PROCORPSA

[redacted] Date: February 15, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. I also appreciated...

the opportunity to speak with you. We strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempts to resolve this matter. Please find enclosed a copy of your checking account statement ending July 13, 2013. At the bottom of page two (2), you will find a credit of $816.66 dated July 3, 2013. According to our records, that is the final credit issued by our Disputes Department for the disputed Automatic Clearing House (ACH) debit from [redacted]. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Account statement

[redacted] Date: March 28, 2016 Regarding Your Mortgage Loan Application Dear [redacted]: We received a copy of your continued complaint submitted to the Revdex.com concerning the origination process associated with your recent mortgage loan application. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to further communicate your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched your request to have any inquires removed past the inquiry associated with your initial mortgage loan application, and wish to assure you our records do not reflect additional inquires associated with this matter. In addition, regarding your request for a reimbursement of the application, appraisal, and other associated fees paid during the course of the mortgage loan application process, as well as fees paid to another lender associated with a new mortgage loan application, we are unable to fulfill this request due to no bank error having been found associated with this issue. Rather, the loan application in question was unable to be approved due to the property which was selected for purchase having been appraised as non-conforming collateral. I have enclosed our previous response containing further details regarding this matter, as well as a copy of the appraisal of this property for your records. [redacted], I appreciate this opportunity to further address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Previous Response [redacted] Property Appraisal November 30, 2015

[redacted] Date: July 15, 2015 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: Thank you for contacting the Revdex.com concerning your installment loan with Fifth Third Bank. We appreciate the time you have taken to express your...

concerns regarding this matter. The loan you have with Fifth Third Bank was funded for $32,744.50. On June 8, 2015 there was a payment that was posted to your account in error for $396.84. The item presented on that day had your installment loan number notated on the face of the item. On June 15, 2015, the error was corrected and the item debited from your loan. On June 15, 2015, a payoff quote was issued for $32,486.97. Due to processing, the payoff included the item that was posted in error. At the time the payoff quote was given, there had been no payments by you for the loan. We received a payment of $497.98 on June 23, 2015 and posted the item to your account. On June 23, 2015 we also received a check for $32,028.99 and posted it to your account. At the close of business on June 23, 2015, the outstanding balance on your account was $375.78. That total represents the balance left payable by you on your installment loan. Once a final payment is made to this installment loan for the outstanding balance, which as of July 9, 2015 is $376.30 with a $.03 per diem, Fifth Third will be able to release the lien on the title. We apologize for the error that was made in the processing of an item on your account. Had we posted a check from you to an incorrect account we would have corrected the issue for you just as we did for the customer who notated your account number in error. You stated in your complaint you had a copy of the item that never cleared your account. If you are able to send me verification of an additional processed check other than the one mentioned that posted on June 23, 2015, please forward a copy of the item to me and I will work with you to correct the error. We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Beth H. Office of the President

I am not rejecting the response, but I feel I should wait to accept it for 30 days, so I can ensure that their late reporting to credit bureaus have been fixed.Revdex.com:If this doesn't fit with your process, I can accept the response, and check my credit in 30 days and file again if needed.Let me know what works for Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  This response is unacceptable. The majority of the response is how I was late and does not go into he reasoning behind it which was explained to the collection agency or the poor and aggressive response provided.  The response falsely and inaccurately portrays the collection agencies responses.  He wanted payment upfront for March and I even questioned him on this.  There was no mention of coming up soon.  It was a demand not a request.  The initial comments was that 600 + dollars was owed not that it was not that half was not yet due.  I wNt a call to discuss this with the bank.  They have not adjusted their policies or reimbursed me for my time.
Regards,
[redacted]

5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 [redacted] Date: October 20, 2015 Account: [redacted] Regarding the Overdraft Fees Assessed to Your Checking Account Dear [redacted]: We received a copy of...

