Pride Plumbing

Good morning,I have attached our response, as well as three screen shots of our website payment method screens I've noted a fourth attachment within our letter but this site will only allow a total of attachments I'll send under a separate email to [redacted] ***s' email address.Please advise any trouble with any of these attachments.Best,Jackie K***440-325-2000ext

We have issued [redacted] a refund check in the amount of $50.98, for the cost of the orderHe should receive the refund check in the mail within the next 7-business days

January 6, [redacted] ***, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] Dear [redacted] ***,AmeriMark Direct is a catalog direct marketing company that publishes and mails theAnthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, HealthyLiving, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sellmerchandise on our websites.According to our records, [redacted] has placed three orders with two of our catalogs,Windsor Collection and FeelGood Store, in When the first order was place on June22, the AmeriMark Premier Easy Pay Plan (AEPP), which is our internal line of credit,was opened as the payment methodThe next two orders were placed on August andAugust 23, both using the AEPP as payment.The orders totaled $The current balance on the AEPP is $We havereceived payments towards the balance totaling $There have been late feesassessed on the account totaling $50.00, the last of which was reversed on December 26.There have been a number of finance charges as wellAdditionally, there was a chargefor a Passport to Health membership, which had been offered during the August orderphone callThat membership was cancelled on October and the $fee has beenreversed as of January 3, The above noted account balance of $reflects thisrefundThe credit department has made the necessary adjustments on the account and nofurther calls will be placed to [redacted] , unless the account falls past due again as perour standard operating procedure regarding the AEPP and what is permitted by law.Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses theissues raised in [redacted] ’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***Compliance Manager

The $is the reoccurring monthly charge for our Perks membership programOur records indicate a web order was placed by a *** *** on 8/27/17, which is also when the customer’s Perks membership beganAt the end of the web ordering process, a popup window will appear offering the
customer free shipping along with the $14.99/monthly Perks membership programIn order to enroll in the program, the customer would have to click agree/enroll within the popup windowI see the Perks membership was canceled via phone on 1/24/and the customer was issued a full refund in the amount of $for all months charged

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***>Date: Wed, Dec 20, at 3:PMSubject: FW: Revdex.com ComplaintsTo: "*** ***>Hi ***,Here’s the resolution for the attached complaint.AGENT ISSUE SPOKE TO CUST AT
LENGTH, THE CUS IS VERY UPSET ABOUT HAVING TO CALL SEVERAL TIMES TO ASK FOR A RETURN LABEL TO SEND BACK TH INCORRECT SIZE SHOES THAT THE CUS RECEIVEDCUS WAS TOLD REPEATEDLY THAT WE WOULD NOT SEND HER ONEA SUPERVISOR MADE AN OUTBOUND CALL TO THE CUSTOMER, WE PRINTED A RETURN LABEL AND MAIL TO THE CUSWE ALSO REFUNDED THE COST OF THE SHOES BEFORE WE RECEIVED THE PRODUCTTHE CUS WAS EXTREMELY SATISFIED WITH THE REFUND AND THE RETURN LABEL IN MAILCUS STATED SHE WOULD CALL Revdex.com BACK TO RETRACK HER COMMENTS ABOUT THE COMPANY

We issued the following credits to the customer’s AmeriMark Easy Pay account: $on 10/10/17; $on 10/25/17; $on 2/01/totaling $172.59, which is the total amount of the order placed on 9/15/I have gone ahead and issued refunds for the finance charges incurred and Ms
*** should be receiving a refund check in the mail within the next thirty business days for $Please see attached statement for a list of debits and credits

Hello Ms***, Please find the attached response for Ms***'s complaint. Best regards,Jackie K***Compliance Manager, AmeriMark Direct440-325-ext

This business response was received by Revdex.com via phone.Revdex.com spoke with Jocelyn, she confirmed receipt of the consumer's order and said she should receive her shipment by 09/07/17.Jocelyn said she would contact the consumer

My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark
Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websites.Our records show that a woman called on May 5, to place an order from our FeelGood Store catalogThe cr she provided from the back of the catalog generated Mr*** ***’s nameShe also opened an AmeriMarkPremier Easy Pay Plan (AEPP) account (our internal credit program) when she placed the orderDue to the cr provided, the order shipped to Mr***’s address of ** *** *** ** *** Ohio on May via the United States Postal ServiceAccording to the tracking number for the shipment, it was delivered on May 13.During that same order call, our representative offered our Passport to Health MembershipPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services,prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptanceMr*** would have received this envelope within seven to days after the May mailing date via the United States Post Office.Unfortunately, Call Center protocols were not followed on the May order callThis call has been given to the Call Center Manager for review and trainingI apologize for the inconvenience to Mr***We have put a Hold on the AEPP account and cancelled the Passport to Health membershipI have included a Fraud Packet with our responseI respectfully ask Mr*** to please complete the packet and return it to me so that I can complete the processing of his complaint with our credit department and close the accountI also ask him to advise if he still has the merchandiseWe may be able to arrange a pick up for that merchandise.Thank you for bringing this to my attentionI invite you to contact me with any further questions or comments at Sincerely,*** ***, Compliance ManagerEnclosure

