Professional Credit Service

Complaint: [redacted] I am rejecting this response because: During repeated calls to the office employees were rude, condescending jerks and kept saying, 'we don't know whether we will return it to the company or to you I paid off the debt, but they STILL made no real effort to fax over the release They have been able to gain interest on money they should have never had Evil business, tacky practices and now you're on notice Sincerely, [redacted]

This is a communication from a debt collector According to our records, one of our credit representatives recently sent an account statement to your home address, along with a copy of the judgment from Lane County Circuit Court Case No [redacted] The account statement should show the dates of service and balances for each of the accountsIf you have not yet received the account statement, please contact our Consumer Help Desk at the number above and we would be happy to send out an additional copyWe have also mailed you a letter addressing the other concerns that you raised in your complaint, along with a contact number to reach us if you have further questions

This communication is from a debt collector We are in the process of mailing you a response, which will include a copy of the judgment and a detailed account statementWe also provided some background information summarizing our prior collection effortsPlease contact our Consumer Help Desk at (866) 320-if you have any questions or need additional information after receiving that responseThank you for taking the time to notify us of your concerns and we hope that we can work together toward a mutually agreeable resolution Sincerely, Professional Credit Service Consumer Help Desk, (866) 320-

This is a communication from a debt collector.Dear Ms [redacted] , Please contact our office at [redacted] to discuss setting up payment arrangements like the ones proposed in your complaintIt appears from our records that we attempted to reach you on October 9th, 13th, and 14th, to inform you that you can set up $monthly paymentsHowever, we have not yet heard back from you.With respect to the prenuptial agreement, our records show that our attorney sent you a letter on July 24, 2015, explaining that a prenuptial agreement is not binding on the original creditor in this caseHere, your husband is being held responsible under RCW 26.16.205, which states that the expenses of the family are chargeable upon the property of both spouses, or either of themThus, while your prenuptial agreement may define the rights and responsibilities with respect to certain contractual matters, it does not alter the liability imposed under the statute aboveRegardless of that fact, please note that we are willing to work directly with you if you can contact us and enter into payment arrangements to resolve the obligations.Thank you for allowing us the opportunity to work with you and we hope you will not hesitate to contact us if you need anything else.Sincerely,Consumer Help DeskProfessional Credit Service [redacted]

This communication is from a debt collectorThank you for contacting Professional Credit Service (Professional) regarding your complaintI will do my best to provide additional information in this letter, but please feel free to contact our Consumer Help Desk at (866) 320-should you have any further questions Your Samaritan Pacific Community Hospital account was referred to our office for collection on May 3rd, We sent letters to the address associated with the account, and received no indication that these letters were returned as undeliverableOn May 27th, 2011, a Professional reached out to you via phone to discuss your accountDuring this phone call, you were informed of the services provided and balance due as of that dateImmediately after this phone call, Professional sent an additional letter to the address you provided during the conversationProfessional again contacted you on December 9th, in a phone callIn this conversation, you agreed to set up payment arrangements of $per month, beginning on January 13th, Given the balance of your account, and your financial circumstances that you described during the phone call, Professional elected to place the account on an internal hold, until we received some indication from either you or one of our data vendors that your financial circumstances improvedDuring that time, Professional did report the account in question to the three major credit reporting agencies on ten separate occasionsWhile we appreciate your concern that you were not contacted regarding this obligation for a relatively long period of time, our company did make you aware of the obligation in and we had conversations regarding the accountAlso, please note that we offer a service to our clients to contact their consumers regarding the obligations referred to our office and to provide consumers with the ability to make paymentsWhen, as was the case here, we receive information that suggests an inability to pay, we often allocate less time to working that particular accountFurther, please be advised that the time period to file a lawsuit to collect this account has expiredAs such, we will not sue you if you decide that you do not want to pay this account voluntarilyFurther, if we have not already done so, we will request that the three credit reporting agencies remove the account from your credit report during our next reporting cycleWe will also update our file so that we do not contact you regarding this account in the futureThank you for notifying us of your concerns and please feel free to contact our Consumer Help Desk at (866) 320-if you need any additional informationRegards,PROFESSIONAL CREDIT SERVICE

This is a communication from a debt collectorPlease be advised that we have mailed an account statement to your last known address, which contains a breakdown of all accounts assigned to our office since 2008, as well as a complete history of paymentsAlso, please note that our address and phone
number listed on the Revdex.com website are for marketing and sales-related materialConversely, the address and phone numbers in our collection correspondence directs consumers to our account representatives and accounting department in Springfield, ORPlease feel free to contact our Consumer Help Desk at (866) 320-if you need anything else
Sincerely,
Professional Credit Service

Mr*** is correct - he sent a request for information to our office and it appears that it was either misplaced or routed to the wrong individualWe are very sorry for the delay and we had our Chief Compliance Officer reach out to him earlier this weekWe are gathering additional information from the original creditor and hope to follwith Mr*** next weekWe truly appreciate Mr*** kind attitude and understanding

Thank you for notifying us of your complaintHowever, we were unable to locate any accounts in our system where we are authorized to communicate with *** ***If you would like us to investigate your complaint, please have the person whose name is listed on the account send us written
authorization to speak with youThank you again and we apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response becauseIf there was a judgment back in then now why in is it just being processedwhy was it held onto for years and now charge all this intrest with no comunication in all those years Sincerely *** ***

This communication is from a debt collector
We apologize for any delay associated with the return of your refundIt appears from our records that we issued the garnishment prior to your payment, and that our release of garnishment did not reach your employer prior to your employer withholding
those fundsWe have confirmed that your refund check was mailed to your last known address on May 6thIf we can be of further assistance, please do not hesitate to contact our Consumer Help Desk at (866) 320-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and would like to receive confirmation of account cancellation to submit prove of such to credit agencies.Sincerely, *** *** ***

This communication is from a debt collector
According to our records, the City of Eugene referred the above mentioned account to our office on August 14th, In the week following this date of referral, Professional mailed two letters to the *** *** ** address, the only address we had
on fileOn August 22nd, 2014, you called in to our office and informed one of our representatives that you did not owe the obligationAccording to the account notes, this was the extent of conversationOne week later, we received a letter from you stating that the account was for a business that you worked for and should not be in your nameGiven the nature of your letter, we contacted the City of Eugene to determine the responsible party for this accountThe City of Eugene responded by stating that you are the individual responsible for the account
According to the Oregon Secretary of State website, *** *** *** *** *** was an assumed business name of *** *** *** a business that was administratively dissolved in Our understanding is that you would be responsible for this account, due to the fact that your business was no longer an active entity with the Secretary of State at the time the civil penalties were leviedHowever, if you disagree, then we will request a courtesy deletion of this account from your credit reportPlease feel free to contact our Consumer Help Desk at (866) 320-if you need any additional information

This communication is from a debt collector. We have an open request for additional information with the original creditor and we will provide you with any information that we receivePlease feel free to contact our Consumer Help Desk directly at (866) 320-if you have any questions or if you need to check the status of this matter Sincerely,Professional Credit Service

This communication is from a debt collector
Thank you for notifying us of your concernsWe have mailed you a response to both complaints that you filed with the Revdex.comIf you have any questions, or if you need additional information, please feel free to contact our Consumer Help Desk at (866)
320-

This is a communication from a debt collector
On behalf of Professional Credit Service, we would like to say thank you for allowing us this opportunity to better serve youWe are sorry to hear that you have been unhappy in your communications with our officeAs a third-party collection
agency, we collect on behalf of the original creditor who assigns the account to our officeAs such, we do not typically have authority to settle by making significant reductions to the amounts that are assigned to our office, at least not without the permission of the original creditorIf you would like to propose a settlement, we would be happy to review it, but we typically need some objective criteria to pass along to the original creditor that would indicate why the original creditor should agree to accept the lesser amountAny such information can either be mailed to PO Box 70127, Springfield, OR 97475, or emailed to [email protected]
In this case, it doesn't appear that there is currently much interest on your account, so a reduction in the interest would not seem to yield much of a reduction in the balance dueIf you have additional questions, or if would like to speak with a representative from our Consumer Help Desk, please call (866) 320-

This communication is from a debt collector
Thank you for notifying us of your concernsWe will request that the credit reporting agencies remove this account from your credit report during our next credit reporting cycle, which typically happens twice each monthHowever, the original
creditor has previously indicated that we are not authorized to accept settlements on its accountsAs such, we are unable to process your request for a partial refundWe certainly apologize for the inconvenience and hope that you feel free to contact our Consumer Help Desk at (866) 320-if we can be of assistance in the future
Sincerely,
Professional Credit Service

This is a communication from a debt collectorWe appreciate you notifying us of your concerns and we will go ahead and request that this account be removed from your credit reportHowever, it looks like we spoke with your wife on May 2, 2014, and advised that this account had been assigned to
Professional Credit Service for collection and that City of Tucson added a collection fee under its City CodeWe apologize if someone at the City of Tucson did not inform you of this fee, and if that is the case, we will also block all future communication on this filePlease feel free to contact our Consumer Help Desk at (866) 320-if you need anything else

This communication is from a debt collector. Thank you for your prompt responseIf you are able to make a lump-sum payment of $489.00, then we will accept that amount as a settlementHowever, we want to reiterate that the period for filing a lawsuit on this account has expiredAs such, if you choose not to pay, we will not file a lawsuit against you to collect the account We will also update your account with a note that indicates our willingness to accept a $payment as full resolution of the accountIf for some reason a representative is not able to assist you adequately, please ask to speak with the Consumer Help Desk or call (866) 320-Thank you again for this opportunity to work with you toward a mutually agreeable resolution. Sincerely,Professional Credit Service