the complaint you submitted to the Revdex.com regarding the overdraft fees that were assessed to your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On September 11, 2015, the beginning balance in your checking account was $223.34. A direct deposit of $2,492.54 was credited to your account that day. Eight (8) items totaling $2,816.83 were also debited from your account that day, leaving your checking account with a negative ending balance of ($100.95). Due to insufficient funds, your $149.00 payment to [redacted] was returned unpaid. Therefore, a $37.00 returned item fee was assessed to your account the following business day. On September 16, 2015, and September 21, 2015, [redacted] re-presented the $149.00 payment. It was returned unpaid both times due to insufficient funds. It is important to note that if a payment to a merchant or creditor is returned unpaid due to insufficient funds, the merchant or creditor may re-present the payment one or more times in an effort to collect the funds. Two (2) other payments were also presented for payment more than once during the time your account remained overdrawn. On September 14, 2015, a $100.00 payment to [redacted] and a $50.00 payment to [redacted] posted to your account and were both returned unpaid due to insufficient funds. On September 17, 2015, both payments were re-presented by [redacted] and [redacted]. The $100.00 [redacted] payment was paid, but the $50.00 [redacted] payment was returned unpaid due to insufficient funds. On September 22, 2015, your checking account was brought to a current balance. On that same day, the $50.00 payment to [redacted] was presented for payment a third (3rd) time and was paid. I have enclosed copies of the overdraft notices that were sent to you September 14, 2015, through September 22, 2015, for your review. These notices detail the items that posted to your account and the fees that were assessed. It was certainly not our intention to cause you any hardship. On January 26, 2015, we waived two (2) overdraft fees totaling $74.00. Unfortunately, we are unable to waive any additional fees due to bank policy. I am sorry for any frustration this may cause you. For your convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides additional information related to the overdraft fees that were assessed to your account, and ways to track your balance to help avoid overdraft fees in the future. Information regarding overdraft coverage and protection options is also provided on the enclosed document. Please feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guide. I would be happy to assist you. Thank you for your patience while waiting for a response. You are a valued customer, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosures (7): Overdraft notices, Overdraft Solutions document

[redacted] Date: May 22, 2015 Account: [redacted] Re: Business Checking Account Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com. We appreciate the time you have taken to document...

your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. On April 17, 2015, you filed a dispute with us for a purchase with [redacted] on April 3, 2015, in the amount of $1,262.87. This type of dispute is called a merchandise based dispute and can take up to 120 days for our Dispute Department to conduct their investigation and make a decision. Should their research support your dispute, final credit will be issued to your account. However, if their research does not support your dispute, they will notify you by mail. If you have any questions or additional concerns while our Dispute Department conducts their investigation, you may contact [redacted], Disputes Servicing Specialist, at ###-###-####. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,     [redacted] Consumer Resolution Specialist Office of the President

Dear [redacted]:I have responded to this customer five times and in every written response, I have requested a copy of the Declaration Page from his insurance policy that shows he had comprehensive insurance coverage from 12/16/15 until 5/23/16. In order for us to consider a refund of the forced placed insurance, we will need the Declaration Page. I have provided my fax number with every response.I went above and beyond to personally contact his insurance agent twice. She was not able to confirm over the phone that he had comprehensive coverage during the referred time.I did receive a written letter from his insurance agent claiming that he had insurance. However, we will need a copy of the Declaration Page to further research a possible refund.This information has been provided to [redacted] five times.Until we receive a copy of the Declaration Page from his auto insurance policy for comprehensive coverage for 12/16/15 until 5/23/16, we consider this matter closed. Thank you, [redacted]| Fifth Third Bank Customer Care Specialist II| Office of the President

[redacted] Date: December 21, 2015 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding the car title...

held for collateral for your installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. It was certainly not our intention to cause you any undue hardship and we sympathize with the difficulties you encountered. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused you. I understand your frustration when this situation occurred. However, our Consumer Contact Center strives to provide professional and accurate service during every telephone call they receive throughout the day. I am sorry if your telephone call experience did not meet the same high standard. Your vehicle loan was paid in full on November 19, 2015, and the loan was closed that same day with a zero balance owed. We do not release the lien on a vehicle title for approximately five (5) to seven (7) business days after receiving the payoff to ensure that the payoff we receive is not reversed for any reason. We have verified that the lien was released from the [redacted] and the title was mailed on November 27, 2015. According to your complaint, you did not receive the title. Therefore, on December 14, 2015, we issued a check for $11.00 and sent it to the address listed above in order to assist you with ordering a duplicate title from the State of [redacted]. In addition, we also included paperwork which confirms the release of the lien for this particular vehicle loan. I hope this letter addresses all of your concerns and you are satisfied with the resolution. We appreciate your patience while we researched this matter. You were a valued customer and we sincerely hope that you will consider using Fifth Third Bank for your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####. Sincerely, Lisa S. Office of the President Pc: Revdex.com

6-28-17 Hi, Fifth Third Bank has restored my funds. Thanks for your help, I appreciate it very much. Best wishes, [redacted]

[redacted] Date: November 9, 2017 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com regarding...

your installment loan. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We have researched the issue concerning the calls that were made to Fifth Third Bank associated with this matter in an effort to obtain your repossessed vehicle, and deeply regret the difficulties you experienced. However, our records do not indicate that an issue was present with our main phone line. Additionally, we regret the less than quality service you felt you received when calls to various departments of the Bank ended in a voicemail. At Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that this customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. Regarding your ability to obtain your vehicle after the recent repossession, we have found that the Bank had been in contact with you regarding this matter in an effort to prevent this situation from occurring. On July 8, 2017, you were sent the enclosed notice: Important Information About Your Right to Cure Your Default. This document was sent to alert you that the installment loan in question was in default and that it would need to become current to avoid repossession or other activity. Due to continued default activity, the collateralized vehicle was then repossessed on October 19, 2017. On October 21, 2017, the two other enclosed letters were sent to you; these provided details concerning the Bank’s plans to sell the property, as well as your reinstatement options associated with this matter. Due to no process error having been found concerning this matter, the fees in question will not be reimbursed. We regret any additional frustration you experienced associated with the two business day time frame that was taken to obtain your vehicle after you paid the funds to recover it. Please know this is standard processing time and it was not our intention to cause you any hardship. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Important Information About Your Right to Cure Your Default Notice of Repossession, Right of Redemption and Right of Reinstatement Notice of our Plan to Sell Property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My last credit report showed the account reopened and the late pay removed. My credit score has been restored. I am very grateful for the quick response and resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
It is of concern to me that all of my problems with Fifth Third Bank began after filing a complaint with the Revdex.com and the [redacted] concerning matters which took place between myself and Fifth Third Bank. It was shortly after filing my complaints that my dispute against the merchant [redacted] was denied by Fifth Third Bank despite all of my previous disputes against [redacted] were approved along with my dispute against [redacted] being denied despite an exact same dispute previously against a similar merchant approved as well in addition to a fraud block placed on my Access 360, account. It concerns me that Fifth Third Bank has denied these disputes and suddenly without my knowledge placed a fraud block on my Access 360 account without my knowledge after filing complaints against their bank with the Revdex.com and [redacted] which they did not respond to either and were closed in my favor for non response. It also concerns me that Fifth Third Bank and [redacted] would mention my Access 360 account in her reply to the Better Business Burea after not having replied to either the Revdex.com or the [redacted] Protection Agency relating to why their was a fraud block placed on my Access 360 account in addition to Fifth Third Bank holding my funds in that account which I would be more than happy to provide the time line as this happened to me immediately after my complaints were filed against Fifth Third Bank. I would also like to say that neither [redacted] nor [redacted] in [redacted], [redacted] ever responded to my complaints against them with the Revdex.com and were also closed in my favor due to non response. I would also like to add that I filed a complaint against the merchant [redacted] in [redacted], [redacted] with the [redacted] Attorney General's Office Consumer Fraud Department as it relates to their withholding of my tax money and other concerns with their facility which also went unanswered as well. It appears to me and others that I am being singled out and treated subjectively by Fifth Third Bank. Thank you.
Regards,
[redacted]

[redacted] Date: November 30, 2016 Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Better Business...

Bureau regarding your Fifth Third Bank Essential checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received from our Customer Service Department. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customers. After receiving your letter, I forwarded your concerns to the relevant parties in our Customer Service Department who thoroughly researched this matter. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. However, I cannot inform you of any specific internal actions that may be taken. Fifth Third Bank processes transactions at the end of each business day. This does not include Saturdays, Sundays, and Federal Holidays. Transactions are posted in the following order: 1. Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. 2. Time-stamped debits, such as ATM withdrawals and debit card purchase, in the order in which they are received. 3. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. 4. Fees and service charges in the order of the largest to the smallest amount. Debit card and ATM (Automated Teller Machine) transactions are time-stamped debits and pre-authorized at the time of use, and will show as pending until they are posted. Because time-stamped debits are pre-authorized at the store and cannot be returned, we pay these items first in the order they were authorized. Checks and electronic ACH (Automated Clearing House) payments are batch debits that are not pre-authorized by us. These transactions do not include a time-stamp and will not show as pending during the day. Checks and electronic ACH payments are collected during overnight processing and will post to the statement for that business day, the day the payment was authorized to be paid. I have enclosed a copy of our current Rules and Regulations for your review. Page twelve (12) provides additional information regarding our overdraft calculation order. Page seventeen (17) provides additional information regarding transaction cut-off times. Page eighteen (18) provides additional information regarding our Funds Availability Policy. We recommend that customers keep a ledger to track all transactions, including checks they have written, so that they can know if there are items that have not posted and can plan accordingly. You can avoid overdraft situations by always making sure you have sufficient funds in your account to cover all of the debits you make. We have services available to help you keep track of your account balance and the money you have spent. These include: ** Logging on to 53.com ** Using the mobile app ** Text or email alerts ** A Fifth Third ATM ** Calling ###-###-#### ** Visiting a banking center We also offer several options that may help you manage times when you are facing an overdraft situation. These options include Overdraft Protection and Overdraft Coverage. An overdraft occurs when you do not have sufficient funds in your account to pay your transactions. You have the option of enrolling in Overdraft Coverage for ATM transactions and everyday debit card purchases. If you opt-out and attempt to authorize your card for an amount more than the balance in your account, the transaction will be immediately declined. If you opt-in to Overdraft Coverage, your card may be approved beyond the balance in your account, and the transaction will be subject to overdraft fees. As part of this service, we do authorize and pay overdrafts for the following types of transactions: ** Checks and other transactions made by using your checking account number ** Automatic Bill payments Our review of your checking account determined you have opted to decline Overdraft Coverage. You may change your Overdraft Coverage preference selection anytime by the following ways: ** Visiting a Fifth Third banking center ** Online at 53.com/accountmanagementservices ** By phone, ###-###-#### Please note that opting out of Overdraft Coverage does not guarantee that the checking account will not be overdrawn, but it does guarantee that the checking account will not be assessed an overdraft fee for any ATM or one-time debit card transactions that posts to the account while it has a negative balance. As I mentioned in our telephone conversation, we have researched your prior overdraft situations to determine if Bank error was the reason for the overdraft fees. Our review determined you have been assessed $99.00 in overdraft fees in the last twelve (12) months. Our review determined that $74.00 in overdraft fees have been reversed into your account as a courtesy, the overdraft situations below were not a result of any Bank error. Please find enclosed a copy of your checking account statement dated February 17, 2016. On February 2, 2016, the ending balance in your checking account was $28.72. On February 4, 2016, check (#[redacted]) posted to your checking account in the amount of $98.90. This transaction resulted in a negative ending balance of ($70.18). The Bank issued the enclosed overdraft notice to inform you of the overdraft, and the fee that would post to your checking account the following day. As a courtesy this fee was reversed on February 12, 2016. Your next overdraft situation occurred on May 24, 2016. Please find enclosed a copy of your checking account statement dated June 17, 2016. The ending balance in your checking account on May 23, 2016, was $8.54. Two (2) credits posted to your account totaling $3.13, the transfers resulted in an available balance of $11.67. Three (3) debits posted to your checking account on May 24, 2016. Two (2) of the items were debit card purchases totaling $11.66. Please note you were not assessed an overdraft fee for the two (2) debit card purchases. However, a check for $48.00 posted to your checking account, which resulted in a negative ending balance of ($47.99). The Bank issued the enclosed overdraft notice to inform you of the overdraft, and the fee that would post to your checking account the following day. You contacted our Customer Service Department regarding this fee. As a courtesy, the fee was reversed on May 26, 2016. Your most recent overdraft situation occurred on November 14, 2016. On November 10, 2016, your ending account balance was $267.15. It should be noted, the Bank was closed on November 11, 2016, in observance of Veteran’s Day. Ten (10) debit transactions posted to your checking account on the next business day November 14, 2016. The transactions posted to your checking account in the following order. Beginning Balance: $267.15 November 11, 2016, 4:29 PM Merchant Payment- [redacted] $ 62.16 November 11, 2016, 4:37 PM Merchant Payment- [redacted] $ 61.50 November 11, 2016, 9:12 PM Merchant Payment- [redacted] $ 9.53 November 11, 2016, 11:35 PM Merchant Payment- [redacted] $ 20.96 November 12, 2016, 1:23 PM Debit Card Purchase at [redacted] $ 6.20 November 12, 2016, 2:29 PM Debit Card Purchase at [redacted] $ 5.02 November 12, 2016, 8:49 PM Merchant Payment at [redacted] $ 24.76 November 13, 2016, 3:52 PM Merchant Payment at [redacted] $ 5.31 November 14, 2016, Check #[redacted] $121.24 November 14, 2016, Non-5/3 Cash Withdrawal Fee $ 2.75 The debits totaled $319.43, and you were assessed one (1) $37.00 overdraft fee. As noted in the enclosed overdraft notice dated November 15, 2016, you were assessed an overdraft fee for the check posting to your account. A $50.00 telephone transfer was made on November 15, 2016, into your checking account; however, this transfer did not affect the negative balance from the prior business day. On November 16, 2016, you contacted our Customer Service Department to request a fee reversal. As a general guideline, the Bank allows customer service agents to reverse up to $74.00 in overdraft fees that were not a result of Bank error. The agent correctly informed you that they could waive an additional $12.00, which would bring the twelve (12) month total of courtesy fee reversals to $74.00. In your conversation with the customer service agent you stated that the check had not posted at midnight on November 15, 2016. Please note the agent correctly informed you that a check is not a time-stamped debit and that the processing is completed as timely as possible, and that processing may not be completed by midnight. As the maker of the check to [redacted], you were aware the check was an authorized purchase and had not cleared the account. After our telephone discussion, I did research your prior calls to our Customer Service Department. My research determined you were provided incorrect information during one (1) of your calls. On October 15, 2016, you contacted our Customer Service Department and asked the agent why you were not able to check your husband’s payroll check. In error, the customer service agent informed you that you would be able to cash the check for no fee at a Fifth Third banking center. In order to cash a non- Fifth Third check, you would need to have funds in your account that would cover the amount of the check. Please accept our sincere apologies for the misinformation provided to you by the customer service agent. In the interest of customer service, we have reversed the remaining $25.00 of the $37.00 fee assessed on November 15, 2016. Fifth Third Bank does offer a check cashing service called Cash Access. Please find enclosed information about Fifth Third Bank’s Cash Banking services. Fifth Third Cash Access allows our customers to get cash immediately at competitive rates. You can cash almost any kind of check including payroll, government, personal and more. As a Fifth Third Bank checking customer, you would pay a fee of 1% for payroll and government checks, and 2% for personal checks. Please visit a local banking center for more information about our Cash Banking services. For your convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides additional information related to the overdraft fees that were assessed to your account, and ways to track your balance to help avoid overdraft fees in the future. Information regarding overdraft coverage options is also provided on the enclosed document. Please feel free to contact me at the number below should you have any questions regarding the enclosed reference guide. I would be happy to assist you. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure(s): Statements Rules and Regulations Overdraft Notice Overdraft Solutions Cash Banking Brochure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted]Date: June 9, 2015 Account: [redacted]Regarding
Emails You Have ReceivedDear
[redacted]:We received a copy of your complaint submitted to the RevDex.com concerning the emails received for your closed mortgage...

loan
account. We appreciate the time you have taken to document your thoughts and
concerns regarding this matter.While we sympathize with the stress and
frustration you are feeling over this matter, we stand by the previous
responses sent to you on this issue. We received a copy of this complaint on
March 19, 2015, dated March 16, 2015, as well as a similar complaint from you
on April 24, 2015, prior to your current Revdex.com complaint we received June 1,
2015. However, our position has not changed from the response conveyed to you
in the previous letters sent on April 10, 2015, and May 8, 2015. I have
enclosed copies of our prior correspondence sent to you for your review.To assist you in resolving your issue, I
ask that you please review the email you have received from ‘[email protected]’ that you sent to us with your first
letter. Please know that this email was sent by a third party who is not
affiliated with or related to Fifth Third Bank in any way. In order stop
receiving these emails, please review the fine print at the bottom and follow
the instructions to unsubscribe.[redacted], we are unable to comply with
your request for compensation, but please be assured that we have fully
researched your concerns and we are confident that Fifth Third has not provided
your personal information to any non-affiliated entities in accordance with our
Privacy Policy, which can be viewed at www.53.com.Sincerely, [redacted]Office
of the PresidentPc:
Revdex.comEnclosures:
Prior response letters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They haven't changed anything or admitted  that my father gave them the correct information and the in put the wrong information.
Regards,
[redacted]

[redacted]Date: July 14, 2015 Account: [redacted]2341Regarding Your Overdraft FeesDear [redacted]:We received a copy of your complaint submitted to the Revdex.com concerning the overdraft fees you recently accrued on your checking...

account after delayed debit card purchases posted due to the fraud block on your debit card ending in [redacted]. I appreciate the time you have taken to communicate your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for a** frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.Our research determined that the delayed transactions, which totaled $321.03, are as follows: 05/21/2015 [redacted] [redacted] $6.30 05/21/2015 [redacted] $11.51 05/21/2015 [redacted] $11.58 05/20/2015 [redacted] $12.44 05/21/2015 [redacted] ###-###-#### FL $24.95 05/20/2015
[redacted]  $28.07 05/21/2015 [redacted] $38.36 05/21/2015 [redacted] $43.42 05/22/2015 GS[redacted] $15.00 05/22/2015 GS[redacted] $15.00 05/22/2015 [redacted] $114.40  If any transaction listed above is not legitimate, please either contact me to discuss the matter further with the information listed below, or call our Bankcard Fraud department directly at ###-###-####, twenty-four hours a day, seven days a week. We regret the inconvenience this matter may have caused you, but as the customer you are in the best position to know if items you have purchased using your debit card have cleared your checking account by utilizing a checkbook register. Due to no bank error being found in our research of this matter, we are unable to refund your overdraft fees. [redacted] it was certainly not our intention to cause you a** hardship and we appreciate your patience while we researched this matter. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Sarah S.Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They were presented with not one but TWO documents stating I had full coverage as of March 2016.the document was provided to Better Business Burea as well. The bank is blatantly stealing money from their customers. Period with proof my agent provided you on3 separate occasions. How can they deny a legal document? My [redacted] agent is also fed up with their incompetence and will present our documents to the [redacted] as well as other outlets to file for Bank Neglagence and Fraud. 
Regards,
[redacted] I have attempted to edit my rebuttal I mistakenly said We were filing with [redacted] but it auto corrected the initials. We are filing with [redacted] who have accepted our case. The bank does not mention the first letter in their answer nor the fact that they received the document that they requested which clearly states I had coverage in March of 2016 not May. Who buys a policy and doesn't have it go into effect for two months? Absurd!

[redacted] [redacted] [redacted] Date: October 27, 2016 Regarding Your Recent Mortgage Application Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com, regarding your Fifth Third Bank installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We received your original complaint filed with the Revdex.com on October 11, 2016. In addition, we received an email complaint regarding this matter on October 12, 2016. We received your most recent correspondence on October 19, 2016. However, we stand by the response conveyed to you in the previous letter sent on October 18, 2016. I have enclosed a copy of that correspondence for your review. Our position on this matter has not changed. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As mentioned in our original response dated October 18, 2016, your mortgage application was denied due to incorrect information that you provided to the Bank. Specifically, the incorrect information was on your 2014 and 2015 tax returns. On the mortgage application, you and your wife stated the 1529 Nature Trail property was your primary residence. However, on your tax returns filed in 2014 and 2015, you and your spouse stated you are single. Additionally, your tax return states your address is: [redacted] [redacted] [redacted] Our research confirmed that the Second Review Team reviewed your application, and confirmed the reason for denial is correct. As mentioned in our prior response, the Bank is unwilling to refund your application fee. Fifth Third Bank properly disclosed that the fee was not refundable and the fee will not be refunded as explained in the enclosed Pricing Agreement. We strive to provide professional and accurate service to our customers. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely Patrick S.Office of the President PC: Revdex.com Enclosure: Prior Response, Pricing Agreement