Prestige Payment Systems

Complaint: [redacted]
I am rejecting this response because: The charges that incurred and drafted from my account were no where near what was discussed in the terms of the lease, hence only have card reader for only a few months, ending in June of 2016. They cannot produce the initial call that was made to my business where other arrangements were made regarding the contract, and contents of the contract were altered after the fact, and were not what we agreed to. I have made it clear to other representatives that our business would not even be open to use a 48 month lease on a card reader or account, and was told that would be fine and would not be liable past the time we were open and doing business. But was told later that deal would not hold up. I believe it is bad business to out and lie and scam people into bogus contracts/lease agreements. And they continued to remove substantial amounts of money from my account without ever questioning why would not be using the reader. Had I known about all of the extra charges, they would have been shut down long before now. They not once fulfilled their initial terms of the contract I was told about and agreed too. We will be joining the other hundreds of people with law suits against this company. Unless my initial agreement and terms can be met. I want out of the contract, and the missed payments and collections removed from my credit score. I believe the thousands of dollars they collected from the months of July 2016 until January of 2017 is payment enough for being roped into this outrageous scam. Had I not immediately needed a reader, I would have never signed with them. And will be warning others from doing business with First Data/Prestige Payments. It's bad enough with the terms of the agreement were never even close to any amount they mentioned, but now no one in the company can seem to agree on what I would owe to leave and break the lease and agreement, telling me this is just a way to get as much money as possible and keep me from pursuing any further legal action, if not resolved this time.
Sincerely,
[redacted]

I am rejecting this response because:The comments don't resolve anything.  The issues still remain:We can't close out by 7pm PSTThe rates were not as stated 2% or less with all fees including the lease.The next day funding stopped funding the next day without warning.The sales staff was untruthful about the ability to completely cancel the contract.In addition, the company has withdrawn $250 from my business account without warning on 2/12/2015 in the amount equal to the cancellation fee of the processing services.  Prestige Payment systems wants my company to continue to pay them commissions built into the lease for 4 years when they can't provide the services that were falsely stated by their sales staff.

Read the whole contract. I asked if there was a lease, and told NO ! Told it was a "program cost". Read other reviews, don't, not for a minute, believe what you're told by the sales rep.
Nightmare of an experience, and FTC has been alerted. Watch your statement, and compare it to what you were told. Better yet, DONT SING UP WITH THEM !

The Company Prestige payment systems and Alpine Payment Systems continues to access my business checking account and charge fees months and months after the account was cancelled. I spoke with Anne at Prestige payment systems in March 2015 and she stated she would resolve and credit my account. We filed a complaint with this company previously, they cancelled my account and continue to take funds.We were charged again $54.85 this month on 6/3/2015.
We want the charges form Prestige payment systems and Alpine Payment Systems stopped. We have paid a cancellation fee and these companies do not have any authorization to withdrawal money from our business account.

Dear Revdex.com representative,Thank you for bringing this complaint to our attention.  We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and have placed this business...

on the company's internal Do Not Call list.  As such, this business will not receive any further calls from our company. Should you have any further questions or concerns regarding this file, please do not hesitate to contact us.  Thank you.

Dear Revdex.com representative,Thank you for bringing this complaint to our attention.  We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and placed the complainant on...

the company's internal Do Not Call list.  The complainant therefore will not receive any further calls from our company and we consider this issue resolved.Should you have any further questions or concerns regarding this file, please do not hesitate to contact us.  Thank you.

A charge of $250 was assessed for cancellation of the processing agreement. The processing account was closed on 2/3/2015. Mr. [redacted] is not paying us directly for the lease. That is to FDGL where the lease is held. Merchants have the ability to use the equipment with other providers. They are not tied down to us. If Mr. [redacted] wants to process with another provider the equipment is able to be used there as our rates and funding times were not acceptable. Again we do apologize for our sales rep not having full information when relaying the details to Mr. [redacted]. This has been corrected on our end for the future.

We are in communication with merchant, looking for mutual resolution.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I hope that this company will start obeying the FTC's "Do Not Call" list, that is what it is for.

Revdex.com:
The company serves little legitimate purpose other than to annoy and harass people. There are similar complaints against them ALL over the internet if you Google their number. My number is DO NOT CALL listed, and NOBODY is interested in ANYTHING this scammer has to offer. They should be put out of the public's misery

We apologize for this annoyance. Whether we are using a dedicated calling list or Google to find leads there is no reason a merchant cannot be added to a DNC list. I have requested our dialing coordinator remove this business from our circulated materials. As a phone number was not provided in...

this complaint I looked up the business from the address given and found ###-###-#### for Outrageous Food & Events. This has been placed on our DNC List so no further calls should be placed to this company moving forward.

Dear [redacted]
 
We have reviewed the customer’s follow up response but are unable to submit our response through the online system, so we respectfully request that you accept this response. As noted in the customer’s follow up, the swipe fee overcharging issue has been resolved, and the only outstanding issue is the recorded call referenced in our initial response. 
 
As requested by the customer, the recorded call is attached. You will notice that in the recording, our company compliance representative advised the customer that he would receive a “standard” machine, and the customer agreed. The customer also agreed to all other key terms and conditions of the agreements on this call. Additionally, the $400 charged this month was for all processing charges in December (including the equipment lease) per the detailed schedule of rates and fees set forth in the customer’s agreement. The customer’s agreement is not based on a flat rate, but rather is dependent on the customer’s processing volume each month. The agreement itself and the attached recorded call establish that the customer knew this.
 
If the customer has any further concerns, we are ready and willing to discuss those with him directly. Should you have any further questions or require any additional information to close out this matter, please let us know.  Thank you.
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This is an understandably frustrating situation. We do apologize for any oversight on our end. We maintain a “DNC” list for merchants that wish not to be called again. As well we remove that number from our currently circulated dialing material. It is an easy process that should not have...

caused 2 months of unwanted communication. I have requested the department that maintains our calling material strike your info from record. I do not see a business name within this complaint, but as long as the phone number given is the one being called we will be able to complete the request. Again, I want to extend our sincerest apologies for this ordeal.

We are shocked to hear such a blatant disrespect to our clientelebeing executed by any member of our staff. We have removed the number from oursystems and placed it on a DNC list we maintain. There was no reason for this occurrenceto have transpired. We have processes...

in place for when merchants wish to nolonger be called. An investigation into who was responsible for this is beingdone currently. This will not happen again. Please accept our sincere apologyfor this situation.

They are totally crooked. I just finished paying off a lease that I have not used for over a year. They lied from day one. Do not believe what they tell you.

I am rejecting this response because:
Dear [redacted]
I'm sorry for taking so long to get back to you, and I must also apologize for not seeing the notice when it was first sent to us. To make matters a little more complicated, I have just returned to college, and I'm not in a position where I can actively help my father with this issue. He's not familiar with using his email, so he was wondering if it was possible for you or your company to call him and discuss the matter over the phone with him. If that's possible, please call [redacted] and ask for [redacted]
I just reviewed the information with my father, and he says that while Prestige claims to have had a recorded training telephone call with him, he never received a phone call of the sort. He states that they only called him in the beginning to tell him that they would only charge him $297 for the credit card service without ever mentioning the machine cost.
The $5 a swipe issue has been resolved, thankfully, but since my father insists that Prestige never called him to confirm his understanding of the agreement/contract, I think the next reasonable step should be to ask Prestige for the recorded phone call they claim to have. If we can confirm that it's my father's voice, I suppose there's no room for doubt, but since my father is adamant that he never received a phone call, I can't help but be skeptical. I'm not quite sure if you'll be able to help us on this matter or whether we should contact Prestige on our own, so please let me know if it's possible for you to act as a mediator of sorts for us.
Prestige also states in this notice that they would give him a standard machine, but over the phone they had promised a brand new machine that could read the chip on credit cards. Because my father is not fluent with English, it is possible that they promised him a new machine over the phone, and then decided to give him a standard machine for the contract. This standard machine was supposedly brought up over the recorded training session, but again, my father says he never received such a phone call.
Another issue recently popped up where Prestige charged more than what they promised to charge for the monthly statement. They told my father that they would only charge $297 (and few cents) a month (and my father states that they repeated this several times over to him), but this month they decided to charge him over $400 dollars for the credit card service.
Given these issues, what should be our next steps? Should we email the newest statement to you?
Thank you,
[redacted]

