Pride Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have issued [redacted] a refund check in the amount of $50.98, for the cost of the order. He should receive the refund check in the mail within the next 7-10 business days.

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] – [redacted]Dear [redacted],Thank you for the additional information from [redacted]. The refund verification number from the bank which is provided to us once the refund is received on their end is as follows:CREDIT $29.98 PROCESSED 12/22 ARN#[redacted]. [redacted] can call her credit card company and provide them this number to verify the refund. We issued it on December 22. It can take 3 to 5 business days, depending on the financial institution. Since the charges were made on a credit card, the refund was issued to the same credit card. A check was not sent.Regarding the consent to send the membership – [redacted] had initially stated that she didn’t understand the offer so our representative provided the details again. [redacted] stated that she will understand it when she can read it. [redacted] then responded “alright” when asked if we could send the membership. We regret any misunderstanding or confusion with the offer, and then, again, when she called to cancel the membership – as stated in our previous response. This has been reviewed with the representatives that [redacted] spoke with on both occasions to avoid future incidents. We have also designated [redacted]’s account for no further membership offers.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issues raised in [redacted]’s complaint and invite you to contact me with any further  questions or comments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

December 22, 2016
[redacted], Dispute Resolution Specialist
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Revdex.com Case # [redacted] – [redacted]
Dear [redacted],
AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony
Richards,...

Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza &
Rose, Time For Me, and Windsor Collection catalog titles. We also sell merchandise on our
websites.
Our records show that on July 20, 2016, Ms. [redacted] called to place an order with our
Beauty Boutique catalog. During that call, we offered an opportunity to review our Passport to
Savings membership to [redacted].
Passport to Savings offers members savings on everyday products and services, including
appliances, movie tickets, car rentals and more. The cost of this membership, which is billed
free for the first month, and then $14.99 until the customer chooses to cancel. This information,
along with specific information on how to cancel the membership is explained when the
membership is offered, and is also included in the membership materials mailed after
acceptance.
We did review the call between [redacted] and our associate. They had a discussion about the
benefits. During that same call [redacted] was informed of the monthly cost of the program
and steps to take to cancel the membership. A welcome package which contained this same
information, along with the membership card, complete benefit information and a date by which
to cancel to avoid further charges, was mailed to [redacted]. The welcome package is sent via
First Class mail and is normally received within seven to ten days of accepting the trial
membership.
AmeriMark is committed to customer satisfaction and we work hard to ensure our customers are
satisfied with their shopping experiences with our company. We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate
disclosures are provided when they accept an offer to try the program. Our call center
supervisors, compliance, and quality assurance departments monitor customer calls and work
closely with our associates to ensure we consistently maintain high quality standards.
Credit card statements also clearly provide a phone number to call next to the monthly charge,
so that if a customer doesn’t recognize the charge they can call us directly with any questionsAmeriMark has a satisfaction guarantee policy on all products, including Passport to Savings.
The membership was cancelled on December 12 when a call was received questioning the
charges on [redacted]’s account. A refund of $14.99 was provided at that time as well. Since
this letter brought this to our attention we have issued a full refund in the amount of $29.98 to
her Visa ending in 7844. The refund may take up to five business days to appear on the account,
depending on the financial institution. We have also removed [redacted] from our mailing list.
Our catalogs are pre-printed, so the process can take up to 90 days with a couple more catalogs
arriving to her. I apologize for any inconvenience this may cause.
Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issues
raised in [redacted]’s complaint and invite you to contact me with any further questions or
comments at 440-325-2000, ext. 2225.
Sincerely, Jackie K[redacted]
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Trying to contact the fraud departments of Experian, Transunion and Equifax is a time-consuming nightmare.I have a fraud  alert and a security freeze on all 3 reports. Amerimark did not bother  to check my report for the alerts  but was quick  to add a charged  off  account after the fact. It  is their responsibility to correct this error. Amerimark please don't add negative  information to my report if you are not authorized  by me to open  a line of credit.
Regards,
[redacted]

There was an oversight on our part in not clearing Ms. R[redacted]’s account from a chargeback filed in 2013. That is the reason her credit card would not go through. We have since cleared her account and she can place orders with us again. We apologize for any inconvenience this may have caused.

AmeriMark Direct, L.L.C. 6864 Engle Road, Cleveland, OH 44130 Phone: (440) 325-2000 Fax: (440) 234-8925 www.amerimark.com  May 19, 2017 [redacted], Dispute Resolution Specialist Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: Revdex.com Case #...

