Sign in

PROCORPSA

Sharing is caring! Have something to share about PROCORPSA? Use RevDex to write a review
Reviews PROCORPSA

PROCORPSA Reviews (2444)

[redacted] 
[redacted] 
[redacted] Date: March 31, 2016 Account: [redacted] Regarding Your Access 360 Prepaid Debit Card Dear [redacted]: We received a copy of the letter you sent to the Revdex.com concerning your Access...

360 card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. The Access 360 Prepaid Debit Card has a monthly fee of $4.00 associated with it. This fee is waived for Fifth Third Bank checking account customers. This fee is also waived if $500.00 or more is deposited onto the card in any monthly period. According to our records, your Fifth Third Bank checking account was closed on February 2, 2016. Additionally, after the checking account was closed, we did not receive a deposit of $500.00 or more onto your Access 360 card. This is why the account was assessed the monthly service charge of $4.00. According to our records, we did not receive a previous request from you to close the account. This is why the account had not been previously closed, even though you had stopped using the card and there was a zero (0) balance on the card. In the interest of customer service, on March 24, 2016, I reversed the $4.00 monthly service charge on your Access 360 card. On March 29, 2016, I closed the account per your request. Also per your request for a telephone call once the fee had been reversed and the account had been closed, I called you on March 30, 2016, and left a voice mail message for you informing you that the account is now closed with a zero (0) balance owed. [redacted], we strive to provide professional and accurate service to our customers, and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com

They need to email me or contact me on [redacted] to how we prevent these service charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for all of your assistance.
Sincerely,
[redacted]

[redacted] Date: March 14, 2018 Account: [redacted] Regarding Your [redacted] Credit Card Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. However, the Bank stands by the response conveyed to you in our previous letter dated March 5, 2018. Our position on this matter has not changed. I have enclosed a copy of that letter for your convenience. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President Enclosure: Previous Response

[redacted] Date: April 21, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your Revdex.com complaint, regarding the Stand Up to Cancer promotion...

for your checking account ending in [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality service are very concerning and we regret the difficulties you experienced. Please be assured we have researched this matter fully, and passed on your concerns to the [redacted] Banking Center. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. The [redacted] Banking Center confirmed that you were provided the disclosures for the Stand Up to Cancer promotion, and that Kimberly W. called you on September 4, 2015, September 18, 2015, October 2, 2015, and on November 4, 2015, to remind you of the cash bonus requirements. Since the online bill payments were not completed in a timely manner, your account did not qualify for the Stand Up to Cancer cash bonus. It is our understanding that Ms. W. informed you that your account did not qualify for the Stand Up to Cancer cash bonus. However, she agreed to research any possible exceptions in order for you to receive the cash bonus. On April 4, 2016, you were informed by the Financial Center Manager that there was no exception for the Stand Up to Cancer cash bonus and your account would not be credited. We have confirmed that the [redacted] Banking Center followed proper procedures and guidelines concerning your checking account. Therefore, we are not willing to credit your account $150.00 for the Stand Up to Cancer cash bonus. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

We have already responded to this customer twice regarding this same issue.This additional rebuttal does not provide any additional information, so we stand by our previous two responses to this customer.Thank you,Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263P: ###-###-#### F: ###-###-#### email: [redacted]

[redacted] [redacted] [redacted] Date: February 16, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I appreciate the time you have taken to speak with me regarding this matter. As we discussed, the website information in question is related to the transfer you completed online at 53.com. Online transfers between your Fifth Third Bank checking and savings accounts have a cutoff time of 9 p.m., ET, on business days. Transfers completed on the weekend or Federal Holidays are counted for the next business day. This cut-off time is listed in the enclosed Rules and Regulations for the account. It is also displayed on the website at the time you are completing the transfer. On February 7, 2017, at 10:23 p.m., you transferred $919.08 from your savings account ending in [redacted] to your checking account ending in [redacted]. Because the transfer was completed after the cut off time, the funds were not available for use even though you could see the transfer completed. Because the funds were not available, the money could not be used to cover transactions that posted to your account on February 7, 2017. The funds became available for use on February 8, 2017. Your checking account was overdrawn on February 7, 2017, with an ending balance of negative ($919.08). However, because you had overdraft protection, you were not charged any overdraft fees. One (1) overdraft protection transfer fee of $12.00 was assessed the next business day. Enclosed is a copy of the overdraft notice we issued. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice, Rules and Regulations

