PROCORPSA

I would like to say Brandy W[redacted] is not helpful she keeps sending false information for me and to the Revdex.com BRANDY DID NOT SORT NOTHING OUT THE CREDIT PULL IS STILL ON MY CREDIT REPORT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have spoken to [redacted] at [redacted] today and she stated she has faced the copy of your requested documents prior to your last phone call in August. She also stated she faxed them again on September 2, 2016. She has answered every phone call you have called in on and said that there was no request to return a call from you in her office. I also have a copy of the documents and have mailed them to the insurance department of Fifth Third Bank. Once again their documents show that in fact my policy was effective March 2016 and not May 20116 as you have stated.  I choose not to upload files here as these documents have sensitive information in them and per the Revdex.com site guidelines they ask that no personal information be revealed such as account numbers and social security numbers which this document contains both. We are at an impasse since Fifth Third Refuses to acknowledge the receipt of these documents and choose not to refund money that has been stolen from me. I stand by every single complaint I've filed and warn consumers to stay away from this bank. The only reason the rating isn't lower is because they continue to answer complaints not resolving the issue and customers just give up and don't respond to the claims any longer which is a shame they are getting away with taking customers money that does not belong to them and also employing rude aggressive and hateful people. Consumers have rights and these people skirt the law on many of their collection calls which can be viewed in all of my previous complaints! I will be sending these documents and all of my letters from Fifth Third Bank by mail for review of The Revdex.com where it will also show that the initial letter sent to me stated the insurance policy they purchased was for the months of March April and May 2016 not December-May as stated by this lady. I also am still being refused to repair damage done to my car in February 2016 by their insurance department despite the fact they retro charged me for a policy as stated in these claims from Fifth Third Bank. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: March 2, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: I appreciated the recent opportunity to speak with you regarding the complaint you filed with the...

Revdex.com. On behalf of the Bank, please accept our sincere condolences for your loss. Additionally, we strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Fifth Third strives to meet your financial needs while balancing a commitment to responsible banking practices. In support of this commitment, we reserve the right to review your account activity. Your Express Banking account was recently reviewed and it was determined that recent deposit activity exceeded the Bank’s risk tolerance. Therefore, a hold was placed on the account to prevent further debit activity and a notice was sent to you informing you that the Bank had decided to close the account. As we discussed, in order to withdraw funds from the account, you would need to visit a Financial Center. Your tax refund posted to the account on February 23, 2017. On February 24, 2017, you went to a Financial Center and withdrew the balance in the account and the account was closed at a zero (0) balance. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Customer was advised in our letter submitted yesterday that we would not be further responding.  All issues have been addressed to customer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I understand I signed a commitment letter. The problem I have is that I was called by my loan officer to pay $350 for an appraisal. When I cancelled the appraisal I assumed I would get a refund. I know I have no power over the bank and I have to deal with losing the money. I will not agree with the response as the banks costs for the application do not add up to $350.
Regards,
[redacted]

[redacted] Date: August 17, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received the additional complaint you filed with the Revdex.com regarding your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we believe that we have sufficiently resolved your concerns and we stand by the response conveyed to you in our previous letter sent to the above address on August 4, 2017. For your reference, I have enclosed a copy of our prior correspondence. Our position on this matter has not changed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Prior Correspondence

[redacted] [redacted] [redacted] Date: April 14, 2017 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your installment...

loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Our records reflect that you contacted the Auto BillPayer Department on February 29, 2016, to enroll in automatic payments. Before automatic payments can start, a customer must complete and send back an enrollment form. We issued forms to you on February 29, 2016, and April 15, 2016, but have no record of receiving a completed enrollment form. For this reason, Auto BillPayer has not been able to automatically process your loan payments. Enclosed are the follow up letters we sent to you on March 21, 2016, and April 11, 2016, advising you we need your enrollment form to have payments automatically deducted. Also enclosed is the letter we sent to you on April 29, 2016, advising that your enrollment in Auto BillPayer was cancelled because we did not receive the required enrollment form. I reviewed the information being reported to the credit reporting agencies for this installment loan. I confirmed that we reported the account as thirty (30) days late in June 2016 and sixty (60) days late in July 2016. We did not receive the payment that was due on May 30, 2016, until August 2, 2016. The late payments were reported correctly. I confirmed that you have received several phone calls from our Collection Department and spoke to them on multiple occasions, including to schedule Automated Clearing House (ACH) payments for the account. Specifically regarding the payments reported late, you spoke to our Collection Department on June 11, 2016, regarding the payment that was due on May 30, 2016. You advised you would make a payment on June 30, 2016. However, no payment was received or scheduled. We spoke to you again on July 7, 2016, and July 14, 2016. On July 14, 2016, you advised you could not make a payment until the end of the month. The payment was received on August 2, 2016. I understand you have advised you sent the Auto BillPayer enrollment form multiple times; however, we have no record of receiving it. You received written notification that your enrollment in the program was cancelled. You also spoke with our Collection Department regarding the missing payments before they were reported delinquent. We regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to remove the negative reporting that is accurately listed. If you have confirmation of how, where, and when you sent the enrollment forms to the Bank, please forward the documentation to me directly so that I can further research this matter. I can be reached using my address listed above or via fax at ###-###-####. Per our conversation on March 31, 2017, we mailed a new enrollment form to you on April 3, 2017. We also emailed a new enrollment form to you on April 3, 2017, to the email address you provided of [redacted]_[redacted]. I also provided you with my email address so you could complete the form, scan it, and email it to me directly so I can ensure the form is received by the Auto BillPayer Department. Per our conversation on April 7, 2017, you received the emailed form but had not yet emailed it back. You advised you would send it that day or the next day. As of April 14, 2017, I have not received an email from you with the form. When you email the form, please contact me using my phone number listed below so that I can call you if the email does not come through. You can also fax the form to my attention or mail it to my address listed above. As of April 11, 2017, your installment loan is current with the next $272.84 payment due on April 30, 2017. You have scheduled the next three (3) payments to process via ACH with our Collection Department. The following payments are scheduled on the account: **$272.84 on April 28, 2017 **$272.84 on May 26, 2017 **$272.84 on June 28, 2017 Please note that if you send the form back and Auto BillPayer begins automatically processing your monthly payments, the enrollment will not cancel the payments you have scheduled with the Collection Department listed above. You will need to confirm the first (1st) payment date that Auto BillPayer will process, and then cancel any overlapping Collection Department payments. The Collection Department can be reached at ###-###-####. They are available to assist you Monday through Friday from 8 a.m. to 9 p.m., ET, and Saturday through Sunday from 8 a.m. to 5 p.m., ET. If you would like to contact the Auto BillPayer Department directly, they can be reached at ###-###-####. Auto BillPayer is available to assist you Monday through Friday from 8 a.m. to 5 p.m., ET. I have enclosed an additional enrollment form for your convenience. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Auto BillPayer Letters (3), Enrollment Form

[redacted] [redacted] [redacted] Date: October 17, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding...

your checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On September 23, 2016, you disputed several transactions. The case number for your dispute is C1609999593. You notified the Dispute Department employee that you last had your debit card on September 17, 2016, and the following transactions were unauthorized: ** $803.00 Automated Teller Machine (ATM) withdrawal posted 9/19/16 with an associated $2.75 fee ** $803.00 ATM withdrawal posted on 9/19/16 with an associated $2.75 fee ** $403.50 ATM withdrawal posted on 9/19/16 with an associated $2.75 fee ** $69.16 debit card purchase at [redacted] that posted on 9/19/16 ** $350.00 debit card purchase at [redacted] that posted on 8/22/16 When the provisional credit was processed on September 28, 2016, two (2) additional transactions were credited to your account in error. The transactions credited to you in error are listed below: ** $53.38 at [redacted] that posted on 9/12/2016 ** $27.21 at [redacted] * that posted on 9/7/16 The total provisional credit provided to your account on September 28, 2016, was $2,509.25. We also waived the three (3) non-Fifth Third Bank ATM withdrawal fees of $2.75 each, and a $2.75 fee for a balance inquiry. On September 29, 2016, the $2,509.25 in provisional credits was removed from your account. Enclosed is a copy of the dispute denial letter we sent to you on September 29, 2016, stating we determined you conducted the transactions. We confirmed with [redacted] that the $350.00 transaction with them was not fraudulent, and was an authorized transaction. Additionally, [redacted] advised that the vehicle in question was still in your possession at the time the dispute was filed. [redacted] advised the vehicle was returned on September 30, 2016, in poor condition. As a result, they are unwilling to refund the hold funds you paid to them. The dispute with [redacted] is denied, and you will have to work with that merchant directly if you would like a refund. While researching your concerns, I confirmed that the ATM withdrawals and the [redacted] disputes were denied because the form submitted by the Dispute Department on September 23, 2016, stated the card went missing that same day. Because those transactions were processed prior to September 23, 2016, when the dispute form said you lost the card, those disputes were denied. I was able to review your phone call with the Dispute Department that day, and confirmed that you told the representative you last had the card on September 17, 2016. I am sorry that the information for the dispute was not relayed correctly. The remaining $80.59 in denied disputes was for the two (2) transactions that were not supposed to be included in the dispute. We reasserted your dispute claim for the ATM withdrawals of $803.00, $803.00, $403.50, and the [redacted] transaction of $69.16. As a result, your account was again provisionally credited for funds totaling $2,078.66. Please note that the Bank has forty-five (45) days from September 23, 2016, to issue a final decision regarding the dispute claim. This is not a final credit, but you will have full use of these funds while our investigation continues. The Bank’s final decision will be issued no later than November 7, 2016. If the dispute is not found in your favor, the provisional credit for the denied disputes will be removed from your account. If you would like to follow up with the Dispute Department in the meantime, they can be reached toll-free at ###-###-####. The Dispute Department is available to assist you Monday through Friday from 7 a.m. to 8 p.m., ET, and on Saturday from 8:30 a.m. to 5 p.m., ET. You mentioned that your account was being linked to your ex-husband’s account. Please be advised this is not the case. You are the only account holder listed on your checking account and the only account information and transactions available are for your checking account. However, while researching your dispute, we determined there was a possibly linked dispute case to one of the transactions you disputed. The hold on your account was placed on October 1, 2016, in relation to this activity. The hold was removed on October 17, 2016. While the hold was in place you could, and did, withdraw the funds in your checking account in person at a banking center, and your direct deposits were still able to be credited. The hold prevented debit card, check, and Automated Clearing House (ACH) transactions from posting to the account. As of October 17, 2016, you have full access for debit card, check, and ACH transactions. The balance in your checking account as of October 12, 2016, is $78.66. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Denial Letter

We believe we have addressed the customer’s concerns in our prior responses. He has provided no new information in his complaint. We will not be sending another written response, unless the customer can provide new details to his complaint. Thank you.  Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Re-initiation of claims is highly appreciated. 
Regards,
[redacted]

[redacted] [redacted] [redacted] [redacted] Date: July 15, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loan. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that you first contacted Auto BillPayer on April 29, 2016, to set up automatic monthly payments for your installment loan ending in [redacted], and your installment loan was set up with the service on May 6, 2016. Unfortunately, the incorrect start date for your automatic payments was entered in error, so Auto BillPayer did not withdraw your payment due on May 30, 2016. As a result, your installment loan became past due. On June 30, 2016, Auto BillPayer withdrew your monthly payment; however, since the May 2016 payment had not yet been satisfied, that payment satisfied your May 2016 payment rather than your June 2016 payment. As of July 14, 2016, your installment loan is still due for your June 2016 payment of $1,796.47. It was certainly not our intention to cause you any hardship. On July 11, 2016, we waived the two (2) late charges totaling $20.00 that were assessed for your May 2016 and June 2016 payments. An update was also submitted to all four (4) credit reporting agencies to remove any delinquency that was reported as a result of the May 2016 payment not being withdrawn. However, our research shows that your installment loan was not reported as delinquent to the credit reporting agencies as a result of this error. The next Auto BillPayer withdrawal is scheduled for July 29, 2016. Please note that if your due date falls on a weekend or holiday, the payment will be withdrawn on the business day prior to the due date. As our Escalations Department informed you, you will need to satisfy the June 2016 payment in order to prevent further delinquency. It is our understanding that you requested for Fifth Third Bank to cover the payment. Unfortunately, we are unable to cover this payment as it is still your responsibility. Please be aware that if you do not satisfy your June 2016 payment prior to your next payment being withdrawn on July 29, 2016, your installment loan may be reported as delinquent to the credit reporting agencies, and additional late charges may be assessed. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: March 7, 2016 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received your complaint filed with the Revdex.com regarding the limit decrease on...

your credit card account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please accept my sincere apologies for any inconvenience this matter may have caused you. It is certainly not our intention to cause you any frustration or hardship. In order to meet our commitment to responsible lending practices while balancing our customers’ financial needs, Fifth Third Bank periodically reviews your credit bureau information and existing account performance in order to determine your current financial condition and continuing eligibility for your credit card account. In your case, we determined that it was necessary to reduce your credit limit from $3,200.00 to $1,100.00 effective in February 2016. Based on our review, your credit limit was decreased due to the number of cash advances in the last 6 months, the proportion of balances to credit limits too high on revolving accounts, the ratio of balances to credit limits on revolving accounts is too high, and your current deposit balances. As a result, a notification letter detailing these findings was sent to you on February 12, 2016. We are unable to adjust the credit limit on your credit card at this time, as you have requested. However, you are welcome to contact our New Accounts department to request a credit limit increase in six (6) months time. Our New Accounts Department can be reached directly at ###-###-####, Monday through Friday, 8 a.m. EST to 8 p.m. EST, and Saturday, 8 a.m. EST to 5 p.m. EST. Our decision was based in part from information obtained from [redacted]. If you dispute the accuracy or completeness of information contained in your [redacted] credit report, you have the right to dispute the matter directly with the credit reporting agency. [redacted] can be reached using the information below: [redacted]-Consumer Relations 2 Baldwin Place, PO Box 1000 Chester, PA 19022 ###-###-#### http://www.[redacted].com/direct Thank you for this opportunity to respond to your concerns. Your feedback is important to us so that we can better understand how we can improve our service to you. You are a valued customer and we look forward to serving your future financial needs. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S.Office of the President Enclosure: Credit limit decrease notice Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: January 26, 2017 Account: [redacted] Regarding Your Auto Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your auto loan. Your...

feedback is very important to us as it allows us to better understand how we can improve our service to you. I also want to thank you for taking the time to speak with me on January 17, 2017. On behalf of the Bank, please accept my sincere apologies for the difficulties you have encountered. It was certainly not our intention to cause you any hardship. We strive to provide the best customer service possible and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On December 2, 2016, we sent a final payment notice for your auto loan ending in [redacted]. The notice indicated that a final payment of $236.43 was due on December 29, 2016. As the notice indicated, since you were enrolled with Auto BillPayer the final payment would be automatically withdrawn from your account on the due date. I have enclosed a copy of that notice for your review. I am sorry if there was any misunderstanding. On December 29, 2016, Auto BillPayer withdrew your final payment of $236.24, which is the amount of the billing that was sent to Auto BillPayer. On December 30, 2016, after your loan was closed, we received your payment of $236.43. When we receive a payment after a loan is closed, the payment is held for ten (10) business days before the funds are returned to the customer. This is to ensure that the funds will not reverse. Unfortunately, there were multiple holidays following your payment, which extended the time in which we would hold the funds. The tenth (10) business day was January 17, 2017, so on that date a check in the amount of $236.24 would have been issued to you since your payoff was $0.19 short. I truly apologize that you were not able to obtain this information when you initially called the Bank. After we spoke on January 17, 2017, we placed a stop payment on the check that was automatically issued to you and issued a check for the full amount of $236.43 which we sent to you via overnight mail that same day. We confirmed that the check was delivered to you on January 18, 2017, at 9:52 a.m., ET. Again, please accept my sincere apologies for the troubles you have experienced, and we appreciate your patience while we researched this matter. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Final Payment Notice

Good Morning Tina, The Bank is not submitting additional response to this customer’s complaint, complaint ID [redacted]. Our previous responses have not changed and the customer has not presented any new information.  Thank you, Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOP

[redacted] [redacted] [redacted] Date: November 12, 2015 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your Fifth Third...

Bank credit card account. We appreciate the time you have taken to share your thoughts and concerns regarding this matter. On August 18, 2015, our Disputes Department opened a case for your identity theft claim. We opened case # [redacted] and began our investigation. During our research, we discovered that you had previously spoken to our Collection Department several times regarding this account. Our Collection Department agents contacted you at the phone number listed on the account. According to our notes, you did not inform the Collection Department agents that you did not open this credit card account. Instead, you made payment arrangements and even requested hardship assistance. Due to these reasons, your identity theft claim was denied by our Disputes Department. If you would like to receive any additional information about your case, you may contact our Disputes Department at [redacted] [redacted], Monday through Friday, 8 a.m. EST until 5 p.m. EST. Please be aware that this credit card account was sold to the collection company, [redacted] on January 12, 2015. If you have any additional questions about your credit card account, or if you would like to set-up payment arrangements, you will need to contact [redacted] directly since we no longer own the account. You may contact [redacted] by phone at ###-###-####, or by mail at: [redacted]. It was certainly not our intention to cause you any hardship, and we sympathize with the difficulties you have experienced. You were a valued customer and we look forward to servicing your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S. Office of the President Pc: Revdex.com

[redacted] Date: September 18, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We also received the emails you...

sent to our Board of Directors. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Each year, we review your escrow account to make sure the escrow portion of your monthly mortgage payment covers your property taxes and insurance. Federal Law allows for the collection of a reserve amount to maintain a cushion for unexpected tax and/or insurance increases. Its required balance cannot fall below the sum of two (2) months of projected Escrow Account payments at any point during the year. The lowest projected balance in the escrow account is compared to the lowest required balance. If the projected balance is greater than the required balance, a surplus can be returned to the customer. Otherwise, there is a shortage and the annual escrow analysis statement gives the customer options on how to pay the shortage. On the Annual Escrow Analysis Statement prepared on May 25, 2017, there was a shortage. I have enclosed a copy for your reference. Options to pay the shortage over either twelve (12) months or entirely were provided. When no payment towards the escrow shortage was received, it was automatically divided over the next twelve (12) months, which increased your monthly mortgage payment. Your monthly mortgage payment increased from $3,952.28 to $4,538.19 with the July 1, 2017, payment. Your payment of $3,952.28 received May 19, 2017, paid the June 1, 2017 payment. Another payment of $3,952.28 was received on June 22, 2017. It was applied towards the principal balance because the June payment had been paid, and it was less than the payment amount due for July. Any partial payments that you make are not applied to your mortgage, but instead are held in a separate unapplied funds account. When you pay the balance of the payment, the funds will then be applied to your mortgage. This information is also available on your monthly statement. Your payment of $3,952.28 was received on July 20, 2017, but it was not enough to satisfy the new July payment amount. An additional $585.91 was received on August 10, 2017, which paid the past due balance in full. In the interest of customer service, we have reapplied the July mortgage payment. It has been backdated to reflect being received on July 20, 2017. This will adjust the late fee and interest accrual. In addition, this will remove the credit bureau reporting of one (1) payment received thirty (30) days late. Please note it can take the credit bureau agencies up to thirty (30) days to reflect changes made to an account. The loan is now current and due for the September 1, 2017, payment of $4,538.19. If it is your intention to remain paid ahead, please send in another $585.91. We will combine it with the principal-only payment of $3,952.28 received on June 22, 2017. If you would like the funds to remain as a principal only payment, no further action is needed. Customers can remit their payments in the following ways: ** By using our toll-free number, ###-###-####. Please choose the # key, and then enter the loan number and the last four (4) digits of either borrower’s social security number. Option 4 will allow you to make a payment. Fees for this service vary by state. ** Fifth Third customers also have the option to make a payment to their loan from a non-Fifth Third account directly through Internet Banking. There is no fee for using this service. Customers use the “Pay Now” button to initiate these payments. ** Checks should be made payable to Fifth Third Bank and sent to the following address: Fifth Third Bank P.O. Box 630412 Cincinnati, OH 45263-0412 On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com, Board of Directors Enclosure: Escrow statement

[redacted]       Date:             January 11, 2016       Account:                [redacted]       Regarding Your...

Checking AccountDear [redacted]: We received a copy of the complaint filed with the Revdex.com concerning a recent deposit made at a Fifth Third Automated Teller Machine (ATM). We appreciate the time you have taken to document your thoughts and concerns regarding this matter.We would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concerns. We strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standard. Per your complaint, on December 28, 2015, you made a $670.00 check deposit into an ATM located at our [redacted] Banking Center. While the transaction was still being processed, the ATM shut down. When the machine came back online, your card was not returned and your checking account did not receive the credit for the $670.00 deposit. According to the manager from the [redacted] Banking Center, your card was retrieved from the ATM and given back to you on December 30, 2015. Also on December 30, 2015, a dispute was filed for deposit transaction. We began an investigation and on December 30, 2015, your checking account was given provisional credit of $670.00 while we researched your dispute. The investigation into this matter is still ongoing. We will have a final determination no later than February 12, 2016. If the ATM dispute is found to be in your favor, the $670.00 credit will remain in your checking account. If your dispute is denied, the $670.00 credit will be removed from your account. You will receive notification from our disputes department as soon as their investigation is finalized.  It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed this matter. I would like to assure you that we are diligently researching your claim and using every resource to finalize your dispute as quickly as possible. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you please call me toll free at ###-###-#### or directly at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Lisa S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: November 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Dear [redacted]i: We received a copy of the complaint you filed with the Better Business...

Bureau and the Consumer Financial Protection Bureau, concerning the $200.00 promotional offer for your new checking account. We appreciate the time you have taken to express your concerns regarding this matter. Thank you for taking the time to speak with me on November 4, 2016. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. Fifth Third Bank did offer a $200.00 promotional cash bonus for new accounts opened between April 11, 2016 and July 23, 2106. The promotion required, opening a new Essential Checking account, a direct deposit, and three (3) online bill payments within ninety (90) days after the account opening. Additionally, you needed to visit a local banking center with the coupon code associated with this offer. That code was MAB Code [redacted]. In researching your complaint, we determined your first direct deposit posted to your Essential Checking account on July 15, 2016. You made three (3) online bill payments with the third payment posting to your checking account on August 26, 2016. The transactions were all completed within the first ninety (90) days, and met the requirement of the promotional offer. On July 5, 2016, a deposit was made at the North Westerville Banking Center. You stated in your complaint that you also brought the promotional offer email to the banking center that day. As we discussed, the MAB Code [redacted] was not properly placed on your checking account. This code triggers the promotional cash bonus, without the code, the promotional bonus did not post to your account. On November 4, 2016, we submitted a request to our Retail Operations Department to credit your checking account the $200.00. Thank you for your patience while we researched this matter. It was certainly not our intention to cause you any frustration. You are a valued customer and we hope you will allow us to serve your financial needs in the future. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Consumer Financial Protection Bureau