Progressive Business Publications

Review: this company calls and talks with someone at your company then gets their name and then starts sending out different safety literature and then after sending numerous literature's then

they start sending a bill that you owe this much.. this has happened twice to our company. they have talked to two different people. we did pay the first one because we thought we

owe it, but this time our safety person said they when they called again he told them that we didnt authorize this transaction and we want to cancel it IMMEDIATELY. the Literature is

still coming. he has called and emailed them to STOP. they have not. they have all kinds of subscription headings,different ones......Desired Settlement: We told them we want NO CONTACT of this company again, through mail or phone. PERIOD.

Business

Response:

See Attachment:

Review: This business sends a publication to a business requiring an opt-out formal request in order to stop receiving the publication. When the opt out is not formally requested, they use collection agencies to collect for subscriptions that were never formally requested.Desired Settlement: I paid $100 to make the matter go away. I would like the $100 refunded, but I want this business on record for deceptive sales practices.

Business

Response:

October 24, 2013

[redacted] Revdex.com 1880 J.F.K. Blvd Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/24/13 regarding the above referenced complaint that you received on 10/23/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Dir Fin/Admin, placed an order on 3/14/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 6/22, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/24/13 and they advised us that they received partial payment of $100.00 on 10/23/13 for issues served. They did cease collections and cancelled the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency has been paid for issues already served there can be no refunds made.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: A representative from Progressive Business Publications allegedly contacted one of our staff members regarding a "free" subscription to a magazine. Our staff always decline any of these offers for "free" publications and this staff person does not recall this company contacting us. We have never received the publications they allege we agreed to accept either by e-mail or through the mail as they claim. We have now received multiple phone calls to three staff members, including myself, to try to collect on our "past due account" from [redacted] which have involved them being verbal abusive to our staff to the point where our staff have hung up on them.

Our organization has exemplary credit and handles our finances accordingly. We have repeatedly asked for proof and documentation in writing of the alleged agreement and received nothing from either Progressive Business Publications or [redacted] and therefore our organization does not have any paperwork on this transaction. We believe this to be a scam and a fraudulent charge.Desired Settlement: We would ask that Progressive Business Publications wipe out any charges for this publication and never contact our organization regarding publications again.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/13/13 regarding the above referenced complaint that you received on 11/11/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], External Affairs Mgr, placed an order on 3/7/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/11/13 after receiving a call from a person who would not identify herself (but did verify that all the information to start a trial subscription we have is correct) and we advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on 11/14/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions that [redacted] had accepted before, as well as others accepted by the company; all of which were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance in resolving this issue.

Regards,

Review: Progressive sent a "newsletter" to one of our employees. Along with the "Free newsletter" they sent an invoice for almost $300. I, being the Lead Accts Payable person asked our employee if she had ordered this item and would she like for me to pay the invoice. She said she had not ordered it and to please not pay the invoice. I wrote on the invoice itself, we do not want it and to stop sending us additional copies. I know this company from previous bad experiences at other companies I have worked for. We got a call from a "collection agency" saying they were going to pursue legal action if we didn't pay immediately. I told the lady on the phone we had no intention of paying the bill as we didn't order it and told them to stop sending us unsolicited items.Desired Settlement: For them to stop calling us (they have called everyday); for them to stop sending us unsolicited "newsletters" in the future. They need to credit the invoice they say we owe them, as we owe them nothing.

Business

Response:

November 11, 2013

Dear [redacted]:

Thank you for your email of 11/11/13 regarding the above referenced complaint that you received on 11/8/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders I by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted] Acct/HR Asst, placed an order on 4/18/13 for our Supervisor's Legal Update publication and she provided us with an email address. Within 2 4 hours we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by Ms Fontana were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/11/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 4-paid in full accounts, 1-account paid from 2009 to 2012. Others were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do disagree, however, with not contacting them within the cancellation policy timeframe, as I personally wrote on the first invoice we received from them "Cancel, do not want". When they kept sending after that point, we just threw the mailings away. It was unsolicited junk mail.

Regards,

Review: [redacted] Academy is a public charter school located in [redacted] DC. Progressive Business Publications has failed to respond to several written request to correct billing and cancel subscriptions of unordered newsletter subscriptions. Instead sending numerous bills and then referring our school to a collection agency - [redacted]). In addition, we attempted to contact Progressive Business Publications via telephone using the number listed on the internet, however that was unsuccessful.Desired Settlement: Immediately remove our school from their solicitation and correct billing to reflect $0 balance due for unordered newsletter subscriptions.

Business

Response:

October 17, 2013

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 2 4 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 2/4/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 11/18, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/16/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; we found 4-different accounts for [redacted] herself. Continuing to search, we found another account that was turned over to the collection agency for [redacted], A/A. She accepted a trial subscription on 3/20/13 for our Administrative Professional Update. Birth date given was [redacted], as well as an email address. We cancelled this account on 10/16/13, also. There is no money due or owing on either account. All other trial subscriptions were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Our company has been receiving invoices for payment of a product we did not order.Desired Settlement: We would appreciate it if the company would stop sending us an invoice for a product we never ordered and to tell their collection agency to stop collection proceedings.

Business

Response:

October 31, 2013

Dear [redacted]:

Thank you for your email of 10/30/13 regarding the above referenced complaint that you received on 10/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Exec Asst, placed an order on 3/11/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/31/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications called our business on March 8, 2013 offering a risk free trial publication which was to be emailed and mailed bi-monthly. The employee who answered the phone verified the company mailing address and provided an email address, however she DID NOT authorize a yearly subscription or billing of a subscription. The sales representative was extremely pushy and would not take "no, we are not interested in receiving a free subscription" as an answer. After the March 8th phone call, our place of business did not have any further contact with Progressive Business Publications. We did not receive a bi-monthly newsletter via mail or email. On September 23, 2013 we received a phone call from [redacted] stating we owed money for a subscription we had been receiving and been billed for. We stated we have not been receiving any type of newsletter and we have never received a bill. We have always paid our bills promptly so we we would have addressed the billing immediately had we received something. Since the September 23rd phone call, we have been contacted two more times requesting payment immediately either by credit card over the phone or an over-night check. We have asked for a copy of the invoice/bill sent to us and have not received anything as of yet. Progressive Business Publications AND [redacted] is a scam and are guilty of fraud for numerous reasons.Desired Settlement: [redacted] would like Progressive Business Publications and [redacted] to stop contacting us regarding a product we never authorized to be billed for OR received. We wish to have no further contact with them and would like to be removed from their calling list. Most importantly, we would like the outstanding charges they claim we owe to be dropped.

Business

Response:

October 3, 2013

Dear [redacted]:

Thank you for your email of 10/3/13 regarding the above referenced complaint that you received on 10/2/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 3/7/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/3/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account and 3 other trial subscriptions for [redacted], herself. (All information given before matches this account.) Other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Company reports that they sent an item that I did not receive, want or order and now they are harassing me with a bill for said item.Desired Settlement: Stop harassing us

Business

Response:

October 16, 2014Dear [redacted]:Thank you for your email of 10/16/14 regarding the above referenced agency complaint that you received on 10/10/14. After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 3/27/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. He provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/16/14 and advised the agency to cease collections and to cancel the book portion of this account. They have assured us that this hasbeen done. There will be no ramifications due to the account being turned over for collection and there is no money due or owing on this account. They did cancel the newsletter portion of the account on 5/20/14. They did not cancel the book portion at that time. They state in the complaint that they did not receive anything from us but they cancelled the newsletter and that went to the same address as the book. I am enclosing a “Postage Paid" label so that in the event it is located it can be returned at our expense.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “no risk” subscriptions had been accepted before; 4–paid in full accounts while others were cancelled as we instructed. We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.Please feel free to contact our Customer Service Department if you have any further questions at 1-[redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: PBPs collection company called our secretary and left this message:

Please call [redacted] from [redacted] at ###-###-####.

She said it’s urgent regarding an unpaid invoice.

I have never heard of [redacted] and we have not outstanding invoices with PBP.

I called and spoke to "[redacted]"; at first, she could not find my name or record of calling me. Then she claimed that PBP had been sending us a newsletter (which we do not receive) and we did not pay for a renewal. I told her that PBP is welcome to come after the City if they so choose.Desired Settlement: End this scam.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance with this matter.

Regards,

Review: I was called by a salesperson about this product. I told them that I could not decide to subscribe to their product because I was not allowed to make those decisions for m company. I was told to try it for free; if I did not like it, I could cancel it within the thirty day window. It took twenty days for me to receive the first news letter. BY the time I received notification that I had to make a decision, it was already passed the window, but I could not cancel it until I received the invoice. At which point I was supposed to write cancel on it an send it back. They did not provide me with a fax number to send it directly back to the company; if they had, I would have returned it and canceled the product within the window. Instead, I had to mail it back and it was received late. I continued to receive the product after canceling; the company contacted me looking for a payment. I explained to the representative that I had canceled and would not like to receive the product; she assured me it was taken care of. The mailings stopped and I heard nothing for 6 months. Two weeks ago, I started getting collection calls. I was told by the collector that the company told her that I wished to receive their service, that I never tried to cancel, and never responded to any attempt that they made to contact me.Desired Settlement: I wish for the company to drop the issue. I canceled the services; they did not provide the appropriate means for me to cancel the services, so they are unethical. I want the collection calls to stop, and I wish to never be contacted by them again.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 2/2 6/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], House Keeping Dir, placed an order on 7/9/13 for our Facility Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/5/14 as requested and advised the agency to cease collections and cancel the account. They have assured us this will be done. There will be no ramifications due to this account being turned over for collections and there is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all other accounts were cancelled as we instructed without issue except this account.

We initiated a request on 3/5/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: We did not purchase anything from this company and we are continuing to receive "invoices" with threat of collections.Desired Settlement: All communications from this company should cease and bill will be refunded.

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 8/29/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Safety Mgr, placed an order on 5/2/13 for our Supervisors Safety Bulletin publication. We were provided with birth date information as 3/12, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 9/4/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before by **. [redacted] (all information given matches this account) and those accounts were cancelled as we instructed without issue. Further, [redacted] requested a "refund" on this account but we never received any payment on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We continually receive bills for an alleged contract that I entered into over the phone. The company called me about a month and a half ago about this invoice. I told them that I never ordered any kind of email publication from them that would involve any charged. This is a benefits and compensation publication and we have a Benefits Manager that is in charge of these things so they would never involve me. I was asked for my birth date to verify for the operator that called me that he spoke to an actual individual. It was never discussed that my birth date would be used to prove a contract, I have asked the company to send me a signed contract between them and myself. I am putting the letter in the mail today because their newest invoice is threatening collection efforts to collect for this invoice for a service that has never been requested.

The invoice that they keep sending is still going to the former owners address, which I think helps to show that we never actually had a detailed conversation about any contract or I would have had them update our proper mailing address.Desired Settlement: I want this company to 1-stop contacting us 2-adjust our alleged invoice 3-remove me from their emailing list as referenced in the letter that I sent to them

Business

Response:

See Attachment:

Review: Progressive Business Publications has enlisted the services of [redacted] to harass staff members of our organization for a newsletter that was not ordereded. The collection company utilizes threatening phone calls in order to obtain payment for the bogus invoices produced by Progressive Business Publications. The phone calls are abusive and threatening - threats of taking a lien against our organization to satisfy the $198 debt.

Again, this collection action for payment of this newsletter, Primary Care Coding and Reimbursement, was directed to a subspecialty practice (not Primary Care). Despite numerous attempts to explain the fact that the newsletter was not ordered or wanted, the caller form [redacted] persisted with rude, threatening conversation.Desired Settlement: The preferred settlement is for this company to cease and desist in harassing my organization with bogus claims of unpaid invoices. We do not pay for services we did not purchase.

Business

Response:

See Attachment:

Consumer

Response:

Dear Revdex.com of Metro Washington DC and Eastern Pennsylvania;

of Progressive Business Publications.

In order to respond to the complaint we require further information:

Question: What is the Name of the Person who is receiving the publication?

Answer: [redacted]

Question: Did they receive an invoice? If so, what is the account number and name of the publication?

Answer: Yes. Account # : [redacted] Invoice # : [redacted]

Please contact if there are additional questions. I appreciate your assistance in this matter.

Regards,

Review: I received a phone call at work that was offering a "free" Supervosor Safety Bulletin. I kept on receiving the bulletin, thinking they were "free" just like their sales rep said. Today I get a bill in the mail for $299.00 for a one year subscription. What? I went onto the internet only to find out that I was the "next" victim along with 2,333 other people or business (and thats only the ones who have filed a complaint with the Revdex.com). I then called and spoke with an employee at Progreswsive Business Publications that says she will unsubscibe the account and our balance is now $0.00. Too bad I didn't have my own recorder so I could have taped their original conversation. What a scam!!Desired Settlement: That they DO unsubscibe our account (that means no more "free" bulletins) and our bill IS $0.00. I would also like to see something be done so this business can't scam people anymore. I would be embarrased to work with a low life company such as this.

Business

Response:

See Attachment:

Review: We received a bill from Progressive Business Publications for "newsletters" that we did not order and never received. The invoice shows the subscriber name as a receptionist at our office who has no authority to order or agree to pay for anything. Our receptionist did not order a subscription from this company. I put the name of this company in an internet search, and I see hundreds of complaints about this company being a scam and that they continally harrass businesses with threats of sending them to a collections agency. There is only one person in our business who has any authority to purchase/subscribe to anything, and our receptionist and everyone else in our company is aware of that.Desired Settlement: I want this company to refrain from sending us bogus invoices and calling our business. I am also filing a complaint with both the Attorney Generals in PA and TX.

Business

Response:

February 27, 2014

Dear [redacted]:

Thank you for your email of 2/2 6/14 regarding the above referenced complaint that you received on 2/3/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Billing, placed an order on 11/7/13 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as 3/26, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 2/27/14 as requested. There is no money due or owing on the account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company turned an erroneous account that they state is ours over to [redacted] for collections. I have written letters to both Progressive Business Publications and [redacted] requesting proof of the order or proof of delivery and none can be provided except for some erroneous birthdate of an employee of our company who is not even authorized to make a purchase. The employee they say ordered the publication denies ever doing so and does not know how anyone might have obtained his birthdate other than by fraud. I have been threatened with legal ramifications and that our credit would be ruined. I have not been able to contact this erroneous company nor have I had any repsonse to any of my letters.Desired Settlement: I want these charges removed. I want this company to remove us from any mail, phone or email contact list. I want this company investigated by the Attorney General.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 26th, 2013 I received a call to my office from Progressive Business Solutions offering a subscription to a Quality Manager's Alert Magazine, the lady called [redacted] asked if I was interested and offered one free sample, which I accepted, she asked if I wanted a yearly subscription and I replied "NO".I have received on 7/31/13 an Invoice requesting for me to pay $299.00 for a yearly subscription using my birth date as guarantee of acceptance, which I never gave my consentment about. This is a scam, which I am not going to accept to be part of.This type of companies should not be allowed to keep working like this, it should be illegal.I will appreciate your help on what can I do with this situation, since I have called them and send them an e-mail to cancel this without any reply back from them.Thanks!Desired Settlement: Help me cancel my subscription they created without my consentment and do not charge the $299 and avoid that they send that amount of money to any debt collector and affecting my credit.

Business

Response:

August 15, 2013

Dear [redacted]:

Thank you for your email of 8/13/13 regarding the above referenced complaint that you received on 8/9/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that Mr. Jorge Mejia, Q/M, placed an order on 6/26/13 for our Quality Manager's Alert publication. We were provided with birth date information as 5/27, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/9/13 as he requested when he called us that same day, there is no money due or owing on this account.

We initiated a request on 8/15/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30 days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts and others cancelled as we instructed without issue.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially yours,

Review: This company sent us a publications for which we did not request or authorize. We returned the publication but they notified a collection agency that we owed them money for the publication. When we tried to resolve the dispute with the collection agency we were told they could do nothing to resolve the complaint. After several attempts to work with the company, we hope that this dispute has been resolved. We have a receipt for the returned publication. Only time will tell.Desired Settlement: We want this company to resolve the dispute and notify the collection agency.

Business

Response:

August 14, 2014Dear [redacted] :Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/5/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 1/16/14 for our Deskbook Encyclopedia Of Employment Law and its companion newsletter. [redacted] provided us with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked Cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/5/14 as requested the same day they contacted us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. We found that the newsletter portion of the account was cancelled on 2/26/14 and the book has since been returned to us.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1–paid in full account while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank youCordially,Sylvia N. Dir. Of Subscriber Services

Review: I received an phone call from [redacted] at [redacted] stating I owed a debt to Progressive Business Publication in the amount of $198.00. Apparently this is for a newsletter that I ordered. However, I have no recollection of ordering this product as this is not a product that we would normally order, but furthermore I am not aware of ever receiving this product. Additionally, she told me that I had agreed to accept a trial version of this newsletter that required me to "cancel" during the trial period to avoid being billed and because I did not cancel during the trial period, I owed the full amount. Once I voiced concern over the charge, I informed her that I would have never agreed to a trial newsletter that required me to cancel the service within the trial period to avoid the charge. I asked for proof that I had ordered this product and she stated that I should have received the invoice. I do not have any proof that I ordered this. I expressed my concern that these were deceptive business practices.

Additionally, [redacted] told me she is from a collection agency. At no time did she her provide me with the Mini-Miranda as required by the FDCPA.Desired Settlement: I would like this bill to be dismissed and all further collection activity to be terminated.

Business

Response:

August 12, 2014Dear [redacted]:Thank you for your email of 8/6/14 regarding the above referenced agency complaint that you received 7/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 11/25/13 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, On-line programs, books, periodicals sent and cancellation requests. It does not shOW that we ever received a cancellation on this account Or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the Ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: I received a call claiming an old manager authorized one year subscription to Administrative Professional Update. They claim we received two issues and I am now in collection with a payment due of $195.50. I have been working in this office for four months and not once did we receive a call or any publications as they claim. I was told by them we must have thrown in out but it was still owed. I asked for a signature they claim it was not neccesssary because they retrieved personal information from the former manager. However, nothing that could not have been gathered by some other means. I asked for copies. I was told the only information they could provide was an invoice. They told me I should check with our IT department so they could reaserch emails of the former manager. I can only imagine how many companies are being asked to pay for this service and do so without proof.Desired Settlement: I should not have to pay and I would like for the collection calls to stop immediately

Business

Response:

January 30, 2014

Dear [redacted]:

Thank you for your email of 1/24/14 regarding the above referenced complaint that you received on 1/21/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Branch Mgr, placed an order on 11/7/12 for our Administrative Professional Update publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/24/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.