[redacted] Date: August 17, 2016 Account: [redacted] Regarding Your Fifth Third Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your...

mortgage loan payments. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On March 2, 2016, the Bank sent you a letter titled Important Information Regarding Your HAMP Modified Loan; Action Required. I have enclosed a copy of the letter for your review. This letter informed you of your eligibility for a $5,000.00 incentive payment, which would be applied directly to your loan’s principal balance. In addition, you were provided the opportunity to re-amortize the mortgage loan. On July 15, 2016, you chose to have your loan re-amortized. On June 10, 2016, the Bank sent your monthly mortgage statement to the address above. This statement indicated your monthly payment of $1,097.90 was due by July 1, 2016. I have enclosed a copy of the June 10, 2016, statement for your review. Because you had not accepted the Bank’s offer to re-amortize your mortgage loan prior to July 1, 2016, you were required to make the regular payment of $1,097.90 within the fifteen (15) day grace period. On July 15, 2016, you chose to have your loan re-amortized. Effective July 1, 2016, your monthly principal and interest payment was lowered to $832.30. It should be noted that this payment does not include your monthly escrow payment. I have enclosed a copy of your modification agreement signed on June 23, 2010. Please note section four (4) item C, which states that you also agree to the following: “To comply, except to the extent that they are modified by this Agreement, with all covenants, agreements, and requirements of Loan Documents including my agreement to make all payments of taxes, insurance premiums, assessments, Escrow items, impounds, and all other payments, the amount of which may change periodically over the term of my Loan.” Our review of your mortgage loan payment history determined your payment of $832.41 on July 1, 2016, did not satisfy your full monthly mortgage payment due July 1, 2016. For this reason, the Bank received and posted this payment to an unapplied state. The full mortgage payment due July 1, 2016, was $1,097.90. This payment included your $878.83 principal and interest payment and your $219.07 escrow payment. On August 4, 2016, the Bank received and posted the remaining payment of $219.07. This payment added to the $832.41 payment made on July 1, 2016 satisfied the payment due July 1, 2016; however, this payment was more than thirty (30) days delinquent. This payment was correctly reported to the credit reporting agencies as thirty (30) days late. Please note that the Bank did properly inform you of the correct mortgage loan payment due July 1, 2016. In the interest of customer service however, the Bank has contacted the credit reporting agencies to remove the late mark for July 2016. Please allow the credit reporting agencies thirty (30) days to update the reporting. You will receive a letter from our operations department under separate cover informing you of this update. If you apply for credit within the next thirty (30) days, please use this letter as proof that Fifth Third is correcting the negative reporting. We have confirmed your next mortgage payment of $1,051.48 is due on September 1, 2016. Thank you for your patience while we researched this matter for you. We do regret any inconvenience or frustration this issue may have caused you. Please be assured, you are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S[redacted] Office of the President PC: Revdex.com Enclosures: HAMP letter, Modification Agreement, June 10, 2016, mortgage statement

[redacted] [redacted] [redacted] Date: December 2, 2015 Account: [redacted] Regarding Your Checks Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding the checks for your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Our records show that a check order was placed for your Essential Checking account ending in [redacted] through Internet Banking at 53.com on November 4, 2015. However, since you have stated that you do not want, nor do you intend to use the checks, we waived the $23.99 check fee on November 25, 2015. The checks were shipped to the address above on November 5, 2015, and typically take seven (7) to ten (10) business days to arrive. Once you have received the checks, for your security please visit any Fifth Third Bank banking center to have the checks destroyed. If you have not received the checks by the time you receive this letter, please contact me at the number below and I will be happy to further assist you. Thank you for your patience while waiting for a response. You are a valued customer, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com

[redacted] Date: September 21, 2015 Account: [redacted] Regarding Your Lease Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your lease account....

