Productive Property Management

We apologize for the inconvenience.  We have emailed a return label to the email address provided in this complaint.  Please send the bag back for repair.  To ensure the item is repaired free of charge, please write attention [redacted] on the box.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].As of February 17, 2016, for all money that I paid...

to Dooney & Bourke, I have received refunds. As long as they don't draft any future installment payments, I consider this issue to be closed to my satisfaction.
Sincerely,
[redacted]

It was their mistake. Their service is horrible. Why don't they send me a return label. I have spent over 2 hours with...

customer service and on hold.  I received it yesterday. This company has the worst service ever. I wrote Peter Dooney CEO and he never replied to my letter. Dooney should send a return label. I know why the have a F rating with the Revdex.com. Thanks Revdex.com for your help.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We apologize for the inconvenience.  The customer has spoken to a manager in our customer service department and has been issued a refund for the difference of 48.17 due to the error in dooneypay installment calculation.

customer has several orders with us.  If customer has not received her credit as of today,  Please provide us with the original order number

We apologize for any inconvenience.  This item was replaced at no charge and delivered to the customer on on 3/29 [redacted] tracking number [redacted]

Complaint: 1[redacted]
I am rejecting this response because: I was informed by one of their customer service reps that they received the return product as of 2/16, upon returning said item, I asked the postal employee if I were to get a tracking/shipping number upon returning the product and was told no, since I was returning the product as is, without ever opening it. I wasn't even charged a shipping fee, seeing how I never opened the package. I wouldn't be wasting my time with my numerous attempts to recover my funds if I had the product still, as this current moment Doonie and Bourke has both my money and the product, and now to see that they're trying to dispute the fact that they ever received the product is disappointing and shocking.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have not received an email proving the order was cancelled and the order on the website does not show it has been cancelled. There is still a charge of $218 on my debit card.
Sincerely,
[redacted]

We spoke with the customer today and will send out replacement gift card

Complaint: [redacted]
I am rejecting this response because:The information the business is giving now in response to my complain - is a lie.Nobody ever explained me the situation with the gift card.All I was told - that "Dooney and Bourke" issued me a refund on February 8th 2016, it didn't go through, so they would not give me refund anymore, as I didn't buy the gift card from them.All I'm getting from this, that the business doesn't stand for their name and reputation, and has bad customer service.   I had an issue with "Dooney and Bourke" customer service several years ago. It was also quite remarkable experience, not the usual one you would expect from respectable business - as I recall now. I wish I would remember that experience before dealing with this company again. Unfortunately it was several years ago. and I must have forgotten the details.
Sincerely,
[redacted]

The customers credit was processed on 1/6.  Once we process the credit it can take 5-7 business days for your bank to process it on their end

Complaint: [redacted]
I am rejecting this response because: I was sold a faulty bag from the beginning and did not know it until I started carrying the bag later on.  Now there is a warranty in place that has no stipulations from what I read however, you as corporation seem to be making up warranty rules along the way.  Your letter stated that I could only get a credit to purchase on line, now your offering a gift card to purchase on line or at one of your authorized dealers or retail stores.  It appears to me that you are trying to force me to buy your product.  As a consumer I work hard for my money and I have the right to spend it however I choose.  I chose  to purchase your product with the understanding that you will stand behind your merchandise / warranty.  After this, I don't feel comfortable with purchasing anything else from you.  Who's to say what will happen with the next product.  I have a receipt for my purchase that can be provided for my full refund not a credit nor gift card.  As a corporation if you don't want to honor your warranty maybe you need to consider removing your product from all out side retail stores or revising your warranty. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: That still not a valid response. I have an ordered confirmed and money hold by [redacted] for the business on accepted terms. I have contacted Dooney support via email and phone numerous times about this order and have not received any reasons about why the order was cancelled nor any concerns about adress or payment methods and "no problem" to offer me buy the same item at 150% price of initial deal ("Sorry, this discount offer is gone") So for now I see that this is an atempt to make an excuse for business wrongdoing, not attempt to solve the problem or even apology for misconduct. BTW, during all this case there was no attempts to contact me via email as requested. Just checked with my representative on provided phone number - they have no recorded attempts of contacting me either.
Sincerely,
[redacted]

attempted to contact customer at the number listed above.  No such person at that number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer states that her confirmation reflected the full amount.  Our records do not show that a gift card was entered.  Customer can provide her gift card number and will will issue the appropriate credit and deduct the money from the gift card.

When an item is shipped  the carrier then takes responsibility for that item. If an item shows delivered and the customer claims they did not receive it, we contact the post office to open a claim and start an investigation with them. Per the post office's policy it can take 2 weeks for an...

investigation.  We have to wait for them to complete the investigation and approve the claim.   Customers order was replaced and shipped out UPS tracking number [redacted].  According to UPS the replacement was delivered on 3/27 at 12:13pm. We do apologize for any inconvenience caused to the customer during this process.

We apologize for any inconvenience.  We did reimburse the customer 20% of her order which was 56.82.

customer place an order on 9/7 to replace this item.  At the time the order was placed the original item was destroyed.  We have no way of reinspecting the bag

During the holiday we experience an extremely high call and email volume.  The email response you received is an automatic email.  Customer can send her item back to be repaired.  Same  options will be offered.  We issue a label if the customer would like to return the bag for repair.  please let us know if you would like a label emailed to you.