Priority Marketing

To whom this may concern,Thank you for choosing Gardner White, I have spoken with the selling store and they do not see record of this gift certificate request for $100.00. I am taking care of issuing this to you which you will receive in the mail within the next 7 days. This gift certificate is...

valid at any Gardner White and is spendable as cash. I do apologize for any associate that may have hung up on you are the Gardner White location. I do show your sales order was canceled back in June. We do apologize for any frustration and or inconvenience.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,Thank you for making a bedding purchase from Gardner White. We are committed to making sure that you love your new mattress. Because you are eligible for Gardner-White’s Best Sleep Guarantee, you are able to make a one-time reselection of your mattress.In order to reselect,...

mattresses must be clean, undamaged, and unstained. In addition, Gardner-White’s mattress protection must be purchased prior to delivery of your mattress and used properly. Reselection is final.The one-time reselection allows you to select another mattress of equal or greater value (if it is a greater value you must pay the difference). The value of the mattress protection, pillows, electronics, gift cards, and delivery fee will be deducted from your reselection credit and choice. A delivery fee of $199.00 applies to reselections along with a 10% restocking charge.Sincerely,[redacted]

To whom this may concern,We issued a pro-rated credit due to the product not being available. This was issued as a store credit and a refund is not able to be authorized. We apologize we will be unable to process a return and will stand by our original decision. Sincerely. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103322, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I will never do business with Gardner White again and I hope they really start telling the customers that the insurance they sell for there furniture is basically a piece of paper that has no value whats so ever.  I will not give you a piece of furniture I paid 1300.00 for and bought insurance for bring that back to get 280.00. DON'T SELL THINGS YOU CANNOT BACK UP JEFF MAKE THAT STORE POLICY.
Regards,
[redacted]

To whom this may concern,Thank you for your purchase with Gardner White, We do apologize that you are having an issue with your leather. I would be happy to see how I may assist. That manufacture and Gardner White do only offer a one year warranty. Were protections purchase? Please email me your...

account information with your photos and I will see how I may assist. [redacted]Sincerely,[redacted]Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11669354, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I want to keep this complaint open until I know for sure that Gardner-White has removed my deceased husband's name from their mailing list as the Revdex.com won't allow me to keep opening new complaints for the same issue.  Therefore, I ask that this complaint remain open.
Regards,
[redacted]

To whom this may concern,Based on this concern, I have spoken with the consumer. We have set up a second opinion to reinspect this recliner.  We will based on determination of both inspections and relay of information back to the customer following this report. Our final decision will be given...

following the inspection  Service is currently Scheduled for April 29th 2015.Sincerely,[redacted]Corporate Service Manager