Priority Marketing

To whom this may concern,Based on this concern, I have spoken with the consumerWe have set up a second opinion to reinspect this recliner We will based on determination of both inspections and relay of information back to the customer following this reportOur final decision will be given following the inspection Service is currently Scheduled for April 29th 2015.Sincerely, [redacted] Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Regards,
[redacted]

To whom this may concern,We do apologize for any clerical error with your parts being ordered from the vendor. Parts can take anywhere between 6 and 12 weeks to order from the vendor. We do again apologize for any miscommunication or clerical errors with this matter.Sincerely,[redacted]

To whom this may concern,Thank you for your purchase with Gardner White, Gardner White does not discriminate toward anyone, We offer delivery 7 days a weeks and certain zip codes does not qualify for certain delivery dates this includes Detroit and many other cities throughout Metro Detroit. We do...

apologize for any inconvenience and or frustration that may be caused.Sincerely,[redacted]Corporate Service Manager

To whom this may concern, Our records show that the customer purchased a sectional from Gardner White. The customer pointed out may issues with the cores on the sectional. One our our associate did state they would order the cores as a courtesy due to no manfacture defects being found and the...

protection plan purchased only covers accidental damage which all claims must be approved. On January 15th we requested cores to be ordered for the consumer which will take an estimated 6 to 8 weeks to arrive from the vendor. We do apologize for any frustration and or inconvenience. Sincerely,Jeff Ballard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561873, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:It's obvious that Gardner-White doesn't want to cooperate in this matter by removing [redacted] name and address from their mailing list; instead Gardner-White chooses to be condescending and has no respect for the deceased's widow or family. Regards,
Executor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11715094, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
The problem is not normal wear and tear.  It is peeling in the same spot it was when it had to be replaced the first time.  If there is a defect it should be fixed or replaced at no charge to me.  The quality is poor. If you look at the rest of the couch you will see it is absolutely fine.  It's possible that your manufacture had a defect in the leather used to produce the left side of the sofa.  The customer service person I spoke with wanted to charge me $50.  just to look at the damage.  I will be calling channel 2, 4 and 7 to see if I can get more attention.  I have been on a web site with similar complaints and I will email every person on the list and advise them to go to the Revdex.com as well.  This is absolutely not acceptable and I will do everything I can to make sure I let as many people know as possible.  I will be taking photos and putting them up for everyone to see.
Regards,
[redacted]

To whom this may concern,I do apologize for the mailers that are being sent to your home. I was informed that the mailers we have been sending are from past customer or penitential customers that are provided to us from the surrounding zip codes. We do not mean again to offend any family. I have...

made the request with [redacted] to remove his name from these listed. I have been informed they would take care of this. We do again apologize for any frustration and or inconvenience. Sincerely,[redacted]Corporate Service Manager

To whom this may concern,We do apologize that the pizza coupons have not been mailed or that they have not been received. I will speak to that department and make sure they are issued. We are unable to substitute the pizza coupons for another offer. We do apologize for any inconvenience.Sincerely,[redacted]Corporate Service Manager

To whom it may concern,I do apologize for the mix up with your order and or any miscommunication. Our records show we have an open order for a nightstand to be delivered. This is scheduled for 10/22/16. You will receive a phone call with a delivery time frame Saturday morning. We do apologize for...

any frustration and or inconvenience with this purchase. Thank you for choosing Gardner White.Sincerely,[redacted]Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Sir, You have done absolutely to ease my concerns. It has been since August that this table has been "back ordered." You took additional payment from me for this "reselect" and have provided nothing. Your customer service was abhorrent. Not to mention we are already past 1/8/17 and I have not seen my table. Because your company's questionable business practices I was unable to hold family holidays at my house. Do you not care that I have been without a working table since August? That is 5 months sir. Do you not care that I have been promised this table every month since August and I haven't received anything? That is absurd. At this point, if it isn't delivered as promised above. I will have to take more measured actions focus on bring some justice to this matter. 
Regards, 
[redacted]

