Pride Plumbing

My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, Feel Good Store, Healthy Living, Time For Me, and Windsor Collection catalog
titlesWe also sell merchandise on our websites and through other advertising channels.Our records show that we received a total of three orders that were all mailed in under the name of *** *** at *** * *** *** *** ** ***All three orders were placed from our Healthy Living catalogThe ?rst order was received on July 24, Upon receipt of the order, the payment method was requested to bill the order to our internal credit program, AmeriMark Premier Easy Pay Plan (AEPP)The order was entered to process, however we needed additional infonnation regarding one of the products that was orderedWe mailed Mr*** a postcard requesting this additional information in order to ship the merchandiseMr*** contacted our customer service department on August to inquire the status of the orderAt that time he provided the missing information for the productOnce the order was processed and approved, theorder shipped in two separate shipments; one on August 26, and the second on August This order contained a set of washcloths, a talking watch, a Hurricane spin mop, and a replacement mop headThe total of the order that was billed to the AEPP account was $102.20, including shipping and handling.On September 5, one of our customer service representatives contacted Mr*** to follow up on the orderAt that time Mr*** was offered and accepted a membership in our Easy Living programEasy Living offers members savings and discounts on legal services, pet care, tax hotline and preparation, ear care and everyday products and servicesThe cost of this membership, which is billed monthly, is $for the ?rst month, and then $until the customer chooses to cancelThis information, along with speci?c information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.The second order was received on September 30, This order included talking watches and was billed to the AEPP totaling $70.22, including shipping and handlingThis order was also shipped to the same address on October On October 27, one of our customer service representatives called to follow up on the order, and it was con?rmed that we were speaking to Mrs*** and that Mr*** was not homeMrs*** was offered and accepted our Passport to Health programPassport to Health offers savings and discounts on health care expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is $for the ?rst month, and then $until the customer chooses to cancelThis information, along with speci?c information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptance.The third order was received on January 19, 2015, for a heating pad, a talking watch, and original red linimentThis order was billed to the AEPP, for a total of $including shipping and handling and was shipped to the same address on January 23, We have received payments on the AEPP each month from October 2014, through March for a total of $The account currently has a balance due of $All payments received were money orders in the name of *** ***We have included copies of all three original order forms, as well as copies of the money orders and a copy of the AEPP account history for your review.With the information provided in this letter, should Mr*** dispute what our records show, we will be happy to mail him an ID Theft Affidavit, or Fraud Packet that he may ?ll out and return by calling me at the number below or *** *** at ext ***Once this is receive the complete forms we will be happy to continue our investigation for Mr***'s complaint.We value the relationship we have with our customers and work hard to ensure our customers are satis?ed with their shopping experiences with usI thank you for bringing this to my attention, and I invite you to contact me with any furtherquestions or comments at 440-325-ext***.Sincerely,*** ***Compliance ManagerEnclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution per se is satisfactory to meI didn't have any loss.However, I want to point out that I did more research and found that this obviously happens to a lot of people over the past years - especially seniors - who will maybe find out months later because some family member will ask about the monthly deduction from their credit cardThe scam starts with a sales phone call, which is covered by the fact that people actually ordered something from the same companyThey therefore are forced to listen - they are worried about their delivery! - and SAYING THE WORD "YES" I still want the package.I personally was able to stop ("cancel the membership" I never agreed to!)I cannot believe that this makes more lawful what is going on hereI hope that Revdex.com is able to collect these sample cases and at some point stop this
Regards, *** ***

Hello *** *** Please find our response for *** ***'s complaint. I have included *** ***'s address in the response as we have Lane for her street where no designation is listed on the complaint, and the city is spelled Montgomery in our records but Montgonery in the complaint.
Please advise as soon as possible if we have it incorrectly so that we can make the necessary adjustments to the account for this resolution. Best regards,Jackie K***AmeriMark Direct440-325-2000ext

*** from AmeriMark advised the $check was mailed to the consumer on Monday, June 1, The consumer should receive the check within the next few days and this should settle the complaintIf there are any additional questions to please call her at 440-325-ext***

March 2, *** ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE Revdex.com Case #** *** - *** *** Dear Ms* ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty
BoutiqueComplements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesOur records show that on January 8, 2015, Ms, *** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed with our Time For Me catalog for a pair of bootsPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed alter acceptanceWe did review the call and Ms***'s verbal agreement for its to send the membership was "OK"During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipThere are many benefits within the memberships we offer, including Passport to We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSonic customers do decline that opportunity but many take advantage of itAmeriMark is committed to customer satisfaction and we work hard to ensure our customers arc satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures arc provided when they accept an offer to try the program, Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number co call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsLastly, we send a letter on the anniversary date that the customer joined the membership program providing an updated membership card and membership bookletIn that letter, the customer is also reminded of the monthly charge and the credit card that is billedThe customer is also provided the number to call and cancel their membership if they do not wish to continue AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthWhen Ms*** contacted us on February 29, she stated she canceled the membership in March (Whist yearUnfortunately I have no record of the membership being canceled at that timePlease know we did cancel her membership on February 29, and we issued a full refund in the amount of $to her same Visa card ending in The refund may take up to live business days to appear on the account, depending on the financial institutionCustomer satisfaction is a priority at AmeriMarkI apologize for any misunderstanding or inconvenience to Ms***I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms***'s complaint and invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K*** Compliance Manager

They charged me $252 to calk my leaking shower filter which only took 35 minutes to do. When I called them 2 days later regarding the above I was told it would be several days before someone could come out and an additional $49+. If you value your hard earned money and good customer service you'll want to go elsewhere..

We have reached out to our e-commerce team regarding the clarification of shipping charges on our website.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I do take issue with the original phone call indicating I agreed to enroll in this plan. The person I spoke to gave the impression she wanted to know if I was satisfied
with my original purchase. She then began to explain that I would be receiving some materials in he mail. The person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this plan. I think this is deceiving to the consumer.
Regards,
Rhonda [redacted]

Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $24.99. I have gone ahead and canceled their membership so they will no longer be billed the $24.99 a month, and I have issued them a credit to their Easy Pay account in the amount of $149.94 for the...

past six months of membership charges and have closed the credit account. The refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business days. I apologize for any inconvenience this caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff -...

[redacted]NO ONE HAS CALLED ME AND NO MONEY HAD BEEN REIMBURSED.  AS OF TODAY STILL NO ONE HAS CALLED ME HOWEVER THE MONEY HAS SHOWN UP.  I ALSO ASKED FOR THEM TO CLARIFY SHIPPING CHARGES ON THEIR WEBSITE.  AS I DOUBT THEY WILL DO THAT PLEASE POST A WARNING TO FUTURE CUSTOMERS THAT THE COMPANY IS NOT HONEST ABOUT SHIPPING AND WILL INCREASE CHARGES WITHOUT PERMISSION.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they keep their word and delete the hard inquiry form all of my credit reports. In the future they should let customers know right then when they need to run credit. They are saying it was done because of an order, but at the time of the order they did not ask to run my credit. If they had I would have never placed that order. It's not okay to run a customers credit on every order they make. Once I was approved last year and had available credit this year there should be no need to keep running my credit. Exspecially without asking me everytime. I am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
AmeriMark stated in their letter their other Companies let people know about re-sale items and sample items, but on AmeriMarks website does it read free samples are for sale or items that are marked not for re-sale are sold at a discounted price. It is against the law to sell free samples or re-sale items marked not for re-sale and this Company should not be allowed to do this.I am returning all of my merchandise to AmeriMark and I will never buy from them again, I will also let all of my friends know that this Company AmeriMark is a rip-off.Thank you for all of your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you so very much for your help!

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty...

Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza &Rose, Time For Me, and Windsor Collection catalog titles. We also sell merchandise on ourwebsites.Our records show that we received a web order on December 11, 2016 from [redacted]through our Essentials catalog. The order was for a white sweater, size large. The sweater waschanged on December 21 to size large petite, color black. We apologize for this entry error.[redacted] called us to advise of our error and the white large petite was shipped on December27.[redacted] spoke with our Customer Service Manager on January 3 and was advised he iswelcome to keep the black sweater which has been refunded to his same MasterCard. Pleaseallow 3 to 5 business days for the refund to appear – depending on the financial institution. Thewhite sweater has also been refunded, following that same phone call. We hope both sweaterswill be enjoyed.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issuesraised in [redacted]’s complaint and invite you to contact me with any further questions orcomments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] – [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique,...

Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose,Time For Me, and Windsor Collection catalog titles. We also sell merchandise on our websites.Our records show that we received a call for our Windsor Collection catalog to place an order from agentleman stating he was [redacted]’s husband. We show that the AmeriMark Premier Easy Pay Plan(AEPP), which is our internal line of credit, was used as payment for the order. [redacted] has been acustomer of AmeriMark for a number of years and has had the AEPP since 2008. The account wasclosed on December 20.When [redacted] called us on December 20 to advise that she didn’t place this order, we provided herwith an Easy Return Label, which she referenced in her complaint. This label normally has a feeassociated with using it and that fee notification is on every label, however, the agent she spoke towaived the fee for that label in our system. Please let [redacted] know that she can use that label andreturn the merchandise to us with no worries. Her account will be cleared in full and, as stated above,has been closed.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issues raised in[redacted]’s complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

Hello [redacted] Please find the attached response and supporting documentation for [redacted] complaint.  We appreciate the opportunity to provide a resolution. Best regards,Jackie K[redacted]ext [redacted]