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor
Collection catalog titlesWe also sell merchandise on our websitesOur records show that we received a Complements catalog order on July 2, via our websiteThe order is in the name of *** *** *** in ***, Missouri, and the order shipped on July We called on July to check the satisfaction of the order, and offered our membership to Easy LivingAt the time of the call we refunded the slippers, at $9.99, because Ms*** *** said they were too slick for her to walk inEasy Living offers members savings and discounts on legal services, pet care, tax hotline and preparation, car care and everyday products and servicesThe cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptanceMay I also add that Ms*** ***'s name is the only name provided on this orderThere is no other name indicated for the billing information, so we would not have known the Visa being used did not belong to Ms*** ***There are many benefits within the memberships we offer, including Easy LivingWe understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSome customers do decline that opportunity but many take advantage of itWe did review the call and Ms*** *** provided verbal agreement to send the membershipDuring that same call and before the verbal agreement, Ms*** *** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** *** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipAmeriMark is committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the programOur call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number to call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsAmeriMark has a satisfaction guarantee policy on all products, including the Easy Living programWhen Ms*** called our Customer Service on November we provided a full refund, in the amount of $78.96, for the membership that had been charged to her Visa ending in As our agent advised Ms***, the refund is issued that day but can take three to five business days to be applied to the account, depending on the schedule of the financial institutionCustomer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that this letter addresses the issues raised in Ms***' complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext***Sincerely, *** *** Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Yes, the company did provide a full refund which I appreciate. However, I still find the practice of signing up a customer on the telephone and then requiring the person to return a card if they want to opt out a poor business practice especially for the elderly. In my mother's case, she hears very poorly and had no idea what she was agreeing to or that she had to return anything to stop the program. As I said in my previous letter these catalogs cater to older customers who are easily confused by such tactics and this practice needs to stop

There was no problem with MsR***’s credit card when we ran it; however, there was an outstanding chargeback dating back to on her AmeriMark account, which caused our computer system to automatically cancel the order once it had been enteredWe have cleared MsR***s AmeriMark customer account and she will have no further troubles placing orders with us again

I have gone ahead and issued Ms*** a manual refund check in the amount of $She should receive it within the next business daysI do apologize for the misinformation she was given and for the inconvenience this has caused

Hello Ms***, Please find the attached response for Ms***' complaint along with an example of an offer that appears on our website for our customers to accept or decline.We regret any misunderstanding that may have occurred on Ms***' order.Thank you for the opportunity provide a
resolution for Ms***. Best,Jackie K***440-325-2000ext

Ms*** made an on-line order and felt she was over chargedThe customer was refunded the postage paid, express shipping cost and standard shipping cost totaling $We have also placed an outbound call to Ms*** to review the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will monitor the site to be sure the changes are made If not I will alert Revdex.com again
Regards,
*** ***

We have removed your address from our mailing address as requestedOur catalogs are pre-printed and generally take one to two mailings before they stopWe apologize for any inconvenience this has caused, and we do apologize for upsetting your home

Customer states purchased an HD Mirror Cam on *** and sent it back to us for an exchange since it was defective; however, we do not sell our items on ***As a courtesy, we will send the customer a replacement directly from our Cleveland officeTo avoid any future inconveniences, we do recommend
the customer places all orders directly through our website at www.amerimark.com and not through third party sellers on ***, as we do not sell our items there

Dear Ms***, My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, Feel Good Store, Healthy Living, Time For Me, and Windsor
Collection catalog titlesWe also sell merchandise on our websitesOur records show that on July 17, 2015, Ms*** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed from our website on July Passport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptanceWe did review the call and Ms***’s verbal agreement to try the membership was “OK, Thank you so much”During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipI would like you to know that the membership was canceled July 20, and the membership materials will not be mailedMs*** was not charged for the first month’s costHowever, Ms*** notes seeing a charge for $This is a temporary charge to verify access/authorization to the account provided and typically falls off the account within 24-hoursThis is not an actual chargeSince the membership was canceled, Ms*** will not see any charge other than the order for her shoes in the amount of $Our tracking information shows the shoes were delivered July at 2:pmAmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthI apologize for any inconvenience caused by this process, and I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms***’s complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext*** *Sincerely, *** *** Compliance Manager