[redacted] — [redacted]Dear [redacted], AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose, Time For Me, and Windsor Collection catalog titles. We also sell merchandise on our websites. According to our records, we have no orders in [redacted]'s name in order to cross reference the call in question and proceed accordingly. We were able to find the call that is referenced in the complaint regarding a conversation with Mira and CJ. CJ had referenced the security code, referring to the 3 digit code on the back of the credit card. We only ask for the Social Security number when a customer is opening our internal line of credit that we offer — the AmeriMark Easy Pay Plan. We would appreciate the opportunity to review the initial order call in question, if we could please have the name and address with zip code and or phone number for the order placed. We are more than willing to correct wrong information being provided to our customers but we need all of the information in order to investigate thoroughly. Customer satisfaction is a priority at AmeriMark. I look forward to the opportunity to further investigate this complaint. I invite you to contact me with any further questions or comments at 440-325-2000, ext. 2225. Sincerely, Jackie K[redacted] Compliance Dept.Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails theAnthony Richards, Beauty...

Boutique, Complements, Essentials, FeelGood Store, HealthyLiving, Liza & Rose, Time For Me, and Windsor Collection catalog titles. We also sellmerchandise on our websites.According to our records, [redacted] has placed three orders with two of our catalogs,Windsor Collection and FeelGood Store, in 2016. When the first order was place on June22, the AmeriMark Premier Easy Pay Plan (AEPP), which is our internal line of credit,was opened as the payment method. The next two orders were placed on August 4 andAugust 23, both using the AEPP as payment.The orders totaled $350.55. The current balance on the AEPP is $285.25. We havereceived 3 payments towards the balance totaling $125.00. There have been 5 late feesassessed on the account totaling $50.00, the last of which was reversed on December 26.There have been a number of finance charges as well. Additionally, there was a chargefor a Passport to Health membership, which had been offered during the August 4 orderphone call. That membership was cancelled on October 25 and the $29.99 fee has beenreversed as of January 3, 2017. The above noted account balance of $285.25 reflects thisrefund. The credit department has made the necessary adjustments on the account and nofurther calls will be placed to [redacted], unless the account falls past due again as perour standard operating procedure regarding the AEPP and what is permitted by law.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses theissues raised in [redacted]’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted] closed her account in August 15th 2017. She called in October to reopened the account to have access to her EZ Pay account. The account was never reopened by our CS team.  Upon receiving this complaint, I instructed our IT team reopen the account post haste. Ms. [redacted] now has full...

access to account as of 12/22/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429396, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

AmeriMark Direct, L.L.C.6864 Engle Road, Cleveland, OH 44130Phone: (440) 325-2000Fax: (440) 234-8925www.amerimark.com[redacted]
[redacted]...