We received a complaint that Mr. [redacted] was being solicited on his personal cellphone. We pull our calling material from a provider that had his cellphone listed as his business number. As well if you Google the phone number given in the complaint it pulls up as his business phone. We were not...

aware that his cellphone was on the “Do Not Call” List, or that it was a personal cellphone and not truly his business phone number. We have since receiving this complaint removed Mr. [redacted] from all our locations calling materials. Furthermore we apologize for any inconvenience this may have caused the merchant.

Review: I wish I had read the complaints on this company before I got in to deep. After attempting to tell the company I was not interested in hearing their sales pitch multiple times, one of their sales reps became a little more aggressive and intimidating on the phone. I am new to owning a business and am not very assertive, so I listened. After he was finished, he sent over some information regarding a plan that was suppose to save me a lot of money. When the call came back the following day, I said that I would look it over. They were very pushy, said I had to make a decision now or I wouldn't be able to capitalize on the deal. I knew I should have walked away, but I heard them out. I explained that I was not willing to sign a contract that locked me to their company for a period of time, if I wanted out, I wanted to be able to walk away and I wanted to have next day bank deposits. Since these were deal breakers for me, they said that they would make arrangements so I wouldn't be on terms, just go from month to month and they would make sure I had next day deposits. When they sent over the "agreement" for me to look over, I was told again this is not a contract, it was just to go over the details of the plan (the words TERM and LEASE were crossed off so she said that it was nothing to worry about). Turns out everything was a lie. After I got everything set up, it turned out that next day deposits were not possible. I told them that if that was the case, this wasn't going to work, this was a deal breaker for me. That's when I was told that she was very sorry to hear that I felt that way, because it would cost me 3600 to get out of my "contract." I tried to explain that this was suppose to be month to month and not a contract. But she was ready for that, she asked me to pull out the agreement that I had signed. She told me to turn to a specific page, and read the small print. It said that this was a 3 year contract. Now I am getting fees 5-10 times greater than I have ever before.Desired Settlement: I want out of this supposed "contract!" I do not want to do business with this company ever again. They have already cost me more money in the last two months than I had paid in the previous 8 months with my other company. I have tried to call them again and again, but they never return my calls. They have been dishonest to the point of thievery in my opinion, and I want out!!

Business

Response:

We are in communication with merchant, looking for mutual resolution.

Review: I feel that this is a fraudulent company and have asked them several times to stop calling me. My number is on the "Do Not Call" list and has been on the list since 2004. I have reported them to the FTC but that does not stop them from calling. Their are several complaints listed under their number on [redacted] and I hope that the Revdex.com can do something since the FTC can't or wont.Desired Settlement: I want them to stop calling me.

Business

Response:

Dear Revdex.com representative,Thank you for bringing this complaint to our attention. We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and placed the complainant on the company's internal Do Not Call list. The complainant therefore will not receive any further calls from our company and we consider this issue resolved.Should you have any further questions or concerns regarding this file, please do not hesitate to contact us. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I hope that this company will start obeying the FTC's "Do Not Call" list, that is what it is for.

Prestige Payment Systems contacted me about processing my credit cards. They assured me the could save me 30% on on my fees. Once you deal with the sales rep and sign on You can not talk to them again. They tell you the items on the contract do not pertain to you. They tell you there is a service fee and 1% processing. The service fee is a four year non cancel able contract for a processing machine. My first statement came back two times what my old processor was charging me. I talked to their rep and he assured me he would take care of it and not to worry. The sign up fee of $97 was to be waved and I was to receive a $350 credit to pay an early cancellation fee with my old processor. I did get a $100 credit. The company receptionist tells me he is on the phone and I can leave a message. he does not return messages any more. I just got another charge on my bank account and I think this fee is a higher percentage than the last. I will not know until I get my statement. This industry is filled with smoke and mirrors, but this company takes it to another level. If they call you hang up on them and count your blessings.