discuss the processing account but the customer has not returned our calls We welcome the customer to contact us if she wishes to cancel or otherwise discuss her processing account As a result of the above, we feel we have addressed and resolved every issue raised in this complaint and request it be reopened Should you need any additional information, please let us know Thank you

Dear Revdex.com Representative:Our customer service department has worked diligently with the customer to resolve her concernsDespite those efforts and the existence of a valid and enforceable agreement, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligationsAs such, the customer will have no further obligations under these agreements after that timeWe feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.
We have carefully reviewed this complaint and the
customer file and there is no indication that the customer was promised 50% savings. Additionally, the agreement the customer signed clearly states that there is no guarantee of savings. The Merchant Processing Application and Agreement signed by the customer clearly sets forth each and every applicable fee for credit and debit card processing, including a “non-cancellable” lease for processing equipment for $297/month. The agreement also clearly identifies the five pieces of processing equipment the customer ordered. The customer also participated a training telephone call with the company's compliance administrator in which she confirmed her understanding of and agreement with the terms of the agreement, including the "non-cancellable" lease, monthly lease payment, and types of equipment ordered. The agreement was prepared and signed electronically with proof of the customer’s signature, including time stamps, so it is not possible for any terms to have been changed after the agreement was signed
Additionally, our customer service team has worked diligently with the customer to resolve her concerns. In May 2015, we gave the customer a courtesy credit in the amount of $1,to cover her first bill and the cancellation fees from her previous processor In July 2015, we reduced the customer’s check card rates to 0%, resulting in significant cost savings for the customer
Even so, we have arranged to terminate the customer’s processing agreement before expiration of the agreed upon term at no cost and waive the agreed upon early termination fee, but no grounds exist for early termination of the equipment lease, the rights to which are owned by a third party. The company will incur significant out of pocket losses as a result of this early termination, but we prefer a quick resolution of these issues.
As such, we have worked diligently with the customer to address her concerns. The customer is free to contact us at any time should she have any additional issues. If you have any further questions or concerns regarding this file, please do not hesitate to contact us Thank you