[redacted]December 4, 2017[redacted] Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear Ms. [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the [redacted]
[redacted]
[redacted] catalog titles. We also sell merchandise on our websites.Our records show that on July 15, 2017, Ms. [redacted] placed a web order with our [redacted] catalogusing her AmeriMark Premier Easy Pay Plan (AEPP). This is the internal line of credit we offer to ourcustomers. One of our representatives called Ms. [redacted] on August 4 to inquire regarding hersatisfaction with the order and to offer a membership in our [redacted] program.[redacted] offers members identity theft protection that includes monitoring hundreds of financialinstitutions, insurance groups, cell phone details and property records. The three credit bureaus are alsomonitored for suspicious activity. In addition, this program provides 24-hour Roadside Assistance to itsmembers. The cost of this membership, which is billed monthly, is $6.99 for the first month, and then$19.99 until the customer chooses to cancel. This information, along with specific information on howto cancel the membership is explained when the membership is offered and is also included in themembership materials mailed after acceptance.We did review the call between Ms. [redacted] and our associate. They had a discussion about the benefits.During that same call Ms. [redacted] was informed of the monthly cost of the program and steps to take tocancel the membership and when asked if she wanted to try it, she said “OK”. A welcome packagewhich contained this same information, along with the membership card, complete benefit informationand a date by which to cancel to avoid further charges, was mailed to Ms. [redacted] after acceptance of theprogram. The welcome package is sent via first class mail and is normally received within seven to tendays of accepting the trial membership. The customer is also provided the number to call and canceltheir membership if they do not wish to continue.There are many benefits within the [redacted]. We understand that our memberships are not foreveryone, and our goal is to provide our customers with the opportunity to review the benefits availableto them so they can make an informed decision as to whether or not these meet their needs.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers aresatisfied with their shopping experiences with our company. We have procedures in place to ensure ourcustomers are fully informed about the membership programs and that all appropriate disclosures areprovided when they accept an offer to try the program. Our call center supervisors, compliance, andquality assurance departments monitor customer calls and work closely with our associates to ensure weconsistently maintain high quality standards.AmeriMark has a satisfaction guarantee policy on all products, including [redacted]. Since thisletter has put us on notice that Ms. [redacted] is not satisfied with her membership, we have issued theremaining fees in the amount of $6.99 for a full refund to her AEPP.Regarding the balance on the AEPP, it does appear that a second AEPP was mistakenly open for Ms.[redacted], however, it was combined into the current account on October 6, bringing a zero balance –meaning it did not change the balance at that time on the AEPP of $34.62. It does appear that Ms.[redacted] has made payments in the amount of $120 for the $152.40 in merchandise from the July orderand an order from May. I have included a copy of the AEPP history for your review. As a courtesy,because of the confusion and errors with the account(s), the balance of $35.30, which includes financecharges, has been removed, which includes the $6.99 refund mentioned above.Ms. [redacted] noted in her complaint that she wanted no further dealings with us so we have removed hername from our mailing lists and closed her AEPP. We have marked her account so that she wouldreceive no membership offers going forward if she should change her mind. Our catalogs are preprintedso another 1 or 2 may arrive within the next 60-90 days. We apologize for any inconveniencethis may cause.Customer satisfaction is a priority at AmeriMark. I thank you for bringing this to my attention and Ihope that this letter addresses the issues raised in Ms. [redacted]’s complaint and invite you to contact mewith any further questions or comments at [redacted]Sincerely,Jackie [redacted]Compliance Dept. of AmeriMarkEnclosure

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
amerimark could NOT have run my credit card. if they actually DID, THEN, IT WOULD HAVE GONE THROUGH.

Please find response attached.

Hello [redacted],Please find the attached response to [redacted]'s complaint.  I appreciate the opportunity to provide a resolution and the extra time you allowed for investigation. Best regards,Jackie K[redacted]AmeriMark Direct440-325-2000ext 2225

We have reached out to our credit department and they have forwarded the request to remove the charge-off to the loss prevention department to review. We will provide any additional updates when we receive them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. From: [redacted]Date: Tue, Jan 3, 2017 at 11:45 AMSubject: Re: [redacted] complain ID [redacted]To: [redacted]Ms. [redacted]
Your letter was post marked 12/27/2017 and according to your instructions [redacted] had 7 days to respond. If you did not hear from her
then I would signify that she agreed with the statements in the letter and her case would then close.
 
Today is January 3rd 2017.
After consulting with [redacted] she wishes to deny the statement made by Jackie K[redacted]
It is true that [redacted] called inquiring and wishing to purchase an item from Beauty Boutique.
Yes [redacted] was asked if she wanted to join their membership program,
But 82 year old [redacted] refused to join, informing the person on the phone that she could forsee herself having difficulty terminating her membership so she was not willing to join any membership program.
Please also note that no refund check whatsoever has ever been received by [redacted] and she ask you to obtain such remittances on her behalf.
Again [redacted] denies all allegations that she wanted to, or was willing to take any membership or agreed to any membership in Beauty Boutique.
She has never ever heard of membership in a retail organization based on their healthcare situation.
This is something new to her in her 82 years of existence
[redacted]

AmeriMark Direct, L.L.C. 6864 Engle Road, Cleveland, OH 44130 Phone: (440) 325-2000 Fax: (440) 234-8925 www.amerimark.com March 24, 2017 [redacted], Dispute Resolution Specialist Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] — [redacted] Dear [redacted] provided me with a signed request to remove the hard inquiry from [redacted]. I have forwarded that to our credit department. I have been advised that the request can take [redacted] up to 60 days for his credit report to be updated. Our credit department has also confirmed that the inquiry was only made with [redacted], and not with the other two bureau offices, so nothing needs to be addressed with those. Understanding his unabated frustration with our policy of running a credit check, our Terms & Conditions state that an Account is based on creditworthiness requirements. Our credit department advised "All orders are subject final credit approval — at the time he placed the order he met the criteria to run a credit bureau report". I hope that this letter addresses [redacted]' additional concerns. Please feel free to contact me at 440-325-2000 ext [redacted] with any additional questions or feedback. Sincerely, Jackie K[redacted] Compliance Manager Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®