Priority Marketing

To whom this may concern,This letter is to address the complaint from [redacted]. A mattress was purchased from Gardner White and delivered to the customer. Based on the inspection of the mattress after [redacted] reported problems Gardner White found that the law labels have been cut off and removed from...

the mattress. The inspection reported the mattress to also not be defective. Due to the labels being removed we and the bedding manufacturer are unable to provide a warranty on this product. [redacted] says our drivers cut off the law labels. We have no proof and it is her word against the drivers. We do apologize for any frustration and or inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11906657, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
This is completely and totally unacceptable. I have spoken to Scott many times (how do I know his name if you show I have never spoken to him) and this has been carrying on into the 9th month of waiting. When I spoke with Scott last, he asked what an acceptable resolution for this would be. We discussed extending out the warranty for another year, which he said he cannot do, since the manufacturer warranty's the items, not Gardner White. Scott and I decided replacing the 4 Pillows and refunding $50.00 each was the only route he could take.  The problem I had in April, early in my 1 year warranty, was the durability of the pillows that were sold to me with my living room set. I asked then, it I could pick out other pillows that might last longer, of if the replacement pillows fell apart again if they would be replaced. I was told the replacement Pillows would be under the same warranty. Great lets get the pillows and see how the new ones last. Now my warranty is effectively over. And I have never gotten 1 singular pillow replaced. Over 8 months ago.   Maybe it was Jeff that I spoke with, whoever it was, there should be a lengthy history on my account where I have politely spoke to various representatives over, and over again. And told each time 6-8 weeks, they are a special order.. then 6-8 weeks later I call asking for my product, only to be told nothing was ordered… EVERY [redacted] TIME I CALLED THEM. The last time I spoke with Jeff or Scott was in the evening, it was a heated conversation, and the person offered me the 4 pillows that I have waited so long for, and he would rush them to me, and a refund of $200.00 since I wouldn’t be able to pursue the warranty because of the regular dropped balls on behalf of gardner white. Once again, like 3 or 4 other RUSH ORDERS, no one seems to know what the [redacted] is going on.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440580, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I would Like Someone To Show Exactly How This Is Measured, I was Told We Could Get a Service Call After 30 Days . I am Requesting This Thank You
Regards,
[redacted]

To whom this may concern,Thank you for your purchase with Gardner White. We do apologize that you did not receive your coupons that were promised. I have spoken to the issuing department and they show these were mailed on 09/02/16. They will reissue the coupons this week. We do apologize for any...

inconvenience.Sincerely[redacted]Corporate Service Manager.

To whom this may concern,Our records show that the selling store used the incorrect model number to have these gift cards issued. On 07/27/16 the correct email was fixed and you should have received these to the email [redacted]. Please check you spam folder in your email box. If you have...

not received these you are welcome to contact [redacted] at [redacted] she will look in the account to see why they were not issued.We do apologize for any inconvenience,[redacted]

To whom this may concern,Thank you for reaching out to Gardner White, We do apologize that you are having a problem with a television. I have spoken with our contact at Gardner White and we have left a message to obtain more details from the customer about the television. Please contact...

[redacted] at [redacted] Option * Extension [redacted].Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11775183, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11421575, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Their response says that they will assist with the repairs if needed. Seeing it is an over stuffed chair that will need a complete take apart to do the repairs, there is no way I could fix it myself.
Regards,
[redacted]

To whom this may concern,Our records show that the queen mattress was delivered back in October 30th, 2014. A trained service technician was out to perform a factory authorized inspection on April 19th 2016. The report shows that there was under a 1" contour with the inspection that was found. Based on the reported standards there must be a contour greater then 1 1/2" to classify the mattress to be defective. We do apologize for any frustration and or inconvenience.Sincerely,[redacted]Corporate Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11683008, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom this may concern,Gardner White apologizes for any inconvenience with these booklets being mailed to your husband. Gardner White issued these to every consumer within our delivery area. These are...

issued to the post office and the post office delivers. We are unable to stop this type of advertisement. This is just like the store flyers you received in the mail weekly. Gardner White meant no disrespect to your family and we apologize for any inconvenience.Sincerely,[redacted]

To whom this may concern,I apologize Gardner White is not refusing to help. Your product is out of warranty. If you would like the items serviced there is a charge of 50.00. Once we perform an inspection we may have possible options pending the report. If the News get invoiced I will offer the same option. If the consumer refuses to pay the fee's or refuses service that is there option. The same procedure would work if you bought a washer and dyer from a retailer and you were out of warranty. They charge for service and or repair.Sincerely,[redacted]Corporate Service Manager

To whom this may concern,Our records show that this product was serviced back in May and parts were ordered. For whatever reason the factory did not show record so we replaced the order on August 31st 2016. Parts take an estimated 6 weeks for arrival and are shipped to the home, we would be happy to...

assist with installing if this is needed when they arrive. We do apologize for any frustration and or inconvenience. Sincerely,[redacted]

To whom this may concern, The 5 year warranty in 2011 is through a company by the name of Guardsman. They warranty the items against accidental damage. Gardner White warranties for one year. We will continue to stand by our response. Sincerely,Jeff Ballard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440580, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
My Apologies, The Account Is Under My Husbands name : [redacted] Account Number Is [redacted].
Regards,
[redacted]

To whom this may concern,Thank you for your purchase with Gardner White, I do apologize but we are unable to delivery or service merchandise outside of the service area. Our trucks only are able to go so fare from our distribution center. We do apologize that your merchandise was damaged I can...

understand how that can be frustrating. We do value your business and opinion and apologize for the inconvenience.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11475546, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom this may concern,I have spoken to [redacted] and [redacted] and they have made the request for you to be removed from the mailing list. We mean no disrespect and apologize for any inconvenience.Sincerely,[redacted]

To whom this may concern,This is a written response about complaint received from consumer [redacted]. The complaint was that Gardner White does not stand behind the furniture. Gardner White provides a one year warranty directly through the vendor of the product produced. We order parts if a...

product fails which take on average 8 to 10 weeks to receive depending on the factories stock of the product. Due to the inconvenience with this collection and the issues reported I have authorized a reselect meaning you are welcome to come into the store and pick out new furniture of equal or greater value no refunds will be issued any remaining warranty will be transferred to the new collection. Please visit any local Gardner White within 14 days to use this credit. CM 121994234 and 121994233.Sincerely,[redacted]Corporate Service Manager

To whom this my concern,Thank you for your purchase with Gardner White, We are sorry to hear that you are having problems with your leather furniture from Ashley. I would be willing to send a service technician out to your home to look at the product. Once we review and can work with Ashley to see...

possible options. Please contact my Service Department at [redacted] and we will schedule your service call.Sincerely,[redacted]Corporate Service Manager