Prestige Payment Systems

Review: Clowns started calling my DO NOT CALL listed cell phone number to hawk their useless servicesDesired Settlement: IMMEDIATE removal of my contact info from their annoy lists and a CEASE AND DESIST of ALL further communications

Business

Response:

We received a complaint that Mr. [redacted] was being solicited on his personal cellphone. We pull our calling material from a provider that had his cellphone listed as his business number. As well if you Google the phone number given in the complaint it pulls up as his business phone. We were not aware that his cellphone was on the “Do Not Call” List, or that it was a personal cellphone and not truly his business phone number. We have since receiving this complaint removed Mr. [redacted] from all our locations calling materials. Furthermore we apologize for any inconvenience this may have caused the merchant.

Consumer

Response:

The company serves little legitimate purpose other than to annoy and harass people. There are similar complaints against them ALL over the internet if you Google their number. My number is DO NOT CALL listed, and NOBODY is interested in ANYTHING this scammer has to offer. They should be put out of the public's misery

Review: This business continues to call my office, although I have repeatedly told them we are not interested and to please remove us from their list. They call repeatedly and disrupt my work almost daily. Most recently, a call came in form this business and the person asked for the owner. When I said they were unavailable, they hung up before I could ask them again to not call. I called back to their office and told the person who answered that I want to be taken off the list, that we are not interested in their service and we do not want solicited calls. The person informed me that they got our information from Google so they can continue to call and they refuse to take us off of their list. I told her that if we ask to be taken off the list, and we are on the do not call list, we will never be using their service. She then said it doesn't apply to them and hung up on me. I called back and was told again that they get our info from [redacted] and there is nothing I can do to stop them from calling. We have made it clear that we are not interested, and at this point we would never do business with them because of the way we have been treated. Why would they continue to call just to harass us? And tell me that they will continue to harass us and then hang up on me? This is offensive and harassment. We want nothing to do with this company or their representatives.Desired Settlement: Please confirm that when someone requests not to be called, they will remove them from their calling list. Instruct customer representatives not to hang up on incoming calls. Please cease calls to this number immediately.

Business

Response:

We apologize for this annoyance. Whether we are using a dedicated calling list or Google to find leads there is no reason a merchant cannot be added to a DNC list. I have requested our dialing coordinator remove this business from our circulated materials. As a phone number was not provided in this complaint I looked up the business from the address given and found ###-###-#### for Outrageous Food & Events. This has been placed on our DNC List so no further calls should be placed to this company moving forward.

Review: Abusive and harassing sales call in violation of the National Do Not Call Registry led to the supervisor on duty asking me, upon request for the company's contact information to file an FTC complaint, if I needed counseling and telling me that I was crazy and needed help. Supervisor was abusive and extremely negative. In addition, the supervisor threatened to fire his employee on the phone when that was a gross overreaction to her prompt and efficient handling of the phone call.Desired Settlement: I want this supervisor to be trained in how to handle FTC Do Not Call Registry violation phone calls properly without calling customers crazy or telling them they need counseling. I also want this company to adhere to the FTC Do Not Call Registry.

Business

Response:

We are shocked to hear such a blatant disrespect to our clientelebeing executed by any member of our staff. We have removed the number from oursystems and placed it on a DNC list we maintain. There was no reason for this occurrenceto have transpired. We have processes in place for when merchants wish to nolonger be called. An investigation into who was responsible for this is beingdone currently. This will not happen again. Please accept our sincere apologyfor this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I am the daughter of the owner of [redacted], and I am speaking on my father's behalf because he is not fluent in English. Prestige called my father and told him that they could save him more money than the company he was initially signed with. In addition to that, they told him that since nowadays credit cards have a check symbol on them, new machines would be needed in order for business owners to directly charge the card through the check symbol. They also told him that if the credit card was to be lost, or its information stolen, the owner of the card could sue him. Prestige told my father that if he signed with them, they would only save him more money on the card processing system, but also provide him with a machine that has the new check-charging system. Because my dad was upset with the company he was signed with and wanted the new check-charging system, he signed with Prestige. After my father signed with them, they charged him five dollars per swipe when they had originally promised 5 cents per swipe (so he had to pay over $1000 dollars on the first month, so they were ripping him off), and sent him a machine that did not have the new check-charging system. In addition to that, he was paying $207 (which was not originally discussed and is a ridiculous amount to pay for a monthly service) a month for the most basic credit card machine. When he called to complain about the machine, they told him that they were waiting for an older version of the program to come out, but otherwise, did nothing to resolve the issue.Desired Settlement: My father would like them to lower his monthly leasing of the machine to reasonable costs (the basic leasing should be around $30).

