Prolexin SZT

Our records show this account was cancelled on July 28, 2014. A call was made to the customer advising this as well. We do apologize for any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the...

same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received.  If that box is not checked off, the order will not go through. This is information is also printed on the customer's invoice that they receive with the first bottle. Our customer service department is available M-F from 8am-7pm EST. We have cancelled this customer's account and have issued a refund of $87.53 which should reflect back into their account within 3-5 business days. They do not need to return the bottle. We do apologize for any inconvenience.

We are more than willing to assist with this issue, however, we are unable to find your account based on the information you provided. Can you please provide us with an order ID, first and last name the order would appear under and the email address listed on the order? Once we have this...

information, we will be more than happy to resolve this issue for you.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions, which is a legal and binding contract that states a...

14 day trial which starts the day the order was placed. Their 14 day trial ended on 4/28/14 and they were charged $87.53 for their trial bottle per the terms as were agreed upon. The customer did not contact our customer service number to cancel their order within the first 14 days. We have since cancelled this customers account and have voided out the charge. Please allow 2-3 business days for the charge to fall off your account. We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This information is also on your original invoice with their first shipment. This customer placed their order on 2/3/14. Their 14 day trial ended on 2/17/14 and they were charged on 2/18/14 for the bottle they had already received and enrolled in a recurring program per the terms of the offer. They were billed again on 3/9/14 for a discounted rate of $65.65. This  customer called our customer service department for the first time on 3/25/14 and was explained the terms.  Customer requested the account be cancelled which it was. Customer was offered a 25% courtesy refund. As a courtesy we have refunded all charges on this account. $2.95 charged on 2/3/14, $87.53 charged on 2/18/14 and $65.65 charged on 3/9/14 for a total refund of $156.13. We also listened to the call recording because we do not condone any of our agents to respond to our customers in the way described in this complaint. We have determined based on the call that the agent did not speak in those terms and did not mention what was stated in this case. We do apologize for any misunderstanding and any inconvenience.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the...

same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received.  If that box is not checked off, the order will not go through. This information is also printed on the invoice they receive with their first shipment. The customer placed their order on 1/11/14 and did not contact our customer service department within the 14 days to let us know they wanted to cancel. The customer was charged 15 days and enrolled into a recurring monthly program as the terms and conditions clearly state.The customer called into our customer service for the first time on 2/18/14. They were offered a courtesy refund of $21.88 and a free bottle to settle the account since they were over the 30 day return policy. The customer accepted and the refunded was processed. The account was cancelled per the customer's request. As a courtesy we will refund the remaining amount of $65.65 which should reflect back into their original method of payment within 2-3 business days. We do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions, which is a legal and binding contract that states a...

14 day trial which starts the day the order was placed. An email confirmation was also sent to the email address provided which show the hours of operation. This information is also on the original invoice with their first shipment showing both the terms of the offer and hours of operation from 8am-7pm EST M-F. Their 14 day trial ended on 4/20/14 and they were charged on $87.53 for their trial bottle per the terms as were agreed upon. The customer did not contact our customer service number to cancel their order within the first 14 days. We have since cancelled this customers account and as a courtesy have refunded them $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the...

same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received.  If that box is not checked off, the order will not go through. This is information is also printed on the customer's invoice that they receive with the first bottle. This customer contacted our customer service department on 1/27/14 and spoke with an agent. Per the customers request the account was cancelled by the agent on 1/27/14. The agent offered the customer an immediate 50% refund and to keep the bottle. The customer accepted the offer. The refund was processed on 1/28/14 for $44.98 and should reflect back into the customers account within 3-5 business days. As a courtesy we will refund the remaining amount which is $44.99. The customer should expect to see that reflected back into their account within 3-5 business days. We do apologize for any inconvenience.

Review: I purchased a prolexin free trial on 02/15/14 for the S&H fee of 6.95. When I received the product eleven days later, I tried it for the trial period of two weeks. After not being pleased and realizing that there was a much larger amount being charged to my account, I called the service center and spoke to Ramon, who informed me that the Fourteen day trial expired three days after I received the product, and that the charges to my account were "completely valid". My request for a full refund was denied, as well as my request to speak to anyone else who could help. I was offered a "courtesy" 35% refund, which I accepted seeing as my other attempts were in vain, but the only refund that will satisfy me is a full refund. Prolexin not only did nothing that the product claimed it would, but its representatives refused to make right the issue and claimed everything was in order. I am extremely frustrated and displeased with this company.Desired Settlement: The rest of the amount ($56.05) to be credited to my account in full, also that they fix their T&C so that people know when ordering that they will be charged just three days after recieving the product, and that they truly do NOT have a 14-day risk free trial.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This information is also printed on the invoice they receive with their first shipment. Per the United States Postal Service this customer's package was delivered on 2/22/14 at 12:44pm EST. The customer called into our customer service for the first time on 3/10/14. The agent cancelled the account per the customer's request and also refunded the customer in full $87.53 which should reflect back into the customer's account within 2-3 business days. We do apologize for any inconvenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would not rate this highly. I purchased what I thought was a $5.00 isn cream, and I have received other creams that they are trying to charge to my credit card totaling about $160+ dollars. This was not what I signed up for.

Review: I purchased a sample of a product called Nulexa, it was advertised on Facebook with Dr. Oz representing it. It stated that you can try this product for only $4.00. Unfortunately 14 days later I am looking at my checking account on-line and find a charge of $89.97 from this company. When I call customer service I am told this is disclosed in the terms and conditions that you agree to. This is very fradulent, first to use Dr. Oz that doesn't endorse it and secondly to hide this very important information in the terms and conditions. Furthermore they will continue to charge your account on day 30 and every 30 days thereafter!! By the way I had never even opened the product and they will not take it back or refund the money.Desired Settlement: I want a full refund of the $89.97.

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This is information is also printed on the customer's invoice that they receive with the first bottle. This customer contacted our customer service department on 1/27/14 and spoke with an agent. Per the customers request the account was cancelled by the agent on 1/27/14. The agent offered the customer an immediate 50% refund and to keep the bottle. The customer accepted the offer. The refund was processed on 1/28/14 for $44.98 and should reflect back into the customers account within 3-5 business days. As a courtesy we will refund the remaining amount which is $44.99. The customer should expect to see that reflected back into their account within 3-5 business days. We do apologize for any inconvenience.

Review: I have tried many times to contact this company by phone to cancel the monthly billing they had set me enrolled in. I purchased a free trial of a product, and do not want to be charged again for another supply of said product. Each time I call the provided phone number, I am placed on hold for around 15 minutes. Then an automated messages states that they are experiencing a high volume of calls, and that I should try again later, the call is then disconnected. As I have tried contacting this company and this specific phone number all throughout the day and night, I am alarmed that I am automatically disconnected each time I call. I simply want confirmation that I will not be billed any further charges from this company.Desired Settlement: I would like immediate confirmation that no charges will further be billed to the credit card I provided this business. Aside from the single $4.95 charge on the original free trial, I want no further charges. Please cancel and stop any monthly billing you have set up for me.

Business

Response:

Our records show this account was cancelled on July 28, 2014. A call was made to the customer advising this as well. We do apologize for any misunderstanding.

Review: I ordered a trial shipment with the clearly stated agreement that I could opt out if any automatic shipments or other billings at any time if I wasn't satisfied by calling. When I called to opt out, the woman on the phone refused to take my request. Later I e-mailed the following to the company:

Order date 9-16-2013

In accordance with the terms and conditions, I am contacting you to cancel the auto-ship for this order and inform you that I wish to receive no future shipments. Do not bill or charge my card for any other amounts.

I have called the number listed below more than five times. I spoke with Patricia the first time. She refused to cancel the Auto-ship. I told her that I had read the full terms and conditions and reminded her of the statement on your website: "If you are unhappy with the product at any time during those 14 days, you must call us at 877 298 6856 and cancel your order to avoid being billed for the full cost of the product."

Patricia told me that I had to call again or be billed 39 dollars. The terms and conditions do not state this anywhere and I never agreed to such a term.

Later I called and spoke to Gayle. Twice, the phone was disconnected once I explained the purpose of my call. I called twice more, and the phone was disconnected as soon as I began speaking.

I have now informed you by phone and in writing and am in compliance with your terms and conditions. I am also going to report this situation to the Revdex.com for investigation and confirmation.

Regards,

Email: [email protected]

Toll Free Customer Service phone: 888-278-6952

Auto-Ship Policy - Trial Policy:

You must pay a shipping and handling fee of $6.95 or a discounted $2.95 for us to send you a full 30 day supply of our product. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if our product is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 877 298 6856 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.53 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.53. To cancel automatic delivery and billing, call us at 877 298 6856 or email us during normal business hours: Mon - Fri, 9am - 6pm EST. Please read our terms and conditions for more details.Desired Settlement: I followed their policy by contacting them to cancel the automatic shipments and billing. They had no right to charge my card and I want a full refund right away.

Business

Response:

We do apologize for the inconvenience and thank you for bringing this to our attention. We have reviewed this account and refunded the customer in full. We do apologize that the customer service agent did not refund you at the time of the call, and we have removed that agent from our calls. Thank you and you should see that credit within 4-6 business days.

Consumer

Response:

I have reviewed the reluctant response made by the business in reference to complaint ID [redacted], and find that this resolution is finally satisfactory to me. I also note that if I had not followed through with my claim to Revdex.com, the company was likely to do nothing. In fact, when I made repeated calls to the business about the claim, my call was taken by one of the same operators I spoke to to cancel the order the first time. I recognized her voice immediately and knew her name. She claimed that she couldn't have spoke with me and that she wasn't even at work on the day I called. Then, she even told me that if I had started the call but been disconnected while the operator gave me the run around, they wouldn't have processes my cancellation. Thank you again for taking action against this company for their poor business practices and helping to get my money refunded. Your help has been invaluable.

Review: same as all the other complaints against this company "free trial" then comes the bill for 87.53 3 weeks later with no answers to "help" line to get the req'd RMA "return" number.Desired Settlement: complete refund and complete cancellation for worthless product

shut down of fraudulent business practices. also reported to state AG

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which start the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. We have cancelled this customers account and have refunded $87.53 which should reflect back into their account within 3-5 business days. We do apologize for any inconvenience.

Review: On November 24th 2013, I clicked on an advertisement that was sent to me by a friend via Facebook, Advertisement promised a 14 days trial of the Dr. Oz recommended Garcinia Cambogia, I Completed the form and provided the company with my Bank card information to pay for Shipping and Handling. I did not receive the product until 12/4/2013 which came with an invoice stating that if I did not call to cancel within 14 days, I was going to be charged 87.53. I called on 12/16/13 to cancelled and the representative told me that it was too late to cancel, because they had already charged me the 87.53, I asked her how can I be charged if I had 14 days to try the product, she stated that the 14 days started the day I placed the order and refused to give me a refund. I returned the product to SZT CONTACT MARKETING 4023 KENNETT PIKE #777 WILMINGTON DE 19807, with a note requesting a refund. Product was delivered to them by USPS on 12/24/2013, and I still did not get a refund. I called yesterday 1/2/2014 and was told the same thing as before, I asked to speak to a supervisor however she spoke to the representative but did not speak to me, representative told me that they reviewed the order and they did not have to give me a refund. I asked how I can try something for 14 days if the product is in the warehouse for 10 days, she explained that it was my fault because I agreed to it when I did it online. After going back and forth with them, they agreed to give me a refund but only $20 and some change.Desired Settlement: Im requesting a full refund, because they are falsely advertising a 14 days trial, but charge you the full amount before the trial expires.

Business

Response:

When a customer places an order on our website, the terms and conditions are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale. If that box is not checked off, the order will not go through. This customer had called into our customer service department and this was explained to the customer, and the customer accepted a partial refund as a courtesy, that was processed on Jan 6, 2014. As further courtesy, we will refund the remainder of that order. The customer should see that reflection on their account within 4-6 business days.

Review: The company offered a free trail of their product Nulexa for S&H of $4.95 they are now sending me additional products and charging $89.97 to my visa debit card, the second bottled enclosed an invoice with the phone [redacted] which is busy 24/7 no website is provided I have no way of contacting them to get this scam stopped. I am on disability from a neck injury and have a minor child I cannot afford this nor do I want this product. Please assist me in getting this resolved The ad said cancel anytime but did not explain such high prices and will not provide correct information to consult them about issues This company offered a free trail if you paid $4.95 S&H, they are now sending additional bottles charging $89.97 the invoice enclosed [redacted] and is a busy signal 24/7 making them unavailable to talk about this problem. There is no website to contact either, after some research on the computer all I can find out is this is a scam and is very time consuming to resolve many people stated RIP OFF and several said it cost them over $500 I am on disability from neck injuries and have a minor child. I cannot afford for them to be taking this money from my account. I do not want this product or any additional products. Can you please contact this company or find out the information on how I can resolve it. The bank will not put a block on automatic drafts unless you close your card completely. any information you can help provide me with is greatly appreciated Thank You [redacted]Desired Settlement: Refund all money taken from my account and do not send anymore products In other words pay me what they owe me and close my account so I will not get anymore charges on my account. I do know there have been many complaints filed against them and it should be illiegal to send invoices without correct information. if this had been handled in a professional manner from a reputable company there would be no reason to involve you so they are not only wasting my time but yours as well.

Business

Response:

When a customer places an order on our website the terms and conditions are clearly stated on the checkout page and the customer must agree to those terms. The terms state a 14 day trial of a 30 day supply. The trial begins the day the order is placed and the customer must contact us directly to cancel. If the customer does not cancel within the 14 day trial they will be billed the full retail price of the bottle and set up on a monthly program. We also send out a email to the address provided by the customer which provides our customer service number. We do apologize if there was a misprint on the invoice listing an incorrect phone number. As a courtesy, we have refunded this customer $89.97 and closed their account. They can expect their refund to reflect back to their original method of payment within 2-3 business days. We do apologize for any misunderstanding.

Review: "This company offers a free trial just pay shipping and then in a couple of weeks you get a charge on card of$78 + , no where does it say it is a 14 day trial until you call and they say you have to go to the fine print and click on an option and it is suppose to say it in there. just another scam companyDesired Settlement: I will be happy to return the product that I am not able to use

Business

Response:

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a 14 day trial which starts the same day the order is placed. If the customer does not call to cancel within the 14 days the customer is set up on a recurring monthly program and charged for the bottle they have already received. If that box is not checked off, the order will not go through. This customer contacted our customer service department for the first time on 2/6/14 and requested his account to be cancelled. The account was cancelled per the customer's request. As a courtesy we will refund the customer $87.53. The refund will reflect back onto their original method of payment within 3-5 business days. The customer does not need to return the product. We do apologize for any inconvenience.