Priceline.com

Complaint:
I am rejecting this response because it is entirely within Priceline's power to right the wrong they committed by not advertising the fact that the ***t site is really a front for PricelineThe hotel did not suffer a loss because I am a Best Western Rewards customer, who called to cancel within the designated time, if doing so from a Best Western reservation, which I believe I hadI still do not understand why Priceline NEVER once stated on the website that I was on their siteI know that you bid for prices on the siteSince this was a work related reservation, I had no incentive to get any rate other than the government ratePriceline is unreasonable in not writing off the $It is a drop in the bucket for them and a considerable amount for me
I urge the Revdex.com to go to the ***t site and try to book a reservation through the siteLet me know if at any time, the words "Priceline" appear on the siteGood businesses do not hide behind other nefarious sites; they proudly display their name
Sincerely,
Barbara Simone

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand you
applied for Priceline's *** Card Reward and expected that you will get an immediate $discount
off your reservationWe are sorry; however, we will be unable to apply the $
Bonus towards your reservationThe
$Bonus comes in the form of a statement creditWhen ***s sends you your first credit card statement, you will see a credit of
$in the statement summary
We provided information on our website on how the cash
back worksBelow is the link where you can view additional information about
the Priceline Rewards *** Card:
***
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
We are contacting you today regarding your reservation at
the *** ** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that an
exception was made to cancel your reservation with a fee because of the
incorrect datesWe reviewed the notes and the record associated with your case
and identified that you are eligible for compensationSince you agreed to
cancel your reservation for a fee equal to 1-night's offer price plus taxes and
fees, a refund request for $was submitted for approval
The request needs to go through a review process which
does take time to completeYou will receive an update within the next weeks
regarding this request
In order to receive a 50% refund of the cancel fees or
the remaining charge on the reservation, you must submit a new request on our
website with the correct information as outlined in the cancel resubmit email
you received when your original reservation was cancelledYou have exactly one
year of when your original reservation was cancelled to purchase a new
reservation with the correct information to receive a 50% refund of the cancel
fees
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Mr***,
"">
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
We thank you for your patience while we research this
booking for you. Your concerns were
forwarded to the rental car company, and it is under reviewOnce we receive a
resolution to the concerns, we will contact you back with a resolution
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
*** ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the Stratosphere Tower for Trip Number *** We are writing to let you know we received your Revdex.com complaint in our Executive Offices
We apologize if your stay was not what you hoped it would beWe understand you are requesting for a compensation due to the quality issues you encountered at the hotel during stayWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel advised they were unable to receive any complaints during your stay and will not authorize any compensations or refundsA refund in the amount of USD was processed on October 14, This amount is equivalent to 20% of your total reservation costYour refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, Junk* *** Executive Offices

Complaint: ***
I am rejecting this response because:The image provided is exactly representative of what I clicked on when I chose to book the room Priceline then apparently switched to give me something different These questionable business practices and customer service have unfortunately revealed the true nature of pricelines ethics.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,*** ***

Dear MsCockerham,
"">
Thank you for contacting us regarding your reservation
with United Airlines booked under Trip Number 2***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused airline ticket
We reviewed your reservation and confirmed when you
contacted our customer care department back after speaking with the airline,
you were advised correctly of our policies regarding your unused airline
tickets
We are sorry if the wrong departure date was entered by
mistake; however, your tickets are truly non-changeable, non-refundable and
non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Attached hereto, is a
copy of the consumer’s contract page indicating that the consumer selected a Published
Price rate with Payless Car Rental listing the following summary of charges:
"border-top:solid #D9D9D1.0pt;
border-left:none;border-bottom:solid #D9D9D1.0pt;border-right:none
padding:0in 0in 0in 0in;background:#F2F2F2">
Summary of Rental Car Charges

Dear *** ***
" line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your hotel reservation at the Americinn Hotel & Suites *** Ne for Trip Number ***I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this hotel reservation.In order for us to research this further, please send the screenshot of the lower rate found of $141.02, taxes inclusive, as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

Dear Mr[redacted],
"">
Thank you for taking the time to contact us regarding
your hotel reservation at The [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for this
unused reservation because the manager at The [redacted] advised
that you will not be charged for this due to availability
Your refund has been processedA refund for $was
issued today, October 22, We will issue a refund to your bank within one
business dayYour bank will then post it to your accountThe bank processing
time varies so please check with them if you do not see it in your account
within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
[redacted]
Executive Offices

Dear MrVinyard,
"">
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the Best Price GuaranteeOne of the rules for Best Price
Guarantee is that the lower rate must be available for booking at the time of
contactWe apologize if our representative was unable to find the lower price
from the hotel's website
We see that your issue has already been resolved by one
of our Customer Relations representatives when you called us the second time
The lower rate was verified and a refund for the difference was processed plus
$Big Deal GuaranteeShould you require additional assistance with your
Priceline hotel reservation, please feel free to reply to this e-mail
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Dear MsGray,
"">
Thank you for contacting us regarding your reservation at
the [redacted] Resort and Conference Center booked under Trip Number
3[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel
is rated properly because of reviews you read
We can understand your concern if you have discovered bad
reviews for your hotelEveryone has a different experience and it is very
likely that your experience could be entirely positiveWe have researched to
find that this hotel does meet our expectations for the star rating selected on
our website and has a guest satisfaction rating of 6.2/
Our competitors also rate this hotel as follows:
[redacted]com = star
[redacted]a.com = star
T[redacted].com = star
[redacted].com = star
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund as this timeDuring the
request process you were asked to review and initial a contract page
That contract contained the travel information you
entered during the request process and outlined the terms of the offer,
including the restriction that your reservation would not be changed or
canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear MrLevy,
"">
Thank you for contacting us regarding your reservation
with [redacted] for Trip Number 16[redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that the
airline did not allow you to take your flight as you were unable to provide the
necessary documentation to enter Israel and are requesting a refund of your ticket
Prior to booking your reservation, you were asked to
review your contract page disclosing the terms and conditions of your selected purchase
We stated on the
contract that "we have no special knowledge regarding foreign entry
requirements," and "Priceline therefore urges passengers to review
travel prohibitions, warnings, announcements and advisories issued by the
United States Government prior to
booking travel to international destinations."
In addition, we sent you a reminder e-mail, days prior
to your departureThe documentation you will need will vary depending upon
your citizenship and your destinationThe email we sent reminded travelers to
contact the embassy or consulate of all countries you are traveling to and
connecting through if you are unsure of the travel requirements for your
destination
It is the
traveler's responsibility to ensure that they meet the necessary documentation
needed by the country they are entering
The fare rules associated with your ticket determine
whether they can be refunded or exchangedBecause these rules are governed by
the airline, we ask that you contact [redacted] directly regarding your request
for a refund
For your reference, a copy of the contract page has been
sent in a separate email
We are truly sorry we did not provide you the answers you
were looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices
Original Message Follows: ------------------------
Customer
Information:
Isaac Levy
Ave K
Brooklyn , NY
Daytime Phone: ###-###-####
E-mail: [email protected]

"line-height: 115%">According to
the consumer she/he was unaware of the total purchase price, including taxes
and fees, for a rental car and expected to pay $less than chargedThe
consumer is requesting a breakdown of the taxes and fees charged for the
purchase of a Name Your Own Price rental carThe consumer states:
"I got on Priceline and bid $30/day
for the same mid-size carThey said I won the bid and charged my account
$I was expecting to pay about $less but the total was $higher."
As noted on
the consumer's initialed contract page, the summary of charges, including taxes
and fees, are disclosed prior to purchase:
Summary
of Charges
Your Price Per Day: $(per day)
Total Rental Days:
Subtotal: $
Taxes and Fees: (details) $
Total Charges: $
Prior to purchase,
the consumer is provided with a contract page disclosing the total purchase
price of the rental carConsumers have the option to compare the total cost of
the rental, including the taxes and fees, with other online services or, rental
car companies
Attached
hereto is a copy of the consumer's initialed contract page agreeing to the
terms and conditions of the purchase, including the details and disclosure for taxes
and fees added to the offer price
Priceline
tells consumers that, in addition to the price you name, a charge for Taxes and
Fees will be charged (an amount that will always be disclosed to you before you
elect to proceed)
The balance of the charge for Taxes and Fees is a
fee which we retain as part of the compensation for our services and to cover
the costs of your reservation, including, for example, customer service costs
and additional fees
(Details) Taxes
and Fees
In connection with
facilitating your Name Your Own Price ® rental car transaction, we will charge
your method of payment, in addition to the price you name, a charge for Taxes
and Fees (an amount that will always be disclosed to you before you elect to
proceed)This charge includes an amount to recover the amount we pay to the
rental car supplier in connection with your reservation for taxes, fees and
surcharges owed by the rental car supplier including, without limitation, sales
and use tax, excise tax, value added tax, airport or facility taxes, surcharges
or fees and/or other similar taxes, surcharges or feesThe amount of this
charge is intended by us to be sufficient to cover the amount we may be
required to pay to a rental car supplier, and may be greater or less than the
amount we actually pay the rental car supplier in connection with your
reservation for taxes, fees and surchargesThe balance of the charge for Taxes and Fees is a fee
which we retain as part of the compensation for our services and to cover the
costs of your reservation, including, for example, customer service costs and
additional feesThe charge for Taxes and Fees varies based on a number of
factors, including, without limitation, the amount you pay to priceline.com and
the location at which you will piyour car from the rental car supplier
We are not the vendor
collecting and remitting taxes to the applicable taxing authoritiesThe rental
car companies, as vendors, bill all applicable taxes to us and we pay over such
amounts directly to the vendorsWe are not a co-vendor associated with the
vendor with whom we reserve our customer's travel arrangementsTaxability and
the appropriate tax rate and the type of applicable taxes vary greatly by
location
I appreciate
the opportunity to clarify
Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-05-15:15:
·
·
·
AUTO
·
AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage
Pick-up: [redacted]
Drop-off: [redacted]
PiDate & Time: Saturday, June 20, 2015, 03:PM
Drop-off Date & Time: Tuesday, June 23, 2015, 02:PM
Driver Info: [redacted], Age: and over
Rental Car Company:
Total Charges
Days at: $/day Total:$
Summary
of Charges
Your Price Per Day: $
(per day)
Total Rental Days:
Subtotal: $
Taxes and Fees: (details) $
Total Charges: $
Best Price Guaranteed
Prices are in US dollars
Traveling
with a child or infant? Add a child seat
Add Child Car Seats (Optional)
You can request any of the child
seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter
Contact the rental car company to confirm availability
Infant
Child Seat
For infants less than one year and under lbs
Toddler
Child Seat
Forward facing for children weighing 20-pounds up to inches in height
Booster Seat
For children weighing to lbs
Flight Information (optional)
This
will be used by the rental car company to monitor flight delays
What Airline are you Flying?
Your Flight Number:
Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchaseBe sure to add coverage to enjoy these valuable benefits:
·
Provides
Primary Coverage
·
Includes
cost of repairs
·
Cancel
with 100% refund
Important Information
Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:
·
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used
·
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of paymentIf your offer is not accepted, you will not be charged
·
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation
·
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental carYou should determine if you have
insurance coverage prior to pick-up
·
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests
·
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her nameAn additional driver can be added
at the counter for a fee payable directly to the rental car company
·
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit
·
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional itemsPre-paid cards
or cash will not be accepted for the security depositIf the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returnedIf the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned
[redacted] **
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

