PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I submitted clear evidence which states I would get a $bonus, you can sit here and say I wasn't sent it in the mail but that has nothing to do with when I called in and spoke with the rep about the ongoing deal in which I qualified forSorry but you can't go back on your word after you tell a customer they will be receiving somethingI will be calling you guys today to speak with the person in your president's office
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
It's not that I did not receive the Money, but if you call somebody over a two to three week period and they do not response that is very POOR Customer Service and need to be retrainedYou can keep the $dollarsNever bank with 5/again small people count to.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not agree with the bank's decision to not accept the insurance's payment as payment to the loan but yet it does accept it as payment to reduce the loan amountIt is a contradiction in itself and a practice performed to charge customer's late feesThis is a practice for Fifth Third Bank to make itself more profitableYour first class service is a first class jokeYou should look at world class companies such as the Ritz Carlton so that you can truly see what first class service is, they are ladies and gentlemen's serving ladies and gentlemenWhereas all your company has shown is a lack of reasoning with your customer to come to a win-win solution and caused distress to your customer, not only to mention ruining my credit due to business practices that clearly go against the contract established between the bank and consumerIt is just for you to have supervisors as the one that I got and treated me the way she treated me as she is only modeling the poor service the company she works for displays obviously not only to their external customers but internal customers as wellI still expect you to correct the incorrect reporting of the payment as late as your company received payment in the month of October in excess of the monthly amountIt is the right thing to do, if you had any integrity this is what you would do
Regards,
*** ***

*** ** *** * *** *** ** *** ** *** Date: March 16, 2017 Account: *** Regarding Your Mortgage Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your mortgage
loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On October 18, 2016, we received notice from *** County through our electronic system that your property taxes were past dueTherefore, we paid the taxes and penalties totaling $1,on your behalf and set up an escrow account on your mortgage loan ending in *** for repayment of the taxesI have enclosed a copy of the escrow notice we sent to you on October 25, 2016, informing you that we paid the delinquent taxes and that we set up an escrow account on your mortgage loanThe notice indicated that there was a shortage of $3,in your escrow account due to the tax payment of $1,and the required escrow balance of $1,Please note that Federal Law allows for the collection of a reserve amount to maintain a cushion for unexpected tax and/or insurance increases and other costsIf the shortage was not paid in full by November 4, 2016, your new payment effective December 1, 2016, would be $Our records do not show that you paid the amount of the escrow shortage in full. On January 30, 2017, we completed the scheduled annual escrow analysis for your mortgage loanThe analysis determined that there was a shortage of $2,in your escrow account due to the negative escrow balance of ($1,797.48) and the required balance of $1,If the shortage was not paid in full by February 15, 2017, your new payment effective March 1, 2017, would be $Our records do not show that you paid the amount of the escrow shortage in full. After receiving your complaint we reached out to *** County to determine if there was a second tax payment made by you during or prior to October 2016, and they confirmed that the only payment they received was from Fifth Third BankSince you state in your complaint that you paid the taxes yourself you will need to provide documentation showing that you paid the taxesYou may send this documentation to the following address: Fifth Third Bank Office of the President Attn Elizabeth DKingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax this documentation to my attention at ###-###-####If you are unable to provide this documentation and would still like to remove the escrow from your mortgage loan, you will need to pay the negative escrow balance of $2,in fullYou may send payment to the mailing address listed above. You also mentioned that you received correspondence informing you that we were unsure of how to apply your paymentA letter was sent on February 2, 2017, because we received a payment of $which was less than your current monthly payment of $We are unable to apply payments less than the full amountBelow is a table detailing the payments that have posted to your mortgage loan since December 1, 2016: Unapplied Payment Date Amount Description Principal Interest Escrow Fees Funds Balance Satisfied 12/01/$Unapplied Credit $$$$$350.00 12/30/$2,Unapplied Credit $$$$$2,404.08 01/03/$2,Unapplied Funds Debited $$$$$0.00 01/03/$Mortgage Payment $$$$$12/01/16 01/03/$Mortgage Payment $$$$$01/01/17 01/03/$Principal Only Payment $$$$$17.33 01/24/$Unapplied Credit $$$$$367.33 01/25/$Unapplied Funds Debited $$$$$17.33 01/25/$Principal Only Payment $$$$17.33 02/01/$Unapplied Credit $$$$$367.33 03/01/$Unapplied Credit $$$$$717.33 Principal Payment 03/16/$$$$$$1,189.50 Reversal Principal Payment 03/16/$$$$$$1,539.50 Reversal 03/16/$Unapplied Funds Debited $$$$$582.21 03/16/$Mortgage Payment $$$$$02/01/17 As of March 16, 2017, your mortgage loan is past due for your payment of $that was due on March 1, As detailed in the table above, there is currently an unapplied funds balance of $582.21 on your mortgage loanTherefore, you will need to make a payment of $to fully satisfy your March paymentYou will then be due for your next payment of $on April 1, 2017. Thank you for your patience while we conducted our researchWe value your business and look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosures: Escrow notices

*** ** *** *** *** *** *** *** ** *** Date: February 20, 2018 Account: *** Regarding Your Checking Account Dear *** ** ***: We received
a copy of the complaint you filed with the Revdex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***We have been unable to locate a promotional offer that was mailed to you as part of our July mail campaignAs a promotional offer code was not placed on your account when the account was opened, the offer was not automatically applied to your accountWe regret any inconvenience this may have caused youHowever, in the interest of customer service, your account received a $cash bonus on February 5, Following this credit, your account balance is $1,751.87. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

1- They stated However, I cannot inform you of specific internal corrective actions that may be takenAlso they mentioned :We appreciate your patience while we researched this matterWhich statement is correct since there is a conflict between them.2- All dates on the letters sent to credit bureaus are incorrect. 3- I asked for a financial settlement and I didn't get any response back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: November 6, 2015 Accounts: *** Regarding Your Platinum Credit Card Dear *** ** ***: We received a copy of your additional complaint filed with the Revdex.com, regarding your Platinum Credit CardWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on October 28, Our position on this matter has not changed. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com

*** *** *** ** *** ** *** *** ** *** Date: April 19, 2017 Account: *** Regarding Your Vehicle Installment Loan Dear *** ***: We received a copy of the letter you sent to the Revdex.com concerning your vehicle installment
loanWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On March 28, 2017, our Insurance Service Center sent the letter you received explaining that we were notified that your *** insurance policy was no longer in forceThe letter requested that either you or your insurance agent send us evidence of your current insurance with the following information: ** Comprehensive and Collision Coverage or Physical Damage Coverage ** Fifth Third Bank listed as the Loss Payee on the policy The letter you received explained that the requested information could be faxed or uploaded to our Insurance Service Center’s website at insuranceservicecenter.com. On April 3, 2017, we received evidence of insurance from your current insurance providerDuring our telephone conversation on April 12, 2017, I explained that the Bank would not be force placing an insurance policy since we received the required evidence of insuranceDuring our telephone conversation, you explained that you attempted to upload the requested insurance information to the Insurance Service Center’s website but received an error message stating that the account could not be foundI confirmed that there is an issue with the Insurance Service Center websiteAlthough we do not know when the issue will be fixed, please be assured that we are taking the necessary actions to resolve the issue. Please accept my sincere apologies for the difficulties you experienced when you previously tried to speak with someone in our Insurance Service CenterOur Insurance Service Center works directly with insurance providers to ensure that we have all of the required documentation from them to pay the insurance premium dueWe were unable to determine why you could not reach someone at the phone number listed on the letter dated March 28, 2017. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I would like to add my aunt *** ***, my mother's power of attorney, notified the Bank with a death certificate right away which Fifth Third rejectedSecondly, the Bank employee lied to us and said he would take off fees, but looking at the balance of the account, he gave us the exact amount that should have been in the account and it was not overdrawn to begin with Documents will be provided upon requestAnd, the check was paid to my aunt *** *** who was POA, however, the court documents have listed me as the beneficiary of my mother's property However, I have no problem turning it over to my aunt *** ***, but it has been taken out of her account and I believe Fifth Third reacted irresponsibility, and illegallyAll documents have been provided to Fifth Third Bank in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12120474, and have determined that this does not resolve my complaint Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: September 8, 2017 Account: *** Regarding Your Safe Deposit Box Dear *** ** ***: We received a copy of your follcomplaint submitted to the Revdex.com (Revdex.com) concerning your Safe Deposit BoxFifth Third Bank takes your continued feedback seriously, and I appreciate the additional time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration this matter has caused youAs I stated in the voicemail I left you on August 31, 2017, neither our records or the credit bureau soft pulls that have been done reflect a balance that is owed on this Safe Deposit Box accountI would be happy to research this matter further, but would need to be provided a copy of the relevant portion of your credit report that contains the allegedly inaccurate information to do soPlease forward this document to the following address: Fifth Third Bank Office of the President Attn: Sarah SKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. *** ***, I appreciate the continued opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President PC: Revdex.com

