Productive Property Management

Customer called in on 12/23 to check the status of the order.  At that time customer was advised that the clutch was subject to backorder.  When customer called back to cancel order customer was advised that the order was already cancelled.  The order was cancelled in our system on 12/28.We do apologize for the inconvenience.  Due to the busy holiday season, we usually contact our customers regarding back ordered items after the 1st of January

Complaint: [redacted]
I am rejecting this response because:i have not been credited for all items returned, and I expect a refund of all shipping fees as well because I was unable to get a...

Christmas present for my mother because I was not credited in a timely manner - and still missing $120+...the shipping cost approximately $50 to send the two items back! I don’t know how you operate a business like this. I will never, and none of my friends or family will ever purchase from Rooney and bourse again.
Sincerely,
[redacted]

We will NOT charge the shipping back to you.  If the return label is used for a defective item or a mistake was made on our part, we will not deduct the shipping from your refund.  Your account has been noted.

The customer spoke to one of our customer service reps on 2/29 at which time the customer was sent a return label and informed to let us know when the item shipped.  We would then issue immediate credit on proof that the item was being returned to us.  Customer stated she was going to do a...

chargeback with your credit card company.  We informed the customer that would delay her in receiving her credit.  We do show that the item is on the way back to us and have issued credit on our end.  If the customer placed a chargeback on the  card she will not receive the credit until her credit card company finishes the investigation of the chargeback.Again, we apologize for the inconvenience.