Priceline.com

On
behalf of the consumer, w
","sans-serif">e have requested a refund
from [redacted]s for the unused portion of the passenger's airline ticket
We will provide
a reply to the consumer once we receive a response from [redacted]

Dear MrBlask,
"">
We are contacting you today regarding your reservation at
the [redacted]'s Wharf/Aquarium for Trip Number [redacted]
We reviewed your issue and verified that you are entitled
for a refundHowever, we are unable to provide a refund at this time
because you have opened a dispute and the chargeback case is still open with
your bankOnce the dispute with the bank is addressed priceline will again review for a refund
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Dear MsCollins,
"">
We are writing due to the issue you have filed with the
Revdex.com. We are
requesting you provide us with the trip numbers for the reservations you are
referring to so we may review any
concerns you may have
Sincerely,
Barbara Ayers
Executive Offices

Dear MrTwiddy,
"">
Thank you for contacting us through the RevDex.com regarding the priceline ad on Facebook
I understand that you saw an ad on Facebook that
indicated that the price for staying at [redacted] in Atlantic City for
$76.00, and when you clicked on the ad and entered your travel dates, the rate
was $300.00. I am sorry that your dates
did not coincide with the dates that other customers have actually booked that
hotel for that rate
Hotel examples shown are for offers booked in the last
days on Priceline's reservation system and do not include taxes and fees. There is no guarantee that hotels, dates or
prices will be available and savings are not guaranteedActual prices and
availability are always subject to change
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Steve Kozloski
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number(s):
[redacted]
Customer or Passenger's Name(s): [redacted]
Dear [redacted],
Thank you for taking the time to contact us regarding
your reservation at the Sheraton Dallas Hotel for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund for the first night of the reservation
In the event that a guest is unable to cheon the
first night of the reservation, the hotel will consider the guest a no-show and
release the roomWe have contacted the hotel and they informed us that they
held the room for [redacted] in spite of increased requests for accommodations
during that weekend
Please be reminded that the reservation selected is non-refundable. These restrictions were presented to you on your Contract
Page, which we asked that you review and initial prior to submitting the request
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the non-refundable terms
and conditions of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your [redacted] Airlines ticket booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
had no option to select seats for your
flightWe apologize for the inconvenience this may have caused youPlease
note that not all airlines offer pre-reserved seatingUpon booking the
reservation, the following disclosure was provided on your itinerary page:
- Advanced seat selection is entirely dependent upon your
airline and because airlines may change aircraft and seat assignments prior to
departure, specific seating requests are not guaranteed
- Seating options can be viewed, and requested post
purchase on the website via the "Change Seats" link in the Passenger
information section of your itinerary
- Not all airlines offer complimentary pre-reserved
seating on all flightsIf a seat map is not available, it means your airline
is not providing us with the ability to request specific seatsIn this case,
we suggest you visit your airline's website to view their pre-reserved seating
policy and, if available, request your desired seats
- If you cannot get a seat assignment online, or with the
carrier directly, your seats will be assigned at check-in
Please also be advised that the airline is simply
advising that they were not able to confirm pre-reserved seating and that all
seating is restricted to airport check in onlyWe suggest that you coordinate
directly with [redacted] Airlines in regards to your seatingWe also suggest that
you cheearly for preferred seats
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
[redacted]
Executive Offices