*** *** *** *** *** *** ** *** Date: December 22, 2015 Account: *** Regarding Your Totally Free Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your
Totally Free Checking account.We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Totally Free Checking account ending in ***Our records indicate that the account was openedon August 8, 2003, and the account was closed on April 22, It should be noted that on April 21, 2005, the negative account balance was charged off in the amount of $547.35. Regarding your request for account documentation, we are required by law to keep Bank records dating back seven (7) years.Unfortunately, your request dates back prior to that seven-year periodI am sorry for any frustration this may cause you. If you have documentation regarding the allegations that requires additional review, please forward it to the following address:Fifth Third Bank Office of the President Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####However, at this time, we are unable to accommodate your request for any compensation regarding the matter. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** Date: February 6, 2017 Regarding Your Stolen Checks Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) and *** *** *** *** (***)
regarding your utility checks that were stolen and processed with Fifth Third BankWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. I appreciate the time you have taken to speak with me over the phone regarding this matterAs we discussed, you advised that a $check you wrote to “**P” and a $check you wrote to “*** ** *** ***” were stolen from the mail, and processed with Fifth Third Bank by someone who was not a payee on either of the checksYour bank returned the checks as unpaid. I attempted to contact you regarding this matter on January 26, I am sorry that I was unable to reach youAs advised in the voicemail I left for you that day, Fifth Third Bank is not attempting to collect money from you for the checks listed aboveA third-party company called *** that processes check verifications verified that the stolen checks were good, and guaranteed the funds when they were processed with Fifth Third BankWhen the checks were returned as unpaid by your bank, *** lost the funds from the checksAs a result, *** has been contacting you to collect the funds because the checks were written by you from your bank account*** was not aware that fraud had occurred. Please be assured that Fifth Third Bank did not contact *** to collect the check funds from you on our behalf, nor did we provide your information to ***You are not a customer of Fifth Third Bank; therefore, we do not have your personal information on fileWe have also not reported any information pertaining to you or your checks to the credit reporting agencies, ***, or *** *** ***. We have reached out to *** to notify them of the fraud that occurred with the checks*** advised that you need to complete a fraud affidavitOnce the fraud affidavit is received, *** will clear you from their systems and stop attempting to collect funds for the returned checksYou can contact *** by phone at ###-###-####You will need to ask for an affidavit and explain that your checks were stolen and processed by an unauthorized party fraudulently*** will then be able to begin their fraud dispute processAlternatively, you can go to their website at ***You can obtain a blank affidavit to fill out from their website. You mentioned fees for the returned checksFifth Third Bank has not charged any fees to youIf *** charged a fee for the returned checks, you may wish to mention that when you complete the fraud affidavit, as they may be able to reimburse the fees as part of the fraud processIf the fees were charged by your bank, you may wish to dispute the checks with your bank due to the fraud that occurred. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com, *** *** *** ***

Please see attached and belowThank you, Sarah StarkeyOffice of the President *** *** *** *** ***t *** *** ** *** Date: May 2, 2018 Account: *** Regarding Your Recent Experience Dear *** ***: We received a copy of
the complaint you recently filed with the Revdex.com (Revdex.com) regarding the payment you recently attempted to schedulePlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. At Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet these expectationsI was pleased to confirm when we spoke on April 24, 2018, that you have updated the payment amount that is scheduled to be paidIn the interest of customer service we have waived the additional late fee that was received on this card in the amount of $I hope this meets with your satisfactionAs a reminder, if you would like to enroll in Auto BillPayer at a later date via the enrollment form we discussed, please reach out to me with the information belowI would be happy to provide this document. Please know your suggestions regarding improvements to the Bank’s online banking experience, as well as product suggestion are valuedFeedback of this manner is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

March 29, 2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: Your reference: *** *** - Case No***Dear Ms***:We are in receipt of your letter dated March 26, 2018, regarding the informal complaint filed by *** ***.According to our records, Mr*** first contacted Armstrong about speed issues on December 12, During the conversation, Armstrong requested that Mr*** run a speed test, however, Mr*** ended the call before the speed test was conductedMr*** contacted Armstrong again on February 7, 2018, and Armstrong dispatched a technician to his residence the next day and resolved his issueArmstrong reached out to Mr*** on March 20, where he confirmed that there have been no additional issues since February Armstrong applied a one-month credit of $to Mr***’s account and feels that this is a sufficient amount.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

The bank is stating I ordered the checks which I did not, so I would like to hear the recorded call myselfThe bank has not offered any compensation for this distressing matterThe sturdiness of the bank and it's banking principals is now in deep question for me at this point

*** *** ** *** *** *** *** *** *** ** *** Date: December 21, 2017 Account: *** Regarding Your Professional Credit Card Account Dear *** *** ** ***: We received a copy of the complaint you filed with the Revdex.com
concerning your credit bureau reportingI also appreciated the recent opportunity to speak with youWe appreciate the time you have taken to bring this matter to our attention and in giving us the opportunity to respond to your concerns. We have completed our review of the information being reported to the credit reporting agencies for this account and determined that it was not correctYou enrolled in a hardship repayment plan in June of After completing the plan consisting of three (3) reduced payments, this credit card account should have been re-aged to reflect as currentWe have already taken the necessary actions to correct this reportingWe submitted an update to the four (4) credit reporting agencies to remove the late payment reporting beginning with the September payment. Please allow approximately thirty (30) days for the credit bureau agencies to update their reportingIf you apply for credit in the next ninety (90) days, be sure to use this letter as proof that Fifth Third has submitted a correction requestIf you would like to contact the credit reporting agencies directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We appreciate your patience as we researched your concerns, and apologize for any inconvenience this matter may have caused youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

*** *** ***
*** *** ** **
*** ** *** Date: April 21, 2016 Account: *** Regarding Your Mortgage Loan Dear *** *** ***: We received a copy of the follow up letter you sent to the Revdex.com, regarding your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. According to our records, the total amount due on your loan at this time is $48,Please be aware however, that the actual amount needed to pay off the loan may not be $48,918.30. To obtain the most accurate amount needed to pay off the loan, you would need to request a mortgage loan payoff statementA mortgage loan payoff statement is not included with this letter because, before ordering the loan payoff, I want to be sure you are aware that there is a fee of $for a mortgage loan payoff statementIf you would like a mortgage loan payoff statement, please contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET. I am not certain what you mean when you ask in what category the property is classified by the BankIf you still have questions regarding the loan after you review this letter, you can send any additional correspondence to the address listed below: Fifth Third Bank Office of the President Attn: Adam PKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can call me directly at the telephone number provided in this letter. The Bank has decided not to foreclose on the property because there is insufficient equity in the propertyInstead of foreclosing on the property, the Bank charged off the account and placed the account for collection effortsThe account was charged off on December 28, 2012. Please note that, although the Bank does offer lending products which are not secured by collateral, your loan was secured by the property located at ** *** *** ** ***
*** *** ***. The Bank will continue its efforts to collect the amount that is still owed on the loanThe Bank is not taking any other action aside from its efforts to collect the amount that is still owed on the loan. As was previously communicated to you in my letter dated March 29, 2016, for information regarding the tax sale of the property, you will need to contact the county auditor for Port *** CountyThe Bank does not have any additional information to provide regarding the tax sale of the property because we did not initiate this action. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P. Office of the President