PROCORPSA

[redacted] [redacted] [redacted] Date: August 29, 2016 Regarding Your Recent Mortgage Loan Application Dear [redacted]: We received your follow up complaint filed with the Revdex.com, concerning your mortgage loan application. We appreciate the time you have taken to express your concerns regarding this matter. We received your original complaint filed with the Revdex.com on August 15, 2016. We also received a similar complaint you filed with the [redacted] that same day. We received your follow up complaint on August 25, 2016. However, we stand by the response conveyed to you in the previous letter sent on August 19, 2016. I have enclosed a copy of that prior correspondence for your review. Our position on this matter has not changed. As mentioned in our original response, you submitted a telephone application for a mortgage loan on July 13, 2016. We have enclosed a copy of the Fifth Third Bank Mortgage Loan Pricing Agreement and Prepayment of Settlement Costs Policy that you signed and returned to the Bank on July 18, 2016. We have included copies of the Mortgage Loan Pricing Agreement, Loan Estimate, your signed Notice of Intent to Proceed dated July 18, 2016, as well as the commitment letter mailed to you on July 26, 2016. The fact that the application fee was not refundable was disclosed and this fee will not be refunded as explained in the Pricing Agreement. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior response and enclosures

[redacted] [redacted] [redacted] Date: September 18, 2017 Account: [redacted] Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Better Business...

Bureau. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize that we failed to meet your expectations. We appreciate your feedback as it assists us in identifying problems and helps continuously improve the level of service we provide to our customers. Your comments are very concerning and I regret the difficulties you experienced. I have shared the information you brought to our attention with the relevant management; however, I cannot provide you with the specifics of any internal corrective actions that may be taken to resolve this matter. Federal regulations limit certain types of transactions on savings accounts. You have unlimited access to the following transactions from your savings account: ** Transfers for Fifth Third loan payments. ** Transfers between your Fifth Third Bank deposit accounts, either in person or through an ATM. ** Withdrawals made in person or at an ATM. You are limited to six (6) of the following transactions from your savings account each month: ** An automatic transfer from this account to your checking account to cover an overdraft. ** A funds transfer or bill payment from this account to third parties or to other Fifth Third Bank deposit accounts via Internet Banking or a pre-authorized electronic funds transfer. ** A transfer or bill payment from this account using Telephone Banking. ** Point-of-sale transactions with a debit card. ** Checks or drafts payable to third parties. If your account exceeds the transaction restrictions during three (3) months of a twelve (12) month period, your account may be automatically converted to a non-interest bearing checking account with the following account features: ** A monthly service fee of either $11.00 or $8.00 with direct deposits totaling $500.00 or more per monthly statement cycle. ** Unlimited Fifth Third Bank ATM/Point-of-sale transactions. ** Eligible for Fifth Third Internet Banking and Bill Payment. ** No charge for excessive transactions. ** Unlimited check writing. I have enclosed copies of the notices sent to you on January 31, 2017; May 31, 2017; and July 31, 2017. Your account ending in [redacted] was converted to a checking account on September 5, 2017. A monthly service fee of $11.00 was first assessed when the statement cycled on September 7, 2017. In the interest of customer service, $30.00 in monthly service fees was reversed on July 25, 2017. In addition, one (1) overdraft fee of $37.00 was reversed on May 31, 2017, and another one (1) was reversed on July 25, 2017. Therefore, we are not willing to waive additional fees at this time. The account ending in [redacted] was closed at a zero (0) balance on September 8, 2017. It is not our intention to cause you any hardship. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at 513-358-0858, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures

[redacted] [redacted] [redacted] Date: December 30, 2015 Regarding Your Recent ATM Deposit Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your recent ATM (Automated...

Teller Machine) deposit at a Fifth Third Bank banking center. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please find the enclosed check in the amount of $80.00 as reimbursement for the amount of the deposit not returned by the ATM. However, we are unable to provide you with any additional compensation. Thank you for your patience while we conducted our research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosure (1): Check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  Fifth Third Bank...Violated State and Local Laws regarding my vehicle. You closed this case and there are still outstanding issues. We checked this file over the weekend and it stated that you were still waiting for a reply. So how can you close this case. It is not resolved, and the issue is still outstanding.!!!!!!!! Please see letter sent the [redacted] regarding Fifth Third Bank.  December 26, 2015 Fifth Third Bank Elizabeth D. 5050 Kingsley Drive Cincinnati, OH 42263 Dear Elizabeth, We strongly disagree with the information in your letter dated December 18, 2015 for the following reasons: - The car is registered in the state of ** and has been since we financed the car with Fifth Third Bank in **. By repossessing the vehicle without notice you violated [redacted] Law: o First, if your lender has accepted late payments, it cannot repossess the car until the loan is again in default. And the lender has to give you notice, usually in the form of letter, that it will not accept further late payments. In [redacted], this is called a [redacted] letter. If your lender has accepted repeated late payments and then seizes your car without sending you a [redacted] letter, it has wrongfully repossessed your car. - When I paid the balance at your branch we were told that there would not be a hold on the check and that it would clear that night. As a matter of fact the check cleared that night at 12:01a.m., December 2, 2015. However after the check cleared you still sent my car off to auction on December 4, 2015. And damaged it during the process. - Your organization violated the Bankruptcy Laws regarding the reaffirmation agreement. [redacted] provided proof that your organization was sent the reaffirmation document that I signed. The bankruptcy was discharged on July27, 2015, and you could have contacted me. - You hired a company to repossess the vehicle, and they damaged it during the process. You authorized the company to send my car to auction on 12/4/2015, the second move, when the funds cleared your bank on 12/2/2015. Your organization acted irresponsible and we hold you responsible for all the damage and lost items. The car is unsafe to drive due to the damages, and you have created a hardship. We have been advised to seek civil action against Fifth Third Bank, and file a complaint with ** Attorney General because you violated the state laws regarding repossession. We will see you in court. Sincerely, [redacted]/[redacted] Cc: [redacted], ** Attorney GeneralTimeline History

[redacted] Date: July 13, 2017 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaints you filed with the Consumer Financial Protection Bureau...

and the Revdex.com regarding your recent installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. Please be assured we attempt to prevent our customers from taking unnecessary losses related to fraud. Based on information obtained by our Bank Protection Department, a hold was placed on your account to confirm your identity and the purpose of the installment loan. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. Upon receiving your complaints, we conducted a thorough review of the installment loan application and the reason for the delay in receiving your funds after the loan was approved. Our review determined, on June 14, 2017, you contacted our Retail Direct Sales Department, by telephone, and applied for an $8000.00 unsecured loan. The loan was approved and a closing was scheduled at the [redacted] Banking Center. For your records and review, please find enclosed a copy of your signed application and security agreement. At the time of the closing, you presented an identification that did not match the name ([redacted]) that was on the loan documents. The name on the original identification provided to the banking center was [redacted]. However, you were able to produce a second [redacted] identification with the name [redacted]. You explained to the banker, that you were recently married and the first identification was your maiden name. We have confirmed the number on both identifications matched. On June 16, 2017, the Bank Protection Department received an alert to a possible social security number mismatch. A case was opened on Monday, June 19, 2017, to investigate the possible identity theft situation. For your protection, a block was placed on the installment loan during the investigation. The investigation was closed on June 20, 2017. As part of the investigation, the Bank confirmed your employment, reviewed your marriage license and driver’s license. The investigator contacted you on June 20, 2017, to explain the reason for the block and to inform you the block was removed. The investigator did inform you that during their research, another name may be associated to your social security number. In the interest of customer service, the investigator suggested that you may want to place a fraud alert on your credit profile. If you would like to contact the credit reporting agencies, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Consumer Financial Protection Bureau Enclosures: Security Agreement, Application

[redacted] 
[redacted] 
[redacted] Date: May 19, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the rebuttal you filed with the Revdex.com regarding the fees charged to your business checking account. We appreciate the additional time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation has caused you. However, we stand by our previous response letter sent to the above address on May 10, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. Please be aware that the current balance in your business checking account is negative ($811.26). Please make a deposit to cover the overdrawn balance at your earliest convenience to avoid further collection proceedings. It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed your concerns. You are a valued customer and we look forward to serving your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ([redacted], Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S.Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: letter dated May 10, 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]  I don't agree with what was updated on my credit report because Fifth and Third Bank decided to increase my balance from $8,642 to $13,139 after 7 years. Why wasn't it updated over the years? Why did I have to dispute it for them to added incorrect information to my report? I feel this should be removed because its 7 years later that they decided they want to add this information.  [redacted]

[redacted] Date: March 15, 2018 Account: [redacted] Regarding Your Credit Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your credit card....

We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. On December 29, 2017, our Dispute Resolution Department opened case number [redacted] in order to dispute charges totaling $183.63 for you. Due to the unauthorized charges, your card ending in [redacted] was closed and replaced by the card ending in [redacted]. On March 9, 2018, your case was approved. I have enclosed the letter mailed to you on March 9, 2018, from our Dispute Resolution Department advising you of our decision. I have also enclosed your statement dated January 11, 2018, which shows that your account has been credited $185.82 for both the unauthorized purchases and the associated interest charges. I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Letter Dated March 9, 2018, Statement

[redacted] Date: March 29, 2018 Account: [redacted] Regarding Your Recent Experience Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding...

the hold that was recently present on your Fifth Third Bank accounts. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have researched the issue surrounding the holds that were placed on your accounts and the request you made to have the funds released to you. We deeply regret the frustration this has caused, however in the case of a legal matter such as this Fifth Third Bank is required by law to follow the directions provided by the court and cannot release funds prior to receiving direction to do so. Our research confirmed a $341.70 debit posted to your checking account on March 19, 2018. With the garnishment satisfied, the hold was removed from your checking account and you have had full access of your funds since March 19, 2018. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet this expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] Date: March 15, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding...

your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. Your comments expressing less than quality service are very concerning. We strive to provide accurate and professional service to our customers and I regret if this is not the level of service you received from the [redacted] Banking Center. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. We understand your concerns regarding the availability of your deposit. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. In most cases, up to $100.00 of your total check deposits will be made immediately available, and the remaining funds will be available on the first business day after we receive the deposit. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh business day after the day of your deposit. Depending on our reason for placing the hold on your deposit, part of the deposit or all of the deposit may be held. It is important to note that the bank does not control the amount of time it may take for a check to clear nor does the Bank have any way to expedite this process. For more information on our Funds Availability Policy, please review pages 17-18 of the Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards. On February 2, 2016, you made three mobile deposits totaling $1,560.00. At the time of your mobile deposits, your account had been overdrawn since January 22, 2016, and was overdrawn sixteen (16) times in the previous twelve (12) months. A hold was placed on your deposit due to repeated overdrafts that had occurred on your checking account. Because your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the funds. As a result, we mailed a notice to you at the address on file that informed you about the hold. I apologize for any frustration this may have caused you. Please be assured that it was not our intention to cause you any hardship. You mentioned that you signed up for Overdraft Protection, which is a service where the Bank links your checking account to another Fifth Third deposit account or credit card account to attempt an automatic transfer in case the originating checking account becomes overdrawn. There is a $12.00 transfer fee assessed to the originating checking account if an automatic transfer covering an overdraft occurs. It should be noted, if there are insufficient funds in the account providing Overdraft Protection, you might be assessed overdraft fees per the terms of the Rules and Regulations referenced above. I have enclosed a current copy for your records. Page three (3) provides additional information regarding our overdraft fees. In researching your concerns, your checking account has been assessed $802.00 in overdraft fees in the last twelve months. We have enclosed copies of your checking account statements and overdraft notices mailed to you for that period. We reviewed each statement and determined that the fees were not assessed in error. Per Bank guidelines, we have already reversed the maximum amount of $74.00 in courtesy fee reversals within the last twelve (12) months. Therefore, we are unable to waive any additional fees at this time. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President Pc: Revdex.com Enclosures (35): Account Statements Covering the Last Twelve Months (12) Overdraft Notices Covering the Last Twelve Months (22) Rules and Regulations

[redacted] Date: February 6, 2017 Regarding Your Complaint Dear [redacted]: We received a copy of your...

complaint filed with the Revdex.com (Revdex.com) regarding [redacted] account with Fifth Third Bank. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Because you are not a signer on the account in question, we are unable to share any details concerning the account with you. Security measures such as this are in place to protect account holders from potential fraud, and I apologize for any inconvenience this may cause you. Please be assured that we have submitted separate correspondence to the account holder regarding the concerns expressed in your complaint. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted] Date: October 3, 2017 Regarding Emails You Received Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your emails you received for one (1) of Fifth Third...

Bank’s customers. We appreciate the time you have taken to notify us of this situation. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be assured that I have spoken to the account holder in question regarding their email address on file with the Bank. We have updated the email address to the correct email belonging to the customer. I have also notified our customer of the information in the emails you received. Thank you for taking the time to contact us so we can update our records. You will no longer receive emails from Fifth Third Bank about our customer’s accounts. I confirmed that your personal information was not used by our customer to open accounts with Fifth Third Bank. The customer either provided the email address incorrectly, or the Bank employee who entered the email in our systems entered it incorrectly. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Hi [redacted], I received the message that the customer stated that this does not resolve her complaint. I am not sure if she is referring to the call I made to her on 1/19, but on that day I called to let her know that we received her complaint and would be researching her concerns. I told her we would be responding in writing. She thanked me for my call, and that was the end of it. I believe we have responded appropriately to the customer’s complaint will not be opening a new issue. Please let me know if you will be closing the complaint. Thanks, Elizabeth D. | Fifth Third BankPhone ###-###-#### Fax ###-###-#### Email [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Nothing has been done to shorten the hold on depositsI will no longer use this institution for timely transactions
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also don't understand how they claim its identity theft when they never verified anything before but I guess this is what they have to claim to remove this from my credit report so its acceptable. 
Regards,
[redacted]

[redacted] Date: March 14, 2016 Account: [redacted] Regarding Your Revdex.com Complaint Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding...

your Fifth Third Bank accounts. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. Our research determined the transactions conducted by a third party on your checking and savings accounts were initiated by your designated power of attorney. On September 25, 2013, [redacted], visited the [redacted] Bank Mart and provided the manager with the enclosed POA document, which authorizes her to conduct banking transactions on your accounts. I have also enclosed copies of your account statements, and withdrawal tickets for the applicable time period. In your complaint you mentioned that there were unauthorized ATM (Automatic Teller Machine) transactions on your checking account. It should be noted, that there was a dispute filed regarding the $900.00 in ATM withdrawals. The dispute department opened a case (#[redacted]), and you were provided provisional credit for the four (4) ATM transactions on June 6, 2013, while the investigation was pending. Our investigation determined the transactions were done by a woman, who had also made a number of withdrawals in the past that you did not dispute. This women was determined to be your mother and power of attorney. Therefore, the provisional credit was removed from your account on June 10, 2013. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I was never informed of any negative amount on the account. I never received any notices of negative amounts. When I became aware of negative amounts I called and was told that they could not discuss the account with me. How can I be held accountable for an account that I have no access to and cannot close. I have had Mt acc I nuts with your bank with no incidents. I don't know what my daughter did or did not do because I was given minimal information. Whatever repercussions come with her negative account should be directed to her.  I manage my accounts responsibly and wish only to maintain a positive relationship with your bank. I find it unfair that you try to punish me for a referral gone bad, but would not have awarded me for any positive experiences. If fake checks were deposited why wasn't the account closed after the first one and a phone call made? My number has not changed and I have not received a call or a notificationvia mail, email or customer bank alerts. Please remove my name from [redacted] and put that burden on whom ever signed the deposited fake checks.  There are no attachments as mentioned in the previous email, but I assure you that my signature is not on any of them. My funds come primarily from direct deposits from my employers. Any check that I deposited has been under $100 and was 100% valid. 
Regards,
[redacted]

[redacted] Date: March 1, 2018 Account: [redacted] Regarding Your Online Banking Dear [redacted]: We received a copy of the complaints you filed with the Revdex.com regarding your online banking. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your online banking activity. As we discussed by telephone, when you first attempted to initiate an online bill payment through 53.com, additional verification was requested. However, as your security telephone number and authentication questions had not yet been set up, the verification was not successful. As the verification was unsuccessful, the online bill payment could not be sent. We regret any inconvenience this may have caused you. I have confirmed that your security telephone number and authentication questions have been updated and you are now able to successfully initiate online bill payments through 53.com. In addition, I have confirmed that there have been no errors with the presentation of the authentication questions to you when attempting to schedule a bill payment or make a mobile deposit. The presentation of these questions is more frequent with a new customer as the system is learning the customer’s pattern of use. If the answers to the authentication questions and the device(s) used to access the system are consistent, the frequency of the questions will be reduced over time. Please be assured that the presentation of these questions is not meant to cause you additional difficulties but rather to ensure the security of your online banking profile. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I was told I would get $350 period, The evidence they provided does not make sense. I spent a lot of money so I received points for those purchases. My statement says I redeemed points on August 25th but I DID NOT reach the 6-8 week period of receiving a cashback bonus until AUGUST 30TH. Another rep told me I didnt reach the goal until AUGUST 18TH.EVEN if that were true, which its NOT, how could I redeem points on AUGUST 25TH if it hasn't EVEN BEEN 6-8 WEEKS. I hit the mark on JULY 19th, 6-8 weeks from that day falls on AUGUST 30TH-SEPTEMBER 13TH. DONT try to play me like I am not a very smart individual who has proof im receiving a cash back bonus of $350.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]