Pride Plumbing

Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $I have gone ahead and canceled their membership so they will no longer be billed the $a month, and I have issued them a credit to their Easy Pay account in the amount of $for the past six months of membership charges and have closed the credit accountThe refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business daysI apologize for any inconvenience this caused

Good morning, I am emailing this in reference to the above complaint As we discussed on the phone this morning, No work was performed on this siteWe did go out and give an estimate for work to be doneWhen our plumber arrived, The tenant that lived there at the time was drunkWe did not misrepresent the repairs neededWe do work for that HOA and we follow certain protocol to ensure the safety of the residents and the property itselfWe did try to reach out to [redacted] We called his phone number listed in this complaint multiple times and every time we were told that we had the wrong number, Not to call backWe did not “hit” the shower valve and break the plasticThe plastic was intact when we went there and when we leftWe gave him a price to replace the shower valve of $650.00, Including a smitty plate installed inside the shower to prevent any further work to be done to the showerThe shower valve does not cost $to install, that is a fabricated price and any trustworthy contractor would not charge that muchOur plumber did not break any faucet head, or misrepresent the repairsWe gave him our recommendation and professional opinion of the situation, then provided him an estimate to do soWe also never received any calls from [redacted] plumberWe are just a bit confused by this because we have made every attempt at contacting [redacted] , without success Please feel free to contact me directly or have John contact me directly to resolve this complaint as we have not had success in doing so Thank you! Very Respectfully, [redacted] Pride Plumbing, IncOperations Manager Needham RdSTE El Cajon, CA 619-713-- Phone 619-713-- Fax

Hello [redacted] ***,Please find the attached response to [redacted] 's complaint I appreciate the opportunity to provide a resolution and the extra time you allowed for investigationBest regards,Jackie K***AmeriMark Direct440-325-2000ext

(Following is an e-mail response to Revdex.com staff - LST).***As requested, we have canceled Ms***r (Mr [redacted] mother-in-law) membership and have issued a full refund in the amount of $We have also issued a refund for $for the unknown order placed on 6/12/We previously issued a refund for $on 6/22/to a MasterCard ending in for the Pink Mother of Pear Butterfly ring that was returnedMr [redacted] and Ms***r should see credits totaling $on Ms***r’s next credit card statementWe also called Mr [redacted] to apologize and explain the membership program his mother-in-law was enrolled in

There was an oversight on our part in not clearing MsR [redacted] ’s account from a chargeback filed in That is the reason her credit card would not go throughWe have since cleared her account and she can place orders with us againWe apologize for any inconvenience this may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11429396, and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they keep their word and delete the hard inquiry form all of my credit reportsIn the future they should let customers know right then when they need to run creditThey are saying it was done because of an order, but at the time of the order they did not ask to run my creditIf they had I would have never placed that orderIt's not okay to run a customers credit on every order they makeOnce I was approved last year and had available credit this year there should be no need to keep running my creditExspecially without asking me everytimeI am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do take issue with the original phone call indicating I agreed to enroll in this planThe person I spoke to gave the impression she wanted to know if I was satisfied with my original purchaseShe then began to explain that I would be receiving some materials in he mailThe person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this planI think this is deceiving to the consumer Regards, Rhonda [redacted]

We have reached out to our credit department and they have forwarded the request to remove the charge-off to the loss prevention department to reviewWe will provide any additional updates when we receive them

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 30, 2016Linda Land, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] – [redacted] Dear Ms***,AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, BeautyBoutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collectioncatalog titlesWe also sell merchandise on our websites.Our records show that we received an order on our website from Mr [redacted] on March 3, The order wascharged to the Visa ending in [redacted] at the total amount for the order of $before shipping on March 10.Our website department has noted that the attached pop up would have been provided to Mr [redacted] during theorder process – noting that the bacredit card may be charged if there is any problemI have included copiesof the payment screens as our customers would see them which include choosing the Easy Pay Plan, entering thebackup credit card, the afore mentioned pop up, and the final screen providing the confirmation number.I also see that no phone number was provided during the order process by MrHowardThis is a necessary pieceof information for our approval processThat being said, we are unable to forward the balance due for the orderto the AmeriMark Easy Premier Pay (AEPP – our internal line of credit) account so we have refunded the ordertotal of $to the Visa card as of March Please allow to business days for the refund to apply to theVisa – the actual application to the credit account will depend on the individual financial institutionsMr.Howard’s balance is cleared and he is welcome to keep this order as a courtesyThe AEPP is set up and ready foran order should Mr [redacted] want to use this line of credit in the future.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in MrHoward’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***, Compliance ManagerEnclosures

AmeriMark Direct, L.L.CEngle Road, Cleveland, OH Phone: (440) 325-Fax: (440) 234-www.amerimark.com May 19, [redacted] ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Revdex.com Case # [redacted] — [redacted] Dear [redacted] ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesAccording to our records, we have no orders in [redacted] 's name in order to cross reference the call in question and proceed accordinglyWe were able to find the call that is referenced in the complaint regarding a conversation with Mira and CJCJ had referenced the security code, referring to the digit code on the back of the credit cardWe only ask for the Social Security number when a customer is opening our internal line of credit that we offer — the AmeriMark Easy Pay PlanWe would appreciate the opportunity to review the initial order call in question, if we could please have the name and address with zip code and or phone number for the order placedWe are more than willing to correct wrong information being provided to our customers but we need all of the information in order to investigate thoroughlyCustomer satisfaction is a priority at AmeriMarkI look forward to the opportunity to further investigate this complaintI invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K [redacted] Compliance Dept.Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®

January 6, [redacted] ***, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] – [redacted] Dear [redacted] ***,Thank you for the additional information from [redacted] The refund verification number from the bank which is provided to us once the refund is received on their end is as follows:CREDIT $PROCESSED 12/ARN# [redacted] [redacted] can call her credit card company and provide them this number to verify the refundWe issued it on December It can take to business days, depending on the financial institutionSince the charges were made on a credit card, the refund was issued to the same credit cardA check was not sent.Regarding the consent to send the membership – [redacted] had initially stated that she didn’t understand the offer so our representative provided the details again [redacted] stated that she will understand it when she can read it [redacted] then responded “alright” when asked if we could send the membershipWe regret any misunderstanding or confusion with the offer, and then, again, when she called to cancel the membership – as stated in our previous responseThis has been reviewed with the representatives that [redacted] spoke with on both occasions to avoid future incidentsWe have also designated [redacted] ’s account for no further membership offers.Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses the issues raised in [redacted] ’s complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***Compliance Manager

In regards to complaint ID # [redacted] ,I would like to receive an ID Theft Affidavit, or Fraud Packet from this companyOther than that other than that, I have never sent this company any money ordersSo I suggest they contact the currency exchange to find out who the culprit wasWhats odd about this case is that none of the documents produced by this business did not required a signature, fingerprint or phone numberNothing was verified before they extended unlimited credit to a mysterious person(s) at my oldThere are a million [redacted] s in the world that they could have sent these documents toI would never do business in this manner ; their actions are confusing and unprofessionalYou should have got a signature, phone number, birth date, picture id, driver's license, electric bill or social security card numberThe most reliable source of information they have is the money orders, so I suggest they start hunting thereBesides that I would like his company indefinitely take me out of their data baseI do not want or need any products or services from them Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I NEVER agreed to purchase any membership on 2/ The date I called to cancel whatever membership with Easy Living they signed me up for was on 2/after receiving junk mail which ended up being the document that notified me of automatic billing I want to hear those calls (and I did that in my years in network operations to review cusotmer complaints) because I do not believe them Amerimark and Easy living needs to take marketing again They need to apologize for the way they do business They HAVE NOT put in place procedures to correct his deceptive business After reading the response I am now concerned that they never cancelled whatever they set me up for.I WILL NEVER patronize any AmeriMark company What exactly am I supposed to agree with - their non accountablility, non professionalizm and blame the customer response?Please do not send me anything else from them It will remain not resolved I want to alert other potential victims[redacted] Regards, [redacted]

Ms [redacted] closed her account in August 15th She called in October to reopened the account to have access to her EZ Pay accountThe account was never reopened by our CS team Upon receiving this complaint, I instructed our IT team reopen the account post hasteMs [redacted] now has full access to account as of 12/22/

Dear Ms***,Thank you for this additional information from Ms [redacted] I checked with our IT department this morning for the time frame validation of the coupon we presented to Ms [redacted] in our December responseThe coupon was activated on December specifically for Ms [redacted] ’s account, # [redacted] , and is for an order value minimum of $30.It does not appear that Ms [redacted] completed the order she referenced in her follow up, as I see no current orders on her accountI also don’t see any current phone calls from the phone number we have on file for her – [redacted] I presume she tried to use it on our website, which does not change the coupon validity either.Please ask Ms [redacted] to try again and call me directly at the number below if she still has troubleThe coupon [redacted] will work if the merchandise total is $and her name and address match what we have on file for her– [redacted] / [redacted] I will be in the office today until 2:15pm ET.I thank you for bringing this to my attention, and I invite you to contact me with any further questions orcomments at 440-325-ext***.Sincerely, [redacted] ***Compliance Manager

(The following was copy/paste by Revdex.com staff - LST)***From: [redacted] >Date: Fri, Dec 29, at 9:AMSubject: RE: Cleveland Revdex.com re: [redacted] To: [redacted] >Cc: " [redacted] [redacted] >Good Morning ***,The refund was applied to the customer accounts on 12/Amerimark applies the refund business days from the date of the refund postingWe communicated the refund process to Ms [redacted] I have an escalations Specialist calling Ms [redacted] today to update her on the refund and to ensure she has no further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good morning,I have attached our response, as well as three screen shots of our website payment method screens I've noted a fourth attachment within our letter but this site will only allow a total of attachments I'll send under a separate email to [redacted] ***s' email address.Please advise any trouble with any of these attachments.Best,Jackie K***440-325-2000ext