Priceline.com

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding the
refund of your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
Our records show that this reservation was not canceled
and no refund was processed*** ***' fare rules show that the tickets are
non-refundableHowever, we may contact the airline for an exception in your
behalf, but this is not guaranteed as this will be entirely up to the airline
to allow a refund
The airline requires the patient's medical information
Please provide the following information:
- Doctor/Hospital's Name
- Doctor/Hospital's Phone Number
- Name of the Patient
- Relationship to the Patient
- Nature of Illness
- Date of Visit/Treatment
Upon receipt of the information, we will contact Jet
Airways to request a refund on your behalf
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceI am sorry that the consumer’s selected purchase is non refundable
and Priceline is unable
to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
*** *** *** *** * ***
*** *** *** ***
*** ** ***
-Star hotel in the *** Area
Your room: Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20, Check Out: Sun, Jun 21, Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $Room Total: $Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** ** *** **
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $Prices are in USDCancel
Policy
This rate cannot be cancelled, changed or transferred
Refunds are not allowedAbout Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important
stuffAll rooms will accommodate up to peopleSpecial requests (including preferences
for smoking or non-smoking rooms) should be requested through
your confirmed
hotel and cannot be guaranteed by PricelineReservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refundThe hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this requestThe reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer priceHotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentivesIf your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is completeI have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policyInitial Here to Accept **

Dear *** ***,
"">
We wanted to take this time to contact you regarding your
reservation at
the Hotel *** booked under Trip Number ***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
checked out early from the hotel due to room issues and
you would like
to be refunded in full for your reservation
We have reviewed this concern and verified that a refund
for the second
night of your reservation in the amount of $was
processed to your
account last October 21,
We contacted the hotel and we were advised that they will
be unable to
refund the first night of your reservation
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn Knoxville West At Cedar Bluff for Trip
Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you would like to get a refund of
$for applying for the Priceline *** ***Card-members will receive a
one-time bonus award of 5,Points if the first purchase or balance transfer
on the Account posts within the first days from the date the Account is
openedBonus Points will be posted at the close of the first billing statement
after the initial qualifying purchase or Balance Transfer is madeIf you have
additional questions, you will need to contact Barclay?s customer service team
directly for further assistanceTheir phone number is *** *nd their
website address is:
***
*
We apologize for any inconvenience and we thank you for
your time
Sincerely,
Frich A***
Executive Offices

Dear Mr***,
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** Airport Hotel booked under
Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices and we are sorry that
you are not satisfied with the location of the property and request a full
refundUpon review of this matter we have confirmed that the confirmed property is clearly located within the shaded
area labeled *** Airport area
Attached hereto is a copy of your initialed contract page
authoring the terms and conditions of your selected non-refundable purchase
We are sorry that we are unable to assist any further in
this situation
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am not cancelling this trip due to any old circumstancesIt truly is a matter of a family emergency, surely there has to be exceptions for such an eventI have been a long time customer and I can't believe that there is absolutely no way to modify or refund this reservation due to extenuating circumstancesI think that is poor customer service on part of Priceline.com
Sincerely,
*** ***

HelloPlease see the response we sent to our customer belowThanks
*** *** ***
*
125);">I am writing you today regarding your Revdex.com complaint concerning your hotel reservation at the *** *** *** under Trip Number 1***
We are sorry to learn that you felt that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any 3-Star hotel within the area you selectedWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows:
*** * * ***
*** * * ***
*** * * ***
*** * * ***
We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWhile you may have felt that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property would have met your expectations
Your reservation was confirmed and the room was available on your scheduled date of stayWe truly regret to advise you that we are unable to fulfill your request for a refund
I know you expect a different answer; however, there are no other resolutions that I can offer because of the restrictions
Sincerely,
*
*** ***
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, your
were authorized and at the same time charged for your reservationIn addition,
you are not satisfied with the service that our agent provided
We appreciate your business, and we are very sorry that
you have been disappointed with the way this matter was handledAs a gesture
of goodwill, we would like to offer you a $travel voucher(s) valid toward
your next prepaid booking with priceline.comThis compensation is not intended
to place a value on your experienceIt is meant to emphasize our commitment to
you as our customer, and encourage you to use our website for your travel
needs
To redeem your voucher(s), you will need to book a new
prepaid reservation on www.priceline.com
Once your new reservation is accepted, please send us an email at: ***
This email should include the following information:
-Original Priceline Trip Number that is associated with
your voucher
-Your new Priceline Trip Number
-The amount from the travel vouchers that you received
for the
inconvenience you experienced with our company
We will then issue a refund for $(if your purchase
price is
greater than or equal to that amount)This offer is
valid for one (1)
year from the date of this e-mail
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The
consumer’s selected purchase offers Breakfast served in restaurant, and
does not offer free breakfast as an amenity
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the purchase as well as a list of amenities offered by the
property
Rating:
Description:
With an outdoor heated pool, free shuttle service and
on-site dining options, the non-smoking *** *** *** *** is a
no-brainer for Priceline guests
Bring ***, *** and *** to the 12-story, 337-room
Omni, where you'll find road-warrior perks too, like a business center,
conference facilities, and express check-outKids get a backpack
with fun itemsAll rooms feature pillowtop mattresses, *** robes, LCD
HD flat-panel TVs and mphookupsSwim year-round in the pool; keep
sweating in the fitness center and saunaWhen hunger hits, guests have a
choice of restaurants: traditional American, wine and tapas or pub foodA
complimentary shuttle services destinations within a five-mile radius (not
including airports)
The Omni is off of I-635, between Dallas/Fort Worth
International Airport (miles) and Dallas Love Field Airport (miles)
Public golf and tennis are a mile away, and hiking along Trinity River is
three miles awaySouthwest Medical Center and Dallas Market Center are
both miles from the hotelSix Flags Over Texas and Cowboys Stadium are
about miles away
Priceline guests give high marks to the
"elegant" Omni for its "exceptional staff,"
"beautiful" lobby and "amazing" water pressure in the
robe-bedecked bathrooms
Amenities:
AC
Handicap rooms
24-hour front desk
Heated guest rooms
24-hour room service
High speed internet access
Accessible facilities
High speed internet access fee
Accessible parking
High speed wireless
Accessible room
Hotel does not provide pornographic films/TV
Additional services/amenities/facilities on property
Housekeeping - daily
Air conditioning
Ice machine
Air conditioning individually controlled in room
Iron
Alarm clock
Ironing board
All public areas non-smoking
Laundry/Valet service
AM/FM radio
List of movie channels available
ATM/Cash machine
Lounges/bars
Baggage hold
Lunch served in restaurant
Ballroom
Meeting rooms
Banquet facilities
Movies in room
Breakfast served in restaurant
Non-refundable charge for pets
Business center
Non-smoking
Business services
Non-smoking rooms (generic)
Cable television
On-site business center
Check cashing policy
Outdoor pool
Child programs
Pets allowed
Children welcome
Remote control television
CNN available
Restaurant
Cocktail lounge with light fare
Room service - full menu
Color television
Room service - limited menu
Concierge desk
Safe deposit box
Conference facilities
Security
Dinner served in restaurant
Stairwells
Dry cleaning
Telephone
Elevators
Toilet
ESPN available
TV
Exercise gym
Valet cleaning
Fire safety compliant
Valet parking
Free parking
Valet same day dry cleaning
Free transportation
Voice mail
Front desk
Wakeup service
Full business center
Wedding services
Full service housekeeping
Whirlpool
Gift/News stand
Wireless internet connection
Hairdryer
This link has been provided to you so that you can view the
Contract Page you were presented when you were submitting Trip
Just click on the link, or if that doesn't work, please copy and paste the
entire link into your browserhttps://book.flexrez.com/hotel/cr?cth=E1ED88C7969A93F8128C3BB7C5643FFB
We appreciate the opportunity to clarify
Sincerely,
N
D’Angelo
Priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** & Suites By *** *** *** *** ***t for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize that you were unhappy with your hotel
accommodations. We evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of
this expectation during your stay
Our records show that the rate you purchased is non-changeable,
non-cancelable and non-refundableWe have contacted the *** *** &
Suites By *** *** *** *** *** on your behalf and the refused our
request for a refund or compensationThey have verified that they were unable
to provide you a different room due to availabilityThey did not have rooms
available for the same room type that that was booked on this reservation
Because of this, they assisted you by changing the toilet seat in one of the
rooms, providing towels and pillow cases
However, as a one-time exception, your refund has been
processedA refund for $was issued today, September 2, We will
issue a refund to your bank within one business dayYour bank will then post
it to your accountThe bank processing time varies so please check with them
if you do not see it in your account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Dear ***,We understand you are disputing your travel request charges
with your credit card companyOnce a credit card dispute is initiated with the bank, we are required to direct the purchaser to contact the credit card issuing company with
any questionsYour bank has the
ability to discuss the issue with you as we
provide the bank with the details of the charges and will dispute any refund if
it is determined that the charges were valid.We will not be able to
provide the resolution at this timeAs advsied earlier, our chargeback
department will research your issue and you will be contacted with the
resolution within within business days.If you would like to discuss
this further with our supervisor, please feel free to contact our Customer Care
Department at ***However, our supervisors follow the same policies
associated with your reservation booked for your stay in ***, and they will
not be able to make an exception, and provide the resolution that you are
requestingWhen you call, you’ll need your Trip Number, which is:
***.I appreciate your patience while we continue to work to
resolve your issue.Sincerely,*** **Customer
Service Specialist

RevDex.com, Inc
We are sorry that the consumer
is unable to travel due to a change in plans
The
attached contract page indicates that the consumer selected a non-refundable purchase
We are truly
sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners, which state that
reservations are non-changeable and non-refundable
Sincerely,
* ***
Priceline.com
This contract for request
number *** was originally initialled on Sun Feb 14:31:EST
Your Trip Summary
Airfare Details
Depart:
Fri, March 7,
Return:
Sun, March 9,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
You may be required to travel during off-peak hours for this trip
Your trip may start anytime
, from 5am on your travel dates to as
late as 2am the next day, and may arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** ***
Aircraft:
Jet aircraft
Rental Car Details
Mid-size
*** *** *** *** or similar
Location: *** *** *** ***)
Pick-Up:
Fri, March
Drop-Off:
Sun, March
Total Rental Days: days
Driver: *** ***
Driver's Age at Pickup: **
Summary of Charges
Package Subtotal:
$
Govt Taxes,
Airline Fees and Agent Fees:
$
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
These airline tickets are
non-refundable, non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not availableIf you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These special discounted tickets
issued are not eligible for frequent flyer milesPriceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember to bring a valid
government-issued photo ID with you to check-in
•
Only *** *** will be able to
pithe rental car at the counter*** *** will be required to present
a valid driver's license and a valid credit card or debit/check card or
debit/check card in their name with a minimum of $available credit
as a security deposit on the vehicleIf you plan to use a debit card, you
may be required to provide round-trip flight information at the rental
counter
•
Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental carYou should determine if you have insurance coverage prior to
pick-upAdditional insurance can be purchased at the rental counter
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms and conditions
and privacy
policy

Complaint: ***
I am rejecting this response because:I am being penalized for checking out earlier from a hotel that was not what I booked and I signed forPriceline promised me a star hotel and they did not deliverI spent additional $after the refund for $(Spent additional $for nights hotel, booked with Priceline as well, you can check your records)
Priceline DID NOT give me what I paid for, a star hotelWhy shouldn't I get my money back? Why should I be penalized with a night stay fee for leaving earlier from a hotel that did not offer the amenities Priceline promised?
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for contacting us through the RevDex.com regarding your rental car reservation with *** Corporation for Trip
Number ***
Our records indicate that a refund in the amount of
$should appear in your credit card account within the next to
business daysThis amount represents the amount you paid for the rental less a
one day rental fee of $26.02, as advised when you contacted Customer Service concerning
the cancelation and refund.
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concerns regarding the savings that
you received by booking on our website and the rating of your confirmed hotel
We reviewed the hotel's website and verified that on the day the you booked the
reservation, the rate they offered was $while Priceline's rate was only
$Therefore, you saved 24% by using our websiteIn addition, We found
that this hotel does meet our expectations for the star rating selected on our
websiteOur competitors also rate this hotel as follows:
***.com = Stars
***.com = Stars
***.com = Stars
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etcWe screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel
We also researched your issue with our Chargeback
department and determined that your dispute case is still under investigation,
which will not close until June 26, Please be advised that your
reservation is restricted and we are not able to issue any refundPlease
conatct yor bank directly concerning the status of your disoute
Once again, thank you for getting in touch about this
Sincerely,
*** ***
Executive Offices

Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** *** Nashville for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern about the location of your confirmed hotelWe reviewed your request in
our system and verified that the confirmed hotel is within the designated area
that was selected during the request processThe properties in the disclosed
price listings can be different than those in Name Your Own Price and Express
Deals reservation selections. Based on
the number of hotels that participate in a program, Priceline may assign a number
of hotels to one areaIn this case, Priceline indicated Millennium Maxwell
House Nashville in the *** Area on the listings page, but Downtown
Nashville - *** Area in the Express Deals page
The reservation you purchased is restrictedWe are sorry
but we are unable to change or cancel the reservation
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you were unhappy with your hotel
accommodations. We evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of
this expectation during your stayWe contacted your hotel and verified that
they did not receive any comments from you upon check-outYour reservation is
restricted, it is non-cancellable and non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe customer relations person that I talked to today was really super helpful and nice and they finally booked a replacement hotel for meI really appreciate them resolving this issue for meThanks so much Revdex.com for all your help
Sincerely,
*** ***

Dear MsWorthley,
"">
Thank you for contacting us regarding your reservation at *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
email in our Executive OfficesWe understand you are unhappy that the hotel
you received is showing a lower rate on our website
We offer the Best Price Guarantee to customers when they
are able to find a lower rate, plus we include an additional $refund and $
Bonus Cash reward on a 2-night or longer Air plus Hotel Vacation Package
purchase made through priceline.comWe are sorry if you are unhappy with your
reservation; however, we are unable to offer a full refund back to your credit
card as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Teddi Cremeans
Executive Offices