Dear MsFastman,
"">
We are contacting you today regarding your Priceline
Rewards Visa Card
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concerns regarding the Priceline Visa card and the $BonusIf you applied
for and were approved for the Priceline Rewards Visa Card you will receive your
credit card in the mail within business days from the date you were
approvedIf you were signed in to your priceline profile at the time you were
approved, the credit card information is stored in your profile under the
payment info sectionYou may use the credit card to make a purchase at any
time on our websiteIf you were not signed in to your profile at the time you
were approved, you will need to wait until you receive the credit card in the
mail to use it on any purchaseIn addition, the $Bonus comes in the form of
a statement creditWhen Barclay?s sends you your first credit card statement,
you will see a credit of $in the statement summary
We understand that you are requesting for a refund of the
difference in case you get an accepted airline reservation for a higher rate
We apologize; however, our system is linked to the airline's booking system
This means, our website provides the airline's inventory and pricingWe are
sorry but we are unable to provide a refund for the difference
If you need additional information on the benefits of the
credit card, please contact Barclay?s Customer Service Team directly for
further assistanceThe phone number is ###-###-#### and their website is pricelinerewardsvisa.com
We aplogize for the inconvenience and thank you for your
time
Sincerely,
Zadhy Solinap
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number(s):
[redacted]
Customer or Passenger's Name(s): Patrick Elza
Dear MrElza,
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that hotel
has informed you that priceline cancelled your reservation
We apologize for the poor experience you hadOur records
confirm that the reservation was never cancelled in our system
We have been in contact with the hotel and are currently
making attempts to resolve this issue for youWe hope to be in contact with
you in to
business days with a resolution.
We thank you for your patience while we research this
booking for you, and we apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
Berna Abelida
Executive Offices

Dear Ms[redacted],
"">
We wanted to take this time to contact you in regards to
your hotel reservation booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
requested for a star hotel that is pet friendly, however, you received a
star hotel that is not pet friendlyIn addition, you would like to apply our
Best Price Guarantee since the hotel offered you a lower rate and our Express
Deals also offered a lower rateWe apologize for the inconvenience this may
have caused youWe checked your reservation and verified that you purchased a
rate that only guarantees the amenities shown for your chosen star level prior
to purchaseWe reviewed your request and pet-friendly was not listed as a
guaranteed amenityWe only guaranteed a hotel that offers Indoor or Outdoor
Pool, Restaurant, Fitness Center and Guest Score 7/or HigherPlease be
advised that prior to booking, we also provided you the information that if
Priceline accepts your price, Priceline will book your reservation in a
property with an equal or higher star level than you requested
Please note that the filter option only applies to price
disclosed propertiesThere is no guarantee that you will get a hotel you
viewed during a previous search, and that was stated on our website prior to
purchaseThe properties in the disclosed price listings can be different than
those in opaque selectionsYou were asked to review your reservation,
including the terms associated with cancellations or changesWhen you
purchased your reservation you agreed to those terms
Please also note that Best Price Guarantee's Terms and
Conditions states that the lower rate must be found online (rates offered
directly by the hotel are not eligible) and is a published-price for the exact
same itineraryOur records showed that at the time of your booking, the lowest
rate for your hotel reservation is $which means you saved
$or 55.71% by using our website
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear MrDoan,
"">
Thank you for contacting us regarding your reservation
with China Eastern Airlines booked under Trip Number 2[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
compensation for a new ticket you had to purchase
We reviewed your reservation details and apologize for
any frustration it may have caused when you were informed your ticket had been
cancelledPlease fax us a copy of the receipt or your credit card statement
for the new ticket purchasedOnce we receive this fax, we will forward to our
management team for review for possible compensationOur fax number is:
###-###-####
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Teddi Cremeans
Executive Offices

Dear [redacted]
"box-sizing: border-box line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your rental car reservation with [redacted]We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this rental car reservation.In order for us to research this further, please send us the email you received for this reservation showing your wife's name as the driver.We look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] / [redacted] for
Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of this
canceled reservation
We have reviewed the notes on your record and they
indicate that the rate you purchased is non-changeable, non-cancelable and
non-refundable
This information was presented to you prior to purchase
when you were asked to review your reservation, including the star level that
was selected during the request process and the terms associated with
cancellations or changesWhen you purchased your reservation you agreed to
those terms
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
In addition, as a one-time exception since this
reservation was canceled for a fee, your refund has been processedA refund
for $was issued on October 2, We will issue a refund to your bank
within one business dayYour bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
Please contact our Chargeback Management Team at the
following contact details for further assistance/clarification:
Phone Number: [redacted]
Email Address: [redacted]
I hope you find my reply helpful and we thank you for
your time
Sincerely,
[redacted]
Executive Offices

Dear MsWhipple,
"">
We wanted to take this time to contact you in regards to
your [redacted] Corporation rental booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
[redacted] Corporation did not release your rental car because you had insufficient
funds for the security deposit
We have researched your issue with [redacted] Corporation and
they have verified that your rental car was not usedPlease note that when you
placed your request, we stated on our website that a valid credit card in the
primary driver?s name with enough available credit to cover the refundable
security deposit would be required in order to rent a vehicleSince the rental
company did not release the car without the necessary available credit, we made
an exception to our policies, and cancelled your reservation minus a cancel fee
of $The refund details are below:
Refund Amount: $
Cancellation Number: [redacted]
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
Israel Ko
Executive Offices

"">
Dear Jenna,
Thank you for your patience while we researched your issue with the T[redacted]tWe contacted your confirmed hotel, and verified with [redacted]
(Revenue Manager) that your reservation was active and available to use on
your scheduled check in dateThe hotel has informed priceline that your
reservation with confirmation number [redacted] was indeed considered a
"no-show"
When you missed your scheduled
chedate, the hotel considered you a "no show" and released
your rooms, which is standard procedureYour pre-paid reservation at this
time is non-refundableWhen you selected a hotel and asked us to book your
reservations, we immediately charged the card you provided in order to lock
in your rate and secure your reservationsThe terms of your reservation are
outlined on the website on your itinerary pageAt this point, your
reservations cannot be changed, canceled or refunded
Cancel Policy
This rate cannot be cancelled, changed or transferred Refunds are not allowed
TERMS AND CONDITIONS PAGE
We
We apologize for any inconvenience and thank you for your patience while
resolving this issueShould you have any questions, we request you to
contact the hotel at ###-###-####
We apologize for the inconvenience and regret being unable to assist you
further
Sincerely,
Rahul M
Customer Relations Specialist

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear [redacted],
We would like to take this time to contact you regarding
your reservation at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like a clarification of the refund that was originally offered and
accepted, and also request a full refund for your non refundable purchase
We reviewed the details of your transaction, including
the refund details listed below:
Total Original Cost: $
Cancellation Fee: $
Total Refund Amount: $
Please note that your reservation was cancelled as an
exception to our policyWe cannot process a full refund back to your credit
card, as advised when accepting the option to cancel, we can refund 50% of your
cancellation fees once you rebook a new reservation with the correct
informationYour new booking must follow the guidelines outlined in the cancel
resubmit email that explains that you must book a reservation on our website
with your corrected information
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
[redacted]
Executive Offices

"">
Dear [redacted],
We apologize that you are unhappy with your upcoming hotel accommodations at
the [redacted]
Our records indicate that you have already had a chat with a Customer Care
Representative and have been advised that we provide some hotel chain
examples to illustrate what you might expect when choosing a star levelWe
do indicate that the brands shown are only examples and may not be part of
our programAs stated during request process, the hotel that is selected may
or may not be the one that you have seen during the request processThe rate
you purchased is truly non refundable and cannot be changed
Additionally, we do feel that this hotel is properly rated through our
system, and we are unable to offer any compensation at this timeHowever, if
you experience problems while at this hotel, please contact the hotel's front
desk and provide them an opportunity to assist youIf the front desk is
unable to assist, please contact our Customer Service department for further
assistance
Any inconvenience is deeply regretted
Sincerely,
[redacted]
Customer Service Specialist
This
contract for request number [redacted] was originally initialed on 2014-07-15:48:
$
per night
Star Hotel in [redacted] Northwest Area for
$40/night
This deal saves 15% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals
Area:
Stretching from Old Tampa Bay to
the Atlantic Ocean, [redacted] Northwest spans the entire peninsulaJust
across the [redacted] Memorial Causeway you'll find the miles of(Click for full
Description)
Star Rating:
What hotel is this?
Guaranteed Amenities:
Free Breakfast
Free Internet in room
Outdoor Swimming Pool
Check In:
Wed Jul 23,
Check Out:
Wed Jul 30,
Rooms:
Room
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
All
rooms will accommodate up to adults
Choose Bed:
$
per night
Double Beds - Nonsmoking Room
$
per night
Double Beds - Smoking Room
$
per night
Queen Beds - Nonsmoking Room
$
per night
Queen Beds - Smoking Room
$
per night
King Bed - Accessible
Nonsmoking Room
Reservation Names:
age or older
[redacted]
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
Room
First:
MI:
Last
Name:
[redacted] Northwest
©
Microsoft Corporation © NAVTEQ © AND
© Microsoft
Corporation © NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $70!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events
24/Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Yes!
I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions
No,
thanksI prefer to travel without Trip Protection
Summary
of Charges
Price
per night:
$
Rooms:
Nights:
Room Subtotal:
$
Travel Insurance
$( DECLINED ) + Add
now Recommended!
(remove)
Taxes & Fees:
$
Priceline Hotel Coupon:
-$
Total Price:
All prices are in U.SDollar
$
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory
fee of is collected at the hotel
Review Important Information
All rooms will accommodate up to peopleSpecial requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf
you do not cheon the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you
have seen during a hotel search on pricelineAny sorting or filtering
options previously used will not apply to this request
Mandatory Fee: This hotel charges an
additional This fee will be charged to you directly by the hotelMandatory
fees are not optional and typically cover items such as resort fees,
energy charges or safe feesThe amount of the charge is subject to
change
The reservation holder must present a valid photo ID
and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkoutThese charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed
If your request is not accepted, your credit card will not be charged
Prices are not guaranteed until purchase is complete
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your request is not accepted, your PayPal account will not be chargedPrices
are not guaranteed until purchase is complete
Initia[redacted] I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage

Dear [redacted],
"">
We wanted to take this time to contact
you in regards to your rental reservation with [redacted] Rent A Car booked under
Trip Number [redacted]
We are writing to let you know that we
have received your Revdex.com concern in our Executive Offices concerning
your retail rental car reservation
As we understand,
when you attempted to pick up the rental, you were advised by [redacted] Rent A Car
that there were no cars available for the car type you reservedWe apologize
for any inconvenience this may have caused; however, with retail reservations, payment
is due upon pick up directly with the selected rental car company, and we
cannot offer any compensation
We suggest that you contact [redacted] Rent A Car directly for any further assistance related to
this matter
We are sorry we did not provide you the
answers you were looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear MrParrett,
"">
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that upon arrival at the counter of The [redacted]
Corporation, there were no available vehiclesTherefore, you booked another vehicle with [redacted] Rent a Car
for the same car classHowever, you did not receive a refund for the price
difference
We have reviewed the notes on your record and they
indicate that the following are optional charges by [redacted] Car Rental and we
are unable to refund these fees:
Consol Facility
Charge (Airport Charge) $
Vehicle License Fee
Additionally, Abby, a local counter employee of [redacted]
Car Rental in Las Vegas verified that the following charges were already
credited back to your credit card upon return of the vehicle:
Personal Accident & Effects $
Roadside Service Protect
Therefore, a refund request for $was submitted to
our management team for review, and if approved; the refund will be processed
to the card you used to submit your requestThis process can take up to
daysOnce the refund is approved, we will issue a refund to your bank within
one business dayYour bank will then post it to your account
The bank processing time varies so please check with them
if you do not see it in your account within a few days
For your reference, below is the computation of the
refund that we have
requested:
Total Cost of the new reservation
$
Less: Optional Fees
Personal
Accident & Effects
$
Roadside
Service Protect
Consol
Facility Charge (Airport Charge)
Vehicle
License Fee
Total
Sub-total
$
Less: Refund Processed Upon Cancellation
Total Price Difference
$
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you!
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"Corbel","sans-serif"Times New Roman";">
Thank you for taking
the time to contact us regarding your reservation at the [redacted] for
Trip Number [redacted]
We are writing to let
you know that we received your Revdex.com concern in our Executive
OfficesWe understand that the hotel allowed a cancelation for this
reservation as you received a confirmation for reservations for the same
dateWe contacted the hotel and they verified that they allowed a exception to
the no cancel policy and are not charging us for this reservation
Your refund has been
processedA full refund for $was processed todayThe refund will be
processed through our system within one business dayThis will be processed
back to the card used during the booking processIt is your bank that will
post the refund to your accountBank processing time varies, so please check
with them if you do not see the refund in your account within a few business
days
We are sorry for any
inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices