Prolexin SZT

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis information is also printed on the invoice they receive with their first shipmentThe customer placed their order on 1/11/and did not contact our customer service department within the days to let us know they wanted to cancelThe customer was charged days and enrolled into a recurring monthly program as the terms and conditions clearly state.The customer called into our customer service for the first time on 2/18/They were offered a courtesy refund of $and a free bottle to settle the account since they were over the day return policyThe customer accepted and the refunded was processedThe account was cancelled per the customer's requestAs a courtesy we will refund the remaining amount of $which should reflect back into their original method of payment within 2-business daysWe do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis is information is also printed on the customer's invoice that they receive with the first bottleOur customer service department is available M-F from 8am-7pm ESTWe have cancelled this customer's account and have issued a refund of $which should reflect back into their account within 3-business daysThey do not need to return the bottleWe do apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThe customer placed their order on 11/26/and was charged days later on 12/11/for the trial bottle they already receivedThey were charged again on 12/26/which is the 30th day from their original order date and sent a fresh month supply of the productThe customer called into our customer service for the first time on 2/4/The account was cancelled per their request and were explained the return/refund policy as outlined in the terms and conditions and agreedAs a courtesy we will refund the customer for the two bottles as they requestedRefund for $has been applied and should reflect back into their original method of payment within 3-business daysWe do apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis information is also on your original invoice with their first shipmentThis customer placed their order on 2/3/Their day trial ended on 2/17/and they were charged on 2/18/for the bottle they had already received and enrolled in a recurring program per the terms of the offerThey were billed again on 3/9/for a discounted rate of $This customer called our customer service department for the first time on 3/25/and was explained the terms Customer requested the account be cancelled which it wasCustomer was offered a 25% courtesy refundAs a courtesy we have refunded all charges on this account$charged on 2/3/14, $charged on 2/18/and $charged on 3/9/for a total refund of $We also listened to the call recording because we do not condone any of our agents to respond to our customers in the way described in this complaintWe have determined based on the call that the agent did not speak in those terms and did not mention what was stated in this caseWe do apologize for any misunderstanding and any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis is information is also printed on the customer's invoice that they receive with the first bottleThis customer contacted our customer service department on 1/27/and spoke with an agentPer the customers request the account was cancelled by the agent on 1/27/The agent offered the customer an immediate 50% refund and to keep the bottleThe customer accepted the offerThe refund was processed on 1/28/for $and should reflect back into the customers account within 3-business daysAs a courtesy we will refund the remaining amount which is $The customer should expect to see that reflected back into their account within 3-business daysWe do apologize for any inconvenience

We are more than willing to assist with this issue, however, we are unable to find your account based on the information you providedCan you please provide us with an order ID, first and last name the order would appear under and the email address listed on the order? Once we have this information, we will be more than happy to resolve this issue for you

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis information is also printed on the invoice they receive with their first shipmentPer the United States Postal Service this customer's package was delivered on 2/22/at 12:44pm ESTThe customer called into our customer service for the first time on 3/10/The agent cancelled the account per the customer's request and also refunded the customer in full $which should reflect back into the customer's account within 2-business daysWe do apologize for any inconvenience

I would not rate this highly I purchased what I thought was a $isn cream, and I have received other creams that they are trying to charge to my credit card totaling about $160+ dollars This was not what I signed up for

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which start the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already receivedIf that box is not checked off, the order will not go throughWe have cancelled this customers account and have refunded $which should reflect back into their account within 3-business daysWe do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which start the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already receivedIf that box is not checked off, the order will not go throughWe also include a copy of the terms and conditions on the invoice with their shipmentThis customer placed their original order on 12/6/They were charged as per the terms and conditions on the 15th day and every days thereafterThis customer called our customer service department for the first time on 2/18/and requested to cancel the accountThe account was cancelled on 2/18/and the customer was advised of the return policy in the terms and conditionsCustomer was offered a courtesy refund of $which was processed on 2/18/as well as a free bottleThe customer agreed to settle the accountAs a courtesy we have refunded an additional $which brings the total refund to $The refund should reflect back to their original method of payment within 2-business daysWe do apologize for any inconvenience and we're sorry to hear about the side effects you suffered as our product is completely all natural

Our records indicate the customer contacted customer service on 10/31/and agreed to continue with the recurring monthly program at a discounted rate of 65% offCustomer contacted customer service on 1/16/and requested the account be cancelledAccount was cancelled per the customer's request
The cancellation # is *** We have since refunded $back to the customers accountThey should see the credit reflected within 3-business daysThey do not need to return the productWe do apologize for any inconvenience

When a customer places an order on our website the terms and conditions are clearly stated on the checkout page and the customer must agree to those termsThe terms state a day trial of a day supplyThe trial begins the day the order is placed and the customer must contact us directly to
cancelIf the customer does not cancel within the day trial they will be billed the full retail price of the bottle and set up on a monthly programWe also send out a email to the address provided by the customer which provides our customer service numberWe do apologize if there was a misprint on the invoice listing an incorrect phone numberAs a courtesy, we have refunded this customer $and closed their accountThey can expect their refund to reflect back to their original method of payment within 2-business daysWe do apologize for any misunderstanding

When a customer places an order on our website the terms and conditions of the offer are clearly stated on the check out page and must be agreed to by the customer making it a legal and binding contractThe terms clearly state a trial of a day supplyIf the customer does not call customer
service to cancel within the first days they will be charged the full retail price of the bottle and enrolled in a monthly subscriptionThe terms specifically state the customer must contact customer service to cancel their subscription and to obtain an RMA# to return the productsAs of today, we have no record of this customer contacting customer serviceAs a courtesy, we have refunded this customer a total of $of which should reflect back into their original method of payment within 2-business daysWe apologize for any misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis customer contacted our customer service department for the first time on 2/6/and requested his account to be cancelledThe account was cancelled per the customer's requestAs a courtesy we will refund the customer $The refund will reflect back onto their original method of payment within 3-business daysThe customer does not need to return the productWe do apologize for any inconvenience

Customers place their order onlineThat is the only way to sign upThis customer contacted us on 4/3/and stated they did not order this productWe immediately cancelled the account and have processed a refund for the only amount charged of $The refund should reflect back within 2-
business daysWe do apologize any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis is information is also printed on the customer's invoice that they receive with the first bottle. This customers account was cancelled on 1/27/when they called into our customer service department and spoke with an agentWe have also refunded $which should reflect back into their account within 3-business daysWe do apologize for any inconvenience

When a customer places an order online the terms and conditions are clearly stated. The customer must agree twice to those terms or the order will not go through. Our records show this customer placed their order on July 30, 2014 for a 14 day trial of a 30 day supply. Per the terms the customer must...

contact customer service by phone to cancel. We have cancelled this customers account. There will be no future billing or charges. As a courtesy, we have credited back the $4.95 and the customer can keep the bottle. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the...

same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received.  If that box is not checked off, the order will not go through. The customer placed their order on 11/26/13 and was charged 15 days later on 12/11/13 for the trial bottle they already received. They were charged again on 12/26/13 which is the 30th day from their original order date and sent a fresh 1 month supply of the product. The customer called into our customer service for the first time on 2/4/14. The account was cancelled per their request and were explained the return/refund policy as outlined in the terms and conditions and agreed. As a courtesy we will refund the customer for the two bottles as they requested. Refund for $175.06 has been applied and should reflect back into their original method of payment within 3-5 business days. We do apologize for any inconvenience.