Business

Response:

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company. We have reviewed this complaint and feel that we have resolved the customer's concerns. As an initial matter, the company maintains a Resolution Center on its website that we urge all customers to use to submit concerns like this. We regularly address customer issues in that manner without the need for the assistance of a third party like the Revdex.com.We have successfully resolve this customer's over-billing issue. A billing error was made resulting in the customer being charged $5 per card swipe instead of $.05 per swipe. In September 2015, our customer service department worked diligently with the customer to resolve this issue. The customer was refunded $1,019.17 on 9/26/15 to cover this mistake and the billing error itself has been corrected moving forward.As for the customer's claim regarding its equipment lease, the customer clearly agreed to and signed a Merchant Processing Application and Agreement ("Agreement") that contained a clear and unambiguous "non-cancellable" lease for processing equipment for $207.00 plus a $10.20 tax handling fee per month for 48 months. The Agreement also clearly describes the three pieces of processing equipment the customer ordered - two terminals and one pin pad. The customer additionally participated in a recorded training telephone call with the company's compliance administrator in which he confirmed his understanding of and agreement with the terms of the Agreement, including specifically the "standard terminal and pin pad and that's on that $207 a month, 48-month non-cancellable lease." When asked on the call if this sounded right, the customer replied, "yes." The company has a standard practice of conducting a recorded telephone call like this with all new customers to confirm that they understand and agree to all materials terms of the agreement. As such, the customer agreed to a valid and enforceable Agreement and the company has taken significant steps to resolve the customer's concerns, but no grounds exist for early termination of the equipment lease, the rights to which are owned by a third party. The customer continues to use the company's services to process payments. If the customer has any further issues, we urge her to contact us via telephone or to submit a message through the company’s Resolution Center on its web site. Should you have any further questions or concerns regarding this file, please do not hesitate to contact us. Thank you.

Consumer

Response:

I am rejecting this response because:Dear [redacted]I'm sorry for taking so long to get back to you, and I must also apologize for not seeing the notice when it was first sent to us. To make matters a little more complicated, I have just returned to college, and I'm not in a position where I can actively help my father with this issue. He's not familiar with using his email, so he was wondering if it was possible for you or your company to call him and discuss the matter over the phone with him. If that's possible, please call [redacted] and ask for [redacted]

Review: For the last 4 months, we have been receiving calls from Prestige Payment Systems wanting us to change our credit card processing to them. In the last month they have been calling at least once a week, and we tell them we do not want to receive any further calls. They say they will remove our number from their list, however the calls just keep on coming, at random times of the day/night.Desired Settlement: NO FURTHER CALLS !!!!!

Business

Response:

Dear Revdex.com representative,Thank you for bringing this complaint to our attention. We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and have placed this business on the company's internal Do Not Call list. As such, this business will not receive any further calls from our company. Should you have any further questions or concerns regarding this file, please do not hesitate to contact us. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I signed up with sales with Prestige Payment Systems 2 months ago and agreed to do so based on two factors: Overnight funding with the ability to batch/close out by 7pm PST. As soon as we signed up, there was no overnight funding. A representative asked me to fill out paperwork and we temporarily had overnight funding and shortly after the funding was no longer in my account overnight. The second promise was that I could close out as late as 7pm PST and still get next day funding, this was also false. I had to close out by 4pm before our business closes and this was not agreed upon. We were also told our total fees including all fees, equipiment charges would never go over a total of 2% of our sales. this was also untruthfull. The fees are not even close to 2%. The salesman reiterated this over and over and promised if it ever went over 2% he would personally correct it. The salesman also stated that although the contract for the equipment is 48 months, at anytime you can cancel for $250. He also stated in fact, since the company is giving us $300 upfront and $300 after 90 days of processing, if we decided to cancel, we would actually make money since they only charge $250 cancellation fee. The company then called me to confirm the contract of 48 months stating it is non cancellable. The confusion is the deception and lies of their sales telling us and pointing to the contract at the $250 and telling us we can cancel but with a $250 fee. We are not making any money cancelling as the company wants $250 for Prestige and $4,010.40 for the 48 month term. The company has continuous lies and extremely deceptive business practices and even if you cancel, you can't get out of the contract with all of their false information. I would not be looking to cancel and was ok with 48 months until I found out the information was false and the information was un-truthfull. See the 24 complaints about their deceptive lying at: http://prestige-payment-systems.pissedconsumer.com/Desired Settlement: Stop this company with the worst deception and lies I have ever encountered in the 12 years of business.I cannot trust the allow this company to have access to deduct from my business account. I think they should take back their equipment and cancel the lease for the outright lying of their sales staff. This is a terrible company to work with.I am in the process of cancelling the c/c processing after this complaint.

Consumer

Response:

Please note: We NOW believe the company does not have a way to get out of their contract. Our complaint is that they present the contracts (lease and processing) as one contact and when asked multiple times about getting out the 48 month lease, [redacted] (prestige sales) repeatedly stated and pointed to the back of the contact that we can cancel the term contract at any time with $250 and actually make money since they are giving us $300 up front. We don't believe the company can lie when asked specifically about the 48 month lease. We confirmed by phone believing what was stated by [redacted] to be accurate.[redacted] lied about all the terms, rates of 2% or lower including the lease, overnight funding, terms of the contract of cancelling the lease and processing.

Business

Response:

We are disheartened to hear the merchant is still so frustrated. We did, as stated, send new paperwork for the merchant to achieve 24 hour funding. We have the ability to place merchants on different platforms to ensure this happens. The merchant would need to close their batch by 7pm EST, so yes that would be 4pm PST. It has come to our attention the sales rep did not have this part of the information when relaying to Mr. [redacted]. For that we apologize. We pride ourselves on giving our sales reps all necessary knowledge in order to properly inform our potential clients. I do see Mr. [redacted] has been in communication with our retention team about his account. In regards to rates and contract terms this would need to be discussed with one of the retention team members. I have requested someone from that department reach out to Mr. [redacted] again to see if there is anything else to be done.

Read the whole contract. I asked if there was a lease, and told NO ! Told it was a "program cost". Read other reviews, don't, not for a minute, believe what you're told by the sales rep.

Nightmare of an experience, and FTC has been alerted. Watch your statement, and compare it to what you were told. Better yet, DONT SING UP WITH THEM !

Review: This company has made several phone calls to me soliciting business. I have asked repeated, for more than 2 months, to be removed from their call list. It has not been done. They do not keep proper records and cannot tell me when my original request was processed or look up how many times they have called me, or they refuse to.Desired Settlement: A public record needs to be made in regards to this company. I cannot imagine having to deal with them on an actual business matter.

Business

Response:

This is an understandably frustrating situation. We do apologize for any oversight on our end. We maintain a “DNC” list for merchants that wish not to be called again. As well we remove that number from our currently circulated dialing material. It is an easy process that should not have caused 2 months of unwanted communication. I have requested the department that maintains our calling material strike your info from record. I do not see a business name within this complaint, but as long as the phone number given is the one being called we will be able to complete the request. Again, I want to extend our sincerest apologies for this ordeal.