To whom this may concern,Gardner White takes all complaints form consumers seriously. We did read you complaint and sent the response based on our policy.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11676679, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Dear [redacted],While the gift certificate is a nice gesture the same as it was 3 months ago it is no longer acceptable. My order was never canceled. My fiancé and I enjoy the furniture we purchased from your company very much. We did not enjoy the hours upon hours of being told over the phone and in person that the furniture which we ordered was delivered to our home and it wasn't. We had custom ordered a couch chair and ottoman in a specific color waited the 8 weeks for it and to our surprise we were delivered mix matching furniture. After arguing for almost a month we finally received the right furniture. During that time of arguing my fiancé and I heard terms like "it shows your order was canceled" "the right furniture was delivered sometimes it looks different colors in different light" and my personal favorite "a manager isn't able to assist you right now try on Thursday " (that call was made on a Sunday) when the gift certificate was offered I was promised there would be no issues like there was with the furniture and yet the same path was traveled once again. Everything stated in the previous message recieved from you  I have heard before.  and honestly I do not have the energy or drive to continue to be lied to. While your message was nice it did sound quite fake and disingenuous. Not even knowing that our order wasn't canceled and we are customers of your company almost feels like a slap in the face and after 2 months of calling and inquiring about he gift certificate to hear it is "not on file" is a slap in the face. I am not trying to get something for nothing and I do not like being  perceived that way. 
Regards,
[redacted]

To whom this may concern,This is in response to the compliant about the mattress. I am unable to pull an account by the given name and or phone number. Gardner White follows all factory warranties and standards. For a mattress there must be a contour greater then 1 1/2" to be defective. Based on...

customers statement the mattress must not of met this standard to be defective. If the consumer can provide the correct account information I would be happy to look into the issue.Sincerely,[redacted]

To whom this may concern, Our records show that the consumer spoke to Jeff Ballard which is my self. I do not show record of any notes from Scott. We have ordered 4 pillows for the sectional which are on backorder with the supplier. We can perform a parts status to get more information on the...

items and notify the consumer with an update. Because we are paying for replacement parts for the consumer I am unable to refund the customer 200.00. If the consumer would like the pillow order canceled I would be happy to offer a 200.00 adjustment to keep the product as is. Sincerely,Jeff Ballard

I apologize for this being mailed to you. You are welcome to return to this to sending and drop it off at your local post office. [redacted] is unavailable to speak to customers as I correspond to all customer complaint within Gardner White and to the Revdex.com and other complaint boards. We do apologize that this has caused you stress and any inconvenience.Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Today, May 6th, a cushion came for my chair. My wife called Gardner-White and spoke to [redacted] again, informing him that a cushion came, but not the arm pad. First he told her that all that had been ordered was the cushion core because that was all we talked about. When she reminded him of their conversation in Feb., and that he had told her that he would order a cushion core, and a new side to the chair, he said he would have to check the record. Then he told her that the chair side had been ordered but he didn't know why the factory hadn't shipped it. She asked if it had been ordered when they spoke in Feb, or if it had been ordered in April when she had spoke to him in April. He said it had been ordered in April. When she asked when we  could expect the chair side, he informed her that he wasn't the factory so he didn't know, but that he would send another rush order through, but that he couldn't tell her when the part would come. I feel that we am getting the run around, and that Gardner-White was just trying to get us to stop requesting the chair be repaired by sending out a $100 gift certificate. If I could replace the chair for a $100 I would, but the chair was expensive, and I would like it fixed in a timely fashion, and I would like [redacted] in service to stop lying about parts being ordered when they haven't been.
Regards,
[redacted]

To whom this may concern, Thank you for reaching out to us. I apologize for the delay in the response. I have issued a 200.00 credit to your account so you may choose to purchase pillows with the credit from us or elsewhere. I am still not finding records of an order pending in our system. I am not able to issue this credit and order pillows when they would be at a charge to Gardner White. We do apologize for any frustration and or inconvenience. Sincerely,Jeff Ballard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103322, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[redacted] did give me a store credit of 285.00 because the contractor they used to do the furniture repairs no longer did business with Gardner white. This was not my problem this wasw Gardner White issue with there vendor not me the customer. I bought insurance for my leather couch because I was told that if it is damaged they would have it repaired. I bought this furniture from Gardner White with the insurance on this leather sofa thinking I was covered if something happened to it. SO when I go to use it I am told they no longer do business with Gardner White but [redacted] will give me a prorated price of 285.00 for store credit. How was this my problem. I don't no who there vendors are and I don't care I went to Gardner White bought a leather sofa bought insurance on the furniture and because they do not want to cover it because Gardner White no longer does business with them. Sorry Gardner White that is  the cost of doing business there vendors are not my concern. I bought the furniture from Gardner White and who they hire to do furniture repair is their business not mine. I do not want a store credit they either get the furniture fixed or I will get quotes to get it repaired but a store credit is not an option. It like buying insurance for your house the house burns down so the insurance company gives me the premium back and not cover the house because they no longer do business with there vendor so the customer should suffer. Gardner White needs to honor there insurance policy's or explain to the customer that if they there is a possibility that if we you buy insurance for there furniture it might not be cover (it depend on if Gardner White is still doing business with them) 
Regards,
[redacted]

Here is the requested information:[redacted]