Prolexin SZT

Review: This company offered a trial of their product then, turned around and charged my account 87.53. They didnt not state that my account would be charged later. The trial was about 10 dollars and I never authorized another charge to my account.Desired Settlement: 100% refund

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions, which is a legal and binding contract that states a 14 day trial which starts the day the order was placed. Their 14 day trial ended on 4/28/14 and they were charged $87.53 for their trial bottle per the terms as were agreed upon. The customer did not contact our customer service number to cancel their order within the first 14 days. We have since cancelled this customers account and have voided out the charge. Please allow 2-3 business days for the charge to fall off your account. We do apologize for any inconvenience.

Review: I received a package from this company completely unsolicited. It is a "free" trial, however after 14 days they will charge your card. I did not order this and have no idea how they got my information. I called them and they said they have created a fraudulent case with my account. I have no idea how they got any of my information.Desired Settlement: I want to know how they got my info? Do they have my credit card info? How do I protect myself?

Business

Response:

Customers place their order online. That is the only way to sign up. This customer contacted us on 4/3/14 and stated they did not order this product. We immediately cancelled the account and have processed a refund for the only amount charged of $6.95. The refund should reflect back within 2-3 business days. We do apologize any inconvenience.

Review: Charge twice 87.53 was only agreed to one charge.Desired Settlement: Refund 87.53Was charged

Business

Response:

When the customer placed the order they had to check the box that states they have read and agree to the terms and conditions of the sale, without that box being checked off, the order is not processed. All of the charges on this account were accurate, however as a courtesy, We have refunded the amount requested by the customer. THey should see that within 4-6 business days.

Review: I had ordered a trial offer of Garcinia Cambogia for the amount of $4.95 which was deducted from my account. However, 2 weeks later I received not 1 but 2 bottles of Garcinia Cambogia and the amount of $87.53 twice was deducted from my account without permission or authorization. This had caused me overdraft charges for other checks which I had written, not knowing the money wasn't there.

When I phoned company the first time, the person acted as if she could not hear me and the phone call was disconnected, I immediately called back and no one answered. I waited for approximately 30 minutes and called back, this time another person answered the phone. When I made my complaint to her she told me to read the fine print, which gave me 30 days from date of shipment to send back I told her that I had not ordered another shipment of Garcinia Cambogia and I was returning the packages "not accepted and return to sender", she then went on to tell me that she would credit my account $30 as a courtesy I told her that I thought what she was doing was against the law involving the postal service and also across state line. After several minutes of unresolved issues, I told her that I was through talking to her and was going to call her local police department and the Revdex.com, she laughed and told me to do what I had to do, so this complaint is not only to try and resolve my problem but in hopes of also helping someone else not be a victim as I have been. Fraud is fraud.Desired Settlement: To have the total of $175.06 minus $6.95 for the amount of $168.11 be credited back to my account in a timely manner and also, to help someone else not be shafted as I have been. To hopefully get the company investigated by the proper authorities with the matter of using debit cards without proper authorization. I'm sure there is a law being broke in doing this type of business practice.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the order was placed. An email confirmation was also sent to the email address provided. This information is also on your original invoice with their first shipment. This customer placed their order on 2/3/14. Their 14 day trial ended on 2/17/14 and they were charged on 2/18/14 for the bottle they had already received and enrolled in a recurring program per the terms of the offer. They were billed again on 3/9/14 for a discounted rate of $65.65. This customer called our customer service department for the first time on 3/25/14 and was explained the terms. Customer requested the account be cancelled which it was. Customer was offered a 25% courtesy refund. As a courtesy we have refunded all charges on this account. $2.95 charged on 2/3/14, $87.53 charged on 2/18/14 and $65.65 charged on 3/9/14 for a total refund of $156.13. We also listened to the call recording because we do not condone any of our agents to respond to our customers in the way described in this complaint. We have determined based on the call that the agent did not speak in those terms and did not mention what was stated in this case. We do apologize for any misunderstanding and any inconvenience.

Review: First I cancelled my transaction one day, and they didn't inform me that I was already billed. And because I was billed at 1 in the morning and didn't call til the afternoon they said I couldn't get it refunded. On top of that, I'm not even getting a shipment of the product. I am apparently paying for the "free" trial. The guy on the phone was very rude. I asked to speak to a supervisor or manager. And with an attitude he said why he already spoke to me about my account, which I can't even see anything about for myself. He then said they can't transfer calls that he will give someone my number and ill get a call back whenever he gives it to her. I have yet to receive a phone call backDesired Settlement: I would like a refund especially for a "free" product that I am no longer getting and has already cancelled.

