Productive Property Management

Complaint: [redacted] I am rejecting this response because: I was informed by one of their customer service reps that they received the return product as of 2/16, upon returning said item, I asked the postal employee if I were to get a tracking/shipping number upon returning the product and was told no, since I was returning the product as is, without ever opening itI wasn't even charged a shipping fee, seeing how I never opened the packageI wouldn't be wasting my time with my numerous attempts to recover my funds if I had the product still, as this current moment Doonie and Bourke has both my money and the product, and now to see that they're trying to dispute the fact that they ever received the product is disappointing and shocking Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt is unfortunate that my repeated requests for a refund were ignored and required assistance from the Revdex.comThank you very much Sincerely, [redacted]

We have issued a refund in the amount of We would also like to offer a discount of 20% off any item on our website Please use code [redacted] If the customer would like to return the items, she may do so by going on our website www.dooney.com At the bottom of the page is returns Click start returnWe sincerely apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: I was sold a faulty bag from the beginning and did not know it until I started carrying the bag later on Now there is a warranty in place that has no stipulations from what I read however, you as corporation seem to be making up warranty rules along the way Your letter stated that I could only get a credit to purchase on line, now your offering a gift card to purchase on line or at one of your authorized dealers or retail stores It appears to me that you are trying to force me to buy your product As a consumer I work hard for my money and I have the right to spend it however I choose I chose to purchase your product with the understanding that you will stand behind your merchandise / warranty After this, I don't feel comfortable with purchasing anything else from you Who's to say what will happen with the next product I have a receipt for my purchase that can be provided for my full refund not a credit nor gift card As a corporation if you don't want to honor your warranty maybe you need to consider removing your product from all out side retail stores or revising your warrantySincerely, [redacted] ***

The credit received is for the handbag Looking into all correspondence between the customer and our associates and Revdex.com, the customer indicates she returned item Customers credit is for item The is for a different item

Complaint: [redacted] I am rejecting this response because: There is no meaningful response at allI specifically asked to contact me by email due to a fact that I'm currently not in the US (to me it's strange that my name was not recognized during attempted phone call but this happens else they would provide the same information) Nevertheless to my understanding it doesn't changes the case nor demonstrates any attempt by business representative to solve the problem nor even to read carefully initial message Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is my only option Sincerely, [redacted] ***

Customer returned the watch with a note stating the battery stopped workingWe offered to replace the batter for $or our value customer trade in program which is half the current retail price to apply towards a new item of equal or greater value Customer called in and spoke to an agent and was offered battery replacement free of chargeCustomer was not happy with offer and said she did not want the watch The warranty covers mechanism defects for yearsThe battery is not part of the mechanism and is not covered under warranty We are offering to replace the battery free of chargeCustomer should contact our customer service department at [redacted] to authorize battery replacementUnfortunately if we do not hear from the customer within days from today, the watch will be returned to her

We again profusely apologize for the delay in sending a new bag to Ms [redacted] We are anxiously awaiting the arrival of new inventory I will check in a few days and see if I can get a better idea as to when theproduct will arrive.We are very sorry for the delay, we are doing the best we can.Thank you

We apologize for the inconvenience We appreciate your thoughts and will use this information in the coaching and developing of our associates We would like to offer you a 20% off a future purchase Please use code [redacted]

Complaint: [redacted] I am rejecting this response because: That still not a valid responseI have an ordered confirmed and money hold by [redacted] for the business on accepted termsI have contacted Dooney support via email and phone numerous times about this order and have not received any reasons about why the order was cancelled nor any concerns about adress or payment methods and "no problem" to offer me buy the same item at 150% price of initial deal ("Sorry, this discount offer is gone") So for now I see that this is an atempt to make an excuse for business wrongdoing, not attempt to solve the problem or even apology for misconductBTW, during all this case there was no attempts to contact me via email as requestedJust checked with my representative on provided phone number - they have no recorded attempts of contacting me either Sincerely, [redacted]

Customer states that her confirmation reflected the full amount Our records do not show that a gift card was entered Customer can provide her gift card number and will will issue the appropriate credit and deduct the money from the gift card

We apologize for the inconvenience Please except this 20% off code [redacted]

Customer paid thru [redacted] $on 12/10/ A credit for $was issued January 10th, 2018, and a check for $was issued on 2/19/We apologize for any inconvenience we have caused in reference to this matter

Please advise Ms [redacted] - [redacted] that Dooney & Bourke will do everything possible to rectify this complaintPlease return item to Dooney & Bourke, [redacted] Att: [redacted] , Presidents Office.We will inspect the bag and upon inspection, we will notify Ms [redacted] - [redacted] with the results of the inspection Include her name, address and explanation of what is wrong with the item.Please send [redacted] or [redacted] to our location I will reimburse her the shipping charges upon receiving a copy of her shipping receipt.Thank you[redacted]

We spoke with the customer today and will send out replacement gift card

We apologize for the inconvenience to the customer We have been experiencing very high call volumes which also prompts customers to email Our customer service department opens at 8am est Customers order was placed on Saturday 2/and shipped out on Monday 2/ [redacted] *mart post tracking number [redacted] According to [redacted] customers item was delivered: 3:pmDelivered [redacted] , OHPackage delivered by U.SPostal Service to addressee

The credit was processed through paypal on 2/ transaction ID [redacted] Postage reimbursements are processed seperatlely Customer should receive postage reimbursement within 7-business days

Complaint: [redacted] I am rejecting this response because: Revdex.com sent me a message, and there is no message within the body of their email! All it said was that the Revdex.com received my complaint Sincerely, [redacted] P.S Note my last name is spelled "Steinlage"

PLEASE HAVE CUSTOMER GIVE US HER FULL NAME, ORDER NUMBER, SOMTHING I HAVE TO GO ON TO FIND HER IN THE SYSTEM PLEASE THANK YOU