We appreciate the time you have taken to document your thoughts and concerns. Your comments expressing less than quality customer service are very concerning. It was certainly not our intention to cause you any undue frustration and we sympathize with the difficulties you encountered. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns. We strive to provide professional and accurate information to our customers and we sympathize with the difficulties you encountered. On June 1, 2015, your lease account was invoiced $45.00 for an unpaid citation that was issued by the [redacted] on August 23, 2007. Your vehicle was still registered with the Fifth Third Leasing Company at that time. Your lease account was re-opened on June 3, 2015, and the $45.00 invoice was paid. A $30.00 processing fee was also charged to your lease account. Our records indicate that you received the bill for the amount owed on your lease account and on July 10, 2015, you contacted our Escalation Department. Our Lease Operations Group reviewed this matter and the decision was made to waive the amount owed on your lease account. Please be assured that all residual interest that was due on your account was also waived. Effective on September 16, 2015, your lease account was closed out completely with a zero balance owed. You will soon receive a statement that will show the lease account has been closed with a zero balance. I hope this letter addresses all of your concerns and you are satisfied with the resolution. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. Thank you for your feedback as it assists us in identifying problems and allows us to continuously improve the level of service we provide to our customers. If I could be of further assistance to you, please call me toll free at ###-###-#### or directly at ###-###-####. Sincerely, Lisa S. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[redacted]  FIFTH THIRD BANK Christopher S. Greg D. C. 5050 Kingsley Dr CINCINNATI OH 45227  December 8, 2016  RE: ACCOUNT # [redacted]  Sir/Madam:  On 12/07/2016 I received three letters from FIFTH THIRD BANK giving yourself permission to make automatic withdrawals from my joint checking account. These three letters were dated 11/28/2016. Enclosed please find these three letters, and my previous letter to FIFTH THIRD BANK.  I am writing to request that you immediately cancel these automatic withdrawals from my checking account. These charges are unauthorized. Although I had someone attempt to call and get your correct address and phone number, they were on the phone for an hour and a half and your customer service department was too incompetent to know who you were or your contact information. The Federal Reserve's rules governing pre-authorized transfers (p[redacted] of Regulation E) states the following: "Once a financial institution has been notified that the customer's authorization is no longer valid, it must block all future payments for the particular debit transmitted by the designated payee-originator." Federal law states banks cannot require you to repay a loan by automatic debit from your checking account as a condition for a loan. I would appreciate your immediate compliance with this federal law. Your customer service representative misrepresented activity on my installment loan  account, and forced me under duress into providing my bank account information for automatic withdrawals. According to my records my account with FIFTH THIRD BANK is current with an over payment. of $21.50. Please immediately correct your records. Should your bank threaten repossession, falsely repossess my vehicle, attempt to charge me for your wrongful removal of my vehicle during Thanksgiving holiday weekend, or attempt any other misconduct. I will not hesitate to seek le**l counsel. I consider this matter resolved. Please contact me if you have any further questions. Re**rds, [redacted] Sir/Madam:Enclosed please find copies of my previous two letters that were faxed, and mailed to you, along with 3 letters from you dated 4/28/2016 and 1 letter from you dated 12/03/2016.I am writing to request that you correct your records at once. as I have previously stated payment for December 2016 has already been paid, and my account is presently current with a surplus. Your company has failed to provide any details disputing this fact. Please correct your records at once.  It is unacceptable for Fifth Third Bank to continue disrupting my life in a ne**tive manner. Your company's errors have caused enough disruption not only in my financial affairs, but also my family's Christmas holiday season.Failure to correct your records and requesting additional funds above and beyond normal payment amount will be viewed as harassment. A**in, I consider my account current and this matter resolved.Merry Christmas!
Re**rds,
[redacted]

[redacted],We have decided not to respond to the customer because we have already addressed her concerns. Also, the customer does not have a new complaint and is not asking anything more from us at this time.Thanks,Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####Email: [redacted]

I would like to say Brandy W[redacted] is not helpful she keeps sending false information for me and to the Revdex.com BRANDY DID NOT SORT NOTHING OUT THE CREDIT PULL IS STILL ON MY CREDIT REPORT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11090958, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] We have responded to [redacted] twice on this matter. We have fully researched his concerns and already provided him with all the information related to his issue. His additional rebuttal did not provide any additional information. Therefore, we stand by our previous response and consider this issue closed. Thank you, Lisa S.  Fifth Third Bank Consumer Resolution Specialist| Office of the President[redacted]P: ###-###-####

Can you email the customer back and find out what the card # ends in and what address is associated with [redacted] please?  I’m unable to locate the customer with the information provided.
Thanks,
Heather W.
Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that this resolution is satisfactory to me.  Obviously, I won't be able to tell for three months.Please note that this is _after_ I've called 5/3 bank multiple times about their mailings, so I don't have much confidence.  Time will tell.Thanks for the great service you provide!
Regards,
[redacted]

[redacted] Date: September 15, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com concerning your mortgage loan. We appreciate the opportunity to further respond to this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter sent to the above address on August 30, 2017. Our position on this matter has not changed. For additional clarification, you provided the Bank with the breakdown of the mortgage payment for the loan with PNC Bank, which included a monthly escrow payment in the amount of $251.90. As you are aware, your current monthly payment for the mortgage loan account ending in [redacted] includes an escrow payment in the amount of $248.03. As the account holder, you were in the best position to notice any difference in the escrow portion of the monthly payment at loan origination, as this information would not have changed with a refinance of the principal balance. It should also be noted that our review of your Closing Disclosure indicated that you refinanced two (2) PNC accounts into the current mortgage loan. While we sympathize with the difficulties this matter has caused you, it does not appear the Bank can assist you further. Additional correspondence from you about this matter will be reviewed but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,  April Q.Office of the President Pc: Revdex.com

[redacted] Date: August 16, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking...

account. We appreciate the time you have taken to express your additional thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I attempted to contact you via telephone on August 11, 2017, regarding this matter. I am sorry that I was unable to reach you. After reviewing your account, I determined an overdraft occurred on August 9, 2017. A copy of the Overdraft Notice is enclosed for your reference. As explained in our previous response, you are opted in to Overdraft Coverage, which allows one (1) time debit card transactions to be approved even if there are insufficient funds to cover the transaction. As a result, the one (1) time debit card transactions are subject to overdraft fees if they cause a negative balance when they post to the account. Please note that recurring debit card transactions can be approved when there are insufficient funds even if a customer is opted out of Overdraft Coverage. Additionally, Overdraft Coverage does not apply to checks, Automated Clearing House (ACH) transactions, or bill payments. The beginning balance in your checking account on August 8, 2017, was $56.25. Three (3) debit card transactions totaling $113.02 posted to your account that day, resulting in an ending balance of negative ($56.77) on August 8, 2017. Debit card transactions are processed in order of the date and time the transactions were initiated. The debit card transactions were processed in the following order: ** $79.96 to [redacted] on August 3, 2017, at 5:46 a.m. ** $32.00 to [redacted] on August 8, 2017 at 1:44 p.m. ** $1.06 to [redacted] on August 8, 2017, at 9:40 p.m. Due to the order in which the debit card transactions were initiated, three (3) overdraft fees of $37.00 were applicable. The overdraft fees totaling $111.00 posted to the checking account on the next business day. There was no Bank error that caused the overdraft or overdraft fees on the checking account. You may wish to consider opting out of Overdraft Coverage. If you opt out, then one (1) time debit card transactions will be declined if there are insufficient funds at the time of the transaction. This could help prevent overdrafts and overdraft fees on the account in the future. You can change your Overdraft Coverage preferences online at 53.com, in a banking center, or over the phone through an automated phone system at ###-###-####. Overdraft Coverage preferences can be changed online or over the phone twenty-four (24) hours a day, seven (7) days a week. Transactions are subject to the Overdraft Coverage selection in place at the time the transaction is initiated. You may also wish to consider using a transaction register to help keep track of the items that are going in and out of your account. Many customers find this beneficial because it helps to avoid overdrawing the account. Transaction registers are free at any Fifth Third Bank location. There are also several Mobile Apps available in the [redacted] and [redacted] that can help you track the items in your checking account if that would be more convenient to you. Enclosed for your reference and review is a copy of our previous correspondence, which outlines our overnight processing. I apologize for the dissatisfaction you have felt regarding our overnight processing. We certainly value your business, and hope you will reconsider ending your relationship with Fifth Third Bank. It is my hope that the options and information provided in this correspondence will assist you with tracking the account balance to prevent overdraft situations. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response, Overdraft Notice

Check fields!

Write a review of PROCORPSA

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

PROCORPSA Rating

Overall satisfaction rating

Address: Mariano Escobedo # 403 Col. San Sebastián Toluca, Toluca, México, Mexico, 50150

Phone:

5409 0 0
Show more...

Web:

This website was reported to be associated with PROCORPSA.



Add contact information for PROCORPSA

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated