Progressive Business Publications

Review: Company is alleging we signed up for a subscription to their services which we did not. Without even contacting us, sent us to a collection agency who threaten reporting us without providing proof of an accepted contract, subscription, invoice, or purchase order.Desired Settlement: And we better not be reported, or I will happily countersue using any and all contract and/or business tort remedies and we'll happily report their behavior to the FTC as well.

Business

Response:

September 15, 2014Dear [redacted]:Thank you for your email of 9/15/14 regarding the above referenced agency complaint that you received on 9/11/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Clinic Admin, placed an order on 1/23/14 for our Primary Care Coding & Reimbursement publication and he provided us with birth date information as [redacted]. Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/15/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and were cancelled as we instructed except this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting in part and accepting in part this response because:

several of the comments in this company's letter are patently false, yet I am happy to hear they are ceasing their illegal collection actions. In their response they stated that a verbal order was taken over the phone and they prove this providing a month and day of a birth date (rather strange). No such verbal order was placed over the phone and only a recording of the call could actually prove that an order was placed. I would be happy to hear that phone recording. Regarding the company's comments that we have done business with them in the past and have cancelled those orders, the business must be talking about how we have repeatedly received invoices and publications from this company without any actual orders. They probably continue this behavior because in the past they may have gotten some payments from an unknowing office manager who no longer works with us that just paid the bill without actually verifying what it was for. Ever since 2010, every phone call placed by this company for orders either gets "lost" in my solicitor voice-mail or their sales rep gets hung up on by me. Further, I have no time to send back invoices or publications with the word cancel on them for items I did not order. However, I am happy to hear the company has ceased collections actions and I would request that no one from the company ever call our office(s) and that they remove our address(es) from any database they maintain. If this behavior continues as it has in the past, we will take further legal action against your company.

Regards,

Business

Response:

October 6, 2014Dear [redacted]:Regarding the above referenced rebuttal that you received we submit the following:All the information we received to start a "no risk” subscription for our publication was given to us by someone who identified himself as [redacted] on 1/23/14.We cancelled the account on 9/15/14 as stated in our letter to [redacted] on that same day.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us.Thank you. Cordially Sylvia N. Dir. Of Subscriber Services

Review: We sent back the bill stating that we did not want the product and that we wanted to cancel the subscription. One of the subscriptions is under the name of a person who has not worked here for over two years and we cancelled that subsciption years ago. I have no idea how or why they started that account back up ([redacted]). We want both cancelled and for them to stop sending us bills. The other account number is [redacted]. We want to be removed from all solicitations that this company engages in and want to permanantly discontinue doing business with them. We also called ###-###-#### and cancelled. This was all this past spring. I also just called them again today (it was after hours but I left a detailed message with our e-mail address to contact us) and will be putting another cancellation notice in the mail to them tomorrow.Desired Settlement: We need to be adjusted for a bill of 134.95 on each of these accounts. (This is the price of one book!) Also we want to discontinue contact or doing business in any form with this company.

Business

Response:

September 23, 2013

Dear [redacted]:

Thank you for your email of 9/23/13 regarding the above referenced complaint that you received on 9/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with-a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Pres, placed an order on 3/5/13 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we' did contact the collection agency on 9/20/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found another trial subscription for **. [redacted], Principal that he accepted on 3/12/13 for the same exact publication. He gave us a birth date and email address and was sent the publications over 5-month period, also. His account, too, was placed in collections for nonpayment or cancellation. We have cancelled this account on 9/20/13. There is no money due on either account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I was contacted last August by Progressive Business Publications about a free trial of their newsletter "What's Working In Human Resources". I agreed and they said they would send an invoice and if I didn't want it...I could just send the invoice back with CANCEL on it within 60 days and owe nothing. I never received anything from them and I had forgotten about it. Today I got a call from [redacted] and they basically told me I owed it or it would go on my and my company's credit report. I felt I had to pay the $299 or have it put on my credit report or worse...my company's. Then my boss told me this exact same thing...from the same company...happened to him. He actually also filed a complaint about this company as well to the Revdex.com last year. So, I didn't receive any invoices or the publications...and no one from the company called me to figure out what was going on. They basically just sent it to collections without informing anyone. I am very angry about it and I cannot reach anyone at Progressive Business Publications to get it straightened out. The credit recovery place just said that I agreed and they sent out the invoices...so I should have gotten them. Well, I didn't get anything.Desired Settlement: I would like them to refund the $299 they billed my credit card since I didn't receive any of the publications. Then for them to NEVER contact my company again.