[redacted]
","sans-serif"">
Thank you for taking the time to contact us
regarding your vacation package reservation under Trip Number [redacted]
I am writing to let you know that we have
received your DOT inquiry in our Executive OfficesPlease accept our apology
for the frustrations that you have encountered with this bookingI understand
your request for a refund since your flight was delayed and the new schedule
did not work for youWe have contacted [redacted] Airlines on your behalf, and
they confirmed that they will go ahead and refund your ticketPlease be
advised that it may take a couple of weeks for this refund to be processed to
your account
Our records indicate that the [redacted] agreed to make an exception and allowed the cancellation
of your room; however, they charged a one-night penaltyA refund of the two
remaining nights for $was processed on July 29,
Since you are a valued customer of
priceline, we have decided to cover the one-night penalty of $This
refund will be processed through our system within one business dayIf you
need to check the status of your refund after a few business days, please
contact your bank directly to inquire about their processing time
Thanks for choosing us, and we look forward
to serving your future travel needsPlease feel free to reply to this email if
you have any questions
Sincerely,
[redacted]
Executive Offices

Dear MsBizarro,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the Residence Inn Hughes Center for Trip Number
1[redacted]
We are writing to let you know that we have received your
concern in our Executive Offices
We understand that upon booking, you requested a 3.5-star
hotel with multiple poolsHowever, the reservation was confirmed at the
Residence Inn Hughes Center, a 3-star hotel with a small pool. In addition, the hotel doesn't have a casino
or a decent restaurant
We reviewed your reservation and we verified that we did
not guarantee that your hotel will include a multiple pool, a casino and/or a
restaurantYou selected a non-refundable rate where the hotel name is revealed
after the purchaseThere is no guarantee that you will get a hotel you viewed
during a previous searchThe properties in the disclosed price listings can be
different than those in opaque selections
You were asked to review your reservation, including the
information you entered during the request process such as the star rating,
area/s and the terms associated with cancellations or changesWhen you
purchased your reservation you agreed to those termsTherefore, your
reservation is non,changeable, non-cancelable and non-refundable
We assess each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etcIn fact our
hotel ratings, in most cases, are actually stricter than other national rating
companiesWe reviewed your confirmed hotel on our website and your hotel has
an average guest rating of out of 10, which is based on actual reviews from
customers like yourselfOur customers are generally happy with this hotel and
we?re confident that your hotel will work to exceed your expectations
In addition, in
case you missed your scheduled chedate the hotel considered you a ?no-show?
and released your roomsThis is standard procedureIf you had purchased your
reservations from another travel company or directly from the hotel, the
reservations would still be non-refundable
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
Jenn Hapdus
Executive Offices

"">
Dear Mr[redacted],
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand you had some concerns about adding a room
to your reservationPlease be advised that the option to add a room to a
reservation is only available once per original requestIf you need additional
rooms, you can make a new reservation for the same hotel at the current
published rate, if your hotel is available on our web site
Inventory and rates are constantly changing so the hotel
may have availability, but not at the rate that you named for this reservation
As a gesture of goodwill, we sent you an email that
contains a coupon to be used on a future priceline.com Hotel Express DealsThe
coupon will provide a discount of 5% on your next reservation
Rules and Restrictions:
- Valid on 2-Star, or greater, hotels
- Valid only on Express Deal? hotel stays
- You must use the coupon by January 10:AM
EST
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear [redacted]
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip Number
[redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were not satisfied with the quality of your hotel room accommodations and would
like to receive a full refundWe evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, decor, etcWe
apologize that you were unhappy with your hotel accommodations and are sorry to
hear that your hotel fell short of this expectation during your stay
Upon contacting the [redacted] on your behalf,
we were informed that they did not receive any complaints during your stay
regarding this matterSince they did not authorize any refund, we are not able
to provide any refund for your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted]
Dear [redacted],
We are writing due to the complaint you have filed with
the Revdex.com regarding your reservation at the [redacted] [redacted]
We have contacted the hotel on your behalf and the hotel
has agreed to issue a full refund for your $purchase
Your [redacted] ending in [redacted] should reflect this refund
within to business days
Sincerely,
[redacted]
Executive Offices