PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The bank contacted me next day and expressed concern for the experience I hadThey mentioned that they will take necessary steps to use this as a coaching opportunity for the employee involvedDebbie C., the manager of the employee in question, was very understanding of the situation and helped with changing my opinion of the bank going forwardShe was professional and courteous
Regards,
*** ***

*** *** *** *** *** *** *** *** ** *** Date: March 26, 2018 Account: *** Regarding Your Mortgage Loan Dear *** *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received when you previously contacted the Bank concerning your mortgage loanPlease be assured Fifth Third Bank takes these matters very seriously, and we strive to provide an exceptional experience to our customersAfter receiving your letter, I forwarded your concerns to the relevant parties at the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. However, I cannot inform you of any specific internal actions that might be taken. As your complaint letter indicates that you are already aware, when your mortgage loan was previously reviewed, it was determined that FHA mortgage insurance premiums (MIP) could not be cancelled because the loan to value ratio was 88.07%In addition to being current on the loan payments for the prior twelve (12) months, FHA requires MIP to be paid for at least five (5) years and to have a loan to value ratio of 78% or lowerThe loan was opened in August of 2012. Although MIP had been maintained for at least five (5) years, the loan to value was not 78% or lowerThis is why MIP could not be cancelledOn September 28, 20127, a letter was sent explaining that MIP could not be cancelled at that timeA copy of the letter dated September 28, 2017, is enclosed for your review and convenience. In calculating that loan to value for the purpose of determining if MIP can be cancelled, the lesser of either the initial sales price or the appraised value of the property at loan origination is usedSpecific to your loan, the appraised value of the property at loan origination was $206,and the initial sales price was $200,Therefore, in calculating the loan to value for the purpose of determining if MIP could be cancelled, the initial sales price was used. The loan to value ratio for the purpose of determining if MIP could be cancelled, which was 86.3%, was determined by dividing the principal balance of the loan at the time of the request, $176,154.45, minus the upfront mortgage insurance premium paid at loan closing of $3,377.50, which is $172,776.95, by the initial sales price of the property at loan origination of $200,Since the loan to value was greater than 78%, MIP could not be cancelled. Even if there had been sufficient evidence that the value of the property had increased from when the loan was originated, such evidence could not have been used to determine if MIP could have been cancelledThis is because the loan to value for the purpose of determining if MIP can be cancelled is only determined by the initial sales price at loan originationIt should also be noted that the conditions to be satisfied for MIP to be cancelled are not conditions required by the BankRather, the requirements are determined by FHA. I have enclosed a copy of the disclosure that was provided to you at loan closing in August of 2012, which is called the Informed Consumer Choice Disclosure NoticeThis disclosure outlines the requirements for removing MIP. When there is a credit balance in the escrow account when a mortgage loan is paid in full and closed, a check for the credit balance is mailed ten (10) calendar days after the mortgage loan is paid in full and closedOn February 12, 2018, we received payoff funds totaling $175,Your mortgage loan was paid in full and closed at that timeWhen the loan was paid in full and closed, there was a credit balance in the escrow account of $4,On February 22, 2018, Fifth Third Bank Official Check number *** for $4,was sentThe check was negotiated by you on March 6, A copy of the check is enclosed. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Letter Dated September 28, 2017 Informed Consumer Choice Disclosure Notice Check Copy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I think you guys are missing the point of my complaintI'm complaining because I'm being limited to scheduling only four paymentsAlso, if I can schedule pay bills to outside organizations thru your web site, why can't I automate paying my cc account? There has to be a way to set this up
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: February 28, 2016 Account: *** Regarding your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding
your installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterThank you for taking the time to speak with me on February 23, 2017. Your comments expressing less than quality service are very concerningOn behalf of the Bank, I would like to offer my sincere apologies for any inconvenience this matter may have caused youPlease be assured that we have researched this matter thoroughly, and we have passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On November 7, 2016, you agreed to a seventy-five (75) month installment loan with a principal balance of $44,and a maturity date of April 5, Your payment of $is due on the fifth (5th) of every monthEnclosed please find a copy of your installment loan security agreement which details the terms of the loanPlease note that your installment loan is a simple interest loan, with interest accruing daily on unpaid principalWhen we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last paymentThen we apply the remaining funds to the unpaid principal balanceYour payment habits affect the amount of interest you pay over the life of your loanIf payments are not made according to the schedule in your installment loan note, then you may pay more in interest over the life of your loanBecause less of your payments were applied to the principal balance, there may be a larger final payment due to the additional accrued interest. Please find enclosed a copy of the Agreement to Furnish Insurance Policy dated November 7, As stated on this document, you agreed to furnish the Bank with a copy of your insurance policy within ten (10) daysThe Bank did not receive proof of insurance; therefore, the Bank purchased an insurance policy for your vehicleAs we discussed on February 23, 2017, the Bank contacted your insurance provider and obtained proof of your vehicle insuranceOur research determined the delay was a result of your insurance provider listing GMC as the lien holder and not Fifth Third BankPlease use this letter as verification that the force placed insurance policy has been cancelled. As of February 25, 2017, the Bank has not received your payment due February 5, Your installment loan has a fifteen (15) day grace periodPlease note that the grace period does not change your due date; however, the grace period does allow you fifteen (15) days to make your installment loan payment without any fees being assessed to your installment loanOn February 20, 2017, a $late charge was assessed to your installment loan. Including the late charge, a payment of $is due on your installment loanIf you have mailed this payment, your next payment of $is due on March 5, 2017. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Security Agreement, Agreement to Furnish Insurance

