Progressive Business Publications

Review: They say they have record of my approval to send me letters with information that can be charged as service. They are asking for $253 for total of 6 letters that are 3 pages of information. They say that due to not cancelling service after trial period they are charging me and if not paid they will put my company on collection agency's list. This is nothing but scam over something I have no memory of ordering.Desired Settlement: cancel all bills and never to contact or send physical mails to [redacted]

Business

Response:

October 24, 2013

Dear [redacted]:

Thank you for your email of 10/23/13 regarding the above referenced complaint that you received on 10/22/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Maint Mgr, placed an order on 2/28/13 for our Facility Manager's Alert publication. We were provided with a birth date of 2/14, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and the information to accept a trial subscription matches this account. Further, we found 3-accounts that had been cancelled as we instructed without issue but 2-accounts went to collections and are now resolved.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I recieved a call from this publication who offered me a free trial and I accepted over the phone but did stipulate that we would not be interested in a paid subscription as we have "various resources " from which we recieve safety information for our Trucking company. I did recieve statements and called them to cancel the newsletters in fear that they were going to send us a bill. We recieved a call last week from a collection agency notifying us of a debt that went to collections for $295. We were forced to pay last week. This week I recieved another newsletter and was very frustrated as they assured me we would recieve no more newsletters. I looked for a phone number on the publication and there was none. I googled the newsletter and up popped that there have been many scams on "safetycompliancealert. I found a number and gave the operator my info and disapproval of their tactics. She informed me that I called in January to order another publication.....NO WAY!! They had my birthday from the previous order and are using it again....I told her to cancel me now and forever....thaey are scamming us!!! please help...........Desired Settlement: we want no contact from these people again..stop sending us material. We are in fear of them continuing to send us and charge us anyways!!!! I did get the operator's name and informed her of our dilema. It wasn't her fault as she was only the collection agent. Her name was [redacted]...the number I phoned was ###-###-####

Business

Response:

April 24, 2014Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced complaint that you received on 4/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Safety Dir, placed an order on 1/9/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. Please be advised that this account never went to the collection agency and [redacted] never received payment for this account.As a courtesy we cancelled this account on 4/14/14 as requested. There is no money due or owing on this account.We initiated a request on 4/24/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and most were cancelled as we instructed without issue but we found another account that [redacted] accepted on 8/12/13 entitled the Supervisor's Safety Bulletin publication. She gave us, at that time, the same birth date and email address and it was this account that went to collections for nonpayment or cancellation. We contacted the collection agency and they advised us she paid $295.00 on 4/2/14. They reinstated the subscription so that she will receive the remainder of her 1-year subscription. We placed a "Do Not Renew" on the account so that once it expires she will receive no further issues, invoices or renewal notices. There is no money due or owing on this account and once the collection agency has been paid there will be no refunds made.The statement in this complaint where [redacted] states she called and spoke to "[redacted]". Please be advised that [redacted] is one of our Customer Service Representatives and the telephone number is our main number for the company and is on the newsletter.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter (please look at the newsletter once again, on one of the bottom pages, for our toll free telephone number). We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: This company continuosly send us invoices for services we did not sign up for or authorize. Furthermore today one of the sales rep called today claiming that this account was being turned over to their collections department if a payment was not made today. So I scanned a copy of the invoice to our corporate office and I was informed that this company sends invoices on a regular basics to solicite business and hoping that one of the invoices will slip through for a payment. [redacted] (sales rep) could not give me any information as to what type of services they provide for us or who gave her authorization.Desired Settlement: For this company to stop contacting us for services we did not sign up for.

Business

Response:

September 30, 2013

Dear [redacted]:

Thank you for your email of 9/27/13 regarding the above referenced complaint that you received on 9/26/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with.a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 2/27/13 for our What's New In Benefits & Compensation publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/27/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please be advised an incorrect statement made in Ms. Jefferson's complaint letter to you. She stated that "[redacted]" (sales rep) called her to advise her that her company was in collections for nonpayment of an order. "[redacted]" is not with our company but with the collection agency.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 9-different trial subscriptions had been accepted before; 1-paid in full account and other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: For many years this company has sent law books throughout our school district and then invoice the district for almost $300 each book. They state on their invoice that they send an annual notice a head of time and if we don't respond they will send the books. Once the book is received you have 30 days to return, however the invoice date inside the packaging has a much different date, than the arrival date therefore limiting you on the return time. The district is then required to pay for shipment back to company, including certified mailing charges to track the shipment. In the past, even once the book has been returned we were sent to collections because they stated we missed the return time.

When speaking with the publishing company, they state they never send out books unless a phone call has been made to approve a trial order. Each time, the said person denies ever receiving the phone call.

We have notified the company to take our entire school district off their system, but to no avail. Online searches show that our experience is very much NOT unique. This seems to be quite a scam, milking school districts who are already suffering economic pitfalls out of money that should be spent on our students.Desired Settlement: We would like a letter for our records that states all invoices will be eliminated and that no materials, books, letters, etc. will be sent to our school district in the future.

Business

Response:

April 10, 2014Dear [redacted]:Thank you for your email of 4/9/14 regarding the above referenced complaint that you received on 4/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Dean/Athletic Dir, placed an order on 12/9/13 for our Deskbook Encyclopedia Of American School Law book and its companion newsletter. We were provided with an email address and within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/7/14 as requested the same day they contacted us. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 4-paid in full accounts and all the other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,

Consumer

Response:

We do not accept this response, as this is the same explanation I received when I called. I've spoken with the school site and the administrator. The administrator in question is an Athletic Director with no need to purchase a $300 Education Law Handbook. She does not recall any phone conversation, nor does she recall any follow up emails, however with firewalls in place SPAM email may not be received.This exact situation also occurred to my previous office, where I was the one who was told accepted the 'preview', which I never did either. Lightening does not strike twice.I fought that bill for two years, and ended up having to sign to have our district pay for a $300 book we never requested and had returned. Because the packing slip has an earlier date than actual receipt, making the 60 day return period is also another scam.I will keep the response on file so payment cannot be demanded but want a record on file that our district does not wish to do any further business with this company. They need not send any books for 'preview' to our school district.Thank you,

Review: I started getting emails from this company with a way to unscribe option. Then they started sending a newsletter. I then get an invoice for 432$ from our purchasing department. I have never wanted or used there service. You can not bully someone and just send an invoice to the employer to pick up. I looked into reviews about this company and this is their business to be very sneaky of not connecting with prospect then sending over an unreasonable invoice.Desired Settlement: No service or product was ever used. I would like them to stop harassing myself and my company with any kind of payment owed.

Business

Response:

September 25, 2014Dear [redacted]:Thank you for your email of 9/23/14 regarding the above referenced complaint that you received on 9/22/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Business Develop, placed an order on 6/5/14 for Our Selling Advantage publication. We were provided with birth date information as [redacted], as well as an email address. - Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer System sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/23/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications is send us a past due invoice for $299.00 for something we did not order. There is not even a contact number on the invoice for me to speak to someone about this issue. We would like this company to not contact Foster Corporation again and to quit invoicing for something we did not order.Desired Settlement: We would like this company to not contact Foster Corporation again and to quit invoicing for something we did not order.

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 8/26/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Pres, placed an order on 3/22/13 for our Environmental Compliance Alert publication. We were provided with birth date information as 1/9, as well as an email address.

Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 9/4/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past. We found a different trial subscription entitled Supervisors Safety Bulletin dated 4/29/13 that **.[redacted] accepted and we cancelled this account on 9/4/13, also.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: I received a telephone sales call in November offering free trial of selling materials that could be used to train my sales force. I was told I could cancel at any time. After receiving 2-3 mailings I decided this material did not work for us and wanted to cancel. When the next mailing was received in December, we wrote "return to sender" and "cancel" on the envelope and gave it back to our mailman. After that date, I never received another mailing. Now, eight months later, I get calls from a collection agency ([redacted]) demanding payment of an invoice I never received. They sent me a copy the invoice dated 1/13/14 that states I owe for a 12 month/ 24 issues subscription. I never received any issues after I returned the one from December but they are requiring I pay for the 24 issues.Desired Settlement: I never received the materials they are billing me for, I would like this invoice closed and for [redacted] to stop contacting our business.

Business

Response:

September 15, 2014Dear [redacted]:Thank you for your email of 9/15/14 regarding the above referenced agency complaint that you received on 9/11/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], VP/Sls, placed an order on 11/26/13 for our Selling Advantage publication and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable” . If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. As a courtesy we contacted the collection agency on 9/12/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 1–active account that we also cancelled on 9/12/14, while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we companies who place satisfaction and our do business regularly with thousands of repeated orders due to their continued excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Review: My agency is being charged for an internet newsletter service that I do not believe was ordered. I received a call from a collection agency, [redacted], and I said I would pay the invoice but I needed verification that the product had been ordered. They could not supply the verification email sent to acknowledge the order.

An email invoice came to an employee and she cancelled this service. She does not believe that she ordered this service.

I do have a cancellation email from to pbpinfo.com cancelling this service dated 6-2-2012Desired Settlement: Please cancel this invoice and credit $195.50; and stop collection services.

Business

Response:

September 3, 2013

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/22/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters., books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Mktg Asst, placed an order on 11/16/12 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 2 4 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computers records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 8/20/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before by [redacted]. We found a trial subscription to our Internet & Marketing Report that she accepted on 4/4/12, we cancelled this account on 6/25/12. She accepted our Selling Advantage publication on 8/2/13 that we cancelled on 9/3/13. She gave us the same birth date, email and address on all 3-accounts she agreed to take on trial.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We continue to get invoices for a subscription that was never ordered or received. We have left voice mail during their regular business hours (9am-5pm EST) at their 800 number requesting cancellation of the account to no avail.Desired Settlement: We want the billed amount to be cancelled as we cannot pay for unauthorized subscription as we are a public university.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please note that in their letter they provide the proof that we never placed this phone order as they refer to a female placing the order which I am not.

Thank you.

Regards,

Review: We have received a written notice from Progressive Publications and their collection agency [redacted]) that we owe them a debt for a newsletter that was ordered by [redacted] called "Facility Manager's Alert". When both [redacted] and our office called Progressive Publications and told them that this publication was not ordered and this debt is not valid they insisted it was because he had given them his birthdate. The only information that they could give [redacted] when he questioned them was his month and day of birth. Progressive states that they sent [redacted] 10 newsletters and an email to confirm the bogus subscription back in July. When asked to listen to the tape that they say that they have of him ordering the newsletter they said that they can not get that information because it is to old. The only written contact that we have from this company is a collection agency notice from [redacted] demanding payment that came just recently. This is not a valid debt and we want this matter resolved. In looking at other complaints written about this company this seems like a scam.Desired Settlement: I wish to have Progressive Publications cancel publications that they are sending us on a "Trial" basis and any collection agency acting on their behalf to cease and desist contact with our company, this debt that they say we owe is not valid.

Business

Response:

See Attachement:

Review: I received a second invoice for a publication from Safety Compliance Alert for which I have already sent a cancellation when the first newsletter and invoice arrived. It is true sometime mid -March I did get a request to try their newsletter for FREE, and received the first newsletter and invoice around April 4, 2013. I sent the first invoice back to them immediately with the words CANCEL written all over it as instructed and now I am still getting newsletters, unsolicited for which I have received a SECOND invoice. The website indicated no further action would be needed to cancel future newsletters, but they still keep coming and I am unable to get back into the site as a password is needed.

This invoice cannot and will not be paid by my school as this business is continuing to send unsolicited newsletters after cancellation notice was mailed to them. I have attempted to find a telephone number to call about this matter, but it seems as if they are not wanting communication, as it is not on the invoice or the newsletters. I have located this email through your Bureau in hopes that you can help me find a contact to reach them either by email or phone.

I have checked with your website and find that this is a common occurrence with this publication company, and want to make a complaint about their actions.Desired Settlement: I want the business to stop sending newsletters and invoices.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

P.S. I only want to say that I did NOT receive fax confirmation and I DID send the first invoice back with CANCEL written on it as instructed and did this on the day the invoice was received. The second invoice was done the same way. I do appreciate the business's effort to resolve this matter with no cost.

Thank you.

Review: I did not agree to a subscription of this. This is a scam and they will not send me anything showing me that I agreed to this subscription, but my birthdate. Afraid they could have gotten that from anywhere.Desired Settlement: I just want to make other aware that this is a scam. Apparently they call you with your information already and while yu are tossing it in the trash - they are billing you. Then they send it to a bogus collections. Read the internent you will find thousands with the excat same problem. All these business people suddenly lying about this??? I think common sense would tell you otherwise.

Business

Response:

See Attachment:

Consumer

Response:

I do appreciate and accept the offer made by the business. I must say that I always reject any offer that says I must cancel something within so many days. Furthermore the collections company told me that an email was sent rather than a letter, but could not provide me a copy of the email nor did I have record of such email. In today's business, mail from an unknown source is thrown out as junk mail as we are bombarded with stacks and stacks of it everyday. While I will say I definitely did NOT OK a trial, it is very questionable to hold a business accountable for a bill in which nothing is signed and any employee or non employee can just agree too over the phone. Had someone other than the collections company called me or if the collections company which was very rude and said I could not talk to the business and were illegally recording my phone conversations without my knowledge (not that I cared, but still unethical) - I could have resolved the issue at that point.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On February 6, 2014 I received a call from a [redacted] from [redacted], claiming to be recovering payment of $299 for a subscription to a newsletter from Progressive Business Publications from April 26, 2013.

Progressive Business Publications always use this “free trial opt-out approach”. You get to see the first few newsletters and then you opt-out if you don’t want to subscribe. Why can’t they just send one free sample and the customer can opt-in if he/she chooses like any normal business.

I told [redacted] I am sure I would have sent a cancellation because I didn’t find their newsletter helpful in our type of business because 90% of our employees are not native English speakers. I hadn’t received a newsletter for some time, so I thought my cancellation was received and processed.

[redacted] then gets tough telling me that they have my d.o.b. and company e-mail address and this constitutes a legally binding verbal contract. I have no recollection of ever having given Progressive my personal details. Why would I, if I never wanted a subscription to their newsletter.

Then he gets a bit softer and tells me he can reduce the payment to $130 which is supposedly the cost of the newsletters I received before Progressive stopped sending them.Desired Settlement: 1. I want both Progressive Business Publications and [redacted] to;

a. remove any personal information about me or my company from their books,

b. cease and desist from contacting me ever again.

Business

Response:

February 27, 2014

Dear [redacted]:

Thank you for your email of 2/27/14 regarding the above referenced complaint that you received on 2/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Safety Coord, placed an order on 4/26/13 for our Environmental Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/18/14 as they requested the same day they called us and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 17-trials for **. [redacted] himself while all other accounts were cancelled as we instructed without issue, except this account.

We initiated a request on 2/27/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: They are stating that we ordered their business publication that could be cancelled after 90 days. We have received e-mails of the newsletter (never any paper copies) and it was clearly something we were not interested in. There was never a follow up e-mail about the 90 days trial expiration. Then we started receiving harassing phone calls from their collection service ([redacted]. in [redacted], NY) about the $255.60 we supposedly 'owed' them. We have repeatedly told them that we did not ever order the publication and in fact only received an e-mail newsletter every couple weeks that we deleted, because is no way to 'unsubscribe'. In fact we just received an e-mail of the newsletter this morning. We e-mailed them by reply to their e-mail newsletter from a couple of weeks ago that we never wanted this and to stop e-mailing it.Desired Settlement: Stop calling us and our accountant demanding payment for a service we did not order. It's bordering on harassment and we will not just send money for nothing.

Business

Response:

November 10, 2014Dear [redacted]:Thank you for your email of 11/7/14 regarding the above referenced agency complaint that you received on 11/6/14. Afterreview, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office Mgr., placed an order on 3/31/14 for our Communications Bulletin for Managers & Supervisors publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/7/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few `risk free” subscriptions had been accepted before; 2-accounts for [redacted] (all the information given on this account matches the other 2–accounts). [redacted] did cancel the accounts as we instructed without issue. We did find a "memo” on the account dated 10/23/14 @10:49 AM (EST) that states that 1-Of Our Customer Service Representatives was returning their call and left a voice mail message to call us back. We never received a "call back”.We have initiated a request on 11/7/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

We have resolved the issue by paying their collection agency about half of the invoice, at their suggestion. They have assured us there will be no further calls or demands and that we have been removed from their solicitation list. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Business susbcrived a publication to usDesired Settlement: unsubscribe, cancel charges and formally apologize

Business

Response:

See Attachment:

Consumer

Response:

Our company is a large company. Purchases are made on a purchase order system. [redacted], as a manager, is very well aware of our policies and regularly issues purchase orders for any materials or services that are required. Definitely would not have handed out her own birth date as a purchase order reference number. A query of our payment database did not show any payments for this amount or this company. However a quick search of Google [redacted] turned over 107 entries on complaints over the same issue we experienced in only one website. In the interest of expediency and cost saving we are accepting their response to close this account. In fact, please communicate to [redacted] to please keep what ever issues are left. Please don't send anything of any kind for any reason. Please don't contact our company for any reason. We will keep this on file and I will make an entry on our database for future reference should the need arise to reopen this case..

Thank you.

Review: We are receiving invoices from the Center For Education and Employment Law for a book that we never ordered or received. They are insisting that the book was ordered by one of our staff members. This invoice is from March of 2014.

We also just received a book and invoice involving a different staff member that also did not agree to any purchase. This invoice is dated August 2014.Desired Settlement: We would like them to stop calling, sending materials and invoices, and void the open invoices as we do not want and never requested these books. ("Legal Update for Teachers: The Complete Principal's Guide" and "Keeping Your School Safe and Secure: A Practical Guide").

Business

Response:

October 2, 2014Dear [redacted]:Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on 9/26/14. After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Facilities Mgr., placed an order on 3/27/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/2/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned Over for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many "no risk” subscriptions had been accepted before; 7–paid in full accounts while others were cancelled as we instructed. Further, we did find an account for their Director of Finance that was paid and renewed from 10/2002 thru 10/2007. Also, we found that they did cancel the newsletter portion of the account On 5/28/14; the book was not cancelled at that time. We are enclosing a "Postage Paid" label so that they may return the book at Our expense.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the resolution includes returning the book "Keeping Your School Safe & Secure: A Practical Guide". As I stated in my original complaint, this book was never ordered or received, therefore, we cannot return something we never had in our possession.

Regards,

Review: I am a teacher, and was contacted in the middle of a class in October to see if I wanted to review information. I was not told that I would be charged for a book and a newsletter, costing $284.95. I did not open the book, as I had not ordered it. I kept the book, but in it's packaging, as I thought it was a mistake and would need to be sent to another person in my school. The company clai** that they sent me an email with this information, which was never received. Additionally, the company clai** that in the phone call, it was made clear that I could return the material. This was never explained to me. I am very frustrated with the lack of consistent communication, and feel as if I was scammed by this company to pay this money by sending me a book without my consent. In order to pay this bill, I will need to take money away from my students and my classroom. This company's practices are fraudulent.Desired Settlement: After I return the book they charged me without my consent, I want all charges dropped. I want all information in their records cancelled, and all further correspondence to cease.

Business

Response:

Dear [redacted]:Thank you for your email of 6/6/14 regarding the above referenced agency complaint that you received on 6/4/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Dir, placed an order on 10/7/13 for our Deskbook Encyclopedia of American School Law book and its companion newsletter. She provided us with birth date information as 9/6, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/14 as she requested that day; she also verified all the information we had to start a trial subscription is correct. We advised the collection agency to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. To date, [redacted] still has not returned the book as she said she would.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at [redacted].Thank you.Cordially,

Review: We ar receiving invocies and a publication that we did not order. No phone number listed on invoices. I have mailed back the voucher stating that we did not order this publication.Desired Settlement: to stop the scam.

Business

Response:

See Attachment:

Review: Employee [redacted] was not authorized said magazine/publication without authorized permission. Employee was not clear on cancellation requirements - Tried to cancel after 90 days and was unable to do so- Apparently there was a 30 days notice required - PBS was not very forthcoming with Rules and guidelines for canceling the trail. Now we are being harrassed by collection company for 295.00 - [redacted] - We would like other consumers to beware of this company - Their practices are business worthy - They are making money by scamming employees of companies and not be forthright with the rules. Employees will say anything just to get these people off the phone. [redacted] feels this is wrong and not business like. Account number [redacted] Invoice [redacted]Desired Settlement: Would like them to take this off our credit report and stop contacting us and our employees.

Business

Response:

May 8, 2014Dear [redacted] :Thank you for your email of 5/7/14 regarding the above referenced agency complaint that you received on 5/5/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the Order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Sls Mgr., placed an order on 10/11/13 for our Selling Advantage publication and he provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the Order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/7/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware Of Our cancellation policy. We found several trial subscriptions had been accepted before. Prior to this, **. [redacted] has accepted -different publications that he never cancelled or paid and those were turned over for collection, too. Those accounts have been ceased.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, Thank you

Review: This company ROUTINELY SCAMS companies into paying for items not ordered. I have had this problems with this company in the past. I have asked them to cease and desist sending us bills for unauthorized charges. They have now turned our company over for collections and I want them put out of business once and for all. How this company continues to still operate after numerous complaints is beyond me.Desired Settlement: I want this company to quit calling and sending their bt bills to our company.

Business

Response:

May 29, 2014 Dear [redacted]:Thank you for your email of 5/29/14 regarding the above referenced agency complaint that you received on 5/23/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Receptionist, placed an order on 10/17/13 for our Safety Compliance Alert publication and she provided us with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/23/14 the same day [redacted] called us and we advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing On this account.When [redacted] called us on 5/23/14 Gl: 18 PM (EST) she would not verify any information we had for opening a trial subscription for [redacted]. She eventually hung up on the Customer Service Representative refusing to give her a chance to resolve matter.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; other trial accounts were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, Simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.