Business

Response:

We do apologize for the inconvenience, and thank you for bringing this to our attention as we do take complaints very seriously. We had a supervisor listen to this call and the customer service agent was very attentive and we do have a recording of the supervisor calling the customer back. When a customer places an order on our website, they do have to check a box that states they have read and agree to the terms and conditions of the sale, if that box is not checked off, the order will not be placed. Additionally, the terms and conditions are clearly listed on that same page. As a courtesy, we have refunded the customer and they should see that credit within 4-6 business days.

Review: I ordered a FREE 14 day trial of Prolexin Deer Antler spray. In no way did the advertisement show that the 14 days meant you had to call them within that amount of time before you get charged anything. Apparently it's in their SMALL PRINT that is a million miles long that no one has the time to read. The whole ad is misleading. Now my account has been charged $87.53 and these people won't even answer their phone! I stayed on hold today for over 30 minutes and then was hung up on! I've been calling on and off all day and cannot get ahold of them to get my money back! ALL of it! I'll ship the tiny useless product back if I need to WITHOUT being charged a stupid restocking fee! I'll be filing a claim with my bank to get the charge reversed. NEVER order anything from this company!!!Desired Settlement: I want ALL my money back and NOT be charged any restocking or shipping fees for me to return this product! This is a huge impact on me financially as this money is suppose to be used for FOOD and GAS for my family!!!

Business

Response:

We do apologize but in order for your order to be processed online, you have to check off a box that states you have read and agree to the terms and conditions of the sale, those terms and conditions are clearly listed on the same order page. Without checking that box, the order will not be processed. We do apologize if customer service was not professional and we are going to be listening to that call and handling that from the customer service side. We have refunded your account and you should see that within 4-6 business days. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: auto charging credit card and cant get a working number to cancelDesired Settlement: stop future order. Return product for return payment

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This is information is also printed on the customer's invoice that they receive with the first bottle. Our customer service department is available M-F from 8am-7pm EST. We have cancelled this customer's account and have issued a refund of $87.53 which should reflect back into their account within 3-5 business days. They do not need to return the bottle. We do apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I looked up this company because they were selling a new product called Garcinia Cambogia ,for weight loss,They said it was a free trail so I sent them $6.00 for shipping,on the form it had "one time only"so I marked that box,now their in my checking account taking out $87.53 a month,I never gave them the right to do that.They are also sending me a bottle of this stuff once a month I did not ask for that either.Desired Settlement: I do not want this product,I want every dime back plus I want the to pay for my time wasted dealing with this and any more monies that I have to spend given back,these people pull nothing but scams

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This information is also printed on the invoice they receive with their first shipment. The customer placed their order on 1/11/14 and did not contact our customer service department within the 14 days to let us know they wanted to cancel. The customer was charged 15 days and enrolled into a recurring monthly program as the terms and conditions clearly state.The customer called into our customer service for the first time on 2/18/14. They were offered a courtesy refund of $21.88 and a free bottle to settle the account since they were over the 30 day return policy. The customer accepted and the refunded was processed. The account was cancelled per the customer's request. As a courtesy we will refund the remaining amount of $65.65 which should reflect back into their original method of payment within 2-3 business days. We do apologize for any inconvenience

Review: I ordered the product Prolexin that promises "?Speed Up Muscle Repair Time?Sculpt Away Stubborn Fat?Supercharge Your Sex Drive?Give you More Stamina?Boosts Your mental and Memory Skills I experienced none of these. In fact, I experienced adverse effects. Including shrinking of the [redacted] inability to get an erection, significantly lower sperm productions, and headaches. The return policy is only 14 days for the trial. But the supply is 30 days. So by the time you received the product you have about 5-6 days to use the product and determine if it is working before you are required to cancel future shipments and be issued a refund. The 2nd order was shipped before completing the first 30 days of the product. I wanted to give it at least 30 days to work before asking for a refund and returning the product. After speaking to customer service, they will not refund any of the money charged. They offer a "retail voucher" and try to sell you more products, explaining it would work better if you stack it with other supplements. This product doesn't work, and does not offer fair return policies. No one can honestly tell if a product is working or not in less than a week. I offered to returned the unused bottles unopened and they still refuse to issue a refund of any kind. After talking to a supervisor I was offered half off the last shipment and a $100 retail voucher that I am supposed to receive in the next 14 days. Because I was tired of holding, and negotiating back and forth I accepted the offer. With the $100 voucher and half off the last shipment I was breaking even. DO NOT ORDER THIS PRODUCT. There was no positive results from this product and the sexual side effects were very concerning. I stopped using the product and was able to perform as I previously had prior to using the product.Desired Settlement: I am willing to pay for the bottle I used. I used it as directed for 30 days. I did not experience any positive results. I only experienced negative side effects. I just want to be issued a refund for the unused product. I don't intend to use it in the future and the seal has not been broken.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which start the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. We also include a copy of the terms and conditions on the invoice with their shipment. This customer placed their original order on 12/6/13. They were charged as per the terms and conditions on the 15th day and every 30 days thereafter. This customer called our customer service department for the first time on 2/18/14 and requested to cancel the account. The account was cancelled on 2/18/14 and the customer was advised of the return policy in the terms and conditions. Customer was offered a courtesy refund of $43.76 which was processed on 2/18/14 as well as a free bottle. The customer agreed to settle the account. As a courtesy we have refunded an additional $131.30 which brings the total refund to $175.06. The refund should reflect back to their original method of payment within 2-3 business days. We do apologize for any inconvenience and we're sorry to hear about the side effects you suffered as our product is completely all natural.

Review: After ordering my first month free of Garcinia Cambogia, then shortly thereafter receiving another bottle and having my account charged, I called in October 2013 to cancel this product. I was gone most of November and early December due to my father falling ill and dying. Shipments continued so I called in December and cancelled again and was promised this was handled. Today I received another bottle and called to return it and once again cancel. The person on the phone continued to argue with me, telling me how much I need this product and what a great price I was getting. She also claimed there was o record of my second call and request. I finally asked her for a confirmation that this order is cancelled, which she provided. I would like to return the product but want to make sure I will get credit. I cannot afford to continue to give them money for a product I do not want!Desired Settlement: I would like to return the product and receive credit on my credit card and also receive written confirmation that this will not be shipped again.

Business

Response:

Our records indicate the customer contacted customer service on 10/31/13 and agreed to continue with the recurring monthly program at a discounted rate of 65% off. Customer contacted customer service on 1/16/14 and requested the account be cancelled. Account was cancelled per the customer's request. The cancellation # is [redacted] We have since refunded $30.64 back to the customers account. They should see the credit reflected within 3-5 business days. They do not need to return the product. We do apologize for any inconvenience.

Review: I ordered this product on line as a FREE sample. It advertises a free sample. It does not say the sample is NOT free but, rather free for 14 days then you will automatically be billed $79. If it does, it states it in a very small print somewhere. which is misleading and dishonest. No where does it give a price for the actual product. When I went back to the website to look up contact information, the link to the site had been disabled. I found a way around to get to the page and when I did, all the links on the page went to blank pages. I finally was able to get a phone number (844) 809-2600 from the charge on my credit card. When you call that number, you are directed immediately to a waiting line. I waited over 30 min with no human contact on the other end. I chose the option to have them call back and did not receive a call back after 3 tries.Desired Settlement: I would appreciate a refund of the $79. I agreed to pay for the shipping of a FREE sample. I'll accept that cost. This company needs to be very clear when they say FREE sample. It is NOT free at all. They then say it's only a 14 day trial period. Nobody would try anything for that short of a time to see if they like it specially a product such as theirs. I've also had to close out my debit card. There is no way I can trust that they will not bill be again and again since it states "Auto Rebill" on my bank statement.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions, which is a legal and binding contract that states a 14 day trial which starts the day the order was placed. An email confirmation was also sent to the email address provided which show the hours of operation. This information is also on the original invoice with their first shipment showing both the terms of the offer and hours of operation from 8am-7pm EST M-F. Their 14 day trial ended on 4/20/14 and they were charged on $87.53 for their trial bottle per the terms as were agreed upon. The customer did not contact our customer service number to cancel their order within the first 14 days. We have since cancelled this customers account and as a courtesy have refunded them $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for any inconvenience.

Review: I purchased a 14-day sample from this company with no intentions of buying any additional product until I tried it and decided if I wanted to continue with the product. Nonetheless, the company sent me a 30-day supply and billed my credit card on 12/3 for $87.33. I called the company on 12/20 after I received the product and informed them that I did not want this product and would like to ship it back for a full refund. I have not opened the bottle and informed the customer service rep that I have the right to return the product. However, I was denied this request.Desired Settlement: I would like a refund of $87.33 to my credit card and also a return shipping label so I can send back the sealed merchandise to them.

Business

Response:

We do apologize but all of our terms and conditions are listed right on the screen when an order is placed and the customer must check off a box that states they agree to the terms and conditions. If the customer fails to check off that box, the order will not be processed. As a courtesy, we have refunded this order. The customer will see a credit within 4-6 business days.

Review: This product Carcinia Cambogia advertised a free trial of one month supply (60 capsules) with cost of shipping $4.95 ONLY. After received the bottle, I found out my credit card was charged by the company twice within 2 weeks-- 7/17/13 for $4.95 and 8/01/13 fro $87.53. After I called the company for refund, the representative stated a lot of reasons for the charges, and finally stated for me to returning the product and they will also deduct more shipping cost, etc.

I am requesting for a full refund for the following reason:

1. The advertisement of free trial of one month supply with cost of shipping ONLY is a misleading.

2. The company is giving customer less than 10 days to try a new product is unrealistic!

3. Since it is a free trial with a shipping charge, the company should not charge the customer again without preauthorization, especially within 14 days came the charge. it is really unheard!!Desired Settlement: I am requesting a full refund of all the charges to my credit card.

Would like to see the company put a clearer and more realistic adveritsement.

Business

Response:

We apologize for any confusion but when an order is placed, you have to check the box that says you have read and agree to the terms and conditions of the order, which are listed on the same page. If you do not check that box, the order will not be processed, and all of the terms are clearly stated there. We have refunded this customers account in full at this time, and we are not asking for the product to be shipped back. There will not be a further charges or shipments processed on this account. The credit should appear within 5-7 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: The website advertised the product free after paying $4.95 shipping and handling. Two weeks later I received a charge from them on my credit card for $87.53. After calling their customer service several times without anyone answering, they refuse to refund the charges. In 15 days, another charge for the same amount was made to my credit card. I would like the second charge to be cancelled or refunded, as it occurred after I had already spoken to them and requested no further charges.Desired Settlement: I would like to see the credit card charges removed from my account as soon as possible. This organization needs to stop using this type of guerilla marketing, if their product is any good it will sell itself.

Business

Response:

We do apologize but all of our terms and conditions are listed right on the screen when an order is placed and the customer must check off a box that states they agree to the terms and conditions. If the customer fails to check off that box, the order will not be processed. This charge was refunded on 12/27/13

Consumer

Response:

Review: I ordered a supposedly free sample bottle of supplement called Amino Prime online. On the arrival and reading the paperwork contained with the bottle I read that I would be charged $87.53 after 14 days if I did not return the product and halt the automatic shipment of future bottles. I have been trying to contact the company using the only phone number provided on the shipping form which is 1-888-943-2132. It has now been 2 weeks with no live person has EVER answered the phone and the answering system hangs up after a very very long time (at 20 mins and 09 seconds to be precise). The business address on the shipping paperwork is 4023 Kennett Pike Place #777, Wilmington, DE 19807 USA. I have not even opened their merchandise as I'm afraid of the safety of the products if this company turns out to be a fake or worse yet, identity theft. I have tried to follow the directions as listed on the paperwork they themselves provided in order to resolve this in a timely manner but they either intentionally make it difficult to return products or string people along in order to ravage their credit accounts.Desired Settlement: I want to STOP any future shipments of their "product" also, the account closed and any charges made voided or refunded. I also want to be advised on whether to dispose of their bottle of supplement or continue to try and return it. I want nothing to do with this company, it's questionable practices and NON-existent customer services.

Business

Response:

We do apologize but all of the terms and conditions are clearly listed when a customer places their order. The customer actually has to check off a box stating that they have read to and agree with the terms and conditions of the sale. That being said, all orders must have that box checked off, if the customer does not check off that box, the order does not go through. We have customer service, M-F 9-6:30 EST, and there is never more than a 3 minute hold time for a customer to speak to a representative. Since the customer has not been charged for anything more than the shipping and handling, there is nothing else we can do at this time, as the customers account has already been cancelled.

Review: This product garcinia cambogia advertised a free trial with cost of shipping ONLY. It even stated the reason for letting someone try this month supply for free was because they would tell a friend our be back for more. I have always been very careful reading the fine print, but not even two weeks after there was $87 takin from my checking account. When called them they offered 25 percent refund. I want a better refund even if I have to return the remaining product. 10 days is not long enough to try a product even if this was nt a scam.The address on the bottle doesnt match with what Revdex.com came up with for the name. The address listed on bottle is 2207 concord pike #511 wilmington , De 19803Desired Settlement: I would like this full refund of $87

Business

Response:

We apologize for any inconvenience, but this customer placed their order online, so they were able to choose the product and method of receipt prior to checking out. In order to get the trial of the product, the customer had to manually check off the box that says that they understand the terms and conditions, without checking that box, the website will not continue on to the next page. Since this customer did check the box, and enter their credit card information, confirming that they accepted the terms of the order, the order was accepted and shipped. At this time, as a courtesy, we have refunded the customers account in full, and don't ask that they send the product back to us, as all product has been delivered.

Review: Additional Notes

Review: I purchased a 14-day sample from this company and was not aware of any other obligations to this company. The company billed my credit card after sample 1st time for $87.53 which I disputed with credit card company. They then sent me a 30-day supply and billed my credit card again on 1/25 for $87.53. I called the company on 1/27 after I received the product and informed them that I did not want this product and would like to ship it back for a full refund. I have not opened the bottle and informed the customer service rep that II do not want product. They transferred me and they hung up on me twice. (Once again), I do not want the product and would like to return with refund of $87.53 which I am entitled.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This is information is also printed on the customer's invoice that they receive with the first bottle. This customers account was cancelled on 1/27/14 when they called into our customer service department and spoke with an agent. We have also refunded $87.53 which should reflect back into their account within 3-5 business days. We do apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a 14 day trial of a diet supplement Pure Garcinia Cambogia. Advertisement stated you will receive a 14 day trial, your obligation for receiving this product is to pay the shipping & handling fee of $4.95. I agreed to this, provided my Cc: information and received the product.

I did not anywhere see a terms and agreement paragraph, I did not sign anything authorizing acceptance of any terms and agreement.

Noticed on my last Cc statement that I was charged $87.53 without my consent on Dec 8. I received another bottle of these supplements on 1/9 and was told my credit card was charged on 1/7 again without my consent.

I did not agree to any terms and conditions, my credit card was used on (2) occasions without my permission. I talked to 4 people with this company, all of whom were very evasive and unethical.Desired Settlement: Full refund for authorized charges.

Business

Response:

When a customer places an order on our website, the terms and conditions are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale. If that box is not checked off, the order will not go through. Also, the terms of the offer are clearly stated on the customers invoice that is included with their first package. This customer called in and spoke to a customer service representative for the first on 1/9/14 (two months from their original order date) at the time the customer agreed to a courtesy refund of $87.53 to settle the account and to cancel their account. As courtesy, we will refund the remaining $175.06. The customer should see that reflection on their account within 4-6 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The website advertised the product free and just to pay the shipping. Two weeks later I receive a pending charge from them for the price of $87.53. I call their customer service to receive a refund and they refuse to do so. I did not authorize the charge as my credit union told me the charge occurred around 1:45 A.M. I received no contact before hand stating that I would be charged. I would like the pending charge to be cancelled or refunded and I would like to know where to send back the remaining product for that to occur.Desired Settlement: I want the $87.53 pending charge to be cancelled or fully refunded.

Business

Response:

We do apologize but when a customer places their order, you do have to check a box that you have read and agree to the terms and conditions of the sale. That check box must be checked off or the order will not be placed, in addition, those terms and conditions are listed on the same page. As a courtesy, we have refunded the customer for the last charge on their accounts of 87.53, and we are not asking for that product to be sent back to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a sample of a diet supplement online. Big mistake!!They charged my credit card $87.53 to ship another bottle unauthorized. I called to cancel the autoship. They do not answer the phone and hang up after you hold for a very long time on a recorded line(888) 278-6952. They list an email address in their terms & conditions for a contact source that is invalid.I have been trying to contact them all day.Thier so-called Co. name is Slimmer You Garcinia returns Dept. 4023 Kennett Pike Place, Wilmington, DE 19807 and SZT Marketing, 2207 Concord Pike #511 Wilmington, DE 79803.877-298-1443. These people are crooks. They make it impossible for consumers to contact them to cancel their order.I have tried every source listed to contact them with no avail. Pleae help me return this unwanted product for a refund. I contacted my Bank regarding the unauthorized charge and they said as long as I have a tracking# for proof of shipment back to them they are required to refund my money.can you help me? [redacted]Desired Settlement: $87.53 refunded back to my credit card, and if you have the pwer to address their unlawful business practices.

Business

Response:

We apologize for any inconvenience as this customer did place an order and call into customer service, but our notes show that an RMA (return authorization number) was given to them today. We always allow our customers to cancel their order at anytime, and obtain a refund within the refund period. This ordered was voided, therefore it will never settle as a charge on the customers account.