PROCORPSA

*** *** *** *** *** *** *** *** ** *** Date: November 7, 2017 Account: *** Regarding Your Fifth Third Bank Account Dear *** *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to
hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. To prevent an overdraft situation, you can review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####Our toll-free Telephone Banking system is available twenty-four (24) hours and Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.mET. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you do not have enough money in your accountYou have the option of enrolling in Overdraft Coverage for ATM transactions and one-time Debit Card purchasesIn addition, a customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. ** Accepting, or opting in, to this service allows you to make Debit Card purchases or ATM withdrawals even if you do not have enough money in your accountHowever, there are fees for each item the bank pays when there are insufficient funds in your account. ** Opting out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases means that transactions will be declined in the event you do not have enough funds in your checking account and you will not be assessed overdraft fees for these types of transactions. ** If the Bank is presented with checks, online bill payments, and ACH (Automatic Clearing House) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. Overdraft or return item fees post the next business day after the debits that contributed to the overdraft. We do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of our Business DayA Business Day is a non-holiday weekdayAn overdraft notice that details how your account became overdrawn is sent to the address on file and is available on 53.com, or through Mobile Banking. Your beginning balance on October 25, 2017, was $Four (4) debits posted to your account, creating an ending balance of ($53.22)All items were paid and one (1) overdraft fee of $was charged to your account on the next business dayThere was debit card activity from October 26, 2017, until November 2, 2017, that was approved while the account had a negative balance greater than $5.00 causing additional overdraft fees to be assessedI have enclosed copies of the related Overdraft Notices. This review confirms that the overdraft fees were properly assessed as the account balance was overdrawn by more than $at the time the items were presented for paymentThis information is provided on the second page of the Overdraft NoticesIt is important to ensure your accounts have enough funds to cover all of the transactions you have authorizedAs a courtesy to you, previous overdraft fees were waived on October 27, 2017, and November 3, We certainly sympathize with the difficulties you have encounteredIn the interest of customer service, I credited your checking account for an additional $in overdraft fees on November 6, 2017. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I only recieved *** back into my account on 5/20/ My initial international transfer was for the ammount of *** I did not receive the balance of *** that is still owed to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10941730, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: May 17, 2017 Account: *** Account: *** Regarding Your Fifth Third Bank Accounts Dear *** ***: We received a copy of the complaint you filed with the Revdex.comI
also appreciated the recent opportunity to speak with you regarding this matterWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectationsI understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. Beginning May 2, 2017, if an account becomes overdrawn, the fee for each item that posts while the account is overdrawn is $No per item overdraft, or returned item, fees are charged when your account is overdrawn by $or less at the end of our Business DayYou will not be charged for more than five (5) items per Business DayA Business Day is a non-holiday weekday. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you do not have enough money in your accountYou have the option of enrolling in Overdraft Coverage for Automated Teller Machine (ATM) transactions and one-time Debit Card purchasesIn addition, a customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. ** Accepting, or opting in, to this service allows you to make Debit Card purchases or ATM withdrawals even if you don’t have enough money in your accountHowever, there are fees for each item the bank pays when there are insufficient funds in your account. ** Opting out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases means that transactions will be declined in the event you do not have enough funds in your checking account. ** If the Bank is presented with checks, online bill payments, and ACH (Automatic Clearing House) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. Your current preference is set to opt out of Overdraft Coverage for ATM transactions and one-time Debit Card purchasesWith Overdraft Coverage, the Bank may pay your checks and automatic bill payments, even if you do not have enough money in your accountThis is different from Overdraft Protection, which allows funds to be automatically transferred from a Fifth Third Bank savings account, credit card, or equity line to cover the items that overdrew your checking accountWith Overdraft Protection, you are charged one (1) Overdraft Protection transfer fee of $instead of an overdraft fee for each item that overdraws your account. As we discussed, the ending balance in your account on May 8, 2017, was negative ($140.23)All items were paid and three (3) overdraft fees totaling $were assessed for the last three (3) ACH debits that posted to your accountThe account was brought positive on May 9, I have confirmed that your savings account ending in *** is now connected to serve as Overdraft Protection for the checking account ending in ***The balance in the savings account on May 8, 2017, was zero (0), so the overdraft fees would still have been charged even if the account had been properly connected. Account Alerts provide a way for customers to receive text-based notifications related to their account activity. Security Alerts and Card Transaction Alerts are sent immediately in real-timeAll other alerts are triggered as a result of the previous day's activityIt is important to be aware that the balance information included within the alert is the available balance minus any transactions that were made up to the time the text alert was generated. I reviewed your conversations with the Customer Service Department and did not find that any incorrect information was provided to youIt is important to ensure your checking and Overdraft Protection accounts have enough funds to cover all of the transactions you have authorizedAs a valued customer, we have reversed overdraft fees totaling $on your checking account within the past four (4) monthsHowever, we sympathize with the difficulties you encountered regarding your accountsTherefore, as a courtesy to you, I reversed an additional $on May 10, For your convenience, I have enclosed a reference guide called Fifth Third Overdraft Solutions that provides additional information related to Overdraft Coverage, ways to track your balance, and solutions to minimize any future overdraft fees. You are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Brochure