Business

Response:

March 20, 2014Dear [redacted]:Thank you for your email of 3/20/14 regarding the above referenced complaint that you received on 3/18/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 8/14/13 for our What's Working In Human Resources publication. She provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months,10 mailings, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.We were contacted by [redacted] via email on 3/19/14.A customer service rep called [redacted] and went over all information in the account which she stated was correct.During the call she stated that she paid the collections agency for the subscription at which time she was told a do not renew was placed on the account.As a courtesy we contacted the collection agency on 3/20/14 and they advised us that they did receive payment for this account in full for $299 on 3/19/14. They have marked this account "Settled Satisfactorily". There will be no ramifications due to the account being turned over for collection. Please know once the collection agency receives payment there can be no refund.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: PBP called and offered a 60 day trial of their publication. After accepting the trial I did not receive any publications until well after the 60 day trial and I did not receive an invoice. I still have not received an invoice from PBP till this day and had to request the collections agency to send it to me.

I can't try out a product without receiving it within its trial period.

I can't reject the product within the trial period without an invoice as per the instructions on their website.

They want to charge me an exorbitant amount for a product I could not reject within their conditions. I do no want their publications and find no value in it.Desired Settlement: Cancellation of subscription/product. Cancellation of invoice.

Business

Response:

See Attachment:

Review: Our facility has been receiving false invoices for publications we did not order. We are now receiving collection notifications from International Credit Recovery, Inc. to send payment to Progressive Business Publications. The invoices reference our HR Director, but neither she nor any current HR employees ordered a 1 year subscription for "What's Working In Human Resources."Desired Settlement: I would like to stop receiving false invoices to pay. Our facility will not pay for publications or services we did not request or order.

Business

Response:

September 22, 2014Dear [redacted] :Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 7/7/14 for our Keep Up To Date On Payroll publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/26/14 as they requested via U.S. Mail. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All Of Our Contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours, Sylvia N. Dir. Of Subscriber Services

Review: I was contacted by international credit recovery on 6/13/13 stating I owed money to progressive business publications. I was told I authorized receiving their newsletters and services over the phone on 11/12/12. They said I gave them my date of birth and email address and that our phone conversation was recorded. I asked for proof of this and they asked for my managers name. I refused to give them that info until they provided me with proof that I authorized or wanted their services. I am a medical biller and do not have permission or authority to purchase anything for the hospital. I dont even work at the actual hospital. I work in the corporate office offsite. They called my COO and collected $300 from her. She called me after the call to let me know. This was very upsetting hat this obvious scam company got money from our hospital. I told my COO to put a stop payment on her check immediately. This is a scam. These people are extremely rude and threatening.Desired Settlement: I expect my credit to not be affected in anyway and to never hear from this company again.

Business

Response:

See Attachment:

Consumer

Response:

I did not give my birthdate, email address or consent to order any products! Again, I am not in any position to make any orders for my company. I do not work in that department. I do not have permission to do that. I would never have agreed to accept any products or publications from this company or any other company. Stop scamming people! It is very easy to retrieve anyones personal information online. You dont have to be a genious to figure out my birth date and email address. Of course I was upset when I got a call from a collection agency demanding me to pay them or speak to my Supervisor. I never receivedany invoices nor emails. Then out of the blue I get this call asking for money and threatening to report me to the credit bureau. It was absolutey ridiculous! I feel sorry for people who actually fall for this type of scam. All I asked was for a copy of the invoice that was "supposivelY" sent to me. And the lady hung up. Where is your proof of my voice recording approving your publications? Where are my invoices? You have provided me nothing in writing or anything at all to prove what you are saying. What you are doing is illegal and should be shut down and fined extensively. Thank god I was able to have my COO put a stop payment on that $300 check. If I receive any more calls from you I will take this to the next step. Newsstations will be called, police...what ever I have to do make you stop. This whole ordeal has been a complete waste of my time. I have alerted my company to your scams so that I dont have to eal with this alone. Next call I get wil be recorded. ANy emails you may send will be forwarded to my IT department. I have complete backing from my company.

Your response to remove me from your files and cancel collections is accepted. Please dont ever contact me with this BS again!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Center for Education has been sending books that were NOT ordered and are not wanted. The company has been told to stop sending the books. The sent books require me to pay to RETURN them. This is a scam and ripoff. The books are NOT wanted and I do NOT want to pay to return them. I will send them back... but will send them CODDesired Settlement: Accept the book back COD and stop the calls and phone harrassment for collections. Stop sending unwanted books immediately

Bottom line...I do not want their books, never ordered them, and will NOT pay for them.

Business

Response:

February 17, 2014

Dear [redacted]:

Thank you for contacting us regarding the above referenced complaint. After review of our detailed electronic records we would like to respond to this complaint with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Police Chief, placed an order on 6/26/13 for our Deskbook Encyclopedia of Public Employment Law book and its companion newsletter and we were provided with a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the fax went through without any problems.

Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by Chief [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/10/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found that Chief [redacted] had accepted a trial subscription for this same publication in 2007 and we received payment in full on that account.

We initiated a request on 2/10/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Cordially,

Review: On 8/27/2014 I received a call on behalf of Progressive Business publications from International Credit Recovery. They stated that we have an outstanding invoice from 2011 for a subscription. The company does not have any record of signed documentation authorizing the subscription service. ALSO WE HAVE NEVER RECEIVED A SUBSCRIPTION!Desired Settlement: I wish this company to STOP contacting our place of business and to void their "invoice".

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/28/14 regarding the above referenced agency complaint that you received on 8/27/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], G/M, placed an order on 6/8/11 for our Customer Service Advantage publication and she provided us with birth date information this time as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/28/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a total of 6-trial subscriptions had been accepted before; 3-different trial subscriptions for [redacted] for which we were given a different birth date each time. All other trials were cancelled without issue except this account .We have initiated a request on 8/28/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: Original order of 72 advertising mugs arrived in a "wrapped" text format and did not match the "approved proof".

When we inquired about the "approved proof" we were told there was an additional charge for the "none wrapped, two sided" mug.

We agreed to pay the extra fee and the two sided "approved proof" mugs arrived. The logo and text on the second shipment were

uneven and much smaller in scale then originally "approved".

We were advised to return 5 cups at their expense (for inspection) and used the UPS account provided by them. UPS could not identify this account number

and charged our company for shipping them back.Desired Settlement: This process has cost our company significant time and resources. We would like a total refund of all charges incurred.

$476.28

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a call asking me if I wanted a subscription to an Administrative Professionals newsletter, I said no, and the telemarketer said I could receive it for free to see if I liked it. I finally said OK and gave him the mailing information. He said I would receive the newsletter by mail and by email as well. I received some by mail, but did not receive any invoices or any emails. Now they say the account has been turned over to a collection agency and I owe $195.90. I do not owe anything as I didn't agree to pay for a newsletter.Desired Settlement: I want all charges removed.

Business

Response:

See Attachment:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did not order the newsletter. I was told the newsletter was free. I did not receive any invoices by letter or email. I am not obligated to pay for something I did not order. This company has hundreds of complaints against it, for the same solicitation. When I told the telephone solicitor I did NOT want to order, he said it would be sent for free and if I liked it I could then order. I want all charges reversed and all collections stopped immediately.

Regards,

Review: The Town of [redacted] has received a bill in my name amounting to $299.00 for back payment for newsletters and access to a website owned by this company. I had a phone conversation with one of its representatives in the latter part of December 2013 regarding information they would like to mail me regarding OSHA related safety bulletins. At no time during the conversation was I told that the [redacted] Police Department or Town of [redacted] would be charged for such information. I have since not received any material from this company until today with a call from my Finance Department that a bill arrived for $299.00 for an annual subscription of unlimited access and newsletters. I have searched the internet and found that this business is a frequent complaint generator for the Revdex.com in many states along with [redacted] with a grade of F for both. This is the company that Progressive uses to collect money. I will also file a complaint against them if they attempt to contact myself or the Town in attempt to gain monies for fraudulently billed services.

I would have contacted Progressive Publications directly to complain but there was no phone number on the fraudulent bill.Desired Settlement: Progressive Publications will no longer contact the Town of [redacted] nor any of its departments in the future in an attempt to solicit monies. Progressive Publications is not owed any monies for its fraudulent services and will not have [redacted] contact anyone employed with the Town of [redacted], including myself, about this fraudulent charge.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 3/1/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Sargent, placed an order on 12/10/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the-conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by Sargent Strickland were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 3/5/14 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and all were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications sending collections notices for product that was not ordered and not received.Desired Settlement: Progressive Business Publications to cease and desist from sending collection notices for product not ordered and not received.

Business

Response:

August 21, 2014Dear [redacted]:Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Chief, placed an order on 3/21/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: In December 2012, Progressive Business Publications offered a free sample newsletter through a solicitation phone call. The free sample was received. On August 19, 2013 Progressive Business Publications Collections called the Development Director and informed her that they had been sending invoices for $240 since February 2013 to the accounts payable department. Because the $240 invoice was not paid, Progressive Business Publications Collections told the Development Director that they will report her personal information to a credit reporting agency. NO invoices were ever received. NO newsletter subscription was ever ordered or approved.Desired Settlement: HFHL requests an immediate cease of threats to use Development Director's personal information to report her to a credit reporting agency. (Progressive Bus Pub Collections specifically said they had her birth date & name and would use them.)

HFHL requests a copy of the $240 invoice and a Credit Memo for $240 be faxed to us.

HFHL requests no further collection attempts be made by Progressive Business Publications.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Development Dir, placed an order on 12/13/12 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 2/13, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and. invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/21/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and all other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: Progressive Business Publication called asking we if wanted to try a few copy "The Selling Advantage" and now they are trying to charge our company $295.00.Desired Settlement: We would like invoice [redacted] to be credited as we never authorized an invoice.

Business

Response:

February 17, 2014

Dear [redacted]:

Thank you for your email of 2/14/14 regarding the above referenced complaint that you received on 2/11/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer.

Regarding the specifics of this situation, please note that **. [redacted], Ops Mgr, placed an order on 10/31/13 for our Selling Advantage publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/12/14 as they requested and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Cordially,

Review: This company claims that I authorized them, in the name of the company I work for, to receive their products, which I actually never agreed to. I recently received an invoice from "their" collection agency claiming that I owed them $253.00. I was afraid that I would lose my job if I didn't pay this amount since it claimed that it was a service provided to the company I work for (my name and my employers name were both on the invoice). I thought that this was a legit business at the time. I have since found out that this is a total scam and would like to have this money refunded to me. After further investigation I have found that this is a very common occurrence with this company, charging people for things that they never agreed to in the first place.Desired Settlement: I want to be refunded the full amount of $253.00

Business

Response:

January 30, 2014

Dear [redacted]:

Thank you for your email of 1/29/14 regarding the above referenced complaint that you received on 1/24/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Center Mgr, placed an order on 6/20/13 for our Facility Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any proble**.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line progra**, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/29/14 and the agency advised us that they received payment for the subscription on 1/24/14 in amount of $253.00. They have reinstated the account so that **. [redacted] will receive the remaining issues of the 1-year subscription. Once the account expires there will be no further issues, invoices or renewals sent. We have placed a "do not renew" on the account and there will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Please be advised once the collection agency has received payment there can be no refunds made.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before, as well as, 1-other account for [redacted] for our Administrative Professional Update publication. This account, also, went to collection for nonpayment or cancellation. [redacted] paid the collection agency $195.50 for this account on 10/18/13; while all other accounts were cancelled as we instructed without issue except [redacted]'s.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you

Review: Progressive Business Publications called the [redacted] Township Water Authority asking about Environmental Compliance. We told them as we do with every publication offer that we receive, that we are not interested in anything. They asked if they could send a free copy, which I said ok. After that time, we never received any publications, no free copy and no invoice. Now, all of a sudden, [redacted] from [redacted] contacted us via telephone that they are trying to collect a $299.00 subscription fee that I did not authorize. This subscription was never authorized by me or anyone at [redacted] Township Water Authority.Desired Settlement: We would like to discontinue any newsletter and zero our account balance. The charge is not legitimate, and the charges were NOT authorized by [redacted] Township Water Authority.