Dear *** ***:We received a copy of your complaint filed with the Revdex.com, concerning the Private Mortgage Insurance (PMI) cancellation request submitted for your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter.Your
comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe strive to provide professional and accurate service to our customers, and we regret if that has not been your experience.The monthly payment amount for your mortgage loan is $1,On July 2, 2015, a payment of $16,posted to your accountSince this payment was more than your payment, we applied these funds towards an unapplied balance on your mortgage loan.On July 3, 2015, we reviewed your mortgage loan in order to process your PMI cancellation requestSince the payment noted above was posted to your account as unapplied funds, your principal balance remained unchanged at $112,Therefore, a letter denying your PMI cancellation request was mailed on July 6, to the address on file.In addition, the unapplied funds balance of $16,was debited and reapplied to your mortgage loan as a principal only payment on July 6, 2015, with an effective date of July 1, As a result, the new principal balance on your account was $95,727.44.We understand your frustration and sympathize with the difficulties you have encountered regarding your mortgage loanDue to your complaint, we reviewed your account and the PMI was removed on July 15, Therefore, your new monthly mortgage payment is $1,In addition, your Auto BillPayer withdrawal will automatically updated to reflect the new amount due on August 1, 2015.*** ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, a.mto p.m., ET.Sincerely,Danielle S.Consumer Resolution Specialist Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

*** ** ***
*** *** *** ***
*** ** *** Date: December 4, 2015 Account: *** Regarding Your Platinum *** Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com)
regarding your Platinum *** accountWe appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On November 13, 2015, you sent a message to the Bank using the Message Center via our website at 53.comIn your message to the Bank, you stated that you did not recognize the $transaction dated November 3, 2015, with a reference number of ***We sent a message back to you using the Message Center the next business day on November 16, 2015. In our message to you, we explained that the transaction was for the merchant *** *** * *** and that the company is listed under the merchant category of “***, *** *** *** *** *** ***.” We also advised in our message that if you needed to dispute the transaction, to call our Dispute Department at ###-###-####Please be advised that messages sent to customers via the Message Center are available only by logging into Online Banking via our website at 53.comOnce you have logged in, you can click the link near the top of the screen that says “Messages.” The messages are not sent to the customer’s email address. We reviewed our systems and determined that you did not contact the Dispute Department regarding the transactionsAdditionally, we were unable to locate any telephone calls to the Customer Service Department regarding your accountPlease contact our Dispute Department at ###-###-#### regarding the transaction in questionThe Dispute Department is available to assist you Monday through Friday from a.mto p.m., ET, and on Saturday from 8:a.mto p.m., ETA Dispute Department representative may be able to help you recognize the transactionHowever, if you determine that the transaction was unauthorized and is fraudulent, then the Dispute Department representative can dispute the transaction for you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T. Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** Date: February 9, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ***: We received your follow up complaint filed with the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your thoughts and concernsThank you for taking the time to speak with me today regarding your mortgage loan payments. Your comments expressing less than quality customer service are very concerningAt Fifth Third Bank we are continuously evaluating the service we are able to provide to our customersWe sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to usFeedback like yours helps us identify problems and improve the level of service we provide to our customersPlease be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. In researching your concerns, we found that the state of *** has yet to process the title transfer for your vehicleAs we discussed in our telephone conversation on February 9, 2016, you visited the dealership yesterday and you were able to obtain your vehicle registrationBased on our conversation, you are going to contact the dealership regarding the title transfer. On February 8, 2016, the collateral department processed a title inquiry on the State of *** websiteThe vehicle is still reporting under the previous ownerThe Bank has not received the car title from the *** Department of RevenueAs we discussed, we suggest you contact the *** ***l *** dealership to inquire about the delays in transferring your title. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matterYou are a valued customer and we hope you will allow us to serve your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick Sucher Office of the President PC: Revdex.com

*** *** ** ** *** *** *** *** *** ** *** Date: June 25, Account: *** Regarding Your Business Debit *** and Checking Account Dear *** ***: We received a copy of your complaint recently filed with the Revdex.comWe
appreciate the time you have taken to document your thoughts and concerns regarding this matterThe dispute you reference in this complaint with the Revdex.com is for a charge in the amount of $1,The purchase was made with a company called *** on April 15, You filed a dispute for this purchase on May 14, 2015, and the case number is ***The dispute is also a merchandise based dispute and can take up to days for our dispute Department to conduct their investigation and make a final decisionShould their research support your dispute, final credit will be issued to your accountHowever, if their research does not support your dispute, they will notify you by mailIf you have any questions or additional concerns while our Dispute Department conducts their investigation, you may contact *** *** ***, Disputes Servicing Specialist, at ###-###-####We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, *** *** Office of the PresidentPc: Revdex.com

Fifth Third Bank said that there was nothing they are willing to do to resolve the matter even though it was their ATM that stole my money they are claiming that there is nothing they are willing to doAnd and according to them by federal law there's nothing they have to do I can just chalk it up as a $loss is what they told me plus fees that they charged me for money that they did not give me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please find below a copy of the written response and (most of the) enclosures being mailed to the customerI couldn't attach the files for the last two (2) credit cards due to attachment size restrictionsThank you.*** *** *** ** *** *** *** * ***, **
*** Date: January 24, 2017 Savings Account: *** Savings Account: *** Credit Card Account: *** Credit Card Account: *** Credit Card Account: *** Regarding Your Debt Validation Request Dear *** ***: Fifth Third Bank has received copies of the complaints you submitted to the Revdex.com and the Consumer Financial Protection Bureau regarding these accountsWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We have completed our review of the payment history reporting on your credit report for these accounts and determined that it is accurateSpecifically, on January 14, 2015, an application for a Secured *** credit card was submitted to the BankThe application was approved, and the account ending in *** was openedThe credit card account was secured by funds held in the savings account ending in ***The credit card was reported lost or stolen on May 19, It was closed and replaced by the credit card ending in ***This account was revoked due to non-payment on March 29, 2016, and funds from the savings account were transferred to pay the account in fullThe savings account ending in *** was closed at a zero (0) balance on June 22, 2016. On June 17, 2015, another application for a Secured *** credit card was submitted to the BankThe application was approved, and the account ending in *** was openedThe credit card account was secured by funds held in the savings account ending in ***Funds from the savings account ending in *** were transferred to pay the account on April 13, After the payment of $2,posted, there was a remaining balance on the card of $The credit card balance was charged off on December 30, The savings account ending in *** was closed at a zero (0) on July 21, 2016. To satisfy your request for validation of these accounts, I have enclosed copies of the credit card and savings account statementsOur research did not find any prior disputes for these accountsBecause you stated that these accounts are not yours, a case was opened with our Dispute Resolutions DepartmentThe case number is ***. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for the investigation to be completedFinal written confirmation will be sent to you from the Disputes Resolutions Department upon completion of the investigationIn addition, the Bank will submit any necessary updates to the credit bureau reporting agenciesIf you would like to contact our Dispute Resolution Department, they can be reached at ###-###-####, Monday through Friday, a.mto p.m., and Saturday 8:a.mto 5 p.m., ET. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We strive to provide professional and accurate service to our customers and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com; Consumer Financial Protection Bureau Enclosures: Statements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
first of all the *** branch knew my mother had altzhiemers and would help her out from time to timeI was on there then as her power of attorney but when I found out they were charging her money for a closed account all of a sudden they can't give me any answers my mother doesn't remember revoking my power of attorney and on 10/14/I get a letter telling me per my request they are sending the bills back to the nursing home and neither my mother nor I authorized itthis stinks of the way the bank did with minorities with the car loans and I 'm wondering how many more senior citizens are they doing this to
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: January 27, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your checking
accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of day cut-off time and subject to our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits, including checks and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits are pre-authorized by us at the time of card use and appear in your account as pending items until they are postedOther debits such as checks and electronic bill payments are not pre-authorized by us and do not include a timestampTherefore, these items will not appear as pending during the day because they are collected during overnight processingThese transactions will post to the statement for the business day they were presented for payment from Fifth Third Bank, the day the payments were authorized by you to be paidI have enclosed a copy of our current Rules and Regulations for your reviewPages eleven (11) and twelve (12) provide additional information regarding our transaction posting order. On January 13, 2017, the beginning balance in your checking account was $Two (2) web-initiated electronic payments totaling $posted in your accountYour account ended that business day’s overnight processing with a negative balance of ($6.86)Due to insufficient funds for one (1) of the web-initiated payments, we assessed one (1) overdraft fee of $to your account the following business dayPlease note that the web-initiated payments are not time-stamped transactions, so they would not have shown as pending in your account on January 13, 2017, prior to processing at the end of the business day. On January 17, 2017, your beginning day balance was negative ($6.86)Two (2) ATM deposits totaling $posted to your account, four (4) web-initiated payments totaling $42.77, and the overdraft fee of $from the previous business day posted to your accountPlease note that because the overdraft fee was assessed for the previous business day, any deposits made into your account would not have prevented the overdraft fee being assessed to your accountNo additional overdraft fees were assessed for the transactions that posted on that dayYour account had a negative ending balance of ($33.63)On January 18, 2017, an ATM deposit of $brought your account to a positive balanceI have enclosed copies of the overdraft notices we sent to you for your convenience. For your convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides information regarding the fees assessed to your account, Overdraft Protection options, and Overdraft Coverage optionsOur records also show that you declined Overdraft Coverage for ATM and everyday debit card transactions on November 18, This means that if you attempt to authorize your debit card beyond the available balance in your account, your card will be declinedYou have the ability to change your Overdraft Coverage preferences for ATM and everyday debit card transactions by changing your preferences online at 53.com, at any Fifth Third Bank banking center, or by calling customer service at ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:30 a.mto p.m., ET. Please keep in mind that declining Overdraft Coverage does not affect other types of transactions, such as checks, ACH (Automated Clearing House), and bill paymentsIf you would like the Bank to decline these types of transactions if there are insufficient funds, the item will be returned as unpaid and your account will be assessed a $return feePlease contact customer service or visit any Fifth Third Bank banking center if you would like to update your overdraft preferences. Thank you for your patience while we researched this matter for youWe value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Overdraft Notices, Overdraft Solutions Document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I received a letter from a woman named Sarah from the company stating that it is their policy to withhold deposits made and that they can be held up to days(Mine was held from 7/20/to 8/1/which is days)She did not address the fact that the sales guy Anthony at the bank totally lied about everything to us just to get me to sign up and they are promoting and advertisingShe apologized but basically said there was nothing she could doI have received my money finally on the 1st of August, days after I deposited it, but I am still dealing with all of the problems and all of the debt that arose from having my money withheld at fifth third in the first placeThey would not address the problems my boyfriend had with being lied to about his credit card and about his bank fees for his car loan and said I must file a separate complaint just to get it addressedWe will be doing so, but it is ridiculous the amount of work we have to go through to speak with someoneMy money is going to be deposited directly from my work's bank, so I will be interested to see how they decide to mess with my account this time. Anthony, the sales rep at the location said I would receive a $sign on bonus for signing up as well, but I doubt I will see that, seeing as him and the bank manager were talking about signing another lady up and it not going through because the code or something didn't work. It's just crazy how corrupt this bank is and how they can do all of this.I wanted to close my accounts, but when I spoke with a woman on the phone named Danielle through their customer service, she was rude and could not give me the district manager's name or number of the location I was at and said I could talk to "a supervisor" but it "could be anyone" and that there wasn't one person in chargeI refuse to work with the *** location or their staff anymore after all of this, so I might go in to another fifth third and see if I can close my accounts and talk with the district manager that wayI will be calling back Sarah sometime this week to find out what to do about my boyfriend's accountI am angry and frustrated I opened an account with this bankMy boyfriend has been with them for years, but never had any problems because he never opened any new accounts or dealt with their sales team like AnthonyI don't know if it is just the *** location that is corrupt and I've just had a couple bad experiences, or if Fifth Third Bank as a whole is corrupt
Regards,
*** ***

Revdex.com: I would like to say that I am apalled at the way I have been treated as a Fifth Third Bank customer and the way I was treated by MsElizabeth D*** as I would like to ask that the call be pulled and listened to by MsD***, supervisorsI never expected someone in her position to treat me the way she did not only by being condescending but lying to me on a number of occasions with no regard for policy as it relates to her employerMsD*** on several occasions made statements which are completely contradictory to Fifth Third Banks rules and regulations as well as stating simply she will not be crediting my account the amount I am owed by *** *** *** for no reason other than I have filed a complaint concerning this matter with the Revdex.com and the *** *** *** ***As I stated to MsD***, who treated this matter in our conversation not only condescendingly but acted very much as though she did not want to be bothered with this matter and had better things to do, that as it relates to the *** ***, *** I have filed a complaint with both the Revdex.com and the *** *** *** Consumer Fraud Department which they have chosen not to respond to and was closed in my favor as it relates to my concern with the Revdex.com, they have fraudulently over billed my debit card with Fifth Third Bank as that is money that was owed to me by the *** *** motel which MsD*** stated she cannot credit my account that they owe to me because Fifth Third Bank does not involve itself in motel disputes which is an outright lie by MsD*** as Fifth Third Bank does as my account has been credited previously by their bank as it relates to a dispute I had with the *** *** *** just two months previous who in turn also have not responded to my complaint against them with the Revdex.com as well and has also been closed in my favorIn my conversation with MsD***, which I am asking for her supervisors to pull the call and listen to our conversation, please, she also stated to me that Fifth Third Bank does not provide credit to their customers concerning fraudulent transactions as it relates to restaurants as well which again is another lie stated to me by, MsD***It appears from my conversation with MsElizabeth D***, Fifth Third Bank encourages its staff to lie to their customers as long as it benefits their bank as well as treating customers disrespectfully and subjectively if they address their concern(s) with the Revdex.com as it is obvious my account would be credited appropriately just like it was by Fifth Third Bank as it relates to the fraudulent transaction that occurred recently with the *** *** *** and are refusing to do so concerning my transaction with the *** *** *** as it is the same exact set of circumstancesI feel it is terrible for a bank such as Fifth Third or any other thrift institution to treat someone this way espescially someone who is legally disabled and in a wheel chair.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have only been in contact with me bc I keep calling themI’ve been waiting now a week for a call back regarding the location of the wireI see that they marked the placement for a line, howerever they have placed a mark next to my water pump, I’m on well water and do not find it suitable to do on or next to a well pumpAlso this doesn’t address the issue of them constantly changing dates without notifying me and the fact I have had very poor internet service for the past yrs.
Regards,
*** ***

*** ***, We have provided three written responses to *** *** explaining that we are willing to consider a refund of the insurance policy that was purchased on his behalf by the Bank, but we will just need a copy of the Declaration Page showing that he had comprehensive coverage. I have provided my department’s direct fax number to him and his insurance agent multiple timesWe have not received anything faxed from him or his agent. We stand by our previous responsesWe will need a copy of the declaration page showing comprehensive coverage and we will consider issuing a refund. Thank you, *** ***| Fifth Third Bank Customer Care Specialist II| Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH

Yes they won't work with me on payment plan They want whole amount or disconnect meI'm hoping too at least get late fee knocked off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Customer called 7/25/to advise Revdex.com that his complaint is resolved. Regards,
* ***

*** *** *** *** *** *** ** *** Date: February 10, 2016 Account: *** Regarding Your Mortgage Account Dear *** ***: We received a copy of the complaint filed with the Revdex.com concerning your Fifth Third Bank
MortgageThank you for the time you have taken to document thoughts and concerns regarding this matter. We appreciate the opportunity to respond to you regarding your requests related to your mortgage loanWe have confirmed that a claim is currently in process with *** Insurance Company and we hope to have a decision back from them very soonPlease understand that the decision related to this claim is uncertain and this is not a release of the liability of the debtAs the co-signer of the loan, you are still responsible for the balance owed on your mortgage loan. Please be assured that we make every effort to offer financial assistance options to all of our eligible customers and we sympathize with the difficulties that you have encounteredIf you would like to apply for financial assistance, I have enclosed the paperwork you will need to complete in order for us to consider any possible assistance optionsYou may mail the completed application along with any supporting documentation to my attention at: Fifth Third Bank Office of the President Attn: Lisa S. Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, you can fax this documentation to my attention: ###-###-####After sending the completed paperwork, please ensure that you contact our Homeowners Assistance Group for an available specialist at ###-###-####, option 2, Monday thru Friday from 8:AM until 7:00 PM EST (Eastern Standard Time) or Saturday and Sunday from 8:AM until 5:PM EST (Eastern Standard Time). Thank you for your patience while waiting for a responseWe value your business and we hope you will continue using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: Uniform Borrower Assistance Form, *** form