*** *** *** *** *** *** *** *** *** ** *** Date: March 24, 2016 Account: *** Regarding Your Fifth Third Bank Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com (RevDex.com) regarding your checking account and collection effortsWe appreciate the time you have taken to express your concerns regarding this matter. On April 19, 2007, you opened a checking account at the *** *** Banking Center in ***, ***A copy of your final account statement with Fifth Third Bank is enclosed for your recordsPlease note, the Bank charged off and closed your checking account on July 12, 2011, with a negative balance of $3021.58. Please be aware that this account was sold to *** *** *** *** for collection efforts on April 26, Fifth Third Bank has not attempted to contact you in regards to this debtThe Bank has been made aware that *** is no longer in service or taking calls; however, they could have sold your account to another collection agencyYou state in your complaint that you are receiving collection calls and notices from debt collectorsYou can ask them to provide written validation, or proof, of the amount they claim that you owe before making any payment arrangements. You may also want to consider sending the collection agency a written request to cease and desist any future telephone calls regarding the outstanding debtPlease be aware that while they may no longer make telephone calls to you upon receipt of your written request, the third party may proceed with further collection efforts or a judgment as industry practice. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matterIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President Enclosures: Account Statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, that is as long as the County gets the Release of Lien recorded. I phoned them today, November 1st, and the Public Trustee still does not show receipt of the document. However the County told me they are processing documents now that they received on October 24th and I know Fifth Third Bank did not send the document until October 27th so they may have it in their pending file. I will check back with the County in a few days and hope they are in possession of the Satisfaction of Lien
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: November 13, 2015 Account: *** Regarding Pending Debit Card Transaction Dear *** ***: We received a copy of your complaint filed with the Revdex.com, concerning your request to
have the authorization for the pending debit card transaction removedWe appreciate the time you have taken to express your concerns and for bringing this matter to our attention. We regret that a pending authorization for a debit card transaction cannot be removed per an account holders’ request, unless the authorization has been on the account for more than four (4) business days, the transaction has already been debited from the account, or the merchant authorized multiple authorizations for the same amount in error. The pending debit card authorization from *** *** for $expired, and the funds are no longer being held for this authorizationIt should also be noted that there were no overdraft fees assessed due to the pending debit card authorization from *** ***. Your feedback is important to us, so that we can better understand how we can improve our service to youAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. We hope this correspondence will help you understand Fifth Third Bank’s position going forward, and I trust the information detailed herein answers any questions you may haveIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth J. Office of the President Pc: Revdex.com

February 28, 2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re:Yourreference: *** *** - Case No***Dear Mr***:We are in receipt of your letter dated February 14, 2018, regarding the informal complaint filed by *** ***We have had the
opportunity to investigate this Complaint and offer the following information.According to our records, Mr*** installed phone service on November 12, and signed our Telephone Subscription AgreementIn April 2009, Mr*** enrolled in auto-pay and opted to not receive paper billing statementsMr*** is able to view his statements online each month.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

*** ** *** *** *** *** *** * *** *** ** *** Date: August 11, 2017 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received copies of the complaints you submitted to the *** *** *** *** and RevDex.com regarding your Fifth Third Bank installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated in your contractThe final calendar date of your ten (10) day grace period is not considered the due date for your loanThe grace period indicates when a late fee will actually be assessed to your loan. Fifth Third Bank processes payments at the end of the business day on which they are receivedA business day is defined as Monday through Friday, excluding Federal HolidaysIf the last day of the grace period falls on a weekend, your payment must be posted to the loan by the last business day prior to the end of the grace periodWhen a payment is made on a Saturday, Sunday, or Federal Holiday, the effective date of the payment will be the following business day. The original due date in the contract for your installment loan ending in *** was the third (3rd) of each monthSince the loan originated on March 19, 2012, two (2) due date changes have been processed at your requestOn April 9, 2012, your due date was changed from the third (3rd) to the fifteenth (15th) of each month, and on January 15, 2013, your due date was changed from the fifteenth (15th) to the twentieth (20th) of each monthYour current due date is the twentieth (20th) of each month. On July 20, 2017, your installment loan was due for a regular payment of $When we did not receive a payment within your ten (10) day grace period, a late fee of $was assessed to your loan on July 30, The past due notice we sent to you was dated July 28, 2017, because the thirtieth (30th) fell on a Sunday, which was a non-business dayHowever, the late fee of $shows on your loan as being assessed on July 30, Additionally, the notice indicates that the late fees due on the account were $because that was the total balance of late fees due on your loan as of that dateThe amount of a late fee on your loan is 5% of the past due balanceWe did not assess $for any single past due payment. On August 3, 2017, we received and posted your payment of $As of August 8, 2017, your next monthly payment of $is due on August 20, The current balance of late fees on your loan is $64.59. I have enclosed a copy of your payment history for your reviewThe payment history details when all payments were received and posted, as well as when fees were assessedIf you believe there are any errors contained within your payment history, please contact me at either number listed below, and I will be happy to research this matter further. It was certainly not our intention to cause you any hardshipIn the interest of customer service, we waived the late fee of $However, we are unable to waive any additional fees due to our bank policy. You may also want to consider enrolling with Auto Bill PayerAuto BillPayer will withdraw your full monthly payment on the due date each month helping to prevent the added cost of a late feeIf you would like to enroll with Auto BillPayer, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m., ET. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: *** *** *** ***, Revdex.com Enclosure: Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

Hello: As stated in our January 10, 2017, responseOur loss mitigation specialist and Compliance manager reviewed the reporting and agreed that the charge off should be removed from *** *** credit reportingThe loan is closed, paid in full and the negative “charge off” reporting has been removedPlease see the letter (below) that was sent to the customer. Thanks.*** ** *** *** * *** *** *** *** *** ** *** Date: January 10, 2017 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the follcomplaint you recently filed with the Revdex.com, concerning the information being provided to the credit reporting agenciesWe appreciate the time you have taken to express your concerns regarding this matter. Your original complaint was filed on February 13, We received a Revdex.com complaint on December 13, 2016, and the follcomplaint on December 23, Please find enclosed copies of the previous letters sent on February 27, 2015, and December 22, On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youIt was certainly not our intention to cause you any hardship. As mentioned in our response dated February 27, 2015, your installment loan had a ten (10) day grace periodHowever, the grace period does not change your payment due dateThis grace period only relates to the charging of a late feeYou entered into a loan modification agreement in December 2013. We have provided you a copy of the loan modification agreement in our December 22, response. This agreement states that the loan would revert back to your original payment and interest rate if you became two (2) or more payments past dueWhen the Bank did not receive a payment between July 16, and September 5, 2014, your loan did fall two (2) payments past due. As part of the loan modification, the Bank agreed to reduce the principal balance on your installment loan by $2,On August 29, 2014, this amount was correctly added back to the principal balance owed on your installment loanIn error, the $2,was also charged off that same dayAs stated on the enclosed loan modification agreement, the balance should have been added to the principal balance of your installment loan and not charged off. Upon further review we have determined the information provided to the credit reporting agencies was not correctWe have submitted a request to remove the charge off from your credit reportingYou will receive notice of this update under separate cover from our Operations DepartmentPlease allow approximately thirty (30) days for the credit bureau agencies to update their reportingWe have submitted an updated to all three (3) credit bureaus to remove the negative information. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### I hope this correspondence cleared up any outstanding questions you had related to this issueIf I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Prior Responses (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I filed a complaint with Revdex.com on September against Fifth Third Bank Since January I have been contacted with *** Collection Agency and made three dispute against Fifth Third Bank and Fifth Third Bank private collection Agency *** *** ***.to change my credit report status from foreclosure to Bankruptcy and erase my account from Fifth Third Bank to zero balanceSupposedly I received a letter from MrP(Office of the President) from Fifth Third Bank on October telling me this: "We have completed our review of the information reporting on your credit report for your mortgage loanOur review determined that the information provided to the credit reporting agencies is incorrect.Please be assured we have submitted an update to all credit bureaus to correctly report the account as being included in your chapter Bankruptcy discharged on October 29, 2013, with zero balance owedEnclosed is is a copy of the credit bureau correction letter we submitted on your behalf." I have to report that was a lie because MrPdoes not call *** to provide that informationWhen I checked my credit report again via online and by mail on February and April 2016, still showing up foreclosure with balance of $146,and Missed Payments instead bankruptcy with zero balanceI have been calling MrPfrom Fifth Third Bank on April 5,12,& and MrPapologized on 04/05/why my account was not changed, he will find out so I gave him extra daysOn 04/12/he reported to me because I had a bankruptcy and was not included in the list of creditorsI informed him, that I included 5/Bank and also for bankruptcy is not necessary to be includedMrPtold me that he will find outFinally I called on 04/15/about my account& Mr.Pinformed me that my foreclosure was on May 22,with zero balance when I filed bankruptcy on July 7, so they cannot change the reason from foreclosure to bankruptcy.I said is illegal. Desired Outcome: Correction the status of my credit report to Bankruptcy with zero balance and maintain that reason in my credit report for the period of time that is allow per law (to years)Also I want to Revdex.com inform and supervise Fifth Third Bank that foreclosure occurred May 22,prior to Bankruptcy filing date 07/07/and discharge 10/29/By law all debts prior from Bankruptcy filing date must to be to write off or close with zero balance
Regards,
*** ***

*** ** *** *** *** *** *** *** *** Date: September 9, 2015 Account: *** Regarding Your Mother’s Savings Account Dear *** ** ***: We received a copy of the complaint filed with the Revdex.com regarding the level of service you
received at our Wilmington Banking Center when you attempted to close your mother’s savings accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept our sincere condolences for your loss. Your comments expressing less than quality service are very concerningPlease be assured that we take your feedback very seriously and the relevant parties have been contacted to express your dissatisfaction with the service you receivedOur Banking Center managers strive to provide professional and accurate service to each and every customer they assist throughout the dayI am sorry if your experience at the Wilmington Banking Center did not meet the same high standard and we do not expect this will be your experience in the future. We have confirmed that your mother’s saving account ending in *** has been closed out, per your requestI apologize that the account was not closed after your initial requestThe account was closed with a zero balance on September 8, I hope this letter addresses all of your concerns and you are satisfied with the resolution. Thank you for your patience while we resolved this matterYou are a valued customer and we look forward to servicing your financial needs in the futureIf I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., EST. Sincerely, Lisa S. Consumer Resolution Specialist Office of the President Pc: Revdex.com

*** ** *** *** *** *** ** *** ** *** Date: March 29, 2018 Account: *** Regarding Your Vehicle Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your account
We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. Since your request to change your name on your vehicle title was not completed per your request, the $fee that you paid to ** *** *** was refunded on March 15, The refund was sent to the account that you used to pay the $feeTo have your name changed on the vehicle title, you will need to sign and return the enclosed copy of the DOR - Motor Vehicle Title/Tag ApplicationPlease also be sure to print your driver’s license number on the formSince the Department of Motor Vehicle (DMV) charges an $fee to process the request, please include an $check with the signed formThe check should be made payable to the State of *** DOR/Motor Vehicle DivisionPlease return the original signed form and the $check directly to the attention of Fifth Third Bank employee Sandra KirkseyMsKirksey’s contact information is below: Fifth Third Bank Attn: Sandra K.MD: 1MOB1S Kingsley Drive Cincinnati OH 45227 Telephone: ###-###-#### Email: *** When MsKreceives the original signed form and the $check from you, she will send the check and the signed form to the *** DMV to have your name changed on the vehicle title. If you have any additional questions or concerns, please contact MsKdirectly at the email address or at the telephone number provided in this letterIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Enclosure: DOR - Motor Vehicle Title/Tag Application Form

*** **
*** *** *** ** *** ** *** Date: June 22, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. Thank you for taking the time to speak with me on June 16, 2017, regarding this matterAs we discussed, the $check deposited to the checking account ending in *** on June 5, 2017, was returned as unpaid on June 8, 2017, due to an unusable imageThe Bank scans check deposits and makes an electronic image, which is then sent to the paying bank to obtain the fundsThe paying bank rejected the check because the image was cut off on the bottom portion where the paying routing number and account number is listedThe Bank scanned the original check in a manner that caused the numbers at the bottom of the check to be cut offAs a result, the banking center advised you would need to obtain a new check to be depositedI am very sorry for the distress and inconvenience this caused you. Per our conversation, Lee F., Bancorp Resolution Manager, was able to locate the original check that you deposited in the Bank’s vaultThe check was re-submitted for depositI confirmed the $was credited to your checking account on June 16, I also verified that the $returned deposit fee assessed on June 8, 2017, for this check deposit was waived on June 14, There were no overdrafts that occurred as a result of this matter. *** ***, you and your wife are valued customers and we appreciate your continued patronage of more than fourteen (14) yearsWe appreciate that you brought this matter to our attention so that we could have the opportunity to rectify the errorWe look forward to continuing to serve your financial needs in the future. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but I would still not choose to do business with or recommend this bank if I had my choice in the matter, as I’ve still never dealt with any bank that has this many difficulties, miscommunication between departments, and lack of ease in simply making mortgage payment.
Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: August 10, 2017 Regarding Your Credit Bureau Inquiry Dear *** ***: We received a copy of your follow up complaint filed with the Revdex.com (Revdex.com) regarding an inquiry on your credit reportWe appreciate the additional time you have taken to express your thoughts and concerns in this matter. On behalf of the Bank, I apologize for any concern or frustration this situation may have caused youHowever, we stand by our previous correspondence dated August 4, Our position on this matter has not changedPlease be advised that Fifth Third Bank receives a copy of the signed application for credit only if the application is approved and the applicant books the loan with usThe dealership involved will then send the signed application to us for our records. Because the application in question was denied, we were not provided with a copy of the signed application. We can submit a request to the credit reporting agencies to remove the inquiry if the dealership provides us with a letter documenting their errorThe dealership representative can send the requested letter to the following address: Fifth Third Bank Office of the President Attn: Shawna HKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, this signed documentation can be faxed to my attention at ###-###-####If you would like to contact the credit reporting agencies directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We appreciate your patience while we researched this matter and apologize for any inconvenience you may have experiencedIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The company has failed to address my concernsI will reiterate the points of contention:
Your collection agency falsely cited the amount owed, and demanded that additional monies be paid that were not requiredthis agency is obviously contracted to you and the bank is therefore in some way responsible for their actionsWhat is the bank doing to correct this?
I too am in a business of trying to get invoices paid on time, my company calls and explains the issue with the client and often gets prompt payment in a manner that is friendly and open dialogueAlthough I have paid religiously you have failed to respond in a friendly and open environment, rather you have secured a collection agency even for those people who pay their billsYou have stated this is company policyI find this alarming that you should send the dogs after people who pay you based on their salary cycleA simple phone call to understand would be sufficient
Collections agencies often injure credit ratings without knowledge of the person involved and with discussion of the issues at handI will need to know that this has not been done
Most of these issues can be completed with a call from the bank to let me know how this will be addressedIF there has been any damages to the bank please site them and I will be sure to response, otherwise I will not be paying the late fees, unless I receive a call to discuss this matter
Unless the bank has forgotten how to show some respect for the client, I will be eagerly awaiting your callPlease come with information on how you will be changing your policies or how the collection agency was reprimanded for providing information DO NOT give me your BS about late fees, it is irrelevant to the discussion about policy
Regards,
*** ***

*** ***, *** *** complaint # *** We have already provided two written response to this customer regarding his complaintThis additional rebuttal does not provide any additional information.We stand by our previous responses and consider this issue closed. Thank you, Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH 45263** *** ** *** *** ***