Business

Response:

September 25, 2014Dear [redacted]:Thank you for your email of 9/24/14 regarding the above referenced agency complaint that you received on 9/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Mgr., placed an order on 2/10/14 for our Environmental Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/25/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A Collections Agency called our offices to collect for an email and mail subscription from Progressive Business Publications. We have not received a publication by this company at our business office. We never signed a subscription agreement. The collections agency is threatening to report a $299 charge to the credit bureau, unless we pay a smaller amount of $130.00 by 2:30PM PST today July 24, 2014. Again, we have not received the product, I have not authorized a subscription agreement; hence we are not willing to pay $130.00 or any amount. Please stop whatever subscription you may have us on, as this is a mistake.Desired Settlement: Stop collection. I am not sure what the service is or product is, but we do not want it and I am not authorizing it.

Business

Response:

July 31, 2014Dear [redacted]:Thank you for your email of 7/30/14 regarding the above referenced agency complaint that you received on 7/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 12/16/13 for our What's Working In Human Resources publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,SYLVIA *. NDIRECTOR OF SUBSCRIBER SERVICES

Review: PBC cold calls our employees, then offers a free newsletter, which is almost always denied. During the phone call, the company obtains some personal information, such as a birthday, then sends the newsletter anyway. Much later, we receive a credit collection notice stating that the free period has expired and we owe a few hundred dollars for the items that were mailed to us.Desired Settlement: I do not want PBC or their collection agency ([redacted]) to ever contact an [redacted] employee again.

Business

Response:

See Attachment:

Review: This organization is billing [redacted] for a publication that was not ordered nor received. They made a phone call in December using the previous HR Director's name and sent their "free" publication to our office - despite being told at the time I was not interested. They followed up in January and were told I was not interested in their publication. We then began receiving invoices for the publication; to my knowledge we never even received a single issue of the HR Newsletter. I attempted to contact them to resolve, but there is no contact information available. I did manage to find two e-mail addresses - so, I sent an e-mail to [redacted]@pbp.com; [email protected] requesting the invoice be corrected to reflect a zero balance and billing be stopped as we never ordered this publication. I didn't hear anything more from them. However, as of last week, I now have their "collection agency" [redacted] calling me (and all the other Directors) regarding this "delinquent" bill. I have spoken to Amanda at this agency, and explained the ordeal. She indicates that I ordered this, so I asked for a copy of the order or audio recording - and she hung up on me. She is now calling using high pressure collection tactics in an attempt to collect an invalid debt. Please help.Desired Settlement: I would like this organization to adjust the "invoice" to zero as no service was ordered or received, and cease all future communication with [redacted].

Consumer

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Jul 31, 2014 at 8:58 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Jul 31, 2014 at 8:18 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

I received a “Cancellation Notice”. At this time I do not know if this means they have corrected the billing or just cancelled the “subscription”.

-----Original Message-----

From: Subscriber Service [mailto:[email protected]]

Sent: Wednesday, July 30, 2014 8:06 PM

To: [redacted]

Subject: Your cancellation request.

Dear [redacted]:

We're sorry you decided to end your no-risk subscription to What's Working in Human Resources.

As promised, we have processed your request to cancel.

You may receive one additional issue before your subscription is terminated, which you can keep with our compliments. If your cancellation was a mistake, please call us at the number below for immediate reinstatement.

Now, we'd like your insight.

In the interest of making What's Working in Human Resources more relevant to people in your position, we've placed a short, six-question survey here:

Please take a moment to respond. It will only take a minute to Complete the survey, but your feedback will be most valuable.

Thanks again for trying What's Working in Human Resources.

Customer Care

Progressive Business Publications

Confirmation#: [redacted]

Kind regards,

Leslie J[redacted]

Review: I have received several calls from International Credit Recovery Inc to collect payment for a product I did not order from Progressive Business Publications. I first thought it was a product I had ordered and cancelled but they informed me it was for a different product. They claim the invoice was sent to me but I had not received one until the collection agency faxed me a copy. I have not received the product although I received an email with a link to an electronic website that I looked at but did not use. I did not order the Injury Prevention and Cost Control Alert . They have indicated if I pay the bill, they will resend the information that I did not receive.

They are now calling my supervisor indicating I claimed I ordered the product. She was already aware of the phone calls I had received and that I had indicated that I had not ordered the product.Desired Settlement: I would like this resolved by cancelling the order and no longer collecting for the bill. They have offered to resend the proudct that I did not receive. I want to be done